They installed LVP flooring that has cracked after 2 years. We called them to have them inspect it…read morefor a manufacturing malfunction, and they cancelled on us twice and then when we called again, they explained they were not interested in helping us. My god, runnnnn. Do not use them.

Empiretoday completed a flooring installation for me about three years. The siding on the flooring…read morestart peeling off about a year after it was installed. Furthermore, a section of the kitchen flooring was absent. I took pictures and sent emails to their insurance and customer service team to no avail. The customer service team sent me to the insurance and the insurance sent me to their customer service. Someone from customer service sent me a message asking if I have extra material left over from the work that they completed. I replied back no. I got another message that they wouldn't be able to fix my flooring because they no longer have the same material. I have peeling floor siding and a missing floor piece in my kitchen, but I haven't been able to find someone to repair it. Empire today is the worse If I could give them zero star I would have. If I were able to share images, I would have posted them so everyone could observe Empire's subpar flooring work.

When a leak from a water supply pipe under our kitchen sink caused extensive damage to our kitchen…read morefloor, we contacted several flooring companies. FCI (Floor Coverings International) was not the most expensive nor the least expensive, but their representative, Ryan, demonstrated comprehensive knowledge of what would be required. He even warned that mold might be a possibility, which would require a mold remediation company. FCI did wonderful work on removing and cleaning up the old floor and installing a beautiful new floor. Their technicians were knowledgeable (especially Iver (sp?) ) who was a master craftsman at installing the flooring, baseboards and molding, and ensuring that there were no difficult bumps in the thresholds between rooms. We would confidently urge anyone in need of new flooring to go with FCI. They do excellent work, and do everything to ensure that their customers are pleased. John and Steffanie Haueisen, Worthington, Ohio

I received an estimate for hardwood from Floor Coverings International (FCI) for a small flooring…read moreproject and it was just under $900. I got my second quote from another company, Diebles Flooring, and their estimate was $450. The job turned out beautifully and it was about half of what Floor Coverings International (FCI) wanted to charge us. Who would you choose? Everyone I talked to and that came to the house from Deibles was very nice. They did great work.

A++. After acquiring 3 quotes from different companies, we decided to go with Floor Coverings…read moreInternational for our basement project. We were replacing a carpeted floor with luxury vinyl planks to better fit our workout space. From the initial estimate to the final walkthrough, Todd, Lauren, Marcos and team were friendly, thorough, and a joy to work with. Their prices are fair for the market and they stand by their work. The installation was very quick (only a few hours for our project) and the team showed up on time, with confirmation messages leading up to the appointment. We will be using Floor Coverings International for future projects and recommend them to anybody looking for flooring work.

From the owner: Floor Coverings International provides professional flooring installation and in-home flooring…read moredesign consultations in Northeast Columbus, offering hardwood flooring, luxury vinyl plank, carpet, and laminate for every style and budget. As a local flooring company, we bring our Mobile Showroom with curated flooring samples straight to your door, so you can see colors and textures in your own lighting and décor. From personalized design guidance to expert installation and full flooring services, our team manages the entire process with clear communication and careful craftsmanship. Discover beautiful, durable new flooring designed around your space and schedule your free in-home consultation today.

I used America's Floor Source to install both carpet and LVP in our basement to help finish the…read morespace. Having initially gotten a quotation from Empire, we had a bit of a sense of what to expect in the sales process. Overall, the company did install great carpet and LVP in my home and were quite quick to do so. The installers helped to confirm my LVP was being installed in the direction I wanted and worked quickly, completing the jobs in a few hours. The only reason I didn't provide a 5-star review was for the reasons below: 1) Our sales representative was fine overall, but wasn't the fastest in responding or when I inquired about potentially putting a different pattern of flooring (e.g., planks placed in herringbone), he mentioned he had seen it, but didn't really offer it as an option. 2) The installation team left quite a bit of dust/shoeprints throughout my main floor in getting to the basement. Most other contractors in my home always bring drop cloths to avoid this. 3) We had just had our other contractors complete painting of the walls the previous week and after the installation team we had quite a few marks/scratches on the walls, some spanning multiple feet. 4) When the LVP team showed up and realized they didn't have enough materials, they asked me where they should leave unfinished - I feel like I shouldn't have been involved in the process. I paid for a completely floored basement, I shouldn't be involved in picking which areas are left undone. Still, Tim, their installation manager, did reach out after I reported the issues and was very gracious and willing to either schedule teams to come out or compensate us for our trouble. While I was able to resolve the issues above myself fairly easily, so didn't take him up on his offer, the fact that the company offered it was something I very much appreciated as all contractors will eventually run into issues, but it's how they respond that really makes the difference. Overall, I would likely use America's Floor Source again when we have flooring needs.

Did a terrible job and was extremely costly. Did not tell us that this would lead to more…read moreexorbitant costs, didn't match the aesthetic we wanted, arrived super late, didn't bother to ask us questions to make our experience better beforehand, and looked inconsistent. I reached out with concerns and was ignored by the salesperson, Rick. Pay with credit card, not check.

I do not recommend this company. My runner, which cost over $3,500, was installed damaged. Yoder &…read moreCo. came out and trimmed the carpet with scissors, then claimed that the rest of the damage was a natural occurrence due to the material of the carpet. This is clearly not the case and I expect more accountability for their product.

Our neighbor (who has beautiful floors) recommended Budget Carpet and Flooring to us because they…read moredid such a nice job for her. We live in a third floor condo downtown so we were thrilled to find a company that came so highly recommended and that had been able to deal with some of the complexities associated with our building. We made a call and they sent someone out to measure our floors. He was very courteous and thorough and made a map of the dimensions. He was able to do it in a way that gave us many options because we could have opted for different flooring for the halls than for the bedrooms, for example. Once he did the mapping, he told us to check out their showroom so we could choose our flooring. We went out to the showroom located in Clintonville area. When we arrived, we met a friendly lady in the showroom who explained all of our options to us. She pulled our file so that when we selected our floor, she was able to give us an estimate. She was very frank with us and I really appreciated it. She was very honest about ways that we could save money and did not push us into more expensive options. She worked with us to get us the best flooring at the best price. We made our selection and they called us about a week later to set up installation. Two gentlemen then came to our place and worked hard at putting in our new carpet. They were very efficient and moved our furniture for us for a small fee so that we didn't have to worry about it. We were super pleased with the end result. Our carpet is beautiful and plush. We will definitely use them again in the future!

Excellent service and installation of our runner on our hardwood steps. Communication was easy and…read moreeverything from ordering the carpet to the installation was perfect!

Poor customer service. I had to chase my order from beginning to end…read more They had to get a sample from another store and didn't tell me when the sample came in. Carpet was expected to be received in a week and was told it wasn't in the system so he'd call the warehouse and would get back to me the next day, I had to call them. It took from July 9 to July 30 for stair carpeting. The only thing good was the installation.

Jaime was great. Communication was clear and consistent. My wife was at home at the time he came to…read morerepair the carpet on the stairs and she let me know that he was extremely polite and was able to finish the work very very quickly. I highly recommend Jaime.

Did a great job repairing and painting my fence. Showed up on time and provided a quote written…read morequote, followed up, and completed the work timely.

I'm adding to my review again, but I've been so pleased with the work that elevate has done that I…read morekeep hiring them for more They put I forget what you call it but it's not wood, but it looks like wood as they did a wonderful job. I am so pleased. So their work is professional and so are their people I intend to use them for three more jobs. That's how pleased I am. I think you can be safe hiring these guys

Quick turn around, reasonably priced, and great work. Was out with a few days of quote approval!…read more Highly recommend!

Zetina was excellent from front end communication through installation. The attention to every…read moredetail was outstanding! They performed demotion of existing carpeting and installed an underlayment followed with a luxury vinyl plank we purchased from Floor and Décor (another source I highly recommend!). Zetina is an exceptional value and their craftsmanship is fantastic. I give Zetina my highest rating and highly recommend them!!

We had some LVP tiles which had some wear and needed to be replaced. We found Zetina to have…read moreprompt communication with scheduling the same week to address our repair need. The individual who came was very nice and the work was done timely. We have been so impressed with the results as it looks perfect again. The work area was cleaned up. We highly recommend using Zetina & Son Flooring.

New Review per 6/24/2021: Its my pleasure to update my review per my new experience with the…read morecompany. It seems the owner and top management care about their customer's complaints and are willing to address issues like these. Today I was able to directly talk with the President of the company in person and he took his time to let me know that the company is already looking to future proof their methods and even ask me for my recommendation of what would I as a customer feel comfortable with for a safer transaction. I have full confidence that this company will keep growing and providing for many more customers for the better. They have remedied my concerns and have been cordial and understanding with my unfortunate experience. I have received my first few orders and will get started working on our new floors. Thank you. Old Review for transparency: The reason Im giving them a bad review is that I was told to write down all my card's info because they can't run it until Monday and this day is a Saturday. It seemed very odd that they would ask that and told me they would call me first on Monday before they run it. I waited all day Monday with no callbacks. I called them back Tuesday and was notified that they have already ran my card a while back and will call me back to let me know about my order (I never got a call back). I check my statement and show it was ran the day I came in on Saturday. Today on, Wednesday I checked my statement again and a FRAUDULENT transaction was made to Walmart.com (probably thinking its a safe bet that many people shop there, Not I, online that is). I called my credit card company to inform them about the fraud and to send me a new card. I called back America's Floor Source to ask about my order and about the fraudulent issue. I was told that I would get a call back from my sales person (I have my doubt about getting a call back.

We purchased LVP flooring 4 years ago. It is disintegrating,…read moreeven in places no one walks, randomly throughout the 2,000 sq ft we purchased and they installed. America's FS tells us it's the manufacturer's problem, the manufacturer states the "wear layer" (clear layer over the top) is the only warranted component. Do not buy from AFS, and do not consider LVP, you'll regret it and have to have it replaced.