Let me start with we are a repeat customer. Used them in our home 9-10 yrs ago. No issues! With that said we are not happy! Salesman came out on 3/25. We scheduled our LVP install Saturday 3/30 and Carpet install for 4/1. Saturday things were going smooth until they tell me they are 2 boxes short to finish our guest bathroom. It was measured so why are we short? This is unacceptable so we have to schedule ANOTHER install. On 3/28 I get a call saying they won't have enough carpet for the 4/1 install. This was a big job. Our home is 2705 sq ft. They came out in 4/1 and did what carpet they could. We still need our guest room, loft area and a kids room completed. Today is 4/6 and it's almost 4pm. I got a call at 730am saying our carpet had been picked up, but there was a service call before ours. At 3 PM my husband called the salesman we dealt with who said he would look into it. We still haven't heard anything from him so my husband called the phone number that called me at 7:30 AM. (+1 (800) 588-2300). They claim they cannot reach the installers. So we are left wondering if anyone is still going to show. I stayed home for this install while my husband drove to his parent's home 3 1/2 hrs away to see the Eclipse. I am beyond frustrated. Now will they show on Monday 4/8 to finish our guest bath? I have my adult child waiting at the home in the morning for them to show. I told them I needed a morning schedule because she has to be at work at 2 PM. If they don't show before she leaves not my fault. I'm not taking off of work for them to not show. Let alone my house is in complete disarray. I do not live like this. Unacceptable! Update. 520pm a van rolls up. I have been stuck at home all day waiting. This is unacceptable business practice. read more

See all

They installed LVP flooring that has cracked after 2 years. We called them to have them inspect it for a manufacturing malfunction, and they cancelled on us twice and then when we called again, they explained they were not interested in helping us. My god, runnnnn. Do not use them. read more

Empiretoday completed a flooring installation for me about three years. The siding on the flooring start peeling off about a year after it was installed. Furthermore, a section of the kitchen flooring was absent. I took pictures and sent emails to their insurance and customer service team to no avail. The customer service team sent me to the insurance and the insurance sent me to their customer service. Someone from customer service sent me a message asking if I have extra material left over from the work that they completed. I replied back no. I got another message that they wouldn't be able to fix my flooring because they no longer have the same material. I have peeling floor siding and a missing floor piece in my kitchen, but I haven't been able to find someone to repair it. Empire today is the worse If I could give them zero star I would have. If I were able to share images, I would have posted them so everyone could observe Empire's subpar flooring work. read more

See all

I thought Empire Flooring was the best because of the price and they said the flooring they laid down was waterproof. I had my kitchen floor done. That was a year ago and the floor is coming up. If you try to give them a review on their website, you won't be able to. I think I know why now. They use pressed wood and it's not waterproof. read more

laminate, vinyl flooring by Empire isn't good quality the floorings keeps coming up i am so pissed off by this company it's a total rip off. And the repair man reported back to Empire that it's the homeowner fault and I have to pay for the extra boxes and installation. read more

Here's the good news- they can put carpet down correctly. Here's the bad - the vinyl they put down started coming up and apart. Not the end of the world, it happens. The issue is they wanted to charge me more to fix it even though I had gotten an extended service plan which they did not honor. Their customer service involves long wait times, lots of AI bots, and not much resolution. I was even willing to buy more planks from them and fix it myself and call it a day but they weren't even willing to do the bare minimum. Shame on you, Empire! Stay away; you'll be spending lots of money for a headache later on. I got scammed but you don't have to suffer the same fate. read more

I recently had engineered hardwood installed in 3 areas. Two months later, it had buckled In a guest bedroom. All along there were issues with the installation. When I attempted to resolve what I didn't like with the installer, he only said "that's how we do it". I was left with the task of repairing baseboards, replacing transition strips, cleaning and staining. I called to have them come out and look at the buckling. They scheduled an appointment and left a message the day before saying they would like to reschedule. I would not recommend this company. If I could give it negotiate stars, I would. read more

Cheaper than competitors? (Not really). But wait cause you will get to pay them twice when they come to fix their own incompetent installation. Used them to install floors. 13 months later they were coming up but since it was past the one year guarantee we got to pay them an additional $250 to fix their own poor work. The guy that came out overtly stated it was poorly installed without any sense of irony as one of his co workers had done it. Crooks. read more

Take online reviews from unknown people with grain of salt, usually too positive or negative but for Empire....I get they are low end product with cheaper aka low experienced installers but TON of profit margin and they are not smart enough to at least quickly resolve obvious bad work. They string out to point that you need to sue them to get resolved. Must be cheaper for them to litigate than make good on promises and basic consumer reasonable satisfaction? Ohio Attorney Generals office should look at them for disreputable business practices among other things?! read more

Be aware of this company if your in Columbus Ohio; we did business with this company and was out right lied to by the sales rep. They'll say anything to get "the sale." We were told repeatedly that a lose vinyl from my son room would be corrected: months later we are still waiting. The sales rep will be your best friend until they close the sale and then you won't hear from them again! Avoid this company read more

They placed carpet in my dining room, left huge gaps in-between the wall and carpet in 4 rooms, ran out of laminate and didn't make carpet or laminate flush around toilet hosing or baseboard heating. They had to come out to redo things twice as of right now. Also the new baseboard transition they placed looks like complete shit! The sales guy forgot to give me the 10% off he promised me during the consultation. The only positive is they have been responsive to my emails and concerns. read more

See all

If you have any problems with the flooring and call for help you will get the run around. I have been told someone will call back and they don't. This has been going on since October and now it's November and still no help. read more

What can be said?? I would not recommend Empire to anyone. My experience was less than desirable. Although the pricing was good & the LVP flooring we purchased is pretty, the service by their 3rd party contractor (our 1st team), their customer service and installation manager left A LOT to be desired from start to finish. I would say if you're going to get LVP flooring go someplace else. As a customer READ THE BAD REVIEWS ON THIS COMPANY....they are TRUE. You will spend entire days waiting for installation, be charged for services that are not done and have to go round & round with this company to prove your point & get the service & money back you deserve. They admit NOTHING they do wrong. It's not worth the headache, go someplace else. read more

Had our floors installed in 2021, now the floor is separating from each other and also lifting up. Was told there was no seperation that should occur and that the floor was scratch proof and water proof. paid a ton of money for upgraded floors only to have them lift up and separate from each other. Empire wants to change $250 to have someone come about to assess the floor. This is something that should be covered With the cost of the extended warranty, which only covers accidents. Waste of money. Go with another vendor. sm read more

Terrible carpet installation crew! They broke my bed and desk and I was offered a whopping $300 for all the damages "as a courtesy." This is not close to covering all the damages. Do NOT use Empire! read more

Really unhappy with this whole experience. The install team did not do a great job and I purchased the warranty because I have kids and they are rough on floors. Well. I now need to use the warranty and they do not have any of my flooring in stock anywhere. It has been discontinued 5 months after I purchased it. Tried calling and reaching out to everyone I have numbers for at the company and they do not pick up. Absolutely horrible customer service. I now have 40 SQFT in my home that I do not know what to do with because my whole house is this vinyl plank. Call me Empire. Order number: 1-6131568152 Spoke with three different people in their offices promising to get to the bottom of it and call me back. Crickets. I am actually kind of stunned how bad their customer service is. Do not use them for anything. read more

This company is a sham. They do work half-a.. purchased new flooring on a Saturday and installed (partially) Thursday. Installers told us Thursday they didn't have all the items needed to complete job in stock. No estimated day was available. We called and the lady on the phone had no answer when they product was coming in. For 4 weeks our house was a mess from moved furniture not knowing when supplies was coming. Lady in office wouldn't return calls or answer our calls (our number on caller Id) unless we called from another phone line. After waiting 4 weeks the supplies came in and installation completed. The quarter rounds look horrible and are starting to come off wall. After this mess was completed the company never checked with our satisfaction. They just took their money and ran. Avoid this place. It's not worth the time or effort. read more

The installation date for my 6 areas of flooring was to be 9/22/23. It is 9/27/ 23 and I am still looking at the drab carpeting I was to have replaced 5 days ago. Carpet was in and loaded with installers who needed to make a stop before coming to my job. After many conversations with customer service, at 6:15 the installers said they couldn't make it. They had trouble with equipment. But they would come next day at 9;00 am. 8:00 am, was informed they had to go finish a job. It's 9/27 and still no updated contract or installation of carpeting. Don't waste your time with this company. read more

I was really nervous because of the bad reviews all over the place but I actually had a good experience. Everything was on time, done well and quickly, and the quote I got was the lowest from anywhere else. The only thing I didn't love was that they don't send you an itemized quote which never feels comforting. But overall it was a good experience. read more

Empire Today had called and promised to do the repairs to the damage in the flooring they installed and to fix the damage to the new refrigerator. After their promise, which I recorded from a woman at the corporate offices, I never heard from them again. Nothing but lies and stories from the entire Columbus, Ohio store manager, Cathy, in addition to the woman from the corporate office. read more

See all

Would not recommend this company to anyone! The salesman is there forever before he finally gives you a price which is not a sale price at all - they did come down when I complained about that - the only reason we went with them was because they had the wood flooring in stock, other wise it was months wait with other companies at the time. We had wood flooring installed and the installers,who are contracted out, used some pieces down that had cracks in them or ragged edges when they should have put those to the side as there was more then enough ordered. Overall, it does not look bad but they should have been more detailed oriented. The installers also took many personal phone calls, left early one day, and overall took three days to finish the job and another two days to take away the old carpet. l burgess read more

The floors turned out fine, but there was other issues that we weren't anticipating. When they came to install, they told us the pedestal sink in our bathroom was a problem and they couldn't install the floor until we removed the sink or hired someone else to remove it. The workers disconnected all of our appliances, moved them, and then reconnected them when the floors were finished. However they didn't re-attach the dishwasher (just 2 screws), didn't attach the dryer vent properly, and switched the hot and cold water lines on our washer. We asked them to come back to move the washer and dryer out to fix the connections and they told us they'd bill us to come out and move the appliances again, and that they weren't supposed to touch the water lines anyways. We had to move the washer and dryer on their pedestals which was a huge pain in the butt, fight with the connections, making myself bleed in the process, and then move the appliances back. They should have come back and corrected their mistakes. read more

If I could give a zero I would. Scheduled an appointment for an estimate and not only did they confirm the appointment by phone they also did via text and email. I took the day off work and waited for a two hour window and got nothing. No show no cancellation no call nothing. Would never recommend this company if they can't do a simple thing as a courtesy call to say they can't make it why would I ever consider having them reschedule. Not a chance read more

This was the worst experience ever!!!! The guy who came out to sell me the floor was nice and knowledgeable. The crew who installed the floor were subcontractors. They were late and communication was poor. They started the job then left abruptly for about an hour and half. They left one crew member behind who laid on my floor and video chatted the entire time the crew was gone. I asked him what was going on and he informed me he didn't speak English. I then I had to call Empire and they were able to translate. The crew member said they would be back soon ?????? They finally finished installing the floor around 9-10pm (they arrived around 3pm, they only had about 200 square feet to do). The floor is not level and in some places it is squishy. So, I phoned Empire, because you know there is supposed to be a lifetime warranty. Don't believe this. They came out to look at the floor and informed me that floors will naturally have give!!!!! He said they would not be redoing the floor. None of the tiles are lifting. He tried to tell me the problem is my floor joists. So for amusement, I called out a specialist to inspect them, and of course just like I thought NOTHING is wrong with my floor joists or subfloor. They both are in good shape. With all that said find another company to do your floors read more

If I could give ZERO stars i would. Had a date for installation and they didn't call or show up. Called the company and was told the product wasn't in. Got a new date 2 weeks later. No call no show AGAIN! Called the company again. Product still wasn't in. Went with a new product that was in stock and they did show up the third time, but told us they wouldn't do it because the table wasn't cleaned off. We were getting the living room, dining room, and two kid's rooms done. Everything was ready to go! It was difficult to get everything ready 3x to not have anything done! DO NOT GO WITH THIS COMPANY!!! read more

Using Empire Today for new flooring was the easiest process ever! The sales person spent tons of time to make sure that I got exactly what I wanted-and he came to my home on a Saturday!! Carpet was installed Tuesday and hard floors as well. Some slight troubles with install were handled promptly by manager Justin. Overall would recommend! read more

We had Empire install flooring in our house. While we liked the flooring we had to have them come out several times to fix things. We never were able to get everything fixed. read more

DO NOT waste your money with these people. Their salesmen are pushy, they refuse to give you a breakdown of each charge, you don't get a choice for padding. Their $50 for each other room is for "select flooring" but won't tell you what it is. When you tell them it's not the right carpet, they pretty much force you to take it then say that you agreed to it. If you correct them they will call you a liar. Even their corporate reps do the same thing. We were told they could always call 30 minutes before arrival, the hardwood flooring guys did, the carpet people did not, they just showed up. They send crews out that you can't communicate with because they did no speak ANY english! I had to call and get someone to interpret for us just so we could communicate! HORRIBLE business! Never again will they get 1 dime of my money. I wish i could rate lower than 1 star. read more

I didn't even get to the point of doing business with this company before they had me infuriated. We had scheduled an in-home consultation with them in response to a large sale they had going on. The day of the consultation we had gotten a bit of snow and we received a call from the person who was supposed to come see us. He proceeded to talk us out of their service (probably because he didn't want to drive in the snow). First he asked us if we were aware of all the fine print on the sale they were having because, according to him, there were "a lot of catches and fine print" and he doubted we'd be happy with the final price. We told him we wanted him to give us an estimate anyway as they were our first estimate. He asked the approx sq. footage and told us it would be at least $3 a sq foot in additional (installation, services, misc) charges if we purchased and then said "Does that shock you? Do you think that's too much for you to pay now?" At this point we were starting to get a little weirded out by this guy, but said we'd still like an estimate. He then said that he suggests we get other companies to provide estimates first, then call them last. So we said, fine, nevermind, don't come... we we pretty irritated with this. We also called the main office and removed ourselves from the schedule. The next day, we received 3 phone calls from Empire asking us to schedule a new appointment. The first two occurred 45 minutes apart and we told them both that we weren't interested and would call if we changed our mind. The last call came at 9:00 at night!! How calls at 9:00 at night? This time we said to stop calling us entirely. We're waiting to see if more calls come. So basically, their sales rep is encouraging us to not use their service because of high prices and fine print and their call center is rude and won't stop calling. I can only imagine how things would have progressed if we'd actually bought. As a side note, upon talking to other installers, their installation prices do seem steep. read more

Installation appointment cancelled DAY OF because worker didn't show up. Then today, repair appointment because of an installation issue was apparently cancelled because the truck broke down. How did I find out? By calling to see what was going on 30 minutes past our appointment time. Ridiculous customer service for the amount of money we paid at the installation. read more

I am not happy with the installation or customer service. I had two bathroom floors installed. First bathroom the vent was not replaced, I was told that the new flooring height was the cause and I needed to buy a new one. ??? Seems like an install problem to me. There was no problem with the vent in the second bathroom however I noticed later that day that two of my baseboard wall tiles were cracked . It has been over a week since the install and I have called, emailed, left voice-mail and no one has contacted me. I am very disappointed with this company. Do not hire them! They will take your money before work is started and you'll never get what you paid for. read more

if i could give zero stars i would. My family and i had a terrible experience. They started to install our flooring. They "forgot" the hardwood they didnt relize until after they had already pulled everything up and it was only sub floor. They went to put in the carpet and they put 2 different color carpets and tried to convince me one part was "newer" then the other. I called bs because it was completly different. It took over 3 months to get it fixed. My family and i were walking on sub floor for 3 plus months. Absolutly ridiculous. They destroyed my trim in my bathroom and there is a big gap in the hard wood that they refused to fix.. we got in contact to with th regional manager and he sent out someone who just made excuses... i am pretty understanding but come on!!. read more

Empire Today - This is the quality work from empire that took 3 plus months to do. We walked on sub floor the entore time cause they tor up everything - Carpet Installation Near Me

I could not urge customers to stay away from Empire Today, more. I'll just lay down what our experience has been like so far. I should have realized that something bad was about to happen, when they called and said they would be at our home in one hour. However, they would show up four hours later. Yet, that's just the beginning. First, they put in the wrong carpet in two of our rooms. The form they showed me at the time of installation, said that it was the carpet we ordered. Secondly, the carpet was supposed to be put in place by an adhesive, and not tacked into the floor. They tacked it in the floor. Additionally, we requested that they leave space around our side door. They brought the carpet all the way to the door, and now we cannot use our side door without using great effort to force it open. Lastly, I asked the installer to use a silver trim where the carpet meets the tile. They used a gold trim. When we called into the customer support line, they were beyond unhelpful. At first, they blamed us and said "Well that's why we say to watch them while they do it". I believe it is unreasonable for me to sit there for several hours, watching people work. I'm not a carpenter, I assumed I was paying a company to do what I paid them for. Their customer service has never been proactive in calling us. Eventually, they would call us back, after we opened several cases because of the lack of response. Four days after we opened our first request, they finally told us two things. 1) This has happened before, because the colors were so close. 2) They didn't have the adhesive yet, so we would have to wait for any corrections to be made. Right there, they are saying they already weren't prepared for our original install date. When we asked them about the holes in the floors under the carpet, the manager on the phone said "We'll cross that bridge when we come to it." To that, I say; We're at that bridge now and we have been for a week now. Finally, over the phone they said they would come the next Saturday, 11/3/2018. Two weeks, after the initial install. However, they "couldn't" give us a verification email or number. So who knows if and when they will be coming. When we asked to be part of the email chain, to make sure the proper people were being included, another manager said, "We don't have email that can go to customers." There is no way that is possible. We posted a comment on their Facebook (FB) page on Friday (11/26), which they responded that they found our case in their system, and that they would call us on Monday. Well, between then (10/29/2018) and now they have erased that post. They have not called us either, which we knew they would not, per their prior lack of response. *UPDATE: They called us after my wife reposted on FB. However, still no actual verification. On FB, they said Saturday 11/2. However, 11/2 is a Friday, so we said that's why we want a verification. I ask you (the consumer), to seriously consider if you want to use this company. After my own experience, and reading through several others. If everything goes perfectly, then things are fine. However, if there is anything that needs corrected, it will take everything you have to get them to correct it....if they even will. To those at Empire, you will not find a case under my name, as it is under my wife's name (different last name). You have her number, so you can contact us. I hope this finds its way to someone at the company who knows how to actually assist their customers, but I won't hold my breath. read more

I had made an appointment for them to come to my home for an estimate. I had a family member come to meet them for the appointment. The day of the appointment I got a call about my address- I gave them it a second time. After a couple of hours I called to see how it went and was told they never showed. I called empire today and was told it was canceled due to wrong address. I told them I had verified and someone was waiting for them. I was put on hold and then disconnected. I called back and was told the soonest someone could come out was in 2 weeks! I asked to speak with manager . A man by the name Joem said he was and there was nothing they could do except maybe come next week! I asked for the local office in Grove City. Tried to call and there was no answer- left message for a manager named Justin there. I have received nothing but a rude run around. read more

I do not recommend this company.Beware! they are frauds. I had a bad install in April of 2021 that the floor was rising up before even 30 days of the install. They said they would have someone back out and call me they never did. I had financed for this and they got their money. So I am still paying for a floor that is coming unlock of the flooring that they did not use the material that was purchased. I am still waiting to hear back and still nothing. Do not waste your time or money. I wish I had went with home depot from the get go. They did a great job on the carpet I had put in 3 years ago on my lower level. read more

Everything was good but we were left with a huge (not exaggerating) roll of carpet left over. I'm pretty sure we paid for that and it's just sitting in our garage with no use for it. I expected some left over but not enough to fill 2 average size rooms full...could be 3 average rooms full, it's that much. So expect the same. read more

I would not recommend Empire to anyone!! Now the person I set up my install was great up until she wasn't!! After telling me I could contact her at anytime, even after the install, I contacted her and have waited 4 days for a call back! My install was scheduled for the Saturday before new year's by Marissa , which was fine. This was set up on that Monday or Tuesday. I get a call after 6pm Friday stating that they we no available for Saturday because of the holiday, like it just popped up! This after I had scheduled off work to be there! I talked to corporate, as I was going to cancel. However, I was given a discount and rescheduled for the following Saturday. I get a call that morning from the installer that they were on the way but I still owed $1400! Mind you, payed in full the first day I scheduled!! And it was written at the bottom of the contract!! Call customer service and they could not find it!! Call marissa who knew about it and finally got it fixed! Well, the installers showed up at around noon, did a little work and went to lunch at 1!! Got back around 2:30, some more work then announced that the had to leave at 4!! Really?! The manager called me and advised me that they would be back Sunday morning at 8, which became 9:15! I will say that they stayed until they finished and did a good job!! Well now I find that my discount was cut in half because I had to "pay " for the other part of my install!! How, when I paid in full?! Will not use them again and will not be recommending them to anyone!! read more

I have purchased carpet and laminate flooring from Empire since 2011-2012 and I wouldn't buy from anyone else. They come to your house and assist you with what you want to purchase in the color and style you want. You can tell them if it is too much and they will find a discount that works best for you and a date/time to install. The product is fantastic and I love it. I now have laminate throughout my entire house except for carpet in my living room. It looks fantastic and I get so many compliments. Highly recommend. read more

The estimator never showed...I waited around for 2 hours.. no call nothing...I called company.. they didn't reach the estimator....the company called me back 43 mins after the appointment to say he couldn't make it....no kidding....they reset and said I'd be priority next day...guess what.... still no estimate!!! Wouldn't go with empire if the floor was free!!! How rude and unprofessional to not show...TWICE!! read more

I was looking for LVP flooring for our home. I received reminder emails and text before my appointment which was fine. My sales person showed up on time. The problem I have with this company is first, the samples she brought were approximately 8x8 inches in size. I'm sorry, but you can't tell what the floor is going to look like on a sample that small. I told her that and she pulled out her cell phone to show me pictures. Uh, no. Pictures on a 5x6 phone aren't going to do it either. So, then I asked her who the manufacturer of the flooring is. She said she didn't know. Maybe Shaw or Mohawk. She didn't know for sure. So, I had told her I was interested in the sale they were advertising and they only had two choices for me. Stating that not "everything " was on sale. And on top of that, she only brought in a total of 4 samples to choose from. I asked if she had anything else. She said "oh, my trunk is full of samples" but she never offered to show them to me. So,,,now comes the price quote. Holy smokes! 530 square feet was going to cost $5700.00. Including installation. Now, that was for the top end stuff but really? Now I have been researching flooring for a month, going to stores, looking at samples , talking to the sales people about the product. No way was I ever quoted a price that high. I explained that to her and she said that they stand behind all their work with the best warranty out there. So, I asked her if she could do any better on the price and she said no. So, after she left, I researched them on Yelp. Whoa! There are about 95% more negative comments than positive! The comments were from the whole process of dealing with them. One of the comments stated that there was no way the product they installed was the same product they sold them. And I had called her back before hand and made a better deal on the price, because I just wanted to be done. And I found a color I really liked. But after reading the yelp reviews, yeah, no. So, wait, I'm not done. The next day I received a call from empire regarding how my meeting went. I explained everything. They were sorry to hear that but if I would give them a try they were sure to give me good service. Nope. I hung up. The Next day, got another call. Same kind of call. I again explained why I wasn't going with them, and they still were trying to sell me! I guess I gotta hand it to them, they just keep trying! read more