I first called them on November 17th and spoke with someone for about 5 minutes about a couple rooms I wanted to refinish. They seemed busy and offered to call me back later that night between 5-7pm, but they never did. November 18th I left them a voicemail, still didn't hear anything back. Finally, on November 19th, someone answered when I again called. We quickly scheduled an appointment for November 24th at 10:30am. I missed a couple hours of work only for them to no-show.
When I called to see where they were, the woman apologized and told me her husband, the infamous Bill, probably shouldn't be scheduling these sorts of things anymore. I assume that he has a history of being unreliable. She also guaranteed me a discount due to the many problems I'd had with them so far. We rescheduled for the next day. Lo and behold, Bill decided to show up (on time, no less!). My wife was home when he arrived, but I was still on my way home from work. She said that Bill made her feel stupid when she asked about the specifics of the job. When I got home and asked the same questions, Bill suddenly had detailed answers. I guess he assumed her tiny female brain couldn't comprehend the intricacies of floor sanding and was doing her a favor.
After we'd walked through the job, I asked Bill about getting me a formal estimate. He promised to have it emailed by the end of the week (November 27th). I told him the end of the weekend was fine. I will also note that he never apologized about missing the previous appointment and conveniently neglected to bring up that discount his wife promised. Well, Monday rolls around and guess who never did the estimate? That's right, good ol' Billy boy.
December 1st, 2am, I finally received the estimate. $1680 for refinishing less than 300 sq ft of white oak. Of course, I wouldn't have let them do the job for free by this point given their incompetence. I have never dealt with a person or company with a propensity for failure quite like this. Their Google reviews are truly a mystery to me. read more