Run far away from this company. I scheduled an appointment for a flooring quote between 11am-12pm on a specific date and rearranged my entire day to be available. By 1130, no one had shown up, and I hadn't received a phone call or any communication, so I called the company. When I explained that I had an appointment and no one had arrived, Ian didn't ask for my name or address to look up the appointment. Instead, he simply asked if Aaron was the one coming out. I told him I wasn't sure who was scheduled, and his response was, "Well, he might be running behind. He'll be there when he's done." That was the extent of the explanation. No apology, no attempt to confirm my appointment, and no effort to provide an updated arrival time. If you're running late, the least you can do is call your customer. I told him not to bother coming and that I would take my business elsewhere if that's how they operate. His only response was, "Okay." Based on my experience, this company showed a complete lack of professionalism and customer service. If this is how they treat potential customers before they've even earned your business, I'd recommend looking elsewhere. read more

Excellent experience! Great customer service, prices and installation. Mark and the installers are wonderful to work with. They've installed carpet and planks in my house. They were on time, professional, skillful and expedient! I won't choose anyone else in the Columbus OH area for my flooring needs. Thank you!!! read more

We purchased flooring to DIY our upstairs from here about a month ago. The flooring we got was a great price and also good quality. The two salesmen working loaded our truck for us and we're very friendly. The salesmen we worked with was knowledgeable and explained the differences in flooring to us before we chose what to buy. I cannot comment on their installation but the products they sell are great and they have low prices. read more

We had our new condo carpeted and had a great experience. We had a short time frame between closing and move in day. Mark went above and beyond to make everything work smoothly, even checking in while out of town at a family funeral. We appreciated his service and highly recommend. read more

I was looking for a remnant to put in my basement to warm up the concrete floors and this place was great! Large selection and friendly staff. Mark helped me find exactly what I was looking for and helped me load and secure the carpet in the truck. Thank you for such a seamless experience! read more

In Nov. 2018 my husband and I bought about 1500 sq feet of mid-grade carpet at Big Bob's Flooring to recarpet a house we completely remodeled. Our contractor used Big Bob's all the time and usually bought the lowest quality, however, we decided to upgrade. We live out of town from where the house is located so we purchased the carpet 10 days before Thanksgiving, but didn't have our contractor pick it up until a week after Thanksgiving. However, when the contractor picked it up, he said Big Bob's gave him the lowest quality carpet, EVEN THOUGH WE PAID FOR THE HIGHER QUALITY. Do NOT use them, or do NOT be taken advantage of Big Bob's. read more

Stopped in to get a product to remove smells from carpet that they were the only distributor for in our area. We were greeted by Duane and he went way out of his way to help us and I can tell you this, if we were looking to get new flooring of any kind, I would definitely go here. While we were here we were witness to them handling an issue with a new customer and the installation of their new carpet and they went way out of their way to take care of the customer and it really was impressive! Check this place out before you buy anywhere else ! read more

We had Bob's install hardwood floors last year The laminate was already peeling up a few weeks later. When we complained to the manager Aaron, he said it was because our dogs had peed on it. What kind of floor can't have fluids on it for a few minutes? It's not like we didn't clean it up immediately! .. very inferior quality flooring. Also the worker broke one of our toilets while installing the bathroom linoleum. When we were trying to get the repairs done, Aaron would not return our calls. My husband had to confront him face to face at the store. He gave us no options to repair our damaged floors and no recompense for our trouble. WE WILL NEVER RECOMMEND THEM, which is too bad because we like to patronize businesses on the westside where we live. read more

Mark is great, we are in the process of selling our house & our youngest son got us in a pickle. He got two big bleach spots in the middle of our upstairs hallway, & with us needing to get our house on the market like yesterday, Mark was able to right over & come up with a solution for us & within a few days our problem was solved & house on the market & it didn't break our bank. For any flooring that we need from here on out as long as we're in Ohio Big Bob's flooring is our carpet place, & we will recommend Big Bob's to all of our friends. Grimes Family read more

Closed early per online business times. Staff and customers were inside, but doors were deadbolted. No actual posted hours on outside of business. "Open" neon sign was turned off. read more

This was an awkward experience. The salesman promised us they would move furniture but after the sale asked us to clear the living room out. Then the salesman came to take measurements and added on about 100 sq ft when he was given clear dimensions when we first talked. I went with it anyway. After the install was done I had 350 dollars worth of scrap. I called in and he said that's just how it goes. He then told me he would make it up to me and never called back. They should probably let the installers do the measurements and the salesman just sell. Never again. read more

Went in to get some prices. Felt very pushed and harassed. Just go to Lowe's or Home Depot, where there is free installation on carpet for $700 plus spent, while simultaneously not worrying about whether a guy gets commission on overpriced carpet. read more

The guys at Big Bob's did a great job on our carpet. When we walked into the store Wally greeted us. There was no high pressure sale. The install was on time and highly professional. They know their craft and our stairs were not an easy install but they look great. read more

Went here to see if they were cheaper than home improvement stores. They were- not much, but enough. Very nice salesman, very clear process. After paying and setting an install date, had 3-4 times where there was a miscommunication between me, the store and the installers. The carpet was installed on time, but I'm not sure it would have been if I would not have called. The install went smoothly, the installers were very polite and it did not take too long. There were no surprise costs. My biggest complaint was that I was testing the edges of the carpet, and the tack strip (that was there previously) was clearly poking through. If I would had put my weight on my foot, it would have hurt quite a bit. I asked the installer (who was vacuuming) if that was normal, and he said yes, with thinner carpet. I figured, you get what you pay for... I mostly won't be walking around the edges, but it still seems hazardous. I think if these guys were true experts in their field, they would have advised new tack strips, thicker carpet, or (as I'm reading online) taped or added some thickness the edges of the carpet so it wouldn't poke through. read more

Went to Big Bob's for a remodel at our wellness spa. Mark Murphy was incredibly helpful & took the time to understand exactly what our business needed based on all factors (treatments we performed, traffic flow, appearance, budget, etc). I was really impressed with the suggestions he made based on all of the info I shared; way beyond what I would have expected. We are super pleased with the installation & the overall finished product. I would absolutely work with them again. read more

Update! The guys @ Big Bobs came thru! We had new carpet and pad installed this week and it looks great. Happy customer! Thanks Mark Murphy! read more

My family and I got ripped off! They installed our floors and missed a bunch of spots that they later had to come back and fix. Every time we had a problem the lead supervisor would never return our phone calls and blamed us for all of the issues we had with their flooring they installed.They also lied to us about our floor being pet resistant, and then were going to charge us hundreds of dollars to replace the parts of it that got damaged as a result of them being dishonest about pet durability. I would never go back. Worst customer service experience of my life! The lead supervisor is an asshole and won't help you with anything, so just don't even bother. You're better off going somewhere else! read more

Picked out products then no one shows up to measure or install. Called back and then got no return call. Weeks have passed and nothing. Don't waste your time. read more

Go here first! Great prices on quality products! These guys are pros! Dwaine is absolutely awesome!