I used America's Floor Source to install both carpet and LVP in our basement to help finish the…read morespace. Having initially gotten a quotation from Empire, we had a bit of a sense of what to expect in the sales process. Overall, the company did install great carpet and LVP in my home and were quite quick to do so. The installers helped to confirm my LVP was being installed in the direction I wanted and worked quickly, completing the jobs in a few hours. The only reason I didn't provide a 5-star review was for the reasons below: 1) Our sales representative was fine overall, but wasn't the fastest in responding or when I inquired about potentially putting a different pattern of flooring (e.g., planks placed in herringbone), he mentioned he had seen it, but didn't really offer it as an option. 2) The installation team left quite a bit of dust/shoeprints throughout my main floor in getting to the basement. Most other contractors in my home always bring drop cloths to avoid this. 3) We had just had our other contractors complete painting of the walls the previous week and after the installation team we had quite a few marks/scratches on the walls, some spanning multiple feet. 4) When the LVP team showed up and realized they didn't have enough materials, they asked me where they should leave unfinished - I feel like I shouldn't have been involved in the process. I paid for a completely floored basement, I shouldn't be involved in picking which areas are left undone. Still, Tim, their installation manager, did reach out after I reported the issues and was very gracious and willing to either schedule teams to come out or compensate us for our trouble. While I was able to resolve the issues above myself fairly easily, so didn't take him up on his offer, the fact that the company offered it was something I very much appreciated as all contractors will eventually run into issues, but it's how they respond that really makes the difference. Overall, I would likely use America's Floor Source again when we have flooring needs.

Did a terrible job and was extremely costly. Did not tell us that this would lead to more…read moreexorbitant costs, didn't match the aesthetic we wanted, arrived super late, didn't bother to ask us questions to make our experience better beforehand, and looked inconsistent. I reached out with concerns and was ignored by the salesperson, Rick. Pay with credit card, not check.

We had a flawless experience! Jack was the nicest guy and the installers were wonderful. The…read moreinstallers really went above and beyond anything that we expected! Thank you guys!

5 stars!!!! I looked into 3 flooring companies and went with RiteRug of Reynoldsburg because of…read morevalue, selection and service. I had new LVP flooring and also new carpet installed. Earnest Crank helped us through the entire process and checked again after installation. The installation crews were timely, professional and skilled. Highly recommend!

So I decided on new carpet and really didn't want to go to a big box store. This place was close by…read moreand so I decided to give it a go. My initial visit was great even took some sample boards home. I picked a few options and scheduled someone to come out and measure. It was really great they do not charge for that service even if you do not order. It took a bit for the quote and I did change my mind on the carpet selection due to cost so I needed an updated quote. The price was pretty comparable to other places in guestimation as I didn't have anyone else do an exact measurement. They also have a great selection of flooring of all types. I scheduled installation and was told it would be an all day job - 3 bedrooms, stairs, and hallway. I also paid for them to move the furniture. The all day job contractors did not show up until well after 12. I wasted a morning of vacation from work waiting on them. They were there until about 8pm which was very irritating. Afterwards I noticed some seams were a bit noticable. The sales person came out to look (did not show on the first scheduled date) and said he would send someone out to work the seams a bit. We scheduled a time and they did not show. I called and never got a response. I also noticed some damage to the furniture but by that point I'm sure nothing would have been done. I love supporting smaller more local businesses but I'm not sure I would recommend or return. Too bad as I do have more flooring to replace.

It was an absolute pleasure dealing with Carpet King. Their staff was prompt and responsive. Who…read moredoesn't love that? Tom was so easy to work with. As it turns out, our issue was handled without needing to replace the floors, but when it is time, we will be thrilled to work with Carpet King. Can't thank you enough!

We were immensely impressed with AFS. Garth came to our house with all of the flooring samples,…read moremeasured, quoted and answered all of our questions. Lexy was prompt and excellent with follow up questions and scheduling. The installers did a thorough job and moved all of our heavy furniture. We would definitely recommend AFS!

Our realtor highly recommended America's Floor Source when we expressed interest in updating the…read moreflooring in our condominium that we are preparing to sell. We were given the contact information for John Lowry. We reached out to John via text message, and he got back to us quickly and set up an appointment to meet with us at our condo. John arrived with a large variety of samples, and he made informed recommendations about practical floor options to best update all of the rooms in our condo. During this same visit, John measured all of the rooms and helped us decide on both carpeting and hard flooring in under two hours. Written estimates were provided to us via email before the end of that same day. We were able to schedule installation within a couple of weeks. We probably could have had the installation scheduled even sooner, but we had painting that we had scheduled to complete first. We were no longer living in our condo when the installation occurred. Everyone involved with the installation easily worked with our realtor, who was on-site to grant access to the condo, and with me via telephone. We were very pleased with the final results. I'm sure that the reasonable expense of updating the floors will pay off once our condo goes on the market.

We ordered carpet in last month and it was installed in early July. the entire experience was…read moreexcellent- the folks in the store as well as the installers. they were all great. I didn't write a review. last week, after the deluge, our new carpet in the basement was damp in a couple of places. after dry vacuuming, it was better and we left strong fans going. stil, this week, it was damp. I called our contact at the store, Lisa, and she encouraged me to call Mike. she gave me his cell phone number at 620 pm tonight, he came over and showed us the reason it was still a little damp. we had very good padding that insured that the carpet would not get ruined-but beneath the padding the floor remained wet. He cut out several feet of padding and said he would get back to us to replace it in a couple of days. When people tell you to support small family businesses, do it. Evans did their job in July. They sold good carpet and installed it. They had no responsibility to provide additional service--but they did!!! I cannot say enough about this store, their team and their work ethic. If anyone needs new carpet at a fair price and with assurance that the relationship remains after the sale is done--go to Evans Carpet Junkyard. The only thing that bothers me is the name. It is not a junkyard, it's a very special store

We just had new carpet installed in our bedrooms and closets, I would highly recommend going to…read moreEvans if your looking at new flooring. Everything was top notch from them coming out to measure, help picking out what kind of padding and carpet to get, to the installation process. The installers were in and out much quicker than I expected and cleaned up after themselves

I hired soft step carpet to put luxury vinyl plank in my kitchen, and I couldn't be happier. The…read morefloor quality is great! Manager Dustin was wonderful to work with, and the installers went out of their way to make sure I was pleased with the final product. What an improvement from my previous floor... Great value! I highly recommend this company for any of your flooring needs. (this was not a paid endorsement)

I was very happy with Soft Step. They were easy to work with, prices were fair and my condo looks…read moregreat!

Excellent service and installation of our runner on our hardwood steps. Communication was easy and…read moreeverything from ordering the carpet to the installation was perfect!

Poor customer service. I had to chase my order from beginning to end…read more They had to get a sample from another store and didn't tell me when the sample came in. Carpet was expected to be received in a week and was told it wasn't in the system so he'd call the warehouse and would get back to me the next day, I had to call them. It took from July 9 to July 30 for stair carpeting. The only thing good was the installation.

I do not recommend this company. My runner, which cost over $3,500, was installed damaged. Yoder &…read moreCo. came out and trimmed the carpet with scissors, then claimed that the rest of the damage was a natural occurrence due to the material of the carpet. This is clearly not the case and I expect more accountability for their product.

Our neighbor (who has beautiful floors) recommended Budget Carpet and Flooring to us because they…read moredid such a nice job for her. We live in a third floor condo downtown so we were thrilled to find a company that came so highly recommended and that had been able to deal with some of the complexities associated with our building. We made a call and they sent someone out to measure our floors. He was very courteous and thorough and made a map of the dimensions. He was able to do it in a way that gave us many options because we could have opted for different flooring for the halls than for the bedrooms, for example. Once he did the mapping, he told us to check out their showroom so we could choose our flooring. We went out to the showroom located in Clintonville area. When we arrived, we met a friendly lady in the showroom who explained all of our options to us. She pulled our file so that when we selected our floor, she was able to give us an estimate. She was very frank with us and I really appreciated it. She was very honest about ways that we could save money and did not push us into more expensive options. She worked with us to get us the best flooring at the best price. We made our selection and they called us about a week later to set up installation. Two gentlemen then came to our place and worked hard at putting in our new carpet. They were very efficient and moved our furniture for us for a small fee so that we didn't have to worry about it. We were super pleased with the end result. Our carpet is beautiful and plush. We will definitely use them again in the future!