Our family has used America's Floor Source (AFS) many times over the past ten years (specifically…read morethe Hillard/Trabue location). We recently needed to purchase carpeting for most of our house and checked with AFS. We stopped and talked to Ed Kilrain and the team in Hillard to get started. Ed also visited our home to capture measurements and got us a quote quickly. We compared their pricing to other Central Ohio locations, and Ed was able to give us the best pricing with installation. It took a little longer to get the carpet than expected (supply chain issues), but once it arrived Ed scheduled us an install date within a few days. Most importantly, the team that did the install was one of the hardest working, efficient teams I have witnessed in a long time. They worked non-stop 8am to 4pm and did an amazing job for our full support job. Moved furniture, ripped out old carpet, and installed the new carpet with no issues. Our house looks amazing. I will always check with the AFS team in Hillard before tackling any project! you should too. Good luck.

I used America's Floor Source to install both carpet and LVP in our basement to help finish the…read morespace. Having initially gotten a quotation from Empire, we had a bit of a sense of what to expect in the sales process. Overall, the company did install great carpet and LVP in my home and were quite quick to do so. The installers helped to confirm my LVP was being installed in the direction I wanted and worked quickly, completing the jobs in a few hours. The only reason I didn't provide a 5-star review was for the reasons below: 1) Our sales representative was fine overall, but wasn't the fastest in responding or when I inquired about potentially putting a different pattern of flooring (e.g., planks placed in herringbone), he mentioned he had seen it, but didn't really offer it as an option. 2) The installation team left quite a bit of dust/shoeprints throughout my main floor in getting to the basement. Most other contractors in my home always bring drop cloths to avoid this. 3) We had just had our other contractors complete painting of the walls the previous week and after the installation team we had quite a few marks/scratches on the walls, some spanning multiple feet. 4) When the LVP team showed up and realized they didn't have enough materials, they asked me where they should leave unfinished - I feel like I shouldn't have been involved in the process. I paid for a completely floored basement, I shouldn't be involved in picking which areas are left undone. Still, Tim, their installation manager, did reach out after I reported the issues and was very gracious and willing to either schedule teams to come out or compensate us for our trouble. While I was able to resolve the issues above myself fairly easily, so didn't take him up on his offer, the fact that the company offered it was something I very much appreciated as all contractors will eventually run into issues, but it's how they respond that really makes the difference. Overall, I would likely use America's Floor Source again when we have flooring needs.

Everyone was nice. Very professional. Carpet was very economical. We are planning to get more…read morecarpet for upstairs from there soon.

We ordered carpet in last month and it was installed in early July. the entire experience was…read moreexcellent- the folks in the store as well as the installers. they were all great. I didn't write a review. last week, after the deluge, our new carpet in the basement was damp in a couple of places. after dry vacuuming, it was better and we left strong fans going. stil, this week, it was damp. I called our contact at the store, Lisa, and she encouraged me to call Mike. she gave me his cell phone number at 620 pm tonight, he came over and showed us the reason it was still a little damp. we had very good padding that insured that the carpet would not get ruined-but beneath the padding the floor remained wet. He cut out several feet of padding and said he would get back to us to replace it in a couple of days. When people tell you to support small family businesses, do it. Evans did their job in July. They sold good carpet and installed it. They had no responsibility to provide additional service--but they did!!! I cannot say enough about this store, their team and their work ethic. If anyone needs new carpet at a fair price and with assurance that the relationship remains after the sale is done--go to Evans Carpet Junkyard. The only thing that bothers me is the name. It is not a junkyard, it's a very special store

Excellent service and installation of our runner on our hardwood steps. Communication was easy and…read moreeverything from ordering the carpet to the installation was perfect!

Very poor experience with the sales rep from Six Floors Down. We were looking to redo our flooring…read morein our kitchen and the side entrance area. The rep walked in and asked zero questions and provided very little in explaining the process. measured the space and was in and out in 10 minutes with the promise of having an estimate by the end of the day. He never followed up. No thank you, no estimate...nothing. Maybe our job wasn't big enough but as a Westerville resident not far from uptown, I expected better from a Westerville company. I would not recommend, and when people ask us about our new floors I'll be sure to push people away from Six Floors Down.

Rite rug completed a full house install last fall. I recently had one board that was popping up…read moreand I called and work with Haley Cargo for the repair, which was completed quickly and to my complete satisfaction. The two guys who ca e were thorough and experienced. If you need floor done, go to RiteRug! Sarah

My experience with Rite Rig has been wonderful. I had some flooring quality problems and contacted…read morethe company. They made an appointment for an expert to visit my home and investigate the complaint. They attempted to correct the issue but were not successful. They went out of their way to rectify the problem. I now have a gorgeous home with flooring I absolutely love. The service has been great from Jamie the salesmen, to Kelly in the Whitehall location to Athena in one of the office locations. The installers were professional and knew their job. They worked until the job was done, no complaints and picked up the job debris. I am so very happy with the finished product!

Repeat customer with Donovan. He was proactive in reserving the carpet for us when it came in and…read moreeven scheduled installers the following Monday. Professional with communication. Thank you again Donovan!

We wanted to replace the flooring on our second floor. After a terrible experience with another…read morecompany, we went to Rite Rug. Donavan helped us match the wood we have on our first floor and was very patient while we searched for the perfect carpet. The installation was quick and professional, and everything looks fantastic. We couldn't be happier!

Jim called before he was on his way. He was here to fix a small hole and he was very speedy!…read more Carpet looks perfect and very inexpensive!

Jim is the best with his experience, advice and workmanship! He is truly outstanding!!! Do not…read morehesitate to utilize his services. WE WERE EXTREMELY PLEASED.

I just had the carpet replaced in my family room by the Carpet Ladies Company. This company is…read moreactually a mobile business which sends a consultant to work with you at your home for the selection of whatever flooring you need. I am very sensitive to odors and cannot tolerate the smell of most new carpeting. The Columbus flooring sales advisor was extremely knowledgeable and patient with all my questions. She brought samples and also met me several times at a local carpeting retailer to show me a new type of carpet which has low VOC's. It was easy to contact the sales advisor by phone, text or email. The owner of the company lives in a different state but is reachable by email and phone. Both ladies tried their best to accommodate me. The price of the carpet and installation was on par with other companies that I investigated. They are all about customer service. I definitely recommend them. Pat

From the owner: Residential & Commercial Flooring, carpeting, hardwood flooring, hardwood refinishing, tile, luxury…read morevinyl tile, vinyl, cork, bamboo, repairs and custom rugs

New Review per 6/24/2021: Its my pleasure to update my review per my new experience with the…read morecompany. It seems the owner and top management care about their customer's complaints and are willing to address issues like these. Today I was able to directly talk with the President of the company in person and he took his time to let me know that the company is already looking to future proof their methods and even ask me for my recommendation of what would I as a customer feel comfortable with for a safer transaction. I have full confidence that this company will keep growing and providing for many more customers for the better. They have remedied my concerns and have been cordial and understanding with my unfortunate experience. I have received my first few orders and will get started working on our new floors. Thank you. Old Review for transparency: The reason Im giving them a bad review is that I was told to write down all my card's info because they can't run it until Monday and this day is a Saturday. It seemed very odd that they would ask that and told me they would call me first on Monday before they run it. I waited all day Monday with no callbacks. I called them back Tuesday and was notified that they have already ran my card a while back and will call me back to let me know about my order (I never got a call back). I check my statement and show it was ran the day I came in on Saturday. Today on, Wednesday I checked my statement again and a FRAUDULENT transaction was made to Walmart.com (probably thinking its a safe bet that many people shop there, Not I, online that is). I called my credit card company to inform them about the fraud and to send me a new card. I called back America's Floor Source to ask about my order and about the fraudulent issue. I was told that I would get a call back from my sales person (I have my doubt about getting a call back.

I want to echo the concerns in the previous review. AFS offers a one-year warranty, but in our…read moreexperience, installation problems became apparent after that warranty expired. We have already had our entire floor replaced once following arbitration. Now, in the second year with the replacement flooring, we are experiencing problems again. We went through the arbitration process a second time, and the finding was "improper installation." Despite that finding, AFS told us our one-year warranty had expired. We used AFS because they were the flooring contractor for Price Homes. We have followed the proper channels twice, yet we are left with installation issues that AFS will not address. In my opinion, AFS does not stand behind its workmanship. Based on our experience, I cannot recommend this company and will never do business with them again.

Excellent experience! Great customer service, prices and installation. Mark and the installers are…read morewonderful to work with. They've installed carpet and planks in my house. They were on time, professional, skillful and expedient! I won't choose anyone else in the Columbus OH area for my flooring needs. Thank you!!!

Run far away from this company. I scheduled an appointment…read morefor a flooring quote between 11am-12pm on a specific date and rearranged my entire day to be available. By 1130, no one had shown up, and I hadn't received a phone call or any communication, so I called the company. When I explained that I had an appointment and no one had arrived, Ian didn't ask for my name or address to look up the appointment. Instead, he simply asked if Aaron was the one coming out. I told him I wasn't sure who was scheduled, and his response was, "Well, he might be running behind. He'll be there when he's done." That was the extent of the explanation. No apology, no attempt to confirm my appointment, and no effort to provide an updated arrival time. If you're running late, the least you can do is call your customer. I told him not to bother coming and that I would take my business elsewhere if that's how they operate. His only response was, "Okay." Based on my experience, this company showed a complete lack of professionalism and customer service. If this is how they treat potential customers before they've even earned your business, I'd recommend looking elsewhere.

J&J Carpets was amazing from the beginning. We needed to carpet 2 smaller bedrooms, one room for a…read morenursery and the other for a toddler in a wheel chair. Julie helped us find a carpet that would work for both. They worked with us to utilize a scrap piece they had in the warehouse to keep the cost down in the nursery, and helped us find a carpet that would work great with the wheelchair in the other room. The entire process was very efficient, from measuring to ordering and installation, could have been done in less than a week if OUR schedule would have allowed it! We could not be happier with the service and price we received from J&J Carpets!

They installed carpeting in my hall and in my stairs. The showed up on time for both the measuring…read moreappt and installation appt. Everyone is friendly and professional. They have their own installers so they are people they have worked with for years and years. I appreciated the attention to detail! My carpeting is beautiful!!