Easy to work with, more affordable than expected. Donovan kept contact with us every step of the…read moreway to make everything seamless. Will use again.

It was a pleasure to work with Donovan -- he made an unfortunate event (flooded basement) simple…read moreand smooth to resolve with new carpet, was prompt, and never pushy. Great experience!

The service Alex provided was excellent.. He was so detailed…read morein his work and took a lot of time making sure everything was perfect.. I will never use anyone but him in the future very hard worker and professional. From Carol

Great service!!! Very efficient and friendly did a fantastic…read morecleaning job! Will hire again!

Jaime was great. Communication was clear and consistent. My wife was at home at the time he came to…read morerepair the carpet on the stairs and she let me know that he was extremely polite and was able to finish the work very very quickly. I highly recommend Jaime.

Did a great job repairing and painting my fence. Showed up on time and provided a quote written…read morequote, followed up, and completed the work timely.

I just had the carpet replaced in my family room by the Carpet Ladies Company. This company is…read moreactually a mobile business which sends a consultant to work with you at your home for the selection of whatever flooring you need. I am very sensitive to odors and cannot tolerate the smell of most new carpeting. The Columbus flooring sales advisor was extremely knowledgeable and patient with all my questions. She brought samples and also met me several times at a local carpeting retailer to show me a new type of carpet which has low VOC's. It was easy to contact the sales advisor by phone, text or email. The owner of the company lives in a different state but is reachable by email and phone. Both ladies tried their best to accommodate me. The price of the carpet and installation was on par with other companies that I investigated. They are all about customer service. I definitely recommend them. Pat

From the owner: Residential & Commercial Flooring, carpeting, hardwood flooring, hardwood refinishing, tile, luxury…read morevinyl tile, vinyl, cork, bamboo, repairs and custom rugs

Let me start with we are a repeat customer. Used them in our home 9-10 yrs ago. No issues!…read more With that said we are not happy! Salesman came out on 3/25. We scheduled our LVP install Saturday 3/30 and Carpet install for 4/1. Saturday things were going smooth until they tell me they are 2 boxes short to finish our guest bathroom. It was measured so why are we short? This is unacceptable so we have to schedule ANOTHER install. On 3/28 I get a call saying they won't have enough carpet for the 4/1 install. This was a big job. Our home is 2705 sq ft. They came out in 4/1 and did what carpet they could. We still need our guest room, loft area and a kids room completed. Today is 4/6 and it's almost 4pm. I got a call at 730am saying our carpet had been picked up, but there was a service call before ours. At 3 PM my husband called the salesman we dealt with who said he would look into it. We still haven't heard anything from him so my husband called the phone number that called me at 7:30 AM. (+1 (800) 588-2300). They claim they cannot reach the installers. So we are left wondering if anyone is still going to show. I stayed home for this install while my husband drove to his parent's home 3 1/2 hrs away to see the Eclipse. I am beyond frustrated. Now will they show on Monday 4/8 to finish our guest bath? I have my adult child waiting at the home in the morning for them to show. I told them I needed a morning schedule because she has to be at work at 2 PM. If they don't show before she leaves not my fault. I'm not taking off of work for them to not show. Let alone my house is in complete disarray. I do not live like this. Unacceptable! Update. 520pm a van rolls up. I have been stuck at home all day waiting. This is unacceptable business practice.

They installed LVP flooring that has cracked after 2 years. We called them to have them inspect it…read morefor a manufacturing malfunction, and they cancelled on us twice and then when we called again, they explained they were not interested in helping us. My god, runnnnn. Do not use them.

Had some water damage to my carpet due to a washing machine issue. The team was out the same day I…read morecalled them and removed the water and cleaner the carpet. I was impressed with there professional and friendly attitude.

I called on Thursday, they came on Saturday...arriving exactly at the time they told me they'd be…read morethere! My carpet looks awesome and the staff were courteous and professional. I recommend K&T!

Love the Team at Carpet King!!!! The Selection is Great, and…read moreInstallation was Fantastic. I have used them for multiple homes and my retail business! Highly recommend them... Bob

So I decided on new carpet and really didn't want to go to a big box store. This place was close by…read moreand so I decided to give it a go. My initial visit was great even took some sample boards home. I picked a few options and scheduled someone to come out and measure. It was really great they do not charge for that service even if you do not order. It took a bit for the quote and I did change my mind on the carpet selection due to cost so I needed an updated quote. The price was pretty comparable to other places in guestimation as I didn't have anyone else do an exact measurement. They also have a great selection of flooring of all types. I scheduled installation and was told it would be an all day job - 3 bedrooms, stairs, and hallway. I also paid for them to move the furniture. The all day job contractors did not show up until well after 12. I wasted a morning of vacation from work waiting on them. They were there until about 8pm which was very irritating. Afterwards I noticed some seams were a bit noticable. The sales person came out to look (did not show on the first scheduled date) and said he would send someone out to work the seams a bit. We scheduled a time and they did not show. I called and never got a response. I also noticed some damage to the furniture but by that point I'm sure nothing would have been done. I love supporting smaller more local businesses but I'm not sure I would recommend or return. Too bad as I do have more flooring to replace.

We just had carpet installed (~1000 sq ft). Tom and his crew did an amazing job. They came on…read moretime, were so pleasant and professional. The carpet looks and feels wonderful. The stairs were transformed - terrific job. We highly recommend utilizing his services. Thank you J & J

Tom is very helpful in answering any questions and working with you in choosing your flooring…read moreneeds. He and his team showed up timely over the three days worked to install our carpet and LVP in the entire home. They did a great job in removing furniture and placing it back properly. The new flooring looks great in our home and we love how it looks. I love that the transitions from carpet to LVP match the LVP perfectly. I have no complaints in the actual look and quality of the flooring materials. My only issue was that we discussed how one of our main reasons for changing the entire flooring of our home was the squeaking noise that our second story had developed. Tom and the team removed nails to lessen the noise, but that did not last in removing the squeaky noise for more than a day. I feel taking time to put screws would have done a better job in eliminating the noise. As a flooring replacement is the best time to take care of squeaky floors, it would have been great if something more permanent was done. I also would have appreciated taking the old tiles off the kitchen and then putting the LVP as the kitchen floor is one of the squeakiest areas and we really have no way to resolve the issue without getting all the way to the subfloors. Since it's a costly project, I expected one of our core issues with the home to be addressed as much as possible.

I had my carpets replaced with a luxury vinyl and it is beautiful. Everyone that comes to the…read morehouse says how lovely it is. A negative I have is the sales person lied to me when I asked if they used subcontractors. I distinctly asked if they used subs and he said "NO". I will say this about our subcontractors (Jay and Jeremy), they are the BEST! The attention to detail, positive attitude, work ethic, and overall friendliness was AMAZING. Levi's 4 floors is lucky to have them and should defiantly pay them well for the work they do for their company. The work in my home was completed in January and I waited to respond to make sure the product held up and I didn't see any short cuts by Jay and Jeremy. Both the product and the subcontractors get an A++++++++. My rating would have been a 5 star had I been correctly advised about the use of subcontractors. Thank you, Jay and Jeremy for doing such a wonderful job.

The installers parked their truck right in front of my garage and drove over my landscaping. When I…read moretold Levi's Floors installers about this rude and unprofessional parking job, they told me there wasn't an issue and that they would move their truck (no apology offered though). I can't believe they think parking in this way is ok -- they may have destroyed my hedge! The plants were dislodged and it's possible now that they'll be dead within days. The installers were rude to the point of being aggressive and denied that they had anything wrong. I can't believe I have to write this, but they did nothing to fix the situation and made no offer to compensate for the damages. A simple "sorry!" and an attempt to understand where I'm coming from would have gone a long way. I have photos of the truck running over my landscaping, and the company's denial of the facts doesn't mean they're right. They've done nothing to rectify the situation. Their hostile towards the public and they run roughshod over people's property. I'm contacting the Better Business Bureau, Angie's List, Home Advisor, and Google to communiciate my concerns with this company.

Our family has used America's Floor Source (AFS) many times over the past ten years (specifically…read morethe Hillard/Trabue location). We recently needed to purchase carpeting for most of our house and checked with AFS. We stopped and talked to Ed Kilrain and the team in Hillard to get started. Ed also visited our home to capture measurements and got us a quote quickly. We compared their pricing to other Central Ohio locations, and Ed was able to give us the best pricing with installation. It took a little longer to get the carpet than expected (supply chain issues), but once it arrived Ed scheduled us an install date within a few days. Most importantly, the team that did the install was one of the hardest working, efficient teams I have witnessed in a long time. They worked non-stop 8am to 4pm and did an amazing job for our full support job. Moved furniture, ripped out old carpet, and installed the new carpet with no issues. Our house looks amazing. I will always check with the AFS team in Hillard before tackling any project! you should too. Good luck.

I used America's Floor Source to install both carpet and LVP in our basement to help finish the…read morespace. Having initially gotten a quotation from Empire, we had a bit of a sense of what to expect in the sales process. Overall, the company did install great carpet and LVP in my home and were quite quick to do so. The installers helped to confirm my LVP was being installed in the direction I wanted and worked quickly, completing the jobs in a few hours. The only reason I didn't provide a 5-star review was for the reasons below: 1) Our sales representative was fine overall, but wasn't the fastest in responding or when I inquired about potentially putting a different pattern of flooring (e.g., planks placed in herringbone), he mentioned he had seen it, but didn't really offer it as an option. 2) The installation team left quite a bit of dust/shoeprints throughout my main floor in getting to the basement. Most other contractors in my home always bring drop cloths to avoid this. 3) We had just had our other contractors complete painting of the walls the previous week and after the installation team we had quite a few marks/scratches on the walls, some spanning multiple feet. 4) When the LVP team showed up and realized they didn't have enough materials, they asked me where they should leave unfinished - I feel like I shouldn't have been involved in the process. I paid for a completely floored basement, I shouldn't be involved in picking which areas are left undone. Still, Tim, their installation manager, did reach out after I reported the issues and was very gracious and willing to either schedule teams to come out or compensate us for our trouble. While I was able to resolve the issues above myself fairly easily, so didn't take him up on his offer, the fact that the company offered it was something I very much appreciated as all contractors will eventually run into issues, but it's how they respond that really makes the difference. Overall, I would likely use America's Floor Source again when we have flooring needs.