Did a terrible job and was extremely costly. Did not tell us that this would lead to more…read moreexorbitant costs, didn't match the aesthetic we wanted, arrived super late, didn't bother to ask us questions to make our experience better beforehand, and looked inconsistent. I reached out with concerns and was ignored by the salesperson, Rick. Pay with credit card, not check.

I used America's Floor Source to install both carpet and LVP in our basement to help finish the…read morespace. Having initially gotten a quotation from Empire, we had a bit of a sense of what to expect in the sales process. Overall, the company did install great carpet and LVP in my home and were quite quick to do so. The installers helped to confirm my LVP was being installed in the direction I wanted and worked quickly, completing the jobs in a few hours. The only reason I didn't provide a 5-star review was for the reasons below: 1) Our sales representative was fine overall, but wasn't the fastest in responding or when I inquired about potentially putting a different pattern of flooring (e.g., planks placed in herringbone), he mentioned he had seen it, but didn't really offer it as an option. 2) The installation team left quite a bit of dust/shoeprints throughout my main floor in getting to the basement. Most other contractors in my home always bring drop cloths to avoid this. 3) We had just had our other contractors complete painting of the walls the previous week and after the installation team we had quite a few marks/scratches on the walls, some spanning multiple feet. 4) When the LVP team showed up and realized they didn't have enough materials, they asked me where they should leave unfinished - I feel like I shouldn't have been involved in the process. I paid for a completely floored basement, I shouldn't be involved in picking which areas are left undone. Still, Tim, their installation manager, did reach out after I reported the issues and was very gracious and willing to either schedule teams to come out or compensate us for our trouble. While I was able to resolve the issues above myself fairly easily, so didn't take him up on his offer, the fact that the company offered it was something I very much appreciated as all contractors will eventually run into issues, but it's how they respond that really makes the difference. Overall, I would likely use America's Floor Source again when we have flooring needs.

We just had new carpet installed in our bedrooms and closets, I would highly recommend going to…read moreEvans if your looking at new flooring. Everything was top notch from them coming out to measure, help picking out what kind of padding and carpet to get, to the installation process. The installers were in and out much quicker than I expected and cleaned up after themselves

I have purchased several rugs for my house here. They custom cut and bind any size rug you need…read more You can choose from remnant pieces they have displayed throughout the warehouse or order something from their samples. I just picked up my newest one and I absolutely love it!

I do not recommend this company. My runner, which cost over $3,500, was installed damaged. Yoder &…read moreCo. came out and trimmed the carpet with scissors, then claimed that the rest of the damage was a natural occurrence due to the material of the carpet. This is clearly not the case and I expect more accountability for their product.

Our neighbor (who has beautiful floors) recommended Budget Carpet and Flooring to us because they…read moredid such a nice job for her. We live in a third floor condo downtown so we were thrilled to find a company that came so highly recommended and that had been able to deal with some of the complexities associated with our building. We made a call and they sent someone out to measure our floors. He was very courteous and thorough and made a map of the dimensions. He was able to do it in a way that gave us many options because we could have opted for different flooring for the halls than for the bedrooms, for example. Once he did the mapping, he told us to check out their showroom so we could choose our flooring. We went out to the showroom located in Clintonville area. When we arrived, we met a friendly lady in the showroom who explained all of our options to us. She pulled our file so that when we selected our floor, she was able to give us an estimate. She was very frank with us and I really appreciated it. She was very honest about ways that we could save money and did not push us into more expensive options. She worked with us to get us the best flooring at the best price. We made our selection and they called us about a week later to set up installation. Two gentlemen then came to our place and worked hard at putting in our new carpet. They were very efficient and moved our furniture for us for a small fee so that we didn't have to worry about it. We were super pleased with the end result. Our carpet is beautiful and plush. We will definitely use them again in the future!

Excellent service and installation of our runner on our hardwood steps. Communication was easy and…read moreeverything from ordering the carpet to the installation was perfect!

Poor customer service. I had to chase my order from beginning to end…read more They had to get a sample from another store and didn't tell me when the sample came in. Carpet was expected to be received in a week and was told it wasn't in the system so he'd call the warehouse and would get back to me the next day, I had to call them. It took from July 9 to July 30 for stair carpeting. The only thing good was the installation.

I had carpet installed in my house and there was an issue with a small part of the installation…read more Rite Rug's Kathryn Irish took my concern, got someone out to size the situation up, and took care of the issue we had. She kept in contact with us throughout until we were happy!

I had a great experience dealing with Russel Carman. I needed to match the hardwood floors with…read moreflooring throughout our home. He researched, found the exact match and completed the order within an hour. I had my flooring within a week and Russell recommended an outstanding installer. I couldn't be more pleased with Rite Rug and Russell. I highly recommended Rite Rug, and ask for Russell.

Jim is truly the best in the business! He treated us like family the minute we walked in. He picked…read moreout samples that matched exactly what we described to him, which made the decision making so easy. He also ensured that we didn't go out of our budget, and that he was getting us the best deal. When it came to the ordering and install, Jim was very responsive and followed up constantly to ensure we knew the process, and had all the information. Then, the installers did an amazing job! We are so happy with our carpet.

Donovan at RiteRug was very helpful with the purchase of our luxary vinyl flooring and carpet. He…read moreshowed us several options that met our needs and was within our budget. He was quite responsive in tracking and communicating the status of our flooring. He did a great job coordinating the install of 2 carpet jobs at different locations. We have purchased from him several times now and each purchase has gone very smoothly. Very good products and great service!

I just had the carpet replaced in my family room by the Carpet Ladies Company. This company is…read moreactually a mobile business which sends a consultant to work with you at your home for the selection of whatever flooring you need. I am very sensitive to odors and cannot tolerate the smell of most new carpeting. The Columbus flooring sales advisor was extremely knowledgeable and patient with all my questions. She brought samples and also met me several times at a local carpeting retailer to show me a new type of carpet which has low VOC's. It was easy to contact the sales advisor by phone, text or email. The owner of the company lives in a different state but is reachable by email and phone. Both ladies tried their best to accommodate me. The price of the carpet and installation was on par with other companies that I investigated. They are all about customer service. I definitely recommend them. Pat

From the owner: Residential & Commercial Flooring, carpeting, hardwood flooring, hardwood refinishing, tile, luxury…read morevinyl tile, vinyl, cork, bamboo, repairs and custom rugs

New Review per 6/24/2021: Its my pleasure to update my review per my new experience with the…read morecompany. It seems the owner and top management care about their customer's complaints and are willing to address issues like these. Today I was able to directly talk with the President of the company in person and he took his time to let me know that the company is already looking to future proof their methods and even ask me for my recommendation of what would I as a customer feel comfortable with for a safer transaction. I have full confidence that this company will keep growing and providing for many more customers for the better. They have remedied my concerns and have been cordial and understanding with my unfortunate experience. I have received my first few orders and will get started working on our new floors. Thank you. Old Review for transparency: The reason Im giving them a bad review is that I was told to write down all my card's info because they can't run it until Monday and this day is a Saturday. It seemed very odd that they would ask that and told me they would call me first on Monday before they run it. I waited all day Monday with no callbacks. I called them back Tuesday and was notified that they have already ran my card a while back and will call me back to let me know about my order (I never got a call back). I check my statement and show it was ran the day I came in on Saturday. Today on, Wednesday I checked my statement again and a FRAUDULENT transaction was made to Walmart.com (probably thinking its a safe bet that many people shop there, Not I, online that is). I called my credit card company to inform them about the fraud and to send me a new card. I called back America's Floor Source to ask about my order and about the fraudulent issue. I was told that I would get a call back from my sales person (I have my doubt about getting a call back.

We purchased LVP flooring 4 years ago. It is disintegrating,…read moreeven in places no one walks, randomly throughout the 2,000 sq ft we purchased and they installed. America's FS tells us it's the manufacturer's problem, the manufacturer states the "wear layer" (clear layer over the top) is the only warranted component. Do not buy from AFS, and do not consider LVP, you'll regret it and have to have it replaced.

We purchased flooring to DIY our upstairs from here about a month ago. The flooring we got was a…read moregreat price and also good quality. The two salesmen working loaded our truck for us and we're very friendly. The salesmen we worked with was knowledgeable and explained the differences in flooring to us before we chose what to buy. I cannot comment on their installation but the products they sell are great and they have low prices.

We had our new condo carpeted and had a great experience. We had a short time frame between closing…read moreand move in day. Mark went above and beyond to make everything work smoothly, even checking in while out of town at a family funeral. We appreciated his service and highly recommend.

They installed carpeting in my hall and in my stairs. The showed up on time for both the measuring…read moreappt and installation appt. Everyone is friendly and professional. They have their own installers so they are people they have worked with for years and years. I appreciated the attention to detail! My carpeting is beautiful!!

J&J Carpets was amazing from the beginning. We needed to carpet 2 smaller bedrooms, one room for a…read morenursery and the other for a toddler in a wheel chair. Julie helped us find a carpet that would work for both. They worked with us to utilize a scrap piece they had in the warehouse to keep the cost down in the nursery, and helped us find a carpet that would work great with the wheelchair in the other room. The entire process was very efficient, from measuring to ordering and installation, could have been done in less than a week if OUR schedule would have allowed it! We could not be happier with the service and price we received from J&J Carpets!