Excellent experience! Great customer service, prices and installation. Mark and the installers are…read morewonderful to work with. They've installed carpet and planks in my house. They were on time, professional, skillful and expedient! I won't choose anyone else in the Columbus OH area for my flooring needs. Thank you!!!

Run far away from this company. I scheduled an appointment…read morefor a flooring quote between 11am-12pm on a specific date and rearranged my entire day to be available. By 1130, no one had shown up, and I hadn't received a phone call or any communication, so I called the company. When I explained that I had an appointment and no one had arrived, Ian didn't ask for my name or address to look up the appointment. Instead, he simply asked if Aaron was the one coming out. I told him I wasn't sure who was scheduled, and his response was, "Well, he might be running behind. He'll be there when he's done." That was the extent of the explanation. No apology, no attempt to confirm my appointment, and no effort to provide an updated arrival time. If you're running late, the least you can do is call your customer. I told him not to bother coming and that I would take my business elsewhere if that's how they operate. His only response was, "Okay." Based on my experience, this company showed a complete lack of professionalism and customer service. If this is how they treat potential customers before they've even earned your business, I'd recommend looking elsewhere.

I used America's Floor Source to install both carpet and LVP in our basement to help finish the…read morespace. Having initially gotten a quotation from Empire, we had a bit of a sense of what to expect in the sales process. Overall, the company did install great carpet and LVP in my home and were quite quick to do so. The installers helped to confirm my LVP was being installed in the direction I wanted and worked quickly, completing the jobs in a few hours. The only reason I didn't provide a 5-star review was for the reasons below: 1) Our sales representative was fine overall, but wasn't the fastest in responding or when I inquired about potentially putting a different pattern of flooring (e.g., planks placed in herringbone), he mentioned he had seen it, but didn't really offer it as an option. 2) The installation team left quite a bit of dust/shoeprints throughout my main floor in getting to the basement. Most other contractors in my home always bring drop cloths to avoid this. 3) We had just had our other contractors complete painting of the walls the previous week and after the installation team we had quite a few marks/scratches on the walls, some spanning multiple feet. 4) When the LVP team showed up and realized they didn't have enough materials, they asked me where they should leave unfinished - I feel like I shouldn't have been involved in the process. I paid for a completely floored basement, I shouldn't be involved in picking which areas are left undone. Still, Tim, their installation manager, did reach out after I reported the issues and was very gracious and willing to either schedule teams to come out or compensate us for our trouble. While I was able to resolve the issues above myself fairly easily, so didn't take him up on his offer, the fact that the company offered it was something I very much appreciated as all contractors will eventually run into issues, but it's how they respond that really makes the difference. Overall, I would likely use America's Floor Source again when we have flooring needs.

Did a terrible job and was extremely costly. Did not tell us that this would lead to more…read moreexorbitant costs, didn't match the aesthetic we wanted, arrived super late, didn't bother to ask us questions to make our experience better beforehand, and looked inconsistent. I reached out with concerns and was ignored by the salesperson, Rick. Pay with credit card, not check.

I do not recommend this company. My runner, which cost over $3,500, was installed damaged. Yoder &…read moreCo. came out and trimmed the carpet with scissors, then claimed that the rest of the damage was a natural occurrence due to the material of the carpet. This is clearly not the case and I expect more accountability for their product.

Our neighbor (who has beautiful floors) recommended Budget Carpet and Flooring to us because they…read moredid such a nice job for her. We live in a third floor condo downtown so we were thrilled to find a company that came so highly recommended and that had been able to deal with some of the complexities associated with our building. We made a call and they sent someone out to measure our floors. He was very courteous and thorough and made a map of the dimensions. He was able to do it in a way that gave us many options because we could have opted for different flooring for the halls than for the bedrooms, for example. Once he did the mapping, he told us to check out their showroom so we could choose our flooring. We went out to the showroom located in Clintonville area. When we arrived, we met a friendly lady in the showroom who explained all of our options to us. She pulled our file so that when we selected our floor, she was able to give us an estimate. She was very frank with us and I really appreciated it. She was very honest about ways that we could save money and did not push us into more expensive options. She worked with us to get us the best flooring at the best price. We made our selection and they called us about a week later to set up installation. Two gentlemen then came to our place and worked hard at putting in our new carpet. They were very efficient and moved our furniture for us for a small fee so that we didn't have to worry about it. We were super pleased with the end result. Our carpet is beautiful and plush. We will definitely use them again in the future!

They installed carpeting in my hall and in my stairs. The showed up on time for both the measuring…read moreappt and installation appt. Everyone is friendly and professional. They have their own installers so they are people they have worked with for years and years. I appreciated the attention to detail! My carpeting is beautiful!!

J&J Carpets was amazing from the beginning. We needed to carpet 2 smaller bedrooms, one room for a…read morenursery and the other for a toddler in a wheel chair. Julie helped us find a carpet that would work for both. They worked with us to utilize a scrap piece they had in the warehouse to keep the cost down in the nursery, and helped us find a carpet that would work great with the wheelchair in the other room. The entire process was very efficient, from measuring to ordering and installation, could have been done in less than a week if OUR schedule would have allowed it! We could not be happier with the service and price we received from J&J Carpets!

I hired soft step carpet to put luxury vinyl plank in my kitchen, and I couldn't be happier. The…read morefloor quality is great! Manager Dustin was wonderful to work with, and the installers went out of their way to make sure I was pleased with the final product. What an improvement from my previous floor... Great value! I highly recommend this company for any of your flooring needs. (this was not a paid endorsement)

I was very happy with Soft Step. They were easy to work with, prices were fair and my condo looks…read moregreat!

We just had new carpet installed in our bedrooms and closets, I would highly recommend going to…read moreEvans if your looking at new flooring. Everything was top notch from them coming out to measure, help picking out what kind of padding and carpet to get, to the installation process. The installers were in and out much quicker than I expected and cleaned up after themselves

I have purchased several rugs for my house here. They custom cut and bind any size rug you need…read more You can choose from remnant pieces they have displayed throughout the warehouse or order something from their samples. I just picked up my newest one and I absolutely love it!

We were immensely impressed with AFS. Garth came to our house with all of the flooring samples,…read moremeasured, quoted and answered all of our questions. Lexy was prompt and excellent with follow up questions and scheduling. The installers did a thorough job and moved all of our heavy furniture. We would definitely recommend AFS!

Our realtor highly recommended America's Floor Source when we expressed interest in updating the…read moreflooring in our condominium that we are preparing to sell. We were given the contact information for John Lowry. We reached out to John via text message, and he got back to us quickly and set up an appointment to meet with us at our condo. John arrived with a large variety of samples, and he made informed recommendations about practical floor options to best update all of the rooms in our condo. During this same visit, John measured all of the rooms and helped us decide on both carpeting and hard flooring in under two hours. Written estimates were provided to us via email before the end of that same day. We were able to schedule installation within a couple of weeks. We probably could have had the installation scheduled even sooner, but we had painting that we had scheduled to complete first. We were no longer living in our condo when the installation occurred. Everyone involved with the installation easily worked with our realtor, who was on-site to grant access to the condo, and with me via telephone. We were very pleased with the final results. I'm sure that the reasonable expense of updating the floors will pay off once our condo goes on the market.

Just finished having our side and front porches coated. Our expectations were high as they had…read moredone a nice job on our garage floor a year ago. We were not disappointed. The owner, Rick, continued to shine with his responsiveness and suggestions (he even had us come out to his home to see his porch as we were concerned about the color we were considering). The actual installation crew, led by Little Tyler, was amazing. They dealt with heat (90+), humidity and rain over several days, but they were not satisfied until it was perfect. It took longer than expected to complete but because of factors they did not control. They worked through the weekend to keep the process moving. For the price, they are so worth it. Highly recommend.

Our garage floor was getting chipping and pitting, so now that we started moving out of the harsh…read morewinter weather we decided it was time to get a new floor coating. We had a great experience with Columbus Garage Floor Coating. They came out to take a look, provide an estimate, and show the colors we could choose from. The day of the work, they showed up in the quoted window and were friendly and efficient with the job. A few days later, the owner called to check in and we mentioned a concern, and he had a manager out in less than 24 hours. The manager confirmed that they would need to do a little extra work, and he had a team out within 24 hours to handle it. Again, they were friendly and efficient and said they would get the issue taken care of. Everything looks great, and we're very happy with how it turned out!