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    RiteRug Flooring & Carpet - Dublin

    3.5 (51 reviews)
    Closed 10:00 am - 6:00 pm

    Services - RiteRug Flooring & Carpet - Dublin

    Carpet installation

    Floor installation

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    Not turned and tucked, not even secured.
    Corey T.

    Everything was great when we first showed up and scheduled everything. Unfortunately, after that is when when everything went downhill, as soon as they had our money. The communication there after was just horrible. We were ghosted by the salesman on installation day. We were told people would be there at eight or nine, they didn't end up showing up until noon. Without calling. I called and asked where are they? I was told that the crew that was showing up was a huge crew and not to worry they would bust it out. Well, they showed up and it was two guys, not a HUGE crew and they busted it out all right, but without care and rushed through the whole job. We bought some of their nicest carpet $5/sqft, and the guys installing it were rushing so fast that they had to come back and fix multiple issues. Even after they came back and "Fixed it" I ended up having to go around and with a punch and had to hammer down staples that were sticking up that would poke your feet if you stood on the carpet. This is the best part, when they returned, the helper walked all across a mud pile out front, because our main waterline broke before the carpet was installed, and he walked on top of it, then into the house and onto the brand new carpet without taking his shoes off .See pictures. I told the salesman I wanted all of the carpet edges up to my new tile I had installed, turned and tucked. He told us that was industry standard that obviously that would be done. They did not. They ran the carpet right up to the edge and just smashed it down with a knife and it ended up coming up in the bathroom and just didn't look good at all. There was also a seam that you could stick your finger down in into our master bedroom. This was carpet that cost us $7k for roughly 1,200 sqft. Would not recommend Rite Rug to anyone. Only giving two stars because of the customer service rep that we worked with that you could tell really knew that this was a horrible installation job and you could tell that she felt bad, she was compassionate and apologized. She said she was going to send this case up to their main branch in Dayton, yet still no one has contacted us from the headquarters. You would think they would call you right away to maybe compensate you even a little bit for you having to fix your carpet and pound down staples so that your three-year-old doesn't poke herself on our brand new $7000 carpet... There were quite a few other issues, but I think this is enough to prove my point that they did not take care of us.

    Damage from recently delivered wood planks from Rite Rug- they are telling me this is normal and they will work around it.
    Michelle S.

    I'm so disappointed in my wood flooring order with the Rite Rug store in Dublin. Out of 15 boxes, four had significant damage and even the molding is scraped up- it looks used! I called to report the bad delivery and quality and they are telling me it's normal and they will work around it in the install. Some boxes were not damaged but when you pull out a plank of wood it has splintered wood or some kind of damage still. They are not standing by their quality and I had to call four times to get any action and it's still not resolved. Don't use them. It's not worth the bad quality or poor service.

    Kitchen floor
    Linda W.

    We purchased our artistic timber three-quarter inch hardwood floors from RiteRug Flooring . They are absolutely beautiful. They are a brick shade they go beautiful with my 1910 built house.. Our salesman was Travis Haessly . He was very helpful and accommodating. Our delivery was made on time and our delivery men were very kind and courteous. We would definitely purchase from Travis and Rite Rug again. Wallace and Linda Ward. London Ohio

    Love this engineered hand scraped hickory!

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    2 months ago

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    1 month ago

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    2 months ago

    Steve Peck was great. Made the selection and purchase easy. Looking forward to install

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    11 months ago

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    9 months ago

    Our salesperson, Steven P, was excellent, and so was the installation crew led by Antonio. Very satisfied.

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    4 months ago

    Peck was very knowledgeable about the products, gave us time to decide what we wanted and was just a pleasure to work with

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    8 months ago

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    10 months ago

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    9 months ago

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    10 months ago

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    11 years ago

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    13 years ago

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    6 years ago

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    11 years ago

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    9 years ago

    Just got my carpet put the installation looks great and thank to Brock for all his help

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    10 years ago

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    11 years ago

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    8 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - RiteRug Flooring & Carpet - Dublin

    Review Highlights - RiteRug Flooring & Carpet - Dublin

    We could not be happier working with Jim at Rite Rug and when our next projects come up I know that we will be back.

    Mentioned in 5 reviews

    Read more highlights

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    America's Floor Source - Columbus West

    America's Floor Source - Columbus West

    (23 reviews)

    Did a terrible job and was extremely costly. Did not tell us that this would lead to more…read moreexorbitant costs, didn't match the aesthetic we wanted, arrived super late, didn't bother to ask us questions to make our experience better beforehand, and looked inconsistent. I reached out with concerns and was ignored by the salesperson, Rick. Pay with credit card, not check.

    I used America's Floor Source to install both carpet and LVP in our basement to help finish the…read morespace. Having initially gotten a quotation from Empire, we had a bit of a sense of what to expect in the sales process. Overall, the company did install great carpet and LVP in my home and were quite quick to do so. The installers helped to confirm my LVP was being installed in the direction I wanted and worked quickly, completing the jobs in a few hours. The only reason I didn't provide a 5-star review was for the reasons below: 1) Our sales representative was fine overall, but wasn't the fastest in responding or when I inquired about potentially putting a different pattern of flooring (e.g., planks placed in herringbone), he mentioned he had seen it, but didn't really offer it as an option. 2) The installation team left quite a bit of dust/shoeprints throughout my main floor in getting to the basement. Most other contractors in my home always bring drop cloths to avoid this. 3) We had just had our other contractors complete painting of the walls the previous week and after the installation team we had quite a few marks/scratches on the walls, some spanning multiple feet. 4) When the LVP team showed up and realized they didn't have enough materials, they asked me where they should leave unfinished - I feel like I shouldn't have been involved in the process. I paid for a completely floored basement, I shouldn't be involved in picking which areas are left undone. Still, Tim, their installation manager, did reach out after I reported the issues and was very gracious and willing to either schedule teams to come out or compensate us for our trouble. While I was able to resolve the issues above myself fairly easily, so didn't take him up on his offer, the fact that the company offered it was something I very much appreciated as all contractors will eventually run into issues, but it's how they respond that really makes the difference. Overall, I would likely use America's Floor Source again when we have flooring needs.

    Floor Coverings International

    Floor Coverings International

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    A++. After acquiring 3 quotes from different companies, we decided to go with Floor Coverings…read moreInternational for our basement project. We were replacing a carpeted floor with luxury vinyl planks to better fit our workout space. From the initial estimate to the final walkthrough, Todd, Lauren, Marcos and team were friendly, thorough, and a joy to work with. Their prices are fair for the market and they stand by their work. The installation was very quick (only a few hours for our project) and the team showed up on time, with confirmation messages leading up to the appointment. We will be using Floor Coverings International for future projects and recommend them to anybody looking for flooring work.

    From the owner: Floor Coverings International provides professional flooring installation and in-home flooring…read moredesign consultations in Northeast Columbus, offering hardwood flooring, luxury vinyl plank, carpet, and laminate for every style and budget. As a local flooring company, we bring our Mobile Showroom with curated flooring samples straight to your door, so you can see colors and textures in your own lighting and décor. From personalized design guidance to expert installation and full flooring services, our team manages the entire process with clear communication and careful craftsmanship. Discover beautiful, durable new flooring designed around your space and schedule your free in-home consultation today.

    RAP Carpet One Floor & Home - Flooring

    RAP Carpet One Floor & Home

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    I was disappointed and frustrated with my recent experience with RAP. They put in carpet a while…read moreago and did a good job on the quality itself of the install and I was originally happy with the project. At the time, I thought the labor cost was high for a project that only took them about 30 minutes, but accepted it. However, we had them come back to finish up a tiny portion of the project, and were charged $150 in labor to put carpet on 2 steps for literally 10-15 minutes of work which seemed quite excessive. I called the sales rep to explain how unreasonable this was, both because it was only 10-15 minutes worth of work and because it was a continuation of a previous job that we already paid over $400 for, and the sales rep lacked any customer service in understanding my frustration in how unfair this cost was and refused to fix the situation and said they had a blanket minimum charge. I tried to explain that this wasn't a typical situation as they were finishing up a previous project, and paying an excessive amount for labor for the second time was unfair. I asked to talk to the owner of the company, thinking common sense would prevail and the labor cost would be greatly reduced and he also refused to do anything about it to defray the cost. Aside from this issue, it took nearly a month to get the work scheduled, and I had to call the sales rep multiple times to have it scheduled and follow up, since the rep never called me to get it scheduled. I was very dissapointed that there was obviously an unfair/unreasonable charge, and the company didn't work with a repeat customer to make it right.

    From the owner: RAP Carpet One Floor & Home is a locally-owned flooring store in Plain City, OH offering a wide…read moreselection of carpet, hardwood, vinyl and tile floors. Our expert team is ready to help find the perfect floor for your home.

    Levi's 4 Floors

    Levi's 4 Floors

    (4 reviews)

    Northland

    Purchased full house carpet and install. November 8, 2021. Since install have had carpet snags…read morethat I have to remove on a regular basis. Had company come review and indicated they felt it was from dog collar. Have removed collar and still having issues. They were supposed to come do stress test but can't get them to answer call. Out of all the times I've called only had 2 of owners tell me they will get resolution. Had excuses of never received voicemail to owner just got back in town. It's been over 2 months and still no resolution

    The installers parked their truck right in front of my garage and drove over my landscaping. When I…read moretold Levi's Floors installers about this rude and unprofessional parking job, they told me there wasn't an issue and that they would move their truck (no apology offered though). I can't believe they think parking in this way is ok -- they may have destroyed my hedge! The plants were dislodged and it's possible now that they'll be dead within days. The installers were rude to the point of being aggressive and denied that they had anything wrong. I can't believe I have to write this, but they did nothing to fix the situation and made no offer to compensate for the damages. A simple "sorry!" and an attempt to understand where I'm coming from would have gone a long way. I have photos of the truck running over my landscaping, and the company's denial of the facts doesn't mean they're right. They've done nothing to rectify the situation. Their hostile towards the public and they run roughshod over people's property. I'm contacting the Better Business Bureau, Angie's List, Home Advisor, and Google to communiciate my concerns with this company.

    Yoder & Co. Floors

    Yoder & Co. Floors

    (15 reviews)

    Clintonville

    I do not recommend this company. My runner, which cost over $3,500, was installed damaged. Yoder &…read moreCo. came out and trimmed the carpet with scissors, then claimed that the rest of the damage was a natural occurrence due to the material of the carpet. This is clearly not the case and I expect more accountability for their product.

    Our neighbor (who has beautiful floors) recommended Budget Carpet and Flooring to us because they…read moredid such a nice job for her. We live in a third floor condo downtown so we were thrilled to find a company that came so highly recommended and that had been able to deal with some of the complexities associated with our building. We made a call and they sent someone out to measure our floors. He was very courteous and thorough and made a map of the dimensions. He was able to do it in a way that gave us many options because we could have opted for different flooring for the halls than for the bedrooms, for example. Once he did the mapping, he told us to check out their showroom so we could choose our flooring. We went out to the showroom located in Clintonville area. When we arrived, we met a friendly lady in the showroom who explained all of our options to us. She pulled our file so that when we selected our floor, she was able to give us an estimate. She was very frank with us and I really appreciated it. She was very honest about ways that we could save money and did not push us into more expensive options. She worked with us to get us the best flooring at the best price. We made our selection and they called us about a week later to set up installation. Two gentlemen then came to our place and worked hard at putting in our new carpet. They were very efficient and moved our furniture for us for a small fee so that we didn't have to worry about it. We were super pleased with the end result. Our carpet is beautiful and plush. We will definitely use them again in the future!

    RiteRug Flooring & Carpet - Dublin - carpeting - Updated May 2026

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