Experience: we had some gift cards so we decided to go try this place. I think I had some years ago, but it was long enough ago that I don't remember what the food is like. Service: It was a Sunday about 11:30... we hit the drive through. Anthony was very patient with us making some ordering mistakes. He was so very kind and polite. Food: Everyone raved about the milkshakes immediately. Also, everyone gave thumbs up for the fries too. They were crispy and thin yet still soft and chewy on the inside. And the hamburgers were very tasty too. Food I would give 5/5 Overall: I'm glad we came by to use our gift cards. I will definitely be back again. Sorry I didn't get photos this time. We are it all up. LOL! read more

What is not to love...fresh and hot French fries cooked in beef tallow and sprinkled with original fry seasoning. Followed by a Perfect chocolate milkshake with whip cream and cherry on top. The restaurant was clean and I ordered on the pad up front. The drive thru line was wrapped around the building but there was ample searing inside. Great times. Highly recommend. read more

Steak ’n Shake - Medium French fry fresh cooked in beef tallow and seasoned - Fast Food Near Me - West Melbourne, Florida

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The best hamburger and the fries are cooked in beef tallow- tastes so good Clean and friendly, helpful staff read more

This place used to be so much better. The staff is mostly nonexistent and when you do interact with them, they are completely rude. Things usually take forever to come out whether you're inside or outside and the fact that a classic style diner has no servers anymore and nothing but self service kiosks and the occasional rude stare from somebody in the back playing on their phone is disgusting. Somehow they still manage to normally put out good food and milkshakes but if it weren't for that, I would never go again. read more

Contactless ordering and pick up your own food yet kicks ask for tip. Not sure what tip is for. We tipped yet burgers had cold unmelted cheese and sloped with ketchup all over. Was terrible and not what we expected as Steak 'n Shake is typically good. Skip this place at all costs read more

We tried this location for the first time since moving back to the area in 13 years. It's mostly exactly how I remember it- with the addition of self service drink and order stations. It could use a deep clean/sanitization and repairs but for it having been here FOREVER, I'm pleasantly surprised. We ordered 4 meals- kids hot dog, kids cheeseburger, western burger, and garlic burger. The hot dog was sliced down the middle which was great for a 3 year old! She requested relish and ketchup and was very happy. They enjoy the apple sauce pouches and milk to drink. The kids cheeseburger is huge and really should be shared between the kids but they wanted two different things so we caved. Burger was a hit! The western burger was delicious with enough sauce. The chili was delicious and we added onions and oyster crackers which added to it. Very similar tasting to what I remember. The garlic burger was delicious and I enjoy their fries. I added extra sauce this time. I'd stick with just the regular. There wasn't added flavor, rather added mess. But there was nothing wrong with it. I get the soda system but the scanning thing is annoying. We did have to ask them for the kids meal milks, and the extra onion we paid for on the chili but it wasn't an issue. Definitely a nostalgic place with yummy burgers. We will come back for a treat. I'd say the one in Vero was friendlier but not because of anything negative. read more

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Never ate there before, drive thru was very slow, only ordered a single burger, COLD! Might as well have had a cold cut crappy Subway sandwich. Not eating there again. Suggest they install heat lamps! read more

I ordered online and got some of the worst service ever. I ordered just a burger and drink and came in 15 minutes later. My order was ready and on the counter. I waited for service. It was busy but there were certain workers just moseying. No host was working either. I tried to grab the attention of anyone and got one teenager who gave me a filthy side eye and walked away when I asked for my food nicely. In fact almost everyone in that place looked 16. It took till a manager came by to help me. (Thank you Niava) My food is cold. I waited 20 minutes for service Steak n shake needs to be reaorked read more

No service, use the machine to order & pay. Very confusing. Not user friendly. No employees greeted us. Another customer helped us order. When food was ready, we had to go retrieve it. The helpful patron once again stepped up to assist us. And they wanted a TIP? No Food was fine. We ended up minus a soda and with an extra shake which we gave to the helpful man. We used to love stopping in since there aren't any near us but we probably won't return. read more

Today i went to Steak 'n Shake and got a bacon double burger with a shake and fries. When i got back to my hotel getting ready to eat my food, i only had a top bun, lettuce, sauce and pickles. I drove back to get my order corrected by this point my shake melted. I gave an employee the box with the receipt on top of it. She looked inside and took the order back to be corrected and i asked for another shake. She asked "what's wrong with the shake" i said it was melted. I got my burger back and she brought me my shake in a glass, i let her know that the shake was to go and she said "oh im sorry" and i said "oh don't worry about it" Then another employee comes out with the female and has the shake and said "was there something wrong with the food" i said "it's been fixed already" she then proceeds to say "oh because she said you were being rude and she's a minor" i then asked "how was i being rude?" She responded "oh i don't know but she's a minor and we don't tolerate that" . This entire experience was extremely unprofessional. read more

Steak ’n Shake - Fast Food Near Me - West Melbourne, Florida

Avoid this place like the plague. I ordered a chocolate milkshake with NO whip cream and NO cherry. They hand me the milkshake with whip cream AND cherry. I let them know I didn't order it this way. The person snatched the drink out of my hand. They scooped the whip cream out in front of me and hand me back this cup of disappointment. If you want a milkshake buy from a small local place who gives more of a crap as this place is equal to banta fodder. Disappointed doesn't even start to describe this cup of sadness. Avoid steak and shake on New Haven. read more

Steak ’n Shake - This is what a new milkshake looks like. Your uncle and ruffus left his ice cream in a car for 3 hours. - Fast Food Near Me - West Melbourne, Florida

Service and organization. We payed for a grilled cheese then when we got the food they completely missed the grilled cheese and we were already 20 minutes away. Sloppy service all around. Absolutely horrific read more

horrible, the service was rude, the burger was cold and torn apart. I couldn't even eat that, some other customers were having the same complaints. read more

The food tasted ok. The complaint I have is the employees (manager included) cussing right in front of our daughter, including F-bombs. We will not be going back to this place and highly recommend nobody else does either. read more

Best fast food burger ever. The inside of the restaurant was clean and efficient. The staff was friendly and helpful. Thank you

We have been patrons of Steak 'n Shake for many, many years! In all that time, I regret to say this particular location is THE worst I've ever experienced while dining at any Steak 'n Shake restaurant. After reading the other reviewers comments, I concur that the problem HAS to be management related. My last two previous visits here were almost identical in the types of problems I'm going to write about here. Once inside, I had over a 5 minute wait to be acknowledged or even greeted, even though several servers saw me. They did nothing, as they walked right past me. I finally caught the attention of what I believe was the manager, in a pink shirt. From behind the register, he asked if I was being helped. I replied no and I've been standing here for quite a long time. He seated me. After being seated, I had another 5 minute wait. No one came to welcome me or to take my drink order. I had to catch the attention of a server that was sweeping. She walked towards the kitchen, with hardly a word to me and I could hear her tell someone I was waiting. At 11:30 pm, the place was not busy, only 7 small tables of people eating. 5 tables had not been bussed, plenty of soiled plates, glasses, napkins, etc. The floor, in general, was very messy, including an A1 bottle on it's side, strewn napkins, a partial hot dog, and scatterings of french fries. My two top table was very wobbly. There was a wad of napkins under one leg in an attempt to stabilize it, to no avail. Good thing I don't get seasick.. There was a big greasy spot on the seat, right where I was to be sitting. I had a server bring me some napkins and I wiped the seat clean. A young woman approached and announced she would be my server and would be taking care of me. Her name was Destiny. Once Destiny took over, things went well, surprisingly, since moments before I was ready to walk out! She took my drink and food orders promptly. She correctly brought out my drink and cup of chili first, as I requested. Then she delivered my burger and fries. The food was fairly typical of what you'd expect from ANY Steak 'n Shake. I had no issues with Destiny or my food. Destiny was the ONLY saving grace about this visit, as I was certainly ready to walk out before she took over. This situation really bothers me, for a whole lot of reasons. First, in January, I had occasion to write a stellar review of another Steak 'n Shake location, the store located in Trinity, Florida. I had a wonderful experience there and I wrote quite highly about it! That review is here on Yelp if you'd like to read it! And mainly because the problems at this Melbourne location appear to be ongoing, in spite of multiple complaints and issues from other patrons' reviews. It appears as nothing is being done to rectify the issues. In closing, I'm writing this unbiased and honest review in the hopes that my hometown's Steak 'n Shake can become The Best one around! And, after completing this review, I will be contacting the corporate headquarters, via the phone number listed on my receipt, to voice my concerns. Let's see if anything changes. I hope it does. read more

Steak ’n Shake - A1, anyone? - Fast Food Near Me - West Melbourne, Florida

I went to the Melbourne, FL Steak & Shake on US192. I ordered a grilled cheese combo with fries and small soda. The ordering screen processed my order and provided a receipt and scanning sheet to dispense the soda. Scanning never worked and a employee finally came out and said no sodas were available -- only HiC, lemonade and iced teas were available. I'm diabetic, so only choice was unsweetened tea. My order came out with fries that were stuck together badly or tangled. The grilled cheese was poorly assembled so a portion of the bread contained no cheese. Receipt available, if needed as proof. I will not be visiting this location again, nor would I recommend this location to anyone. read more

The place so far is fantastic and the burger didn't even came out yet! The shake came out first and it wowed me. My favorite part is how nice the waitress Donna. She was extremely respectful and was ready to get us whatever we needed. She didn't even let us to get up to get our own ketch up. Nuff said. read more

Steak ’n Shake - The shake came out first and it wowed me. My favorite part is how nice the waitress Donna. - Fast Food Near Me - West Melbourne, Florida

Probably the worst hamburger I've ever tasted! Thin and way overcooked!! Never again will I ever go there!

I remember my first steak-burger with my grandfather when I was 7. He told me about when his dad took him to steak n shakes. There was a car show, pretty girls and mint shakes. It was truly a lasting memory. My recent Grubhub order from this location almost erased that memory completely. The story starts 30 mins after I finished consuming the meal...I'm watching a Real Housewives marathon and all of a sudden Stabbing pains Cold sweats Nausea For the next 30 minutes I lay there trying to convince myself everything is fine (idk why!?). Finally I ran to sit on the toilet where I was surprised with pure liquid. For about 10 mins. Despite everything that happened, I experienced little relief. This must've been something I ate yesterday. Not Steak 'n Shake. I went back to bed because I just couldn't sit there anymore. Then about 5 mins later I'm running back to the toilet for a repeat. This time, about 10 mins in, still very little relief what with the stabbing pains still in full swing, an overwhelming feeling of nausea forces me to reactively grab the garbage can and spew my guts into it. There I was, sitting on the throne, garbage can that's filled to the brim in hand, finally feeling slightly better, in complete awe of what had just happened and the sheer amount of what was coming out of me. THIS cannot be Steak 'n Shake's fault. Can it? No. I thought it was finally over. I called the front desk (oh yea, I was in town on business, staying at the Hilton) for help. They sent housekeeping up with a replacement bin. Thankfully so because after falling asleep for about an hour or 2, I was awoken suddenly, when out of pure muscle memory my body lunges onto the floor, hands and knees, over the bin that housekeeping had brought me, and I convulsed the entire contents into it. I was again in awe at the amount that had forced itself out of me. The gift shop was open as I went to buy some water and poweraid (idk why they just didn't have Gatorade) and I slowly replace the lost liquids. By this point it was 4am and figured I could get a solid 2hrs of good sleep. I lay down in the fetal position and pass out. My alarm goes off at 6am and I stand up. SOMEHOW I AM FEELING WORSE. I have no idea how. My colleagues are waiting for me in the lobby as I struggle to shower and brush my teeth for the 55th time and get dressed. I was dizzy, slow and dazed. It was time for round 3. I causally walk over to the throne, because I'm obviously out of trash bins, and kneel down and it goes off without I hitch. Again in complete amazement at HOW MUCH vomit had come out of me. BUT, I FINALLY FELT BETTER. HURRAH!! At this point, I'm STILL sympathizing towards Steak 'n Shake. It wasn't until I had to explain to my colleagues and my client WHY I was late that they told me it was food poisoning. I got a refund from Grubhub but the restaurant never paid penance and I think it's time to. read more

So, my wife and I had decided to come here since we knew the dining room had finally opened and we were seriously craving a steak burger! (We aren't big fans of drive thrus) We had never been inside of this one and to our surprise we found this one didn't have a waitstaff that we were so accustomed to. It had kiosks to order from! Oh well, we placed our orders. I ordered a double cheese and bacon steak burger with everything, fries, and a bowl of chili, which are my favorites btw. The food order finally came and nothing was on an actual plate or bowl but nonetheless we proceeded to dig in! It just didn't taste the same for some reason. I don't know what's happened to this chain but I left a bit disappointed. read more

Steak ’n Shake - a burger and french fries - Fast Food Near Me - West Melbourne, Florida

Great food! Staff was very nice and helpful. My waitress made sure the food was perfect for my breakfast. All around nice place with convenient location, however bathrooms could be a little cleaner. read more

Steak ’n Shake - Kid's eggs amd bacon. Kid's pancakes Full size biscuits and gravy with side of bacon - Fast Food Near Me - West Melbourne, Florida

When eating in the lobby, you must order via kiosk now. We got bunched up at the front door with people behind us waiting for their turn. The kiosk wouldnt take our gift card, nor would it take the credit card. The lobby attendant couldnt get it to work either. Lot's of trouble and total failure of the automation. We had a terrible experience and dont plan to ever go back. There are plenty of other choices where humans will take your order. read more

I return every time. I mean look at my profile picture:) I don't care what any one say's. read more

Here in Melbourne, there are very limited options when it comes to where we can eat after leaving late night movies, strip clubs, and house parties. Omitting the scams known as bottle bars, I would say there are only three places people can eat late at night. One of them is Steak n' Shake and there are two locations I know of. However, the one that gets frequented the most since it is in the heart of Melbourne is located on 192 right across from Melbourne Square Mall. That location has been there forever and though it goes through seasons of phenomenal awesomeness and epic loads of fail, it is generally a more-than-decent place to eat. Starting with the decor, it is what anyone who has stepped into a Steak n' Shake would expect: classic diner. Upon entering, you can see some of wear and tear, surefire signs of aging which calls for an upholstery upgrade or at least change. Thankfully, the place is always clean or as clean as it can be. Also, this location is like any other Steak n' Shake when it comes to its hours: open 24 hours a day. Personally for me, I like to go either breakfast hours (8 a.m. to 10 a.m.) or club closing hours (midnight to 3 a.m.). It usually doesn't get packed during those times. Food is the same as it always is but depending on the time you eat it and who cooks it, it will either be more than okay to WTF. I usually order from the under $4 menu (which is a lie after tax) and to me, the Taco Salad and Chili Mac Supreme are my go-to's. They never fail. However, whenever I become brave and venture past my comfort zone ordering the "burger of the month," I can either be very surprised or very disappointed. The time I went, there was this super cheesy burger in which the cheese just oozed out of it. I get it and it had only sliced cheese. That my friends is false advertising. :( Ultimately, when I take in everything, Steak n' Shake is really not that bad. I consider it an option whenever I am out. It however doesn't stand out compared to other Steak n' Shake restaurants I've been to across Florida (possibly across the nation). Now the Steak n' Shake at Viera, THAT is a Steak n' Shake that Melbourne's store should live up to. Too bad it is out of the way for me. :P read more

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This was my grilled cheese sandwich which went straight in the trash. It tasted nasty beside the fact it wasn't even really cooked more grease than grilled read more

Steak ’n Shake - My grilled cheese sandwich from Palm Bay road 192 - Fast Food Near Me - West Melbourne, Florida

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For an inexpensive meal out with the family this place is great. Service has become mostly automated which can get a bit confusing especially with the new drink dispenser. The atmosphere reminds me of an old retro fifties diner but with modern technology wedged in. read more

This was my 2nd visit to a Steak 'n Shake establishment. So I don't have much sample size to go by but what I've had, has been very good. I believe the 1st time was a sirloin burger w/ everything and those thin shoe string fries I loved growing up. I also remember it being really good and inexpensive. I like that this place is no fills straight to the point with their menu. This visit I had the Frisco Burger on sourdough bread with fries. I asked them to add lettuce and tomato because it seemed so boring and the fact that the bread looked like regular white sliced, I'm glad I did. I didn't love this burger and wouldn't order it again as there are so many tastier options, but it was not bad at all. I felt like living a bit dangerously that day so I ordered the plain vanilla milkshake (I'm a simple guy!). It really did taste like an old-fashioned milkshake and honestly, the best tasting one I've had in years! My waitress was also really good and attentive so I will definintely be back! read more

Steak ’n Shake - Fast Food Near Me - West Melbourne, Florida

I save one star reviews for a place that makes me sick or is so disappointing there is nothing redeemable about the place. Steaknshake has removed everything that I go in for. Except the shakes, those are still good but the portion is about 20% less than I remember. They have used Covid as an excuse to remove all table service and make you order from a kiosk and pick up your food. My cheese fries didn't even have warm cheese sauce, it just comes cold in tubs. The place is clean, the shakes are good and the food isn't horrible but there isn't anything at steaknshake I cant get better through a drive thru at one of burger chains. This place deserves to go out of business. I feel bad for the few employees that are still working. read more

We are in Melbourne after evacuating because of hurricane Ian. This area barely had any wind and rain but everything is closed, which I find unbelievable and definitely lame. I spent all day calling places trying to find something open because we haven't eaten since Tues night, and they assured me they were open. When my husband got there 30 mins later, they were closed. Called back and they gave some stupid excuse about running out of a few items. Why close the entire restaurant?! Laziness is all that is. So now, we're still hungry on top of being stressed about whether we have a home to go back to. Shame on you Steak & Shake! Karma is real. read more

Used to love Steak N Shake back in the day where they had an expansive menu and the glorious BAKED BEANS in the little personal pots. Over the years, the restaurants in general have gone down hill and a lot of my favorite items have disappeared... then today at this location, my family was served burgers that we're not even sure were safe to eat. Did not taste like meat at all. We didn't even finish our food and threw it away. In addition, our order was not fully correct. Super disappointed, but I think I have finally accepted that this isn't the same restaurant I used to love. Needless to say I won't be back and don't recommend. read more

Today was the third time I've been to this location in the past six months or so and three strikes and you're definitely out. I won't be back for a good long while. Today my Frisco melt sandwich is barely toasted, the bread one top to one bottom. The meat tastes extremely salty it's literally just a disgusting ball of grease. You could ring the grease out of the bread even though the bread is barely toasted. The last time I went it was a similar situation but the patties weren't even inside the bread they were like hanging out of the bread and the sauce was everywhere in the wrapper. There's too many food choices around this area, I would pick something else and not this. read more

Madie and Donna were great! They helped us order and make the food! Great staff overall

When I'm out partying late night and I feel hungry (let's be honest, we're all friends here, I just need something to soak up the alcohol), this is my go to place. The food is standard for what you'd find at any Steak 'n Shake and it's just as greasy as any other Steak 'n Shake (but that's good, we're soaking up alcohol, remember). The milkshakes are good, again standard for what you'd find at any Steak 'n Shake. Unfortunately the service has been hit or miss, sometimes more miss. I'll provide details below... Although most of my dining in experience has been decent, in one instance it wasn't so. After about 5 minutes from being seated, I noticed a table with guests who arrived after me got their drinks another table was about to be service (who also got there after me). I informed the waitress that I arrived before the other two groups an no one's been to my table. Her response, "That's not my section". She didn't even offer to find the waitress for my section. On several occasions, my drive-thru order was incorrect. Unfortunately I didn't notice this until I got home. Sure one could say why didn't I check my order being driving off. Some sandwiches look the same when wrapped up and it's difficult to tell late at night in a car. Placing a takeout order at the bar has been the only way to get a to-go order correct every time. Disclaimer: This review does not advocate that you get intoxicated before dining at this Steak 'n Shake (or for any other reason). Also, let your designated driver know ahead of time that you want Steak 'n Shake, not after passing the intersection for the left turn to get there. read more

Waited over 15 minutes for a shake. They made me pull forward and my fries were only half full

Drove through the day before the tropical storm and they seemed very put out that they had to actually work. The place had 3 cars outside, so it's not like they were too busy, just apathetic. The chunks of onion on my sandwich were the size of my pinkie, my bacon was just about raw and the burger patty was in crumbled pieces. Had to go back as they totally forgot the bacon on my daughters sandwich and I showed my sandwich and how the raw the bacon was, but they were wholly unmoved and just gave my daughter two pieces for her sandwich. As I was about to pull away they were talking amongst themselves about how they "saw" him put bacon on and I must've eaten it and just wanted more for free. I get that there are a lot of dishonest people out there that would do that; but don't act like you saw something that didn't happen, 'cause that didn't happen. Worst of all we really just wanted shakes, and their shake machine was down for cleaning. I mean, it's good that they actually clean it I guess, but at lunch time? Isn't steak and shake 24-7? Why not at like 4am? Making mistakes is human, I can forgive that. Apathy is different. Shoulda taken a pic of the raw bacon before I tossed it out the window... holy trichinosis, Batman! read more

Extremely disappointed in the last two visits through the drive through. Kids are rude and unhelpful with the exception of a young man named Dylan. read more

Food is nasty, customer service is terrible fries where cold got told they would take my order in a min and 10 min went by !

I asked for ketchup and ranch at the pick up window. I was told I to get back in the drive thru to order ranch and ketchup. This place is a joke and the food is horrible. Don't waste your time here. read more

Its a steak n shake. It's like the tuck stop of milkshake s! The food is fast, good price, service is usually good. Sometimes parking sucks but they are open late, I think 24 hours. Even with a dirty smelly truck stop bath room, ill never stop eating this food. read more