Great Customer Service and always good food. Thank you Sharon for great customer service.

Bruh my cheese sauce was so empty I thought it was an empty cup when I picked it up. Genuinely less than 1/4 full come on bruh. Fries old asf too read more

Steak n Shake is an East Coast fixture that I have now had the pleasure of trying. Had the garlic aoli two stack burger with lettuce instead of a bun. The meat was flavorful. My butterfinger milkshake was just the right amount of sweet and so creamy! Service was fast. The fountain drink stand was a bit frustrating. It timed out when I took too long on a refill and wouldn't work. Had to catch the attention of staff and they personally came over to scan a different QR code and enable the drink station. Overall a delicious meal! read more

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Went in today with my mom to grab a burger around lunchtime, and who I believe was the manager or a cook was super kind to us as soon as we walked in. He made the point of getting us whatever we needed from the self service bar and cleaned up our plates when we were done eating. Very pleased with the service and this gentleman read more

What a great experience from a fast food place. We came in with 22 people (19 teenagers) and the employees, instead of being annoyed, were extremely helpful and kind. The mobile order (we ate at the restaurant) came out and we were instantly overwhelmed trying to get the kids their proper order. An employee sensed this and came over and, using his knowledge, called out each burger so the kids were taken care of. In an order this size, of course our kids would grab the wrong burger, leaving the last kid with the wrong order. Instead of "oh well" the employee took care of us making sure the kid got his burger fast (we ordered individually for that kid). Then, another employee came over checking on, knowing we may need things we may have forgotten. The food was amazing. The employee talked to us about his company and mission of their food service. A great experience... the manager should be proud of the crew working on Sunday 2pm, June 28th. read more

I seen a roach crawling around while trying to enjoy my burger. Let's just say i didn't finish my burger.

We've been to the Steak 'n Shake on Colonial. This time, the family went here. As usual, quick ordering on the digital pad. Easy to choose what we want and don't want. Wish they wouldn't charge so much for changing the side or adding sauces, but it is what it is. The place was mostly empty. Our food was done quickly. Burgers tasted good. You either love or hate the fries. Would come here again, as it is cleaner than the Colonial one. read more

When I first moved to Orlando this was the first spot I tried. Honestly really love it. Food is great and the service is kind.

To be honest for me this isn't it. Decided to try this for dinner, just because we always pass by it and we always say we should try this place see what they have! We ordered the snickers shake but honestly this was pure sugar for me!! I couldn't even finish it. We ordered the Original Double Steakburger with Cheese Combo and fries. The fries were great not to salty but yeah I'm sorry the burger wasn't it either. Felt like a White Castle burger but White Castle is a little better in my opinion. Maybe if we try something else next time but not sure if I'll be coming back any time soon. read more

Steak ’n Shake - a tray with fries and a drink - American Near Me - Orlando, Florida

Sad place, they used to be good. The Orlando, Fl location at Waterford did not include a bun on the hotdog. If you are out of buns talk to the person face to face. Not professional at all! They also left stuff off of three items. This was a $64.00 order with many mistakes and No communication at all about the bun-less hotdog. I waited 15 minutes for the order and they did not say a thing about the order. Stay away from the Waterford location in Orlando. read more

Steak ’n Shake - sarcastic note on the receipt with a sad face. - American Near Me - Orlando, Florida

Horrible food, horrible staff, and the owner doesn't pay his employees. Stay away from this location unless you like getting your food cooked in a kitchen with roaches. read more

Don't know how to get the order correct and then blames us and try's to make us pay even more money saying we were wrong. Aka (shyla)

My girlfriend and I ordered 2 meals, My girlfriend got a sweet tea and I got a root beer. After sitting down to eat, she said her tea tasted "sour" and didn't want to drink it. I thought it was probably just unsweetened tea and tried it myself but after taking a sip it definitely tasted tangy/sour. I put the drink in the kitchen and grabbed her a different drink and thought nothing of it. Today, I went to take out the trash and emptied our cups to throw them away. Well, after pouring her "sweet tea" out, I noticed this clump that initially looked like hair at the end of her straw. I want to actually vomit right now... Looking at it more closely, it doesn't look like hair even though it has a similar string-like texture. I have no idea what it is but it's nauseating to look at and I cant stop gagging thinking about how my girlfriend and I drank from this straw. It almost looks like mucus whether its spit, snot or something else. Unsweet tea, flat soda, or any other excuse to why the drink tasted weird would've been a MILLION times better than finding this clump. I will NEVER EVER NEVER EVER eat at this location or ANY steak and shake again. I really feel like this has to be addressed on a larger scale than some Yelp review because having something as vile as this be in my girlfriend's drink is honestly a FDA nightmare at best. I would sleep much better at night knowing this location is closed for good... read more

Steak ’n Shake - WTF IS THIS AND WHY WAS IT IN MY DRINK??????????? - American Near Me - Orlando, Florida

Lazy cashier wouldn't take drive thru order due to not operating requiring me to come inside to order a milkshake. Are you kidding me? Yelp requires at least 1 star omg read more

Kiosk ordering only. Love it. Quick and easy. Food came out hot and fresh. Anita called our number and impressed with how fast! Love the old music playing softly and not overbearing where we couldn't carry on a conversation. Super friendly people work here. Everyone smiled we came in contact with. Thank you for a great experience. read more

Service slow and not very friendly. Didn't say thank you or barely acknowledge My presence...

I ordered a cheese fries and I got no cheese fries... I got a cheese cup. That's highway robbery

I was surprisingly impressed with this Steak 'n Shake location. My party of five arrived around 3AM, and the restaurant was relatively full of college students. Nonetheless, we were seated immediately, and our food came out quickly, which is very unlike this restaurant chain. The server also checked on our table, frequently refilled our beverages, and made sure we had a good experience. The food was decent - you get what you pay for. With $3 meals, and a restaurant full of post-drinking students, I actually enjoyed my experience here. read more

Steak ’n Shake - Single Steakburger - American Near Me - Orlando, Florida

I'm giving 1 star due to the cashier being slightly (but only slightly) kind & helpful. The food was absolutely horrible! The worst was my onion rings in the carton that turned into one big blob of mush! Not edible! I wasn't told how much my order was at the order window- and I wasn't told at the pickup window- nor any receipt My friend was told how much & it was ridiculous the cost at Steak & Shake!! read more

I enjoy eating at this Steak 'n Shake location, I can always count on getting in and out with a limited lunch time. I'm also a frequent drive thru customer, and most of the time it takes just a few minutes to get my order. My favorite steakburger is the Royale Steakburger (they put an egg on top!), but I also love their Original Double 'n Cheese Steakburger. I used to like the Garlic Steakburger, but it's too salty. I enjoy their fries, when they are warm, but sometimes you'll get cold fries instead. They need to be more consistent. Their shakes are very good, my favorites: Oreo Mint, Oreo Cookies 'n Cream, and Hershey's Special Dark Chocolate. read more

Steak 'n Shake is an amazing franchise started about 85 years ago in Morrisonville, Illinois - a little bit of history for you there. [This location is a well-know late night hangout for college students (Given distance to UCF, bars, and the fact they are 24 hours), but it's the perfect in-between of a fast-food restaurant and a sit-down restaurant for all. Not only that but affordable for what you get and amazing service. Try it!] This specific Steak 'n Shake is amazing when it comes to customer service. The employees are really smart, very personable, and can handle a lot. If you would rather avoid sitting down and talking to people - as we all do sometimes - the drive-through is always available. The food quality/taste varies on what you get. But if you're not feeling too adventurous, I highly recommend just eating what they are known for... Steaks and Shakes. *I must point out that I have not tried any of their breakfast food* The pricing, for what you get, Steak 'n Shake is very much affordable. I don't just mean general pricing though. They offer a couple of deals along with coupons and the general kindness of the staff. They did have to get rid of the 2 for $3 (moment of silence) they still have the 4 for $4 the Happy hour every weekday from 2pm -5pm the kids eat free weekends the phone application rewards program and many coupons you can find at your local newspaper office read more

Great for late nights, open 24/7. The 7x7 burger is a monster. 7 patties and 7 layers of cheese. Delicious going in but quickly upset my stomach and could feel my arteries clogging... read more

Steak ’n Shake - 7x7 burger with toppings - American Near Me - Orlando, Florida

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I was very pleasantly surprised by our first stop at a Steak 'n Shake. I expected fast food. It was like fast food (better, actually), only it was a sit-down restaurant. This place is decorated like a diner - red with stainless steel. The servers were very friendly. Ours addressed us as "Mister" and "Maam." When we asked for extra napkins, he pleasantly got more. He was a very courteous and attentive server. The food was terrific. We ordered a couple of their steakburgers - the classic and the garlic double cheeseburger. They're thin fresh-made patties seared to crispy/juicy hamburger goodness... very similar to what you'd find at Culver's. Actually, this restaurant most resembled Freddy's Frozen Custard and Steakburgers - from the decor, to the burgers, to the fries and their own seasoning - it was almost identical to Freddy's. Their thin fries were delicious as well. Steak 'n Shake offers their own seasoning (a Lawry's and pepper-like combination) that tastes great on the hamburger and the fries. They do offer Cajun or Parmesan or Vinegar seasoning on the fries for an additional charge. After trying the parmesan, I'd suggest just ordering your fries straight-up. It wasn't worth the upcharge to have some seasoning sprinkled on the fries. The prices here were pretty unbelievable for a sit-down restaurant. They have a variety of meals (hamburgers, hotdogs, etc. with fries) for $3.99. Their shakes are great as well. We split a Heath and it was quite good. Don't expect a thick malt or Blizzard. These are shakes, and hence a bit milkier. You have to have a shake if you're going to Steak 'n Shake, and they have a variety of excellent flavors to choose from (Strawberry, Chocolate fudge, Butterfinger, and many more). After our first trip to Steak 'n Shake I would definitely go back. read more

Steak ’n Shake - The outside of Steak 'n Shake - American Near Me - Orlando, Florida

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Was disappointed with our order. Normally my daughter loves Steak 'n Shake but the fries were nasty, soggy, and cold and the shakes were melted. The only thing tolerable was the sandwiches. We will not be ordering again read more

12 minutes in line for a milkshake would be ok if I got the correct one... ...or when I came back if you didn't make me wait 17 more minutes... ...there were only 4 cars in line! Do better please. I've had an entire meal at stake n shake in the time it took read more

Marcos the manager is a huge prick! Made a point to come out and defend his decision to send out a piece of breading as a corn nugget then gave our server a hard time about making another one! After waiting fifteen minutes for my 5 year old's nugget, we asked the server to forget it and ordered a salad instead. He made a point to come out and bring a single nugget in a cup and when I said forget it, she's done and I've ordered a salad instead, he lectured me about a salad being such a huge price difference that he wasn't going to switch them out (remember my child is waiting for her nugget for 15 min!). Then he told me that the nuggets "vary in size" and pointed out how much bigger the one he brought me was!!! It was the size of a nickel!! I told him I could pay for my own salad, I didn't expect something for nothing. Just a little customer service or a nugget without a side of lecture! Alexis was awesome and even offered to pay for our salad since the nugget took so long!!! Of course, I would never have let her actually do that, but she was the only pleasant part of the experience! Will not be returning to this location! As a former employee if steak and shake (over 20 years ago), I was embarrassed for this company to be represented in this manner. read more

Steak ’n Shake - The corn "nugget" - American Near Me - Orlando, Florida

OK, I love Steak & Shake. Our server Alexis was fantastic. But the manager Marcos was so rude & condescending over replacing one of my kid's mini corn dogs (because one of hers was a tiny, nickel-sized ball of dough, not a thumb-sized mini corn dog like the rest) that I was shocked. Yes, over replacing a mini corn dog. After 15 minutes of "trying to find one", according to our server, she offered to bring a salad, when my child mentioned it. Marcos then proceeded to bring out the corn dog in a cup, explain that the corn dogs are different sizes, and that he can't replace it with a side salad due to the "huge price difference". A salad is $2, BTW. Nice way to lose business over a mini-corn dog, Marcos! read more

Steak ’n Shake - "Corn dog" - American Near Me - Orlando, Florida

The food here is cheap so you can not expect a 5 star high quality meal. This is your luxury McDonalds where you can have table service 24 hours a day for prices cheaper then McDonalds with there $4 dollar meals (no drink included). The service is acceptable for the prices charged and knowing how little they likely make in tips. Witnessed one server who handled an upset guest very well and with professionalism (The diner was all up in arms over bacon not being crispy) it takes great employees to be able to handle this with a smile. All in all this was a fun place to experience but sometimes paying a bit more for a higher quality ingredients is worth it. Being right down the street from UCF though is a huge plus for this location. read more

"We decided to "takhomasak" and loved it!" My wife, daughter, and, my daughter's best friend go to Steak 'n Shake just about every week for two-for-one shakes between 2:00 PM and 4:00 PM. Occasionally, they will bring me home one, which is always nice. The other night my daughter wanted Steak 'n Shake as a treat. She got her usual shake; but, I was in the mood for something more savory. The burger was cooked perfectly, with those "crispy edges" the chain is famous for. The fries were hot, crispy, and tasty as well! read more

Shakes, shakes shakes. .the best reason to come. Frisco melt is my weakness for a sandwich, with their thin fries. There were some major shortcomings with service...not greeted right away. Servers were arguing in back, seemed to be over staffed in the back of the house and short in front of the house. Two managers yet hardly in site. read more

Steak N Shake around Orlando is a hit or miss experience. This one, right down the road from UCF, has always been great. Aside from the fact that it is one of the nicer ones in the area as far as looks and actually being clean, the servers are extremely nice. I have not been there for late nights but I would imagine given the location that people watching would be fun. The breakfasts are wonderful and for the same price as what you would pay at the arches you can have a fresh cooked meal with coffee and service. If you have not stopped in yet, drop by the next time you are in the area. read more

Steak ’n Shake - American Near Me - Orlando, Florida

Love the cheap food and delicious milkshakes! I've been going here since high school and it's perfect drunk/late night food. Obviously the best milkshakes and the food is just cheap which is perfect if you expect it in the right context. read more

Burgers are excellent, their specialty milkshakes are 20/10, but their french fries could do a bit better.

I live closer to another Steak and Shake but this one had good reviews. I was NOT disappointed. Great food. Great Service. I will be going back here. Waiter was very pleasant and never let a drink go below half. Food didn't take long at all and was hot when it came to the table. Great place! 5 stars! read more

I mean, it's a Steak 'n Shake. It's the American staple of late night eating- post bar-hopping, after a late movie night, to treat yourself after a past midnight study session, or if you're a confused college student waking up for dinner at 2am. In my experience, the food is decent and cheap, but the service tends to be below average. Just about every Steak 'n Shake I have ever been to has slow service, regardless of whether they are busy or not. I think it may just be part of the Steak 'n Shake experience. However, I came to this one this past Saturday after a late night Black Panther viewing, and was pleasantly surprised at how efficient the service was. We were seated as soon as we walked in, and our server took our orders immediately. Our food came out probably within 10 minutes, which is the quickest I've ever had my food served at any location. We were there at around 1:30am- around 2am, the rush of post Saturday night drinkers hit and it was busy, so it might not have been as quick service then, but my experience was a nice change of pace for my usual expectations of Steak 'n Shake. Not much to say about the food itself- same as usual, chicken tenders were good and fries were good. Everything was cooked correctly, food was warm, and I was happy. read more

The people who work here are always very nice and efficient. They aren't quite as charming as the East Colonial location but close and like the colleagues over at East Colonial, the food is uniformly tasty. Quite frankly, both locations are evil, mainly because their delicious, artery clogging food is too easy to me to get to and scarf down with delight. read more

Stopped in for a quick bite to eat on our way through town. We're in town on vacation, just me and the kiddos. Always try to get in and out every time we eat, it was nice to sit down for a minute. Nice air conditioned place, clean and neat. Service was fast and fun! The food came out as ordered and in a quick fashion. Our server Patrick was kind and friendly to the kids. Steak 'n Shake for the win! read more

Steak ’n Shake - Mint chocolate chip milkshake for the win - American Near Me - Orlando, Florida

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I lived in Oviedo for the last 24 years. For most of that time Steak and Shake was a clean place, not any longer. Two weeks ago I noticed discarded food on the floor under the grill. The food on the floor was very visible to the patrons. Today there was trash on the floor and a tabled that was not bussed in over an hour. I guess they don't care about cleanliness. read more

Steak ’n Shake - Dirty table - American Near Me - Orlando, Florida

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I love steak n shake but ill be damned if the last few times we had food from them we got really sick. Its to the point we dont plan on eating there ever again if its just going to continue to screw us over like that. The food is good, but its not worth getting sick like that read more

Waited in line for almost an hour for stale, cold fries and a soggy sandwich. Don't bother with this location better 7-8pm.. too busy.