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Steak ’n Shake

2.3 (139 reviews)
InexpensiveFast Food, Burgers, American
Closed 10:00 am - 12:00 AM (Next day)

Order Steak ’n Shake Takeout or Delivery

Steak ’n Shake Photos

Business Info

STEAK ’N SHAKE ATMOSPHERE

What's the vibe?
Casual
Moderate noise
Good for kids
Good for groups

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Recommended Reviews - Steak ’n Shake

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Reviews With Photos

Deja H.

I grew up in Ocala and have not been back to this Steak n Shake in a very long time. It was nice to be back here again, there are not many of these where I am. You order through a kiosk so you rarely interact with people there unless they are handing you your food, the drink station is also self served. This was nice, but we came when a lot of people were coming in and there are only 4 or 5 kiosks, so ordering can take some time if there are people exploring a lot on the tablets and deciding what they want. The service was very quick, I ordered the chicken tenders and fries. The chicken tenders were okay, and the fries were pretty good. My food was not that warm when I got it, so if it was fresh I think it would have tasted a bit better. But otherwise, everything was what I expected. The place seemed pretty clean as well and the retro seating is always nice, its good to see that that hasn't changed.

Plain number 7
Nyla S.

I went through the drive-thru and received great customer service from the woman who took my order. It was quick and the food was hot. There's not much to say about this visit because it was quick. But, as long as you get your food hot and the customer service is on point then everything is A OK with me.

11:53pm...Dine In & Drove Thru Packed
Jamal C.

We were so grateful Steak & Shake was open so late. We were driving from St. Petersburg to Jacksonville. We stopped in Ocala to eat. Just off SW College Rd. Every other restaurant was closed. The lobby was 10 people deep. The drive thru was full as well. We were patient because we were hungry. Hubby ordered the Frisco Melt with Fries and a regular Kit Kat Shake. I ordered the kids chicken fingers with fries and Hi-C. Great thing is that they cook the food to order. It was hot. The FF were really small. Luckily, I don't eat French Fries so Hubby had enough. We sat in the parking lot enjoying our dinner. Thanks for serving us

Wil G.

Service was EXTREMELY slow and the food was mediocre. Seems like a chain in need of direction. Apparently the night we were there the shake machine was only manned by one employee and all the shakes were backed up over 45 min. When the staff was asked about it by multiple patrons dining in, the response was they have to make shakes for the drive through customers too. When paying the bill I took a look at the kitchen area and was shocked at how dirty it was. If I had seen it before sitting I would have walked out Would not go back again or recommend anyone go there.

Dry, bacon cheese burger. It's supposed to be a garlic double burger with bacon, cheese, pickles, and onions.

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11 days ago

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1 month ago

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14 days ago

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20 days ago

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2 years ago

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11 months ago

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2 years ago

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4 years ago

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2 years ago

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1 year ago

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1 year ago

Great burgers, fries, and shake. Get the Nutella milkshake and you'll be hooked. Service was fast and friendly!

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3 years ago

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1 year ago

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5 years ago

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7 years ago

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2 years ago

It sucks plain and simple. It taste nasty. Been in two different locations and both were un sanitary. Just don't go.

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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5 years ago

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4 years ago

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2 years ago

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9 years ago

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3 years ago

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2 years ago

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6 years ago

Only 4 stars because we had to wave a waitress down multiple times for drink refills. Food was your typical Steak n Shake...no complaints.

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3 years ago

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3 years ago

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6 years ago

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6 years ago

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6 years ago

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4 years ago

I can't really speak on the food because when I came out of the women's bathroom I needed to get out of there. Dirty and crap on toilets

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3 years ago

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4 years ago

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7 years ago

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7 years ago

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9 years ago

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4 years ago

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Review Highlights - Steak ’n Shake

Very busy location right off of i75 in Ocala great food, love the burgers.

Mentioned in 3 reviews

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The Great Greek Mediterranean Grill

The Great Greek Mediterranean Grill

(71 reviews)

Ordered chicken sluvaki platter with feta fries, small salad and 1 soft drink. Fed two of us for…read more$20! Ambiance is nothing to speak of. Fast food ish

The wife and I were shopping in the area and were excited to try out The Great Greek Mediterranean…read moreGrill today, a Thursday around 11am. When we walked in the door there were no customers but a couple of employees at the counter putting together orders. We walked up to the counter to browse the menu. We could tell there must have been some large orders come in as the employees seemed very busy working with their backs to us. Apparently so busy that they didn't think to say, "Hi", or "Welcome in!"- literally said nothing to us. I asked my wife loud enough for the workers to hear, "Are we ready to order? and she replied "Yes" for them loud enough to hear. Still, that wasn't enough to get the workers to stop what they were doing to help us with our orders, so we walked over to the self-serve kiosk to get our orders in. We considered dining in but weren't sure how long it would take, so we ordered as Take out to be on the safe side. I clicked the button for a printed receipt but couldn't figure out where it printed after I did that. We decided to go sit down. At this point we had been there about 10 minutes with zero acknowledgement from the employees working. I've worked in the service industry before (and continue to do so in a corporate environment), so I understand what a rush is like but I also understand that you're to make customers/clients feel welcome and heard- neither of which we felt at The (Not) Great Greek Mediterranean Grill. As we waited, other customers were coming in. Seemed like some regulars and others didn't seem to have as much trouble getting the employees to communicate with them. Another 10 mins or so go by and I started to notice about 4 different people receiving their orders who had come in after us, so I went to the counter to ask the status on ours. The female employee seemed irritated that my question pulled her away from what she was doing but she looked up our orders anyway. Said ours would be up in a few mins, so I said thanks and I let her know that I clicked "Print receipt" on the kiosk but wasn't sure where I was supposed to get it. She pointed to where it was supposed to come out but it wasn't there and shrugged. I said ok, and sat back down with my wife to wait for our food. At this point, I was irritated with the service and didn't want to dine in anymore. We got our food and left. I received a text to share my experience, and I shared what I'm writing here with the restaurant mgr or owner. I received a text back that they were sorry that my wife and I didn't feel welcomed or acknowledged during our visit. The mgr or owner mentioned it was disappointing that the kiosk and service didn't meet our expectations. They did say they appreciated the feedback, so they could improve and would love the chance to provide better care that we deserve in the future. Maybe I'm being too critical/out of line but if that was my business, I would offer a free lunch or something of value to try and make it right. I let them know that too. We go to restaurants for good food, good service, and good people. When someone has a bad experience, I'd be doing whatever I could to earn that business back. This is not a place we are planning on going back to.

Steak ’n Shake - hotdogs - Updated May 2026

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