Ordered in the app for pick up, arrived at the store and there is a counter in the front entrance with the wording "pick up- on line order", not being there before thought the food would be placed in that area, so I sat to wait for the food, as I was waiting noticed people who were ordering were being called when their food order was ready, so I thought when my food was tasty they would call my name. About 20- 25 minutes pass and so I went up to the counter to ask if my order was ready and yet asked for my name went back to check and it had been ready but no one called my name. I asked why no one called my name and they didn't have an answer, i guess you're supposed to check in when you arrive to check on your order, but there are no signage in the store or on line notifying you that you need to do that. Fortunately the manager offered to remake my orders of tater tots and onion rings because they were cold. The budget were warm but still okay by the time we got home. The did was tasty and would have been better if it were fresh, but for next time check in when you arrived to see if the food is ready. The restaurant was clean and the staff were friendly. The manager made it better by offering to remake the tater tots and onion rings. I world good back again and next time ask if my food is ready when I arrive. read more

We visited after almost 8 years of living in Ocala since they began using tallow versus seed oils so let me start by saying the place was ridiculously warm inside. I don't know if it was just that day or if that is every day I probably would not eat in the restaurant again besides that the burgers were delicious the fries were exactly crispy and hot and fresh. We need more seed oil, free location, locations, and this hit the spot. read more

Steak ’n Shake - Fast Food Near Me - Ocala, Florida

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The shakes are like water, the service is terrible they don't give you what you ask for but they charge you for it. You ask for large but they give you small portions. Is a mess. Worst fast food restaurant ever read more

Me, my boyfriend and my best friend were going through the drive thru and we had the rudest interaction ever. I don't know if the drive thru worker was in a bad mood or having a bad day but she genuinely threw our recipe and money back at us, got mad and rude when we asked her to repeat because she kept mumbling the price and just genuinely rolling her eyes Everytime she was near us. It was packed too. Waited awhile just for disgusting food and even worse service. We tried calling several times to get ahold of the manager, no response. We called 3 times at different times of the day, no answers. We're not coming back. read more

It was an interesting experience. For the most part it was good experience. The restaurant was clean andy meal was good. I went for the specific reason to try their fries which I thought were really tasty!!! The employees all seemed to be doing their best to get the orders completed but the way the manager was talking to them especially in front of customers was very uncomfortable. Definitely would try again despite the manager. read more

I hadn't been to a Steak 'n Shake in years and stopped by this location on a roadtrip. It was definitely a throwback! What has changed is now you order at a kiosk yourself which I like because I'm super indecisive so this lets me spend some time at my own pace to go over the menu without holding up the line. When my order was ready the gentlemen called my name and let me know the fries would take an extra min or two and brought my food out to the table for us which was really nice. I got a a simple burger and it tasted great. The fries were straight out of the fryer so they were nice, hot and crispy. The fries tasted like super fresh real potatoes as well. Not sure if they are or not but I was a happy girl. Don't even get me started on the sweet tea, so delicious! If I was passing my I would definitely stop here again for a quick, delicious,inexpensive meal. read more

This location absolutely does not deserve 2.3 stars on Yelp. The staff were so friendly. One man welcomed everyone coming through and checked on everyone. If someone took a minute at the kiosk he made sure they knew he was available to help. He was happy to be here and assist patrons. If someone seemed confused on the QR code for the drinks he was readily available as well. There was also a nice woman calling out numbers and she was very diligent to look in orders to ensure they were correct. She even told one patron to wait a moment to get them more sauce. She was really paying attention. Working in retail is hard and draining. The workers here though seemed so happy to be here and help people out. Especially being by the interstate they probably get a ton of tired people not wanting to learn to use the kiosk or QR codes. Those things do suck, but the employees are really doing the best they can and go above and beyond to help everyone. Absolutely fantastic experience! I highly recommend this location! read more

I grew up in Ocala and have not been back to this Steak n Shake in a very long time. It was nice to be back here again, there are not many of these where I am. You order through a kiosk so you rarely interact with people there unless they are handing you your food, the drink station is also self served. This was nice, but we came when a lot of people were coming in and there are only 4 or 5 kiosks, so ordering can take some time if there are people exploring a lot on the tablets and deciding what they want. The service was very quick, I ordered the chicken tenders and fries. The chicken tenders were okay, and the fries were pretty good. My food was not that warm when I got it, so if it was fresh I think it would have tasted a bit better. But otherwise, everything was what I expected. The place seemed pretty clean as well and the retro seating is always nice, its good to see that that hasn't changed. read more

Steak ’n Shake - Fast Food Near Me - Ocala, Florida

I went through the drive-thru and received great customer service from the woman who took my order. It was quick and the food was hot. There's not much to say about this visit because it was quick. But, as long as you get your food hot and the customer service is on point then everything is A OK with me. read more

Steak ’n Shake - Plain number 7 - Fast Food Near Me - Ocala, Florida

Service was quick but food was meh. It didn't really have any flavor. A little salt on the burger and fries would did some justice. I ordered a double steak burger and fries. I believe it was 4.99 as they have several 4.99 options without a drink. This will do for a quick road trip. Just be sure to request condiments, salt-pepper-may-mustard- before leaving. read more

Food hot cooked well service was great brought food to table staff friendly helped with tech for ordering all with smile store is clean will be back to the location read more

Great burgers, fries, and shake. Get the Nutella milkshake and you'll be hooked. Service was fast and friendly!

You walk in go to the counter and order on a kiosk machine. Then you get your drink and go sit down. About 10 minutes later they called our number 142. We go get out food and sit down. Not a single soul talked to us. The food was good. They didn't have the seasoning salt they use to have. The kiosk machine asked if we wanted to leave an 18% or 20% or 25% tip. Why????????? Again there was no human contact even after our order was called the person went back in the kitchen. It was 1:30pm there was only two other people there read more

Was eager to try their fries since they touted going back to using beef tallow. Sadly I lucked out and it was a busy evening so my delivery was late, the fries cold and limp, the cheeseburger was cold and over salted. Both items were inedible. Doubt I will buy anything from Steak and Shake again. I don't eat fast food but a couple times a years so no loss to Steak and Shake or me. Not thrilled about the wasted money on inedible food but live and learn - Right? read more

We were so grateful Steak & Shake was open so late. We were driving from St. Petersburg to Jacksonville. We stopped in Ocala to eat. Just off SW College Rd. Every other restaurant was closed. The lobby was 10 people deep. The drive thru was full as well. We were patient because we were hungry. Hubby ordered the Frisco Melt with Fries and a regular Kit Kat Shake. I ordered the kids chicken fingers with fries and Hi-C. Great thing is that they cook the food to order. It was hot. The FF were really small. Luckily, I don't eat French Fries so Hubby had enough. We sat in the parking lot enjoying our dinner. Thanks for serving us read more

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Service was EXTREMELY slow and the food was mediocre. Seems like a chain in need of direction. Apparently the night we were there the shake machine was only manned by one employee and all the shakes were backed up over 45 min. When the staff was asked about it by multiple patrons dining in, the response was they have to make shakes for the drive through customers too. When paying the bill I took a look at the kitchen area and was shocked at how dirty it was. If I had seen it before sitting I would have walked out Would not go back again or recommend anyone go there. read more

Steak ’n Shake - Fast Food Near Me - Ocala, Florida

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It sucks plain and simple. It taste nasty. Been in two different locations and both were un sanitary. Just don't go.

Well, here we go. Customer service zero. You have to go to a computer and make your own order. Then after you pay for it you go get your paid for drink and no soda comes out because no one says that you have to scan something. Then and only then you are able to able to get the machine to release soda. BUT be quick because you only have a very short time to get a full cup. Be slow and you get a half a cup. Hey, the food is great. The hospitality is abysmal. WE WON'T BE BACK EVER. WELCOME TO THE 21st Century. read more

RUDE! Terrible customer service. If the kiosk asks you to put your name into the system, then WHY do they not even bother to call my name? No less than 30 TIMES, I have put my name into the kiosk to be tied to my order, and every single time they refused to call it out. They just say my order number and nothing more. And instead of calling my name, they just bring it to my table. I put the name in there for a reason! What if I was in the bathroom or something? How am I supposed to know my order is ready?! But here's the real kicker, they call everyone else's name, so is this discrimination or something? Are they specifically singling me out when it comes to calling out the name I put into their Kiosk for my order? At this point, I just started putting NA for Not Applicable. What's the point? They won't call the name anyways! At one point I called them out on it wondering why they won't call my name out loud. They called my name on that visit, but past that, it was right back to not calling my name. Also for SOME REASON, you can only get a LARGE Drink when you go through the Drive Thru. Not when you pay for the meal through Kiosk inside the Store. If I'm going to be paying for a Meal, I would like to have the biggest size cup provided for me, so when I am done, I can take my large drink with me on the go. The first time I went to this Steak N Shake, the food was to die for. It was SO good and wasn't over priced like the Freddy's down the street. But over time the food quality of what I've been getting has been rapidly decrease. I order the same thing every time. Double Cheeseburger, only Ketchup, Large fry, and a Drink. My burger looks old and crusty like it's been sitting out for about an hour. The fries look dried out and are so ridiculously salty. On a few occasions said food was Ice Cold. Like it was just pulled from the freezer. I even found spit in my burger once! On 9/17/2022 at around 5:37 PM, I went through the Drive Thru at this establishment. Let me show you how the conversation went. At the time I was on the phone with my friend after leaving Ocala Comic Con for the day. He is my witness in what I'm about to tell you about. "Person Running Drive Thru: Are you talking on the phone or making an order cause I can hear everything. Me: Ummmmmm (starts to order) Person Running Drive Thru: What are you doing? Me: Umm I'm trying to order Person Running Drive Thru: Well give me a minute!" I was so insulted by being treated with such rudeness, that I left the line and drove off to the McDonalds right next to it instead. They don't show this level of disrespect to their customers. It's no wonder while there is like maybe 4 people in the Drive Thru at this Steak 'n Shake, said McDonalds have people wrapping around the building waiting to go through the Drive Thru. I have worked in customer service for over 14 years. The customers are the reason the workers have a paycheck at all. You NEVER talk to the Customer like that. Never in my life have I've been talked to in such a way by a customer services associate. Such behavior is not only completely unacceptable, but it's also completely unprofessional. Rudeness of this level only will be bring shame to the business. And the next time I go there, I intend to show this review to the manager. Whoever was running that Drive Thru seriously needs an attitude adjustment, preferably in the form of Termination. It's people like that that give Customer Service a bad name. Do NOT go to this Steak n Shake! If I could give this place 0 out of 5 stars I would, but sadly the worst I can give is 1 out of 5 stars. I've given this restaurant so many chances to improve, but they just have shown no signs of improvement. The way I was talked to today was the final straw. read more

Burger missing garlic sauce, pickles, and onions. Burger patties were small. I asked for a refund. The manager refused. They would remake it, but there are no refunds. I didn't want them to remake it, I had already decided to go somewhere else. I asked for a corporate contact and number. She refused to give me any information. I finally got a refund. Bad food and bad service. read more

Steak ’n Shake - Dry, bacon cheese burger. It's supposed to be a garlic double burger with bacon, cheese, pickles, and onions. - Fast Food Near Me - Ocala, Florida

I've been there 3 times. 1st time everything was fine. Second time the kiosk wanted to charge me for 2 meals when I only wanted 1. After several minutes trying to change the order, while employees stood behind the counter doing nothing, and no one offering any assistance I left. 3rd attempt I couldn't get the kiosk to work at all. The fact that it was 4 o'clock on Friday afternoon and they had maybe 2 customers in there should have been a hint. Walked out for the last time. Moving right down the road from them soon. But their lack of customer service cost them a potential regular customer forever. You have to laugh at them trying to hustle tips for doing nothing! read more

They've figured out a way to run the place with no employees. The sign said the dining room was open so we went in. No wait staff at all any more. No one even cleaning tables. You have to order at a touch screen up front. The poor guy that has to cook it has to tell you when it's ready. He was doing the best he could. They figured out how to make money by making the 2 people working there do the work of a full crew. It's a shame, this was a great place. We were suspicious when we pulled in and the parking lot was empty. The order was wrong and the fries were cold. They may as well bulldoze this place it's all over. I can't imagine anyone going back after one visit. This was always one of our favorite places what a shame. read more

We needed a quick stop so did the drive thru. Nothing quick about it. After waiting twenty minutes we got cold fries dumped in the bottom of the bag. Reheated burgers. Not a great experience. read more

This please is as clean as you can get! The service was spectacular and the food was delicious! I am not one to eat fast food. This place being so clean makes it an option when I want a burger! We will be back! read more

Typical Steak N Shake, both the good and the bad. I've come here a few times on various stays in Ocala. As I said in my Tip: It's a Typical Steak N Shake in food and service. Meaning, the Frisco Melt is tasty & great; while the service is very uneven and hit or miss. For example, I asked for extra malt and the receipt doesn't reflect it. There is no malt taste, and they were out of Frisco bread. Now I don't take this all very seriously, because it's a comfort food place. Comfort food places are on a different Yelp scale. Either you like what you are eating and it hits the spot, or it doesn't. Think a sackful of White Castle hamburgers at 1 am and UR with three or four of your friends. Either it works, or doesn't. Ahhhh, their Five Way Chili. Yum I accept all the short comings I've read, and I've added a few of my own as noted above with the service and lack of malt in a Malt. LOL. You can also read my friend Sue M's take. So Three Stars A-Okay, with a few hiccups along the way. You decide, I'll be back late one night. read more

It's convenient next to the hotel and Sam's Club But They need to do better with the service and food ........... .......... .......... .......... read more

This is the worst franchise Steak n Shake we have ever been to. The workers stood around, made lots of mistakes (witnessed 4 orders that were returned with errors while we waited for our order). Which was ALSO wrong. I wouldn't give them even 1 star. We love Steak and Shake normally. But we will never return to this location. read more

Only 4 stars because we had to wave a waitress down multiple times for drink refills. Food was your typical Steak n Shake...no complaints.

If you're hungry for a wrong order, forgetful staff, and dirty dining experience, look no further than steak n shake ocala. Our burgers were wrong, they put the wrong sides with the wrong items, and forgot all of our sauces when they called us up to receive our food. I would not recommend this location and would look elsewhere for a quick bite.. or a bathroom. as the bathrooms are dirty! dirtier than you would expect a bathroom to be, it was gross. no toilet paper, had a strange smell to it. read more

We have been to steak 'n shake before but not at this location, and when we went the last time, they had servers. The one off 44 and I-75 near Wildwood was horrible except the food. This location in Ocala near I-75 was real good. The place was clean and the food was great. We loved the shakes. They're very thick and flavorful. The kiosks were cool, worked very well and very easy to use. No issues at all. The only negative we had was when we walked in, no one even said hello. I know they've become a self serve type of restaurant, but it would've been nice for someone to at least greet us... welcome! How are you today? ... something! The manager caught my eye and gave me a blank unfriendly stare. Couldn't say hello. It wasn't busy at all. I think she could've even come out to the dining room and go up to the two tables in there including us and just say how is everything? Very cold. Otherwise it was real good. We love their burgers. We will come back. read more

2/21/20, 8:45PM.Been here a solid 15 minutes and no food. 8:50PM Every time I think about leaving, I figure I'm better off waiting. 8:55PM what am I doing with my life? 8:57PM upset people everywhere, nobody has the right order. I'm given a bag. Yay! I am leaving with it and eating it, no matter what's in the bag! read more

Had lunch on a Saturday around the holidays. Great location, easy to park and friendly staff. Burgers were cooked to order, came out hot and fresh. A little light on the serving of fries (but it is probably the correct serving size). Only issue was smile shakes took awhile but they were well worth the wait! Delicious! My family got the very strawberry shake, a classic chocolate shake, and Oreo cookie shake and an Oreo mint shake. We all left satisfied, and the price was on point. I would come back. read more

We really like SteaknShake. The meat tastes like meat and the fries are tasty. We don't get milkshakes very often cause we have to watch our figures but they are REALLY good and could be addictive. For those on a budget, SteaknShake is the place for you. They have quite a menu for whatever burgers you like and usually specials that will fit most budgets. Bon appetite!! read more

I can't really speak on the food because when I came out of the women's bathroom I needed to get out of there. Dirty and crap on toilets

Mmm so good!! I have seen these restaurants several times and did t know what I was missing. I order the double garlic burger combo with several add on to the burger like bacon, lettuce, tomato and pickle. You have to try it. A delicious garlic flavor on the outside of the bun as well as inside. A cup of fresh sweet tea goes well with this. And the French fries are so delicious. The food is prepared once you order and nothing is sitting getting cold. It is served hot and ready to be eaten. Restaurant here in Ocala, Fl is always very clean and cooks are fast at getting the order to me. I highly recommend Steak 'n Shake!! Five star rating. Oh and don't forget to order a milkshake. Delicious flavors to choose from. Mm... so good!! read more

Sadly service is slow. Waiting 30 minutes for a burger and fries is too long considering there was one family in front of me. Womens bathroom is dirty and smells disgusting. Walls around the booths need washing, dried food and liquids on the booth walls. read more

The four of us have been here several times. When we first started coming a couple of years ago, it was great. But lately it's been going downhill fast. Take today for instance. Two ordered salads, two ordered burgers. The salads came, no utensils, no napkins. Had to ask. She brought out two forks , no napkins. Had to ask again for napkins. When the hamburgers finally came out, they were supposed to come with coleslaw and a cookie. Had to ask again, she finally came back with the coleslaw, still no cookie. As she is walking past our table, I asked again, where's the cookie ? Oh, I forgot. Finally it came. This is the third time in a row that we have had bad service. I think it's going to be our last.... read more

This is one of my favorite places to eat for fast food because they have so many menu options. The customers service was great, I only ordered a milkshake because after first using the restrooms to wash my hands I was overcome with disgust on hoe dirty it was. Obviously the restroom is well used but I always feel if an establishment is allowing something to be dirty that the public can see, how dirty is something we can't see? Nonetheless service was fast, menu items were abundant and the milkshake I ordered was creamy and thick enough that I still needed a straw 20'minutes later. Not like the runny drink through a straw watery shakes found at other fast food joints. Also it tasted like ice cream not like the fake milk drinks other places have. Also the prices were crazy cheap!!! $2.99 for a shake and other items like a 4 for 4 deal made it economical for a family to eat. Overall nothing that blew my socks off but I'd order a shake again. read more

Why do we come to steak n shake? For steak burger and shake, silly! Both of which were up to great quality on this trip, as usual. Quick and friendly service, food arrived promptly and as ordered. Love the fries - they are thin and crispy like the potato sticks in a can from the grocery. Wifi was down while we were there. Lost a star. Bathrooms clean and well-stocked. Cleaned so recently the faint scent of Clorox lingered. Excellent visit. Definitely recommend. read more

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It was sooooo bad and the prices were outrageous but I was starving. The bathroom was disgusting it looked like it hasn't been cleaned in years read more