This is a nice place to hang out on weekends though although it gets pretty busy. When they get busy, prepare to wait long for your food. The shakes will eventually come halfway through your dinner. But no problem because it comes in a take out container. Once you're done eating, prepare to wait again as you line up to pay your bill. Again, this only happens when they're busy. Drive through won't help you either. It's probably the slowest one in town. Now, if you come here during their slower time, you can be in and out in half an hour. I would still come back here every now and then. I like the restaurant's ambiance. It reminds me of the old Friendly's restaurant. I hope they could find a way to make operations more efficient during peak times. read more

Steak ’n Shake - Fun stuff to do while waiting for food. - Burgers Near Me - Naples, Florida

Nothing makes you question yourself more than sitting endlessly in drive through for a burger you didn't even want but ordered for a quick lunch on your way home from errands. Fast forward 25 minutes later and I am still in drive through. Service here is HORRIBLE both in the restaurant and in drive through. I have always liked Steak 'n Shake when traveling for work, but this location needs to improve or shut down. My burger - after 33 minutes of waiting - was OK. Not worth waiting for. read more

Went first night and it was great. That was Thursday, April 25th. Food wasn't super hot but it was pretty good. So I told my family we would start going there instead of Wendy's and McDonald's. The next day, Friday, I offered to pick up food and planned to meet up with my family half an hour later. I got in line and it took 6 minutes to get to the ordering speaker. I was then asked to wait - 4 minutes. I patiently waited and then we ordered. Another 6 minutes and we were up. He took my money. Then we sat there. 11 minutes and I watched them make and take several orders away from the window but no one came. People behind me honked and yelled. I put up my hands. So I telephoned after another minute and explained the situation. Then a man came and I explained people were honking. He handed me two slightly melted shakes with shake along the side of the glass. Then a bag of food and I left. I ordered three single burgers, a grilled cheese, and two shakes. They were so COLD I TOOK PICTURES. The cheese had dried and wrinkled. Sickening. So I called the number on the reciept for customer care and they did absolutely nothing. Some of my family had to leave before I even got there! Terrible!! NEVER AGAIN! Not for drive-through anyway! Go somewhere like Burger Fi or Five Guys where they take care of you WELL. Or go to Wendy's; where you get service in 5 minutes! I've never waited 25 minutes in a drive through in my life, but we were polite and to give us ruined food - what a ripoff! And rude! I never did hear back from management! read more

There are so many locations all over the US, I didn't even know about Steak n Shake until Marc Summers (host of the Food Network show: Unwrapped) recommended it on The Best Thing I ever Ate episode: Between Bread. It was when we first landed in Florida and Suzy picked us both up from the Airport. It was almost 9:00 and we had to find somewhere to eat so we chose Steak n Shake. So many Good Burgers (Pun intended) to choose from plus choosing from almost 2 Dozen milkshakes. For my Milkshake, I got a Small Peanut Butter and Banana (Pretty Good). For my Entrée I got the Royale Steakburger (Quality Meat Topped with an Egg, Bacon and Jalepeno's). Grandma and Suzy just got Regular Steakburgers. This is a good place to get some high quality burgers, Next time I come I'm getting myself a bunch of milkshakes. fantastic service, great food, reasonably priced, friendly waiters/waitresses, you can definitely bet I'm coming back !!! read more

Are usually don't write reviews for a fast food restaurant but I went in and sat down at steak and shake service bar it was busy but there was Jason behind the Chef on duty let me Telya very impressed with him kind he was very neat and his area very quick at what he does and he was nonstop we give the service credit but I don't think we give enough accolades to the people behind the scenes they're deserving of a complement also so thank you Jason you do a great job read more

The place is filthy, the bathroom is abhorrent and there is no service. They changed the menu and took my favorite item off (Vegetable Soup), quit having waitress service, no smiles, no thank yous. Now they are just an overpriced McDonalds with poorer service. What a shame. read more

We pulled into the drive thru with no one in front and we still had a long wait after we ordered. So I thought the food would at least be nice and hot and fresh. Nope, the hamburger bun was cold and the meat was lukewarm at best. The fries were not hot and fresh either. Very disappointing as I was looking forward to the meal. read more

*waiting at speaker to order after being told to hold on* *waits for 7 minutes* "Welcome to steak and shake, sorry we are too busy tonight, please come back another time" *me calls steak and shake* "Hello this is steak and shake - "yea hi I'm in the drive thru waiting to ord *click*" "Wow." *onto mcdonalds* read more

Absolutely Loved the food. Very busy and popular place at night on weekends . Place looked very clean and food was prompt. Giving the young night manager her props while I was eating there I saw her running the place with class. My family Loves steak and shake almost too much at times... read more

In mid-afternoon on a weekday, this place was packed. They need more help. Only 2 servers for all these people (see photos). They worked so very hard. Tables waiting to be cleaned, people waiting to pay their bill, people waiting to be seated. The workers were running to try and keep up. The manager needs to be there....and not off...to work like the employees. I cannot image working there for more than 5 minutes. I wanted a hot fudge sundae but I did not even have the nerve to ask the waitress to do more. Unbelievable. Shocking. read more

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I love their burgers well for me I am used to my burgers being big, but steak n' shake burgers are a bit medium for me and that's why I always get two to feel satisfied other than that they taste super good!. read more

Quick service at 1am, cool drive thru attendant. Got a butterfinger milkshake, asked for extra butterfinger. Chef delivered read more

Steak ’n Shake - Burgers Near Me - Naples, Florida

The shakes keep getting smaller! Used to get metal cup with extra shake in it, then they went to only a glass full, now you get a styrofoam cup with the top 2" just whip cream! Also, the floor was absolutely filthy! Not accustomed to this at Steak 'n Shake! Corporate should pay a visit! read more

Could take it or leave it. Dirty restaurant, floors and tables. Slow service. Pricey for the service and food quality. Should have unlimited fries like other places. Fries are good, thin and crispy. Lots of shake choices. The shakes kinda taste like they are made with imitation ice cream. Too sweet too. Lots of good flavors and mix ins though. There are better places out there for the money. read more

Been at least 5 years since I've been to this franchise since we don't have any in Jersey. Really good burger with fresh toppings & love the shoestring fries. Service was excellent. Have to say enjoyed this better than McDonald's or Burger King & the $4 deal was fantastic read more

My boyfriend and I just went through this drive through. Now not only did they get our order wrong but we are both suffering from explosive diarrhea! I'm pretty sure we got some sort of bad or expired something. We're feeling absolutely awful. read more

i was impressed with a young lady there Ashley. very kind, Nice smile to see in the drive through, Naples fl read more

HORRIBLE....... I dined in on the first day. Line was too long. Food was cold. So I went to the drive thru the second time. (Waited for 30mins) {wanted to leave but I already paid.} Workers show that they hate their job. Especially in a city like Naples, they need to step their game up. read more

I didnt experience the slow service everyone talks about but the food sucked and they got my order wrong. I told them lettuce tomato pickle and not one of those things were on my burger. The food was very greasy, even more greasy than other fast food. The only reason I tried it after reading the reviews was because many said the food was good just bad service and wanted a good burger and shake. Bummed about the food here. The shake was decent read more

Waited forever at the drive-thru, it was 9:30pm. Absolutely no communication from them. Tried to pull forward... but people in line. Tried to call inside and was hung up on- TWICE!! read more

Steak 'N Shake is our late night fix when visiting Naples like White-Castle is whenever we are heading home from North Jersey on the weekends. Now it is late night fast food but when you can notice a decline in the quality that is pretty bad. In the three years I have been visiting Naples the food at this establishment have been on a rapid decline. The burgers are terrible and are nothing like what they used to be. They taste bad, and they are poorly put together. The fries are blah, and even the shakes are eh. You can barely hear the people at the drive through and when you get to the window it as if the grease caked up on the window hits you as they open. I almost lost my drink when it was handed to me because the cup was filthy with grease and grime. I hate going on vacation and eating food I can get at home but I am better off eating a Quarter Pounder with cheese. I give it two stars because it was good at one point. read more

Terribly slow service. Food wrong every time I go. Not sure how Steak N'Shake keeps this location open or not fix the issues.

When being seated the waitress acted clueless, tossed menus in the center of the table. When I ordered Mac and cheese, it came out dry as if it had been sitting out. When asked to have it removed from my receipt I was told no.. read more

They used to be good at this location, I'm not sure what happened but this burgers suck and there is no customer service. Steak 'N Shake is our late night fix when visiting Naples like White-Castle is whenever we are heading home from North Jersey on the weekends. Now it is late night fast food but when you can notice a decline in the quality that is pretty bad. In the three years I have been visiting Naples the food at this establishment have been on a rapid decline. The burgers are terrible and are nothing like what they used to be. They taste bad, and they are poorly put together. The fries are blah, and even the shakes are eh. read more

Arrived at the drive through at 2:50 and didnt get my food and out of line till 3:30 there was maybe 5 cars in line. It should not have taken that long. read more

45 minutes in the drive thru tonight! Once your in, there is no way out...just sit an ms wait. Bad mistake giving it a try again, not the first time with this type of wait time. STAY AWAY! read more

I had the turkey club with fries and a pumpkin spice milkshake. The shake was as great as advertised, that being Zagat's #1 milkshake. The only bad thing was I drank the whole thing before I got home to eat my food :(. The turkey club was loaded up with bacon, no skimping on this sandwich. The fries are nice and thin, like shoestrings (my favorite). Overall I am please with my visit here. read more

Food is what you would expect from Steak N Shake. There's a time & place for Steak N Shake... This location consistently disappoints - wait time for food (inside and drive thru) is always waaaaay too long. Doesn't matter what day of the week, time of day, or time of year... Prepare to wait longer than it's worth. read more

Great food, great price. Service? Hmm.. I took my 3 year old son for his first time. 5 minutes after we were served, the server asked us if we wanted our drinks to go. I must point out, I was halfway through eating, and I eat fast. It was obvious she was rushing us. We were there off peak and the place was half capacity. When I ordered my son a shake, she again asked if it would be "to go." In sit down establishments, customers will let you know if they want their food "to go." I will say that the Chicago dog was so good that I will go back. I just wish I could have relaxed during what should have been a fun father/son outing. read more

This is my third and final visit. (If not for my kids, the first would have been my last). Do not take lightly the other reviews concerning the service at this location. We were ignored for eight minutes while we waited for a table. While we waited just to be greeted, we observed the following: a man waiting to pay his Bill for the entire time we waited. He gave the cashier an earful complaining about his miserable wait. Eyeballing the open tables who hoped we would one day be ours, w counted six dirty tables. Good was standard waitress while nice, was in way over head waiting tables. In fact in our experience, s&s suffers from a plague of wait staff better suited for working being a fast food counter and not in front of it. Oh, and when we asked for the manager, he never showed up. The corporate owners of this location must intervene here. Go to five guys down the block. (Albeit no chilli) read more

Wtf Steak 'n Shake. Made a late night run for some burgers and I'd have been better off going to Taco Bell. Neither of our burgers had anything on them other than cheese and that is not how we ordered them! No lettuce no tomato no pickle. Nothing. Just small sad looking burger patties loaded with salt apparently. Horrible. At least my friend liked his milkshake. I used to love Steak 'n Shake when I lived in Orlando but this one is just gross. So sad read more

The drive-thru is a nightmare. The microphone system is in the worst possible condition that it could possibly be. The employees are unfriendly and when we picked up our food, the employees were yelling at each other. Management, if you are reading this, please fix your store and your employees!!! The food, as always, is good as expected. Despite this, the employees are simply off putting. They think that customers can't hear them behind the service doors, when in reality, the customer hears everything. In addition, we had to wait in the drive-thru line for at least 5 minutes for our food, with at least three other cars behind us. read more

Steak ’n Shake - View in line - Burgers Near Me - Naples, Florida

The most important thing first: the breakfast is cheap and it tastes pretty good. At the very least, its better than ihop down the road (not sure if this is a compliment). It's greasy..... Everything! The food, the table, the menus, the salt shaker. Everything feels greasy and could use a good cleaning. Even my five year old asked "why do they never mop here?" - 'nuff said! read more

I like the crunchiness on the sides of the burger patties. It makes it really taste good. The shakes are delicious and humongous. Excellent service and clean restaurant. We're definitely coming back here again. Highly recommend this place. read more

Thanks to the manager Sherman Ferguson, we enjoyed eating here, he kept us satisfied the entire time.

Dine-in is nice, a real step up from a fast-food joint. Actual plates, thin-cut fries (yay for a high crispy-outside-to-bland-inside ratio), and tasty burgers, which are cooked after your order, never pre-prepared. If you get a shake... go for the regular size. The small is really, really, *really* small. Like, half the size of the regular. Not worth the savings of like 30 cents. Now, there's a downside here, too. Due to Steak-n-Shake not really being a fast-food place, the drive-through is sometimes really, really slow. I've waited in line as long as 20 minutes from joining the queue to driving off with my food. Additionally, drive-through orders get their drinks in a foam cup -- good at insulating the drink, but not environmentally friendly. So if that sort of thing matters, skip the drink. The best deal here is happy hour -- 2-4 (both AM and PM), shakes are 1/2 price. They also serve unlimited pancakes in the morning (6 AM to I think 11 PM) for $4. read more

Okayyyyy where to begin... Idk what happened or what was going through our waitress's mind when we were ordering. She got our order wrong twice twice!! IDK how you bring someone out the same item after we told you it was not ours. Then the manager came over and apologizes, but guess what the manager also brought us the wrong plate of food. The best was the look on her face of disbelief after royally messing up again. She stormed off cursing or whatever she was mumbling. I didn't really care I just wanted my burger. Then the burger comes missing condiments and is burnt. So to sum up avoid this place. read more

When looking for a fish sandwich to take home for my sick wife, I looked online, and found out that Steak and Shake offers a fish sandwich. They also offer a fish plate. When I got here, I was informed that they no longer carry that. The table tents say they have a fish sandwich, and the website says they have a fish sandwich. Though the website dips say "limited time", table tennis can be pulled immediately, websites can be updated immediately, in real time. this steak n shake continuously disappoints. read more

Steak ’n Shake - Corporate insists on lying. The fish items are no longer available, yet the table tents and website both advertise it is. - Burgers Near Me - Naples, Florida

I wouldn't even give them 1 star but I had to in order to say what I want, I usually go inside to eat but due to all of this corona stuff i don't go inside many places, I went through the drive Thru just now and the lady asked me what drinks I wanted for both meals I had ordered, I pulled up to the window and gave her money and she than handed me a bag of food and only 1 drink so I asked where the other drink is and she gave me a rude attitude saying there was no drink included with one of my meals, than why ask what I want to drink, or if anything just add it to my meal so I can pay for it, but it's fine it just shows how stupid people really are being so ignorant, y'all just lost all my business coming there, Chick-fil-A is better anyway read more

Never come here late, let alone come here at all. Service sucked because our waitress wanted to talk with everyone of her coworkers and their mother's instead of focusing on on her customers and the milkshake that I ordered was so watered down that the toppings were literally swimming on the top. And to top all that off, the tables were left dirty, we never got our FIRST refill, and the funny thing is that the MANAGER sat us at our table with no menus. I'm in Naples for a vacation and expected a little bit more than what we we're given at this Steak 'n Shake. I don't recommend this location at all. read more