My sister and I visited this cute little restaurant a few months back. I loved the decor but it was freezing cold in the restaurant. However our food was DELICIOUS! I ordered the ribeye with mash potatoes and Mac n cheese. My sister orders the Thai & bbq wings as an appetizer and the Philly cheesesteak sandwich with fries as her meal. We were so quiet once our food came out because everything was soooooo good! I felt the prices were reasonable for the amount of good we received as well. I informed my boyfriend that I would absolutely go back and try out the burgers, which the waiter highly recommended. read more

Got in when they just opened. No one here, quick & friendly service! Watched her cook my breakfast burger and hash browns, awesome food, awesome experience! read more

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Great service, but easily one of the worst breakfasts I've had. The scramble was soaked in grease and overpowered by onions. The hash brown pancake that came with the meal was only lightly browned on one side, the other side was uncooked and looked like they didn't even try. Their lunch menu may be better, but beware. read more

The worst fast food restaurant that I have EVER been to. We ask for three simple orders in the drive thru and ended up getting a whole lot of mistakes. Didn't grill the onions, burgers were cold, fries weren't seasoned after we asked, no utensils for the coleslaw, and they didn't even put the chicken fingers in the bag!!! We had to go back which not to mention the in-convince of how to actually get into the parking lot, horrible thought out drive thru. Had to get them to fix it, it took them 10 min to fix it and then when we got it back they didn't even fix the problems and everything was still cold. Manager, Tracy Puch, was not helpful and was really unprofessional. All in all, we spent almost 40 minutes trying to go fast food. Made me rethink ever going back to Steak 'n Shake. - one really pissed off customer! Please I beg all of you do not go here. Save your selves from the agony! read more

This pertains to the Government St. location in Mobile, Alabama. The fries and chili were not hot when received them. The service was the worst I have ever experienced. Was not asked about my experience when I checked out - had to ask them if they wanted to know. Was told management had discussed with the waiter the complaints and were working with him. I say fire him! Last time I will set foot in that establishment! read more

The place was packed packed when we got here and empty when we left. The burgers were OK, but the shakes are a different story! They were both really watery (like a large glass of mostly melted ice cream). When we asked about the watery shakes we were told that we needed to order them and ask for them to be THICK. I've been to many Steak 'n Shakes. I cannot recommend this one! read more

Steak ’n Shake - Out to lunch!! - Burgers Near Me - Mobile, Alabama

This was our first visit to a Steak 'n Shake and everything about it was amazing! We're visiting from California and every staff member that we interacted with was so friendly and helpful! Our food was great and came out so fast! All of the ladies were so sweet to my daughter and we will definitely be back! If I could give them more stars I would. read more

Waited 25 minutes for a grilled cheese to go. Then it was cold when I got it. Took a couple of bites and it was full of grease. First time to a steak and shake. Last going to a steak and shake. read more

OMG second time in two weeks coming here and they are two for two on getting my order wrong the receipt says the correct order but it's handed to me wrong please reconsider read more

So. It's about 2:30pm on a Sunday and we enter the restaurant. It's not even half full of customers, so it's not busy. There appears to be about 5 servers running around. We are seated quickly and the waitress comes to us quickly. We place our order (milkshakes and fries). She leaves and returns about 5 minutes with our fries and said our shakes would be out shortly. We have no napkins, no silverware, and run out of sauce, and still no shakes. After about 15 minutes we finally caught another waitress and she went to check on it. Finally our shakes arrive with no straws, silverware or napkins. We asked for these items and she returns only to drop the single fork she brought. And instead of giving us the napkins as she goes to get another fork. We wait yet again. She returns with the fork and leaves. We don't see her again until she brings the check. As we sat there we noticed that most of the employees were just walking around with their cell phones or talking to one another. We noticed that one employee went the restroom no less than 5 times while we sat there. Every time her phone was in her face. 10/10 will not return. read more

Not great. Customer service needs help, and the food is mediocre at best. I'm not the biggest fan of fast food in the first place, so maybe I'm biased. One would think it should at least be hot. I went here once for dinner, then a milkshake the next day, and between drive thru and sit down, neither person was nice. I drove thru for the milkshake, and by the time I tasted it, it was clearly expired. read more

my milkshake i took one scoop with my spoon and found a hair in my shake after it took 20 minutes to get the shake and they also never brought my mothers shake. read more

Steak ’n Shake - hair i found in my Oreo Mint Milkshake - Burgers Near Me - Mobile, Alabama

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If you want a tasty, but cheap burger and fries...this is your place! I have tried lots of their burgers and haven't been disappointed yet. Their fries are thinly cut and crispy which is just how I like them. The milkshakes are so rich and I really enjoyed the vanilla! They typically always have coupons too so you can get a very filling and satisfying meal for 2 people for less than $15! Also the waitresses are always polite and friendly. read more

Amazing service Pancakes are amazing! Shakes are wonderful with many choices. The place is clean the restrooms are clean!

Horrible service, wish I could leave 1 star. The lady helping me was pretty rude. Then to top it off, I asked for a cookie n cream shake with bananas in it. They didn't even blend the bananas, there were whole bananas in it and when they brought it out to me it was very watery read more

The food was great, but the entry way smelled terrible and the restrooms were disgusting!!!

Great shakes. Depending on the time of the day drive thru can take a little while but inside is usually quick to get seated

I personally don't like their burgers or fries but their shakes are out of this world! Totally worth splurging on the calories for a turtle shake or any of their specialty shakes! read more

Love this place. Very family friendly and easy on the wallet. Family loves the shakes. Burgers are great and I love the buns. I usually get the fries seasoned. I usually get Vanilla Coke Zero. They have all kinds of flavors of burgers. My favorite is the BBQ western bacon burger. read more

I am generally not a fan of chain restaurants, but this steak and shake is clean friendly and food was prepared quickly and hot. Stopped in right before the lunch crowd on a monday and almost forgot I was at a fast food joint by the level of service we received. read more

I'm not sure where the guy that said his patty was thin ate. Mine was plenty thick was fresh and not from frozen. The shake was as promised "a real shake made fresh & not from a Wendy's or McDonalds type of machine. You sit & a waitress comes to your table takes the order and anything else you need. Our waitress was excellent! We were traveling home from Disney & saw a billboard on the interstate. Was worth the short detour. read more

No complaints on the food (nacho cheese double steak burger and the grilled cheese steakburger) or shakes (mint/Oreo and white chocolate) we got.. The waitress (Chrissy) we had was less than satisfactory however. Luckily the management working was in good spirits and more than willing to make sure my boyfriend and I were taken care of since our waitress wasn't too enthusiastic about her job. Didn't catch the managers name who helped us but we were very glad to have someone looking out for us. read more

I like steak and shake. Nothing real special just good cheap eats. All burgers, however very thin taste very good. Service is always pretty good. I'd recommend read more

Went there for lunch, bad idea on the burger I picked. The shake was actually good

The staff was friendly, but we were at the restaurant for an hour and finally left with no shakes. We only ordered milk shakes, and they never came with no explanation. Our waitress did not speak to us after she took our order and brought water. 7 milk shakes/ was at the store an hour/ disappointed family. read more

I love this place friendly and good prices I go at least once a week or more and best shakes around

Good food, nasty store. Restrooms were gross, lobby was as well. Trash everywhere just not appealing t

Horrible , pulled up to the window and waited at least 15 minutes for cold burgers,watered down milkshakes, and coke and sprite that were basically water as well. Would not recommend at all read more

Bathroom dirty. Floors dirty. Burgers and fries warm, not hot. Wouldn't stop here again. Needs a thorough cleaning.

I will eat here more often, got my birthday burger and fries through drive thru, the staff was incredible, so nice and attentive even wished me a happy birthday and of all my birthday burgers this was the best one! When we are in town we will be back, Thank you for such a pleasant visit! read more

Disrespectful staff and management. First the drive threw attendant got my order from 3 times. Then got a Attitude when I politely corrected her. Burgers when covered in seasoning. Almost like I was chewing sand. Throw in the bag falling apart. Will never be back. read more

I just cannot with them any longer. I used to LOVE this place, and it hurts my heart. I keep trying to go back after a long break each time, and I just have to stop. I have had sub par food several times! Hair in my husband's food. Rarely do they get an order wrong I will say that, but don't be in any kind of hurry. It takes me about 3-5 min to get there from my job depending on the red light. Today I used OVER 30 mins of my lunch to get food from them. Now they had 3 cars in the drive through, and not a full diner. There was NO reason to take this long, and then my food was not even good. The fries were SO salty they gave my tongue a salt burn or something. I love salt, seriously eat it all by it self, but could not finish my fries. My patties were so much smaller than the bun, and were very hard. I threw away about the last 3 bites of the already small burger away because it was not worth even eating. This has left me feeling hungry after my lunch (and yes it has been over the recommended 20 min wait time after I eat). This place is not worth it any longer. If their food made it worth the wait I would wait. I get fresh cooked, in front my eyes. food made from Five Guys in less time than it takes to get these thin patty burgers and shoe string fries from here. I will gladly pay the price difference for better food and service elsewhere. Oh and I contacted the 877 number this time versus the local manager. They did not even make my report, and send me the report number as they stated they would. read more

This is probably the best steak and shake on the gulf coast. They treat you like family and are very courteous. I should make the extra 30 minute trip instead of the one in Biloxi. read more

Just left this restaurant and my family and I were not pleased. Our server Alexis was doing her best but there's only so much one person can handle. Nearly all of her coworkers weren't working. My food came out hot 5 minutes before my family's came out cold. The mac and cheese even had a film over the top. We mixed it up and it wasn't much better. My mother was the only one to send her food back but even the recook came back out cold. She also never got her soup. When we went to pay, our server went to get the manager to take off the soup but he sent her back out with his card. I had to ask her to go back and get him so I could see if he knew about his restaurant's work ethic. While I waited, I noticed the prep cook talking while the food he was supposed to be preparing was just sitting there and the floor in the kitchen was filthy. I explained to the manager all of this and he didn't look like he cared about what I was saying at all. He nodded his head and gave me the excuse "We just finished a big pop." Which I understand, I'm a manager of one of the highest income restaurants in mobile. It's not an excuse for employees to stop doing their jobs. If the manager had acted like someone who cared about his establishment I would have been easily placated and left it at simply a bad day. But a manager that doesn't care is the absolute worst thing for a business. Until that changes, I don't recommend going. But Alexis? You were great. Thank you. read more