We got seated after a 20 minutes wait. Table dirty, it's 12:47pm on Sunday. I will continue once we've received our meal. Most issues can be traced back to ownership and the management team. There's no way I would serve cold eggs ( especially when my order for soft scrambled eggs). Training training did I say training. read more

Cracker Barrel Old Country Store - Abundance of Blueberries in the pancakes. - American Near Me - Mobile, Alabama

Stopped by today for a late pancake breakfast and I'm glad I did. It was late morning so I was seated immediately. The dining area was clean and bright. Keilani was my server. She was very patient and kind and got all of my order details. I forgot an add on to my order and she took care of it immediately. My food was hot and really good. Whoever cooked it did a great job! My coffee was kept refilled. Everything was great! read more

Wife got the veggie plate and it was good I got the hamburger steak and it was not. It was basically a hard fried hamburger; very dry and hard around the edges. One of the worst I have had The cashier asked how was everything and I told her but I doubt she passed it on to the kitchen Also very cold inside. Bring a jacket We did enjoy the gift shop read more

Cracker Barrel is my place for ordering breakfast catering for work and my go to when traveling. The food is always delicious and the service and ambiance is always satisfying. I love the pancakes, enough for 2 servings. Love stopping at Cracker Barrel when traveling. Can't go there without shopping. Will definitely post pics the next stop. read more

I ordered the breakfast sampler with French toast and sausage, with the hash brown casserole. The meal came with grits instead of hashbrowns. The waitress brings the hash browns and takes the grits back. Then I noticed there was no sausage. My sister asked her to bring the sausage. She brings the sausage and get this, says the kitchen told her to take a piece of bacon back. WHAT??? Also I had ordered a beer, and she carded me. I'm 69. This is the most appalling customer service I've ever had at a restaurant, now everybody we know will know about this, and you have lost a customer. read more

I don't normally go to Cracker Barrel. The only times I've really visited there were church trips or family trips. It is not a place I consider when ordering takeout. I was gifted a gift card for Christmas so I decided to test the waters. I knew I wanted breakfast food even though I was using it for dinner. When I looked at the menu the one thing that caught my eye was the Strawberry Stuffed Cheesecake Pancakes. The menu picture was beautiful. I also got scrambled eggs and bacon. It was a takeout order and it didn't take long for the order to get ready. I arrived at the restaurant and it was raining a little. Luckily I did curbside pickup. It had stopped raining once the person came out with my order. When I got home I was very ready to eat. I can't remember what I tried first. That really doesn't matter. One thing I do remember was the minute I took my first bite of the pancakes. It was divine. That is not an overstatement. The cheesecake filling combined with the strawberries and pancakes was so delicious. They were some of the best pancakes I have had in my entire life. The bacon and eggs were good too but the main character was definitely the pancakes. I really enjoyed the meal. read more

Cracker Barrel Old Country Store - Eggs and bacon - American Near Me - Mobile, Alabama

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I ordered a to go order and made it all the way home to find out my order was missing half of my items. I called to get a refund on part of my order and they put me on hold for 15 mins. Service just isn't what it use to be anymore. read more

The food is just frozen junk it taste like bitter stirifoam pick any where else (I suggest Chick-fil-A will al ways have 5stars) but Cracker Barrel 1 star read more

The only good thing about the store is the retail area. I always receive good service in the retail area and find the cutest items. Unfortunately, the restaurant area has gone downhill. The food is always cold and you can never get a manager to the table. I refuse to eat at this location ever again Side note* the retail manager is very kind and always helpful. With that said, I would like to see a restaurant manager when I am dinning in the restaurant area. read more

I had a family meal and everything was great. I was surprised it was still hot when I got home

Came in on New Year's Day and the wait was not that bad! Our sever Alyssa was AMAZING!!! Absolutely loved the service. Restaurant was clean for a holiday and food came out great. Will be back!!! read more

Waited an hour over the time they said the food would be ready. I ordered a salad & a baked potato & the rest of the food was fried & stale. Should not have taken that long. The cherry on top was that moldy tomato on my salad. read more

Cracker Barrel Old Country Store - Moldy tomato - American Near Me - Mobile, Alabama

I ordered meals for 4 people. When brought to my vehicle, it wasn't my order. It was a single meal that wasn't mine. This was the 3rd time in 2 weeks they lost my order,so now they lost my business. Had to wait an hour for their mistake. No apology or anything. Yet again. 14 yrs of being a customer at this location gone. I'll be going elsewhere. read more

the steaks and shrimp is really good and the biscuits are the best and really nice waitresses

The last several times we've eaten at Cracker Barrel, we've had Jocelyn for our server. Always greeted with a smile, and service is right on cue. If you go to CB in Saraland, ask for Jocelyn, you'll be glad you did! read more

Great location for breakfast. I love eating here with my kids and grandkids. I enjoy the holiday shopping. Expect to wait for a table on the weekend. Good service and consistent food quality. read more

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I'm a breakfast food junkie, and with limited options in West Mobile I've turned to my ol' faithfuls, Cracker Barrel being one of them! I've always have great service (although I am partial to servers with 3+ stars on their aprons) and the food is "Cracker Barrel consistent" in quality. I strictly adhere to the breakfast menu, no matter the time of day. The Uncle Hershel's breakfast, granola yogurt parfait (with an extra cup of granola), and the warm biscuits (served with strawberry jam only) are my absolute faves, always! I'm thankful for the Cracker Barrels of the USA, serving great breakfast giant checkers, and rocking chair action since-- actually, I have no idea. But, cheers anyway! read more

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LOVED the grilled chicken entree!! Our server was amazing and our service itself was quick!!

Cracker Barrel is my favorite restaurant and I can usually always count on it being great. Was busy and had to wait about 20 mins for a table but was probably because of staffing because were plenty of tables open. Waitress was nice and attentive. Decent value for the food. Menu selection is great and shopping while I wait is always a plus! read more

Cracker Barrel Old Country Store - My old faithful standby order. Country Vegetable plate with green beans, macaroni, and 2 dumplings. - American Near Me - Mobile, Alabama

This place was just okay. Not the best Cracker Barrel chain but not the worst. This night I was feeling like trying out their fried chicken dinner special that they have during Thanksgiving. I wasn't super happy about the meal mainly because the fried chicken was mainly just batter... and a salty batter at that. The mashed potatoes honestly had a watery texture. The fries weren't hot and I was surprised at how warm the meal was considering the wait... just wasn't happy with my meal. Overall okay but nothing to talk about. read more

Cracker Barrel Old Country Store - Fries and mashed potatoes - American Near Me - Mobile, Alabama

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Had breakfast here this morning. I had the Old Timer's Breakfast with scrambled eggs with cheese, sausage, and grits. It also came with biscuits and gravy. It was super busy, but Brieland was great! She took great care of me! Usually, with a "single", folks will put me in the back and pretty much forget about me. That didn't happen, which is a huge thing because they were so busy! Anyways, the food was great and the Mimosas were really good, too! Not a bad way to start my day! read more

Cracker Barrel Old Country Store - Bacon and eggs hashbrowns! Yummy! - American Near Me - Mobile, Alabama

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Service would have been better from a toddler, had two rounds of drinks and biscuits before our food showed up and the place was a ghost town and the wait was uncalled for read more

Southern cooking, at it's best. I don't usually frequent chains, but the Cracker Barrel got me feeling some kind of way about meatloaf, turnips, and dumplings. I eat out a lot but nothing beats comfort food and Cracker Barrel satisfied my craving for some good ol' southern cooking. They have nightly specials, favorites and serve breakfast all day. I decided to get the meatloaf. The dinner platter comes with three sides. Yep, three sides for around $10+. I chose greens, carrots, and fried okra. I couldn't decide on the third side so I chose okra for my guest. All the meals come with cornbread and/or biscuits. The meatloaf was delicious. It was a generous portion and it hit the spot. The greens, carrots, and okra paired very well with my entree and let me say both were yummy. The greens were good. I'm kinda picky with turnips and they passed the test. The carrots are a bit sweet, probably why they're called sweet whole baby carrots, and tender. My guest enjoyed the dumplings and the fresh cornbread and biscuits. Oh don't forget to ask your waiter/waitress for apple butter for the biscuits too. He said he the chicken and dumplings were the star. The dumplings had a generous portion of chicken tenders. He also chose greens and carrots. But added Mac and cheese and said he could eat another bowl. It was cheesy and creamy. I was pleasantly surprised at the Cracker Barrel. Clean restrooms, a great little shop before or after dinner and a incredible meal. I'll definitely be back. read more

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Love it! For a good ole fashioned country atsmosphere, check out this fun restaurant. Games can pass the time while you are waiting on your meal. Breakfast is served all day! Daily specials every day. Love the marinated grilled chicken tenders, hashbrown casserole, and meatloaf. They have very tasty desserts too!! read more

Cracker Barrel is my all time go to for good southern cooking whether it is breakfast or dinner. The service is always impeccable. Hubby and I were getting a late dinner and was seated. The young lady comes and take our order, she goes back to put the order in and brings our drinks back. Literally we waited about 35 minutes for them to come tell me that they did not have what I ordered and should have been alerted me to this so I could change my order. So I ordered something else, it took another 15 minutes to get that food. The wait was so long that the manager came out and apologized for the lack of promptness and offered me a free desert with my meal, usually I don't do desert at restaurants because of the richness of the deserts but hey I got this one. I ordered there Chocolate coke cake which was so decadent and good. I saved it for when I got home. All in all, when I did receive my food it was good and the service could have been better but I just chopped it up to bad communication between the cooks and the waitress. This was at the Cracker Barrel on Schillingers road, late night again (y'all know how I roll) but they were nice about everything. If your in that "wanna eat by candlelight vibe " go check them out! read more

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There's just no better breakfast place than Cracker Barrel. Time tested, mother approved LOL! Cracker Barrel is the best. Gravy...good. Eggs...good. Bacon...good. Ham...good. Hash browns...good. Coffee...good. It's just good. Period!!! Love me some Cracker Barrel! read more

Cracker Barrel Old Country Store - American Near Me - Mobile, Alabama

We stopped here for breakfast on a long road trip and we're all disgusted by the nastiness served to us that was considered "food". The waitress was nice. read more

Twice now we've been to this CB in the past two weeks, both times it's been a disaster. The service was extremely slow, food was also very slow to arrive. This time even the check out process was all jacked up! The whole experience was a train wreck! I will say the food was good, considering the order was wrong. And finally on this cold Christmas night, they didn't even have the common sense to start up the fireplace. I miss my old faithful Cracker Barrel. They need a corporate intervention read more

My family and I eat several times a month here. The server came to the table and didn't tell her name and wasn't friendly. Her apron said Shawn. We had to find her to ask for items. She didn't check on our table at all during our entire visit. The Food was overcooked, and took over 45 minutes to come out. Worse experience at Cracker Barrel ever. read more

The food is always er. Crystal is sweet, energetic, and listens well, unlike most servers. Everything in the place screams old times. And then there's the unique store where you can shop while waiting for your table. Charming! read more

So, I emailed the info this person wanted 3 weeks ago and have heard nothing from Cracker Barrel. Obviously this is how they react to negative reviews. Act like they care and want to fix the f*** up and then ghost you. Their track record proves they don't care- is this the kind of company that you want to give your money to? Not me! read more

This place is a disaster for service. The waitresses are minimally trained and the food takes forever to come out. It took five waitresses just to get our drinks! read more

Just like every other Cracker Barrel. Food is good as long as you're looking for country cooking. The potato casserole is not to be missed. If you're worried about cholesterol this might not be the place for you. But at least once a year I yearn for chicken fried steak and CB does a good job on it plus you get to choose a bunch of sides. read more

saraland, AL: We had a trainee and her trainer for waitresses. 3 people who came in after us received their meal before us. we sat for 20 minutes with no rolls. She came and saw our glasses were empty, said the rolls were in the oven and would be out in 3 minutes. bought us our drinks. when the food finally came out, we asked for the biscuits. They were not even warm. The food was delicious except the chicken and dumplings were not seasoned. she brought us our check. the other waitress came over when we were done and we asked for a to-go box. on the way out we noticed the lid was barely attached-LOL. I hope the trainee doesn't learn this practice. she will not succeed. read more

Used to be a place to get a good meal at a reasonable price. The prices have increased dramatically, the portions are way less and the food quality has gone down the tubes. I'm through with Cracker Barrel read more

Been wanting to come to this place for the past 3 years I've come to Mobile for Thanksgiving. Finally made it in on Thanksgiving morning for breakfast with my mom. The old country store was very cozy and inviting. I loved how they made it appear as a classic, old country store. My mom was drawn and immediately went into shopping mode. I had to pull her away because I was starving at this point. The restaurant side was just as cozy. The old, warm country feeling was very inviting. My mom started to reminisce with the surroundings of when she was a kid growing up in Mobile, mentioning the butane lamps on the table tops that she used as a kid because her neighborhood didn't have power yet. Our server, Crystal B., was very polite and informative. She helped us every step of the way in ordering our breakfast as newbies. Excellent service! I ordered the egg and cheese sliders to stay on a healthy path, and considering I'm a lacto-ovo. The hash brown casserole was absolutely awesome!! My mom ordered something that I cannot remember the name of, but it had smokehouse sausage, grits, biscuits and gravy (she opted out on the included eggs, because she's not a fan). Everything was absolutely delicious! The coffee was very good as well. After our meal, we wanted to go back to the old country store to browse, but by then the place was packed!! Glad I was finally able to eat here. What an experience that I cannot wait to have again! read more

This restaurant has gone way down over the last three years. And it has nothing to do with COVID. If we order take out we never get our complete order, or the order is wrong. Tonight we tried to give it one more chance, we waited a hour for our food. 4 tables that came in after us got their food and we still had not gotten ours. We ask the waitress, all she said was she knew. Never offered even an apology or explanation. And they were not even busy. Oh and our table was covered in syrup. We finally got up and left, without ever getting our order. Several other families were complaining also. Needless to say we will NEVER be back !!!! Robin K. read more

I love the store! There are nice, light clothing choices for the season. Nostalgic candy and the food menu is old fashioned, as well. There are new things thrown in the restaurant too, like egg whites and fruit bowls. I got a fruit bowl and blue icee cotton candy. read more

They don't care about you unless you are eating in. Not a single time that I have call in an order for take out have they been anywhere near punctual. If they say 15-20 minutes prepare to be there for at least 45. I ordered online for curbside delivery. Expected time for my food to be ready is 8:02 I show up park and call at 8:06 they say my food be be out in just a minute. Thirty minutes later I decide to walk in along with the other four curbside customers that have been waiting there even longer than me! It's been there sitting on the pick up shelf getting cold (along with all the other curbside customers food as well). I waited over an hour from call time for ONE order of pancakes that they in the end didn't even put my syrup in the bag. So now I have cold dry ass pancakes to eat. Two stars only because when they do actually give you what you order the food is decent. read more

Just went to breakfast with several of Mobile's Finest. The service was very awesome. It was a pretty good size group but they handled it well. Very friendly and professional. Of course the food was great as usual. Always a great place to eat regardless of location. read more