We had a mouse problem and requested service through Yelp. Several vendors reached out to us, but…read morewe went with Ruben. Key Take Aways - Fair Price He gave us an estimate based on the info I gave him on my home via text. After he came out and saw the size and scope of my home and garage, he increased the estimate slightly, but not by much. Based on the other estimates I got and the research I did, what he charged was fair. He also provided a one year warranty. - Work Product He secured all the potential points of entry. He put down traps and we caught a couple of field mice. He did mention that he left an opening behind the kitchen sink in case there were still mice in the walls to give them an exit route, but he left traps under the kitchen sink. Service/Warranty A few weeks later, I spotted a mouse inside the house (not under the kitchen sink). We called Ruben and he was very responsive. He came back out and laid some more traps and we caught the mouse (Ruben thinks it was a mouse that just got in, probably from leaving the back door open). After that, we were out of town for about a week and we returned, and found a dead mouse caught in Ruben's trap under the kitchen sink (remember, he left some openings so that any mice in the walls could get out). Ruben came out again and used some foam to close the remaining openings. He also recommended a spray to take out the smell of pheromones which might be attracting new mice (e.g. through the back door). I can say as of now, it appears the mouse problem has been eradicated. - Knowledge of Craft/Professionalism I have had so many questions about what a mouse can and cannot do. Ruben patiently answers all of my questions which has helped me navigate a very difficult situation. Ruben is the epitome of professionalism. He knows his craft and he executes his process flawlessly. He is customer focused and is very responsive and respectful. He did not use those scare tactics used by other companies (e.g "mice are responsible for this % of house fires, etc.) to scare me into action. I highly recommend that if you have a rodent problem, don't ignore it and call Ruben. You won't be disappointed and you won't be ripped off.

I called them earlier this week to show them my roof issues with piles of feces from a creature…read more Knowing I had no interest in handling it myself. I looked for a company to remove and treat the affected issues. I could see two areas when they came out they found one more. We assume it was raccoons not in the attic nor crawl space. First time having this issue but it's been resolved. I am a bit concerned since it rained last night post cleanup and treatment. I'm hopeful it solves the issue and I won't need to address again. There are no pictures post cleanup. I documented photos of what I saw to get an idea if I was calling the right company to handle.

So, it turns out that Urban Jungle is based in Houston but has staff throughout Texas, Louisiana,…read moreand Oklahoma. Tuesday morning, we heard a lot of noise in our house in Austin and after some quick looking around, we found the source of the noise -- a squirrel who'd gotten into our chimney and landed -- alive -- in our fireplace. Because of a fireplace screen, he wasn't going anywhere, but we needed him out. After calling a lot of people who couldn't come out that day or who wanted to create a long involved process of sending an "inspector" out, then sending someone out a few days later, I happened to find Urban Jungle while doing a Google search. We called them and they had someone out within an hour. When Will showed up, he came prepared with several kinds of traps because he said squirrels were especially sensitive to being picked up. Amazingly enough, once Will started trying to trap the squirrel, the squirrel ran right back up and out of the chimney. However, the next day, Will came back to seal off entry to the chimney. When it was all said and done, we paid a very reasonable price and Will did good work. Another benefit of Urban Jungle is that their staff all have degrees in wildlife biology or related fields. The additional education makes an obvious difference in both their knowledge and their professional demeanor, which was miles above the usual trapper or exterminator. Trust me, these are the ones you want to call if/when you have an animal in the house.

I wish I called them first. My issue was resolved promptly and the customer service continues to be…read moreexemplary.

Great quick reliable service this week (9/14/26) just like when we needed them in Jan 2018 to…read moreprotect our last home from more intruders when we found out that mice/rats had been in the attic and garage while previous owners lived there.... over 8.5 years we never ever had a squirrel, mouse, rat, racoon enter our home or attic or garage despite seeing them all over our neighbors' yards who all fed outdoor cats 24/7..... we wanted this house protected as well... we knew who to call. Michael and his wife were fast to respond, clear with what we could choose to do (lots choices) and quick to execute once we decided. We caught one squirrel the first day and two the second. They safely removed them alive in their traps the next mornings both times. They sealed up our home all over with metal mesh and metal flashing to help keep everything out in the future. They made everything look good and painted the flashing g to match roof color or Siding color. They are professional and very knowledgeable and experienced and they have done well for us twice now in two homes and we trust the same success as before! Thank you!

As usual a thorough job at a good price. Rheann is easy to work with and very personable. We've…read moreused them for many years and will continue to.

Randall, was very professional, respectful and knowledgeable. He was good in letting us know the…read moretime he would arrive and the approximate time he would be done. Also, informed us of the current services rendered and the future services under the warranty. I am hoping this will take care of our problem and we believe it will. Thank you

If i could give 0 stars i would! I would not recommend this company to anyone. They scam people!…read moreCome to your door and scam. Had a guy come to our door told us we could do a ONE TIME SERVICE!!! He sent a guy out a few days later that was in August. It's September and i'm getting charged for a service we didn't even receive nor asked for. $58.46 we were charged. Called the billing people, Rude guy! Told us we had to pay a $200 cancellation fee!! Like are we joking rn? I'm flabbergasted cause why tf are you trying to charge me a cancellation fee on something i only agreed to ONE TIME SERVICE??? And then charge me for a second service i didn't even receive. SO basically the billing guy told us we had Two options either pay the $200 cancellation fee or set up an appointment for someone to come out and do the service and not get refunded our money! So it's a scam don't agree to the service or sales person. This company is a joke.

Let me just mentioned Mr. Miguel and his team were amazing! And my issue has been solved! Thank you…read moreso much for your service! We were having awful bug infestation, ants coming in our home in every bedroom in every restroom, just everywhere. We've also had wasps coming in our home (very terrifying) we had spiders also coming and we also had roaches in our garage basically everything! I called Mr. Miguel to inform him about our situation he answered all of my questions and my doubts, he was very respectful at all times. He informed me of the two options we had the one time work or even the one year when they comes 3x a year service, Mr. Miguel explained both options very well and we had to do the one year just in case our situation came back and so far I'm writing this probably 2/3 weeks after our treatment and I have not seen no bugs no more! Mr. Miguel employees were very respectful of our home informed us when they were coming in even had cover ups for there shoes! and were very sweet and nice. I honestly recommend Mr. Miguel to anyone who is in need of pest control! Literally the best.

Was a no-show for the first appointment, then was hours late for the two next appointments. Does…read morenot care, does not call to give you a heads-up either, even when they know they will not service your house on the appointed day.

I rarely leave negative reviews, but the lack of communication from Critter Control has been…read moreextremely disappointing. This week alone, I have rearranged my schedule and waited at home on three separate days with little to no proactive communication. Every update has required me to reach out first, and when I do, I often feel like I'm inconveniencing the staff simply by asking for information. Considering the significant investment I've made and the service expectations outlined during the sales process and in the agreement, I expected a much higher level of professionalism. Clear communication, confirmed appointment times, and follow through should be standard, not something the customer has to chase down. I do want to recognize Brandon because he has been great when it comes to the actual service. He has been professional, knowledgeable, and thorough while at my home. My frustration is not with him. It's with the overall communication and scheduling process. I simply wish the communication from the office was as proactive and reliable as the service Brandon provides. The work itself may ultimately resolve the issue, but the overall customer experience has been frustrating. Clients should not have to repeatedly follow up just to find out if a technician is coming. I hope Critter Control improves its communication and customer service because the current experience has fallen well below my expectations.

I reached out to Critter Control due to some concerns I had in my attic. Unfortunately, my…read moreexperience ultimately came down to a lack of transparency and professionalism, especially when it came to the costs and work performed. I was told over the phone and on my invoice that my payment was the final payment, only to receive another invoice afterward. I also clearly declined the ongoing monthly treatment when it was offered, yet someone apparently came to my house afterward without any notice, and I was charged again. I've tried to address this directly by phone and email, but haven't been able to get a satisfactory response. I'm generally not someone who leaves negative reviews, but I felt it was worth sharing my experience so others can make their own informed decision before using the company.

We had a rat problem in our garage and contacted Jesus at Bridge Branch Services. He responded…read morequickly, and his pricing was very reasonable. He and Jose set traps, thoroughly inspected the property, and sealed all potential entry points around the garage and the entire house using wire mesh and foam. He also checked the attic and placed traps there as a precaution. After we emptied the garage, he returned to vacuum and disinfect all the affected areas. More recently, when we uncovered another area that needed attention, he promptly came back to clean and disinfect it as well. Jesus is extremely thorough, professional, reliable, and has a wonderful attitude and sense of humor, making an unpleasant situation much easier to deal with. We truly appreciate his attention to detail and commitment to doing the job right. We will definitely continue to use Bridge Branch Services for all of our pest control needs and highly recommend them.

I highly recommend this company. I was having an issue with rodents in my attic. I was able to…read moreobtain an appointment in less than 24 hours. He was timely and very professional. The treatment plan was extensive and with 2 follow up visits included. Great Job

I contacted Omega because I heard noises up in my attic at nighttime and suspected mice. I made an…read moreappointment on the telephone, and they were very upfront about their fees. They warned me that they were a little more expensive than other companies, but they have a lifetime guarantee and fully stand by their work. I told them to come by to get a quote anyways. Jeff arrived today and investigated my entire house. I was fully expecting him to tell me there were rats and that he would have to do all this work in my home. Instead, he told me that he didn't find any evidence of rodents. I was a bit distracted with a conference call at work, but he told me he was in no rush as I was the last appointment of the day. As I was finishing up my call, he inspected the exterior of my home to see if there were any opportunities for rodents to get inside. He was so thorough that he even used his ladder to take a closer look at the roof. He let me know that my house was pretty well sealed (from previous owners), but there were a some minor spots that may require sealing. He was very honest and told me that it may be cheaper to have a roofer do the work. We then went up to the attic, and Jeff spent a good amount of time educating me on signs of rodent activity. He even went the extra mile to take a look at the HVAC ducting and water heater to find the source of the noise I've been hearing. While we ultimately couldn't get to the root of the problem, it was very reassuring to learn that it wasn't due to rodents. I absolutely commend Jeff for the thoroughness in his inspection, and honesty in his assessment. He has earned my trust, and subsequently my future business. I highly recommend reaching out to Omega if you have any suspicions of animal activity in your home.

We are second timers with Omega. Three years ago Jeff and team were called out and they did an…read moreamazing job of ridding us with roof rat. So this time we knew exactly whom to call. We knew these rats had been in the garage because of them eating through the dog food bag. Then we realized they were inside eating from his food bowl. What a mess. We called Omega and Jeff. AME out with his team, found some new access points due to construction and now we are rat free again (and the dog is no longer a free feeder!). The first time we tried to fix on our own. The second time we just picked up the phone and in no time.....problem solved

Lynsi is very pleasant, knowledgeable and thorough. She has been my technician for several months…read more She is very personable and prompt. I would recommend her to anyone for pest control services.

As the highest rated pest control business in the city, I had high expectations for their service…read morebased on their online reputation. Over the series of experiences I've had, it was strangely somewhere in the middle. The positive side was that they were incredibly responsive. The customer service is on point and the attitude of their management is definitely a class act. I have no doubt this is a major driver for their most positive reviews and deservedly so. The part where I struggle is the mixed experiences from the various technicians that had come to one of my properties that had an ant, cockroach, and spider problem. The initial $160 was a bit higher than I expected, but a small price that I was willing to pay to rid the property of creepy crawlers. Jason and Servando (sp) extremely brief in their initial run of the place. Even after their treatment, I still saw plenty of spider action where it was clear were not that thorough. After explaining my situation to their staff, they assigned the manager at the time, Daniel, to come back and apply treatment the way he intended. He went nuclear with a whole host of sprays and was extremely thorough both inside and out. His work made a world of difference and there was very little bug activity for close to a year. He was thorough in his explanaition and super transparent with his approach. If every experience was this thorough I think I'd be more receptive to future service. He has unfortunately left the company. Typically they recommend treatment 3 to 4 months. The subsequent visits after my initial concerns were not charged, which I'm thankful for but should not have taken that many times just to get the desired result. It was close to $250 for carpet ant treatment, which felt out of my budget but was assured that the chemicals would be different than the standard ones used for treatment. I was presented with a 30 and 60-day warranty which is fine but not something I elected to go for this past time around. While I'm sure they've done stellar work for other households and other properties, I do wish that I was able to experience the same magic on a consistent basis.

Joseph was fast and efficient. I would highly recommend this company. He helped remove a possum.read more

Do not hire this man!!! TAKE YOUR MONEY TO A REPUTABLE COMPANY!!!…read more Hired him for squirrel removal in my attic and to put traps in case there were any roof rats-he was so inconsistent and uncommunicative. Never came when he said he would, would show up late, and the work to seal openings around the house was very shoddy, janky work that I could have done myself, nothing a professional should have done. To make matters worse, I've sent him over 20+ texts asking for an invoice and he ignores all my texts. It's been over a month since his services and no invoice has been sent after countless requests for one. SUPPOSEDLY he has a 2 year warranty- there is no proof of that anywhere. I guess you're just supposed to take his word for it. SO UNPROFESSIONAL. As soon as I paid him he never responded to any of my texts asking for an invoice. He's lucky I care more about my time than to take him to small claims court which I should do. Take your money elsewhere even if it's more expensive. You'll end up probably having to hire another company anyways and be out double the money to actually do what he says he was going to do. I could have DIY-ed what he did myself if it was gonna be such amateur work.