Went today after several disappointing visits to other dealerships. Jorge was excellent. His knowledge and service was perfect. This team made the process so easy. In and out within two hours. Super happy. read more

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Can only review service experience. I'm one of the rare people who understand and appreciate why dealership service is more expensive than a third party garage and typically, ready to pay the premium. So don't take this as a typical "all dealers are rip offs" rant. I set an appointment and brought my truck in for what I thought would be a simple oil change and tire rotation. I was greeted nicely enough and handed them the keys. Figured an hour to an hour and a half, which they confirmed. After walking around, doing some work on the laptop, and then sitting in the lounge I realized we're going on 2+ hours. So I inquire about the status..."your tires are kinda heavy and the tech is having a hard time". Hmm odd response but ok, it's a 2500 Ram so I'll cut them some slack. So another 30-45 minutes pass till my truck is pulled around. As I walk around there are greasy hand prints everywhere, steering wheel is greasy, assume the seat is as well. The tech then proceeds to explain a noise. A rubbing sound. Maybe the brakes? Wow, the truck was fine before they touched it. Then told, maybe just a wear pattern noise drive it for a day or two. So I pull out expecting a faint noise. Nope I immediately knew something else was wrong something it wasn't doing prior. So I bring it back. After another 30 - 45 minutes another tech finds that a wheel weight was scraping on the caliper. Easy mistake maybe existing issue that only came to light when switching wheel locations. So they offer to balance and relocate the weights. (Cool), but I need to bring it back "first thing Saturday morning" (not cool) Up early Saturday morning, second in line before the doors open. Expect to be in and out within an hour....2 1/2 hours later and nothing. Now 3. Truck pulled around. I'm still noticing hand prints and oil that was dripped over the front. I walk around to get in and right in the middle of the drivers door is a chip in the paint down to the metal. You got to be kidding me. I'm not one to try and pull tricks this was definitely NOT there. They look at their intake photos and agree. "Please bring it by on Thursday and our guy will touch this up for you" Thursday, leave work early. Drive to the dealership. Snide comment for the guy when I pull in. Yeah I get it, just a joke, but not a good one after all this. And then, I'm told "oh you have to come earlier". Really!?! I have to take more time off so you can fix your mistakes? I'm then given the paint guy's card. "Call him and he said he can meet you closer to work and get this fixed" Two weeks later, no return phone call. 3 trips, probably 8 hours of time. $300 later and I have an oil change, finally a tire rotation (tires over inflated), a dirty truck and best of all, a chip to stare at until I pay someone to fix it or buy $30 of touch up paint. If this is what happens with simple maintenance I can't imagine bringing a vehicle in for something serious. Avoid the pain. read more

First I would say, we bought our first Jeep Wrangler 2016 here, and have taken it here since we purchased, with great service. It has less than 90k miles, almost mint condition and we have babied it. In the last 2yrs the quality and service is gone for us, I wouldn't go back if they paid us and here's why. First incident - It started off with paying over $1400 for engine oil filter housing leak, "jeep oem part". Then less than a year later it's leaking again, took it in to fix and it took one day to fix, it lasted a few weeks before it started leaking again, took it back they said it would take around the same time, took like 4 days instead, with no communication, we got it back, they said everything's good and it already started leaking by next day, we took it back, told us it would be real quick, again and they kept it the whole day without any communication on how long, manager said the mechanic didn't tighten something or do something correct, now it's fixed... wtf is going on?? At this point, the jeep has been so far so good now Second incident - During this service , I mentioned and asked a manager about new tires being put on, I said "someone previously during a service here at Jeep told me they didn't have the lifts or equipment to do big tires or lifted jeeps like that to do it correctly," Manager said no, we for sure can do it, just stop by we will handle it, it will take take like an hour...so I said to my wife I'm skeptical, specially after the previous visits but let's give them a chance. Brought it in with new expensive new tires around 4:45pm, again same no comms after 2.5 hours as we are staring at our jeep on lifts that no one has touched with couple tires off. I finally asked what's going on? Manager says he's the mechanic is having trouble with the equipment it broke?? Your tires are too big?? But will get it give us 45 more min... "And it's at this moment that I'm more worried about my truck, my new tires and old which old ones which I'd planned to sell, "like most" are going to be ok, over 1hour later, manager comes out says it's ready, will give a discount, I'm like how did it go, was it done right? It was tuff we broke two pieces of our equipment, it was "your tires" the "size" was the issue. The old ones were cheaper tires they kind fell apart a bit taking them off, btw BS I've had the type tires swapped out before no issues by other companies. I asked well did you guys get it right, manager said yah I had to bring on the "senior mechanic" to swap out the tires and get it done... So now I'm stuck with the previous tires which I doubt I can sell, one was brand new btw, the spare. I seriously worried that they might have jacked up my new tires putting them on, "almost $500 each btw" and if it was done right. Again I would never go back, make sure you either now how too look over there work that gets done or get a second look from another company. What really pisses me off, like everyone knows , is they charge almost double in prices compared to other places..felt like a shady scam Follow up, Aug 7 today, truck started over heating a bit, looks like they also didn't bleed radiator or refill the reservoir at all, after the oil filter housing swap...this last time...coolant reservoir completely empty, could of been a bad scenario. I've got plenty of documentation, prob time to call higher ups, even though I tried to previously call to talk to leadership, no response at all....none... can't believe the incompetence read more

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Scheduled vehicle for 30,000 mile routine maintenance on vehicle I purchased from them. Quoted $1944.00! I requested going down the itemized list cost of each service to bring down cost. Brought down to to $1300. Told I needed new tires,which was not included in service quote! Stated I never needed new tires at 30,000 miles.Claimed softer tires are put on new vehicles to give softer ride. BS! Then had him look at rubber piece they installed on an option when purchased that came loose. Stated don't carry glue to fix. Canceled service. Took to our go to certified mechanic we always use with the itemized list. Stated most on list not needed for 30,000 miles.Quoted $390 to fix all required. Huge difference with the Service vs Sales dept. read more

I will never go here again I have bought at least 12 vehicles from them and never had a very b problem. But I get a jeep from here it ended up with the death wobble . I called them and was even to the service manager he had me talk with the sells manager this is were it went bad he was from a different country and had broken English. He said it wasn't on recall all he do was have it looked at. I told him they need to stand behind what they sold but he was very rude telling me that all he would do it pissed me with all the money I had spent there. I told him I would never go back there again he stated was fine with him my advice is don't do business with them. read more

I do not recommend. Their service department does not actually give service. They tell you they will get to your vehicle in 24-48 hours and seven days later they still hadn't even looked at it. The repair only lasted one month. Called them up to have them fix it and they told me they could not schedule me a time to take a look at it. They do not care. read more

Car shopping? Visit Jeff Berry & he will work magic for you. Be honest & he'll get you in a vehicle. Mr. Berry is honest & very attentive to your needs & affordability. Larry too is just fantastic. Chad also great . Just go see them. You won't leave mad . You'll be respected. read more

I bought a car from the crappy dealership oct 28. since that day it's been nothing but BS and problems with car. Would leave a 0 star if I could. A week after I bohhh the car, they overfilled the oil and have a light come on. Roger and his team fixed that. I also have a button missing from the windshield washer handle that Jarek told me he would take care of it. That was at least 5 weeks ago. It's been almost 2 months and I still haven't received yet to receive my new plates. And now the service engine light is on. Stay far away from this deal ship. They will get every single penny from you and then screw you over and ignore you. Roger Samuels and his service department are the only positive things from this place. read more

My new, 300 mile Dodge broke down 1 mile from the dealership. Since I didn't buy it there, I was told it would be 2-3 months before they could look at it. This was after I was told 2-3 days and had it towed there. Roadside assistance would not pick it back up since it was at a CDJR dealership. Luckily the selling dealer sent a truck to get it. read more

Quite the story, in 2020 i purchased 2 Alfa's, from the Alfa side, went back a couple of years later to upgrade to the Alfa SUV. They made us crazy offers so we walked out. Decided to go back and trade in my wifes camary to see what kind of SUV we could find. We ended up finding a 202 Jeep Grand Cherokee 4xe with 7500 miles. The sales guy was completely unknowledgeable in pretty much anything car related. After some back and forth we believe we got a good and fair deal. We drove the car home after 3 hrs, the next day my wife called me on the way to work that the check engine light was one, so she came home and i brought it back to the dealer. that was 9 hrs after purchase. We found out 3 days later after absolutely 0 communication that the motor needed to be replaced, fast foward 2 months later, after that broke and this broke, the hybrid isnt working so sill in the shop. At that point i decided to get out of that deal. We called up and they told us to come it, we were expecting a make it right meeting, nope they dropped a paper in front of us 6000 down, 899 a month. We walked out. Julian the sales manager called us and told us to come back, he made us a very reasonable deal on a brand new 2025 Cherokee V6 an offer we excepted. I decided to trade in my mustang and worked with Marquel Wright, he was knowledgable, social and helpful. I decided to buy it, there were some deep scratches on the fender, they said to bring it back and they will fix it, and to their word its perfect. I would purchased from the Jeep side again, not so much the Alfa side. Julian Marquel Roger - SErvice manager They were the ones that saved my horrible experience and if they are their when im ready to upgrade i will visit them first. Long winded but you need to know the whole story and how bad the Alfa side was compared to Jeep. Pete read more

Do not go to Stateline to lease a Jeep. They are completely unorganized. I spent a week trying to negotiate with them and without ever having a salesperson assigned to me. Instead, I had to communicate through their internet rep, front desk rep and 2 different finance managers who consistently failed to call me back. Then, when we thought we were close to a deal, we drive in and see that the finance manager added in a $500 dealer pack. I had already told him 3 times that I didn't want it and hw kept it in. When I asked him to remove it hw gave me some bs line that legally they're not allowed because it would be considered discrimination if he remove mine and not other clients. Totally untrue. So, tge arrogance of the Finance Manager got in the way of this deal. Instead of removing the $500 ,on a $55k car, he said he can't sell me the car so we walked out. We then went to a competitor that same day, git tge same exact truck at a lower price and they met our request on everything. Stateline should take a close look at their Finance Manager and really understand why he turned a sale away over $500. I've never experienced this before in my 20 years of buying and leasing cars way mor expensive and nicer tha his Jeep. ​ read more

Absolutely terrible oil change service. No reason for a car to take 2 hours to get an oil change.

Beware, David is a scammer! My sister who is a college student was planning to purchase a Kia she saw online and has visited the dealership. Due to the holiday, she was told to wait on a phone call from David to say she was approved for the car. He also said he would bring the car from the dealership it was at to this location. She receives a call from him telling her she was approved. Upon arrival to the dealership the next day (after quite a long drive mind you) there is no Kia and he wanted to put my sister in a Charger that was obviously out of her budget. Ended up leaving with nothing. Greedy much?? read more

took my car in for some work to be done on it, a couple of days later the service advisor and told me once the warranty pays out I'd only be looking to pay$350. I give him the go ahead and a few days after that he calls me and tells me my car is ready but this time he tells me it's going to be $850. of course we go back and forth over the agreed upon price and I hang up and dead over there and speak to a manager. The manager tries to give me the run around saying " well your deductible is 2-something on it's on why would your overall price be 350?(this was my exact thought when the service advisor told me the price but it's not my job to correct him. once he said $350 the first time I asked him 3 different time in 3 different ways if my overall total would be $350 and every-time he said yes). I then ask the service manager if I can hear the recording and he says "well not all calls are recorded, so since we have no proof of him not telling you $350 we're going to let you pay that and you can get your car back.( what dealership doesn't record calls that contain approval agreements? which is why I think that is a lie and they had the recording the whole time and listened to him say $350 numerous times but were still going to get me to pay the $850. Please be careful when dealing with them and record the phone calls!!! read more

12/30/24... 9AM I'm here at Stateline (right now 1:01pm) as I'm typing this review. This is the last straw with this company. I will never bring my vehicle here to be serviced again. I've been bringing my Fiat to this service center since 2019. In the past 2 years the service has been absolutely horrible. I arrived at 9am for a scheduled diagnostic which I was told was going to be $195. I didn't even exit my car good before the price magically changed to $230. When asked, why? I was told by Adam (completely rude) that they have to pay to process paperwork and throw some of the tools used to do the diagnostic in the trash. I said, are you telling me that I'm being charged an extra $35 for paperwork and for things that will be thrown away? He said, yes! He said, think of it as paying taxes at a restaurant. I said, a restaurant isn't going tack on an extra $30/$40 to the bill to scrape food in the trash and wash dishes. Then, they tell me that I was scheduled for a service with a rental car...so I have to leave my vehicle (which was only supposed to receive a diagnostic) overnight. I said, I didn't want to leave my vehicle. I only want a diagnostic; tell me what the problem is, I decide whether to allow you all to fix it and if so, it should be fixed today, since I've been here since 9am. Adam tells me, and I quote. "It seems you don't know what you want." You were scheduled for a rental." I reiterated to him that I asked for a diagnostic and repairs if possible (based on their charge of course). The woman I spoke with on the phone said, even after the diagnostic, they will likely need to keep my car for a day or two for repairs. How she was able to predict that is beyond me - unless it's just what they do here... keep your car so you have to pay extra money to get a rental. I actually thought I was getting a loaner car, something I'd gotten on another occasion when they kept my car overnight which turned into a weekend stay. Nonetheless, as I was trying to pull up my insurance information to get the rental, the guy who came to assist with that process walked away from me saying that he'd be right back. That's when Adam's (rude behind) came to ask me had the rental guy stopped by. I told him, he did, but I was having trouble logging into Progressive to get my insurance information they require for the rental. Adam said okay and walked off. Meanwhile, I attained my insurance information and was reluctantly ready to be forced into taking a rental. So, I went looking for Adam to get the rental---get this--- just to be told the guy that does the rentals went to lunch and won't be back for at least 30 minutes. He (the rental guy) now came back (45 minutes later) from lunch (it's 1:19pm) asking me about getting the rental. I'm livid right now!!!!!!!!!!!!! Also in the meantime, another gentleman that works here heard me talking to a friend about this situation on the phone and said he would try to get my diagnostic so I can hopefully get my car repaired and drive away from this place for good. So far I've told my sister (who said she isn't buying her Jeep from here), my friend (who believes as I do, that all of this extra fees and rental car business is a racket) and now everyone reading this review. No matter what outcome happens today... do yourself a favor...I urge you all NOT to come to Stateline Jeep (Fort Mill) for anything, if you value honesty, customer service and your time.... because they certainly DON'T AND WON'T. And the ladies restroom is a nasty mess...took pics. Guess I have to hold my myself until I finally get home I'm still here (review written in real time) ...arrived at 9AM...it's right now 1:50PM... to be continued.... Just received update from Adam, that they are indeed going to move forward with the repairs on my car. Guess I won't be forced into a rental after all. Now let's see what happens next. 1:50PM to be continued... Around 3:00 Adam finally come to tell me the results from the diagnostic I brought my car in for at 9AM. He said, it'll now be another hour on the repairs and will offer some sort of discount since I've been waiting all day. You THINK!!! I've been here literally all day. I've made no money because, of course, I missed work. I'm a starving diabetic (but they have all eaten) and have to go to the restroom really bad. It's currently 4:17PM real time... Guess I'll make it out of here just in time for Rush Hour Traffic. To be continued... read more

Paid nearly $200 for a new key, won't work. Original key still works. Stateline will not check to see if it's a warranty issue with the key unless I authorize another $200 diagnostic of the vehicle's security module. F#@% them. Take your business elsewhere. read more

I have been to this Jeep dealership twice and the staff in the service department are very nice and professional. However, I went under my vehicle after my last oil change and noticed that all the screws holding the cover plate were either missing or loose. This is absolutely unacceptable. I have a brand new Jeep that costs a lot of money and went to a dealership because they are supposed to have better mechanics and take pride in what they do. Not the case at all! Something so simple and easy, and they can't even get it, right. If I wouldn't have looked and re-screwed everything, the entire bottom plate would've ripped off. Don't give them your business. read more

When I decided to visit this dealership, I was prepared for games that dealerships usually plays. Why I say this, cause I have visited 2 dealerships last week and had very bad experience. Stateline dealership was honest with me up front. I told what I am looking for and got what I wanted. I am so happy with my experience at this dealership. No complain. Eric salesman and Robert manager did amazing job to make it happen. I would highly recommend to anyone who is looking for Jeep Ram Chrysler or Dodge. Guys, even if you are far away from this dealer, don't worry, it is really worth it. Thank you guys for all your help. God Bless You !!! read more

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EDIT. Amanda just called and asked why I posted this review after they were going to give me a refund for the first diagnostic fee of $175. She is now not going to refund me after I have it in writing that she would. This has nothing to do with money, rather the fact that they have lied and returned my vehicle to me damaged with no willingness to correct said damage. The ratings make sense now. Seems that they are trying to buy the reviews. Disgusting business practice. Not sure how this dealership has such a good rating. I have had nothing but bad experiences here. I was given the run around on a problem that is known be an issue. So much so that Chrysler has extended the warranty on the part for 10 years. No recall though because "it does not cause a safety issue." tldr: sketchy service manager doesn't believe customer and refuses to do anything about damaged property and service advisor is rude after the first visit. Adam Putnam, the service advisor I had the unfortunate pleasure of dealing with, was great at the beginning. He agreed with me as to what the problem was and told me the issue was covered under the extended warranty. I get a call from him after his service tech "diagnosed" the real issue as something else. A $175 charge... I fix the issue based on what I was told. What do you know the problem isn't fixed. I call him and tell him that his tech was wrong about the fix and after 10 minutes of arguing he agreed that he would diagnose the issue again free of charge this time. Get another call from him and now his tech agrees with me on what the problem is and they will fix it under warranty. I go pick my car up. Once in my car I notice a lot of my personal belongings were tampered with, mainly the dashcam has been unplugged and there is new damage to the steering wheel. I call the service manager, Amanda Lee, another lovely person to deal with. Email her pictures of the damage and tell her that the tech messed with my dashcam. Foreman says he unplugged the dashcam because it was making a noise the entire time he was working. To do the repair the battery should be disconnected. If it was the camera can't make a noise, and I have video proof that it was unplugged while they were driving on the lot. They also do not believe me when I tell them that the service is the one who damaged my steering wheel. Amanda says that it is normal wear and refuses to help in this situation. The only thing they do to correct the issue is give me money back on the first diagnostic fee. Nothing for damages to vehicle. I don't expect anything to be done about the dashcam situation but rather I bring this up because it is sketchy to lie about. What else are they lying about? read more

Can you believe they tried charging me $190 for an OIL CHANGE?? and right after that quote they said "not including tax". I came here out of convenience and to save myself some time rather than doing the oil change at home. I never got up so fast and left. Did the oil change at home in the end. read more

Save yourself the headache! Service department is horrible! Bad communication and customer service! This company has shown to have a culture of rude employees that give inaccurate information. After driving my vehicle to this dealership I was told I needed a throttle body. Jerome explained I was going to have to pay out of pocket seeing as I had no warranty. Jerome explained he understood it was a $1100 coming out of pocket so he would give me a call in a week or so to make some decisions. He would call back to speak about next moves. Next communication I received from Jerome was notice "We need to make a decision on your vehicle otherwise it will be considered abandoned and towed along with applicable storage fees." After being pressured I responded to go ahead and do the work. I was told I should have my vehicle back within about a month Early December I requested an update and Jerome explained he will call back with an update. For over 2 weeks that did not happen. When it did happen I was told January 5 2023 Upon receiving my vehicle Friday 1/6/23 I noticed my time said 2:40 this was suspicious to me because I got off the phone with Jerome about 3 hours prior and he said he was going to move my car to the sales side since I wouldn't be able to retrieve my car until the service department was closed. This indicated to me that my vehicle was charged before moving it to the sales side of the lot. Monday 1/9/23 I called and spoke to Amanda explaining I didn't get my engine cover back and I was still having the same issue. My vehicle was also returned with a bad battery. I further explained they could have at least informed me I'm going to need a battery. Amanda explained my vehicle was connected to a charger but never died. Amanda apologized they didn't inform me of that, assured me they were more than confident in the repair they performed. Amanda explained for any further assistance I was responsible for getting the vehicle back to the dealership and scheduling a diagnostic. I explained I'm not positive my vehicle will make it to the dealership and asked what assistance they could offer if I didn't make it to the dealership. Amanda explained none seeing as I didn't have a warranty. After talking for a few more minutes Amanda provided the number to what she called Chrysler Customer Care. 1/10/23 I got confirmation my battery was bad and purchased new battery from advanced auto parts. And continued to have issues with vehicle not changing gears or accelerating properly! I called Chrysler Customer Care 8009921997 for months starting 1/9/23 and did not not receive a call back as promised. I took it upon myself to have a tow to pick up my vehicle from my home to have it diagnosed at another dealership. Hendrick Chrysler, Jeep Dodge, RAM of Concord. Where they explained they have no idea why Stateline changed the throttle body, I needed a new transmission. While dealing with Hendrick of Concord and continuously calling Chrysler Customer Care, I learned I had a vehicle protection plan sold to me with my vehicle. I also learned I should have never had to pay for the throttle body and I should have been able to get a rental. Through the warranty Stateline neglected to search for. This was only the beginning of my issues with Chrysler Jeep Dodge Ram. More issues occurred with the Chrysler Customer Care, and Hendrick of Concord due to the brand failing to communicate internally and externally as promised. read more

I'm not sure about buying a car from this dealership because I didn't have that experience, but service a car here a big question. I don't have any problem with mechanics at this place and service advisors, but management is horrible. "The fish rots from the head". From my experience, I made a conclusion that their reputation worth $264 exact. read more

Working with the folks at Stateline couldn't have been easier. I received multiple offers from several other dealerships in the Charlotte metro area. Stateline gave me the best deal on my trade and got me in my new Jeep Grand Cherokee. Special thanks to Kache G and Greg J. They took the time to understand my goals and I never felt "sold". I felt I had a teammate in helping me get what I needed out of my trade! I am very grateful to them!! read more

Stateline Chrysler Jeep Dodge - Car Dealers Near Me - Fort Mill, South Carolina

Crooked Crooked Crooked. Service department are a bunch of crooks and parts dept marked up a part over $200 because I didn't let them repair it after they tried to falsely diagnose a vehicle. Watch out for all dealerships shop local. Crooked crooked crooked!!! read more

I failed to read the reviews prior to purchasing a used vehicle....My calls have not been returned.. I was lied regarding the condition of the car...clearly they knew because a warranty was not offered..The finance person Donavan is the definition of a slick used car sales person..he even lied about when I would receive my plate and tags for auto....In hindsight the condition of the car was known because no warranty was offered. He has failed to return my call. No available service department appointments.,, Paid cash for the auto, two and a half weeks later oil leak!! The dealer ship can best be characterized as crooks!!! read more

How this dealership can stay in business with their lack of honesty, transparency, and utter disregard to fix their mistakes is beyond me. Lying about the condition of the vehicle to make a sale is not only fraudulent, but dangerous! We are now spending thousands of dollars to remediate the situation we were left with. The dealership pretended they were working on a resolution, only to string us along, then act like we have no reason or business to get upset! After posting to social media without listing the dealerships name, I received multiple private messages asking if it was Stateline Dealership as they either had the same experience, similar experience, or their close friend or family member did. One person mentioned that they were still fighting with the dealership six months after purchase with no resolution in sight. This now means that we severely overpaid for the vehicle and are out thousands. Not only that, but they horribly misrepresented our trades in vehicle just HOURS after we traded it! It makes me sick to think that an unsuspecting person or family will go there to buy it and be in the same situation we are in. Please, please, please do your research on this dealership before making a trip there or purchasing one of their vehicles! I wish I had! read more

Great morning I just wanted to send this email to compliment one of your employees. I purchased a new from an auto dealer in Rock Hill Sc. I purchased it and brought it to Stateline for an oil change drove it for about a month then began to have issues. Took it back to Stateline and this is where I met Jerome. He became my advisor and made me aware after doing research the vehicle I bought had the same previous issues .... I was so frustrated and overwhelmed. While dealing with the Jeep situation I was also dealing with replacing my entire roof from a hail storm and all my vehicle claims to my other 3 cars which all required deductibles along with the deductible for the roof. I was so mentally and emotionally drained...To make a long story short my jeep stayed at Stateline for two month because it took that long for the warranty company to find an engine to replace. I also had to wait till it could be put in. Jerome had to constantly call the warranty people and stay on top of it. I checked in at the office one day and really got to see in person how long he had to be on hold and transferred..... Durning this entire ordeal he was kind took his time. He kept he calm and and assured me that he would get the job done .... I was so upset because when I went to the dealership to see why they didn't tell me about the known issue the guy said he didn't have to tell me because he fixed the issue... but I clearly asked when purchasing had anything been done to the jeep before buying it . It really hard to find people that care about your situation as much as you do ... Jerome exceeded my expectations... he is the definition of great customer service. I pray that this email reaches the correct person to give him recognition... I wish I could do more than just a email .. read more

BEWARE of the Finance Office. Read all contract words carefully. Ultimately, it is upon us as the consumers to know what we are signing and I am paying a hefty price for trusting what this dealership was telling me. The words they are telling you and what is on the contract can be contradictory. Read everything carefully and make sure you fully understand what you are being sold by the finance office. I did not, but maybe I can help the next person. I do business with those who I feel are ethical. I will not be doing business with Stateline again. For reference this happened on my third vehicle purchase from this dealer. I thought trust had been built, clearly it had not. Each purchase was worse than the last. read more

I was happy with the communication when I made my initial communication regarding an oil change. They said come in whenever you want basically. I showed up at 0730 and saw an express line for oil changes. I figured I'm gonna be in and out. The line was kinda long but moved quickly. My info was taken and I took my place in the waiting room. My sales rep came in a few minutes later and said you don't need an oil change. I convinced her I did. So an hour later I'm still waiting. Not very expressy if I say so myself. The alternative is to go to the express oil change places, which you hear horror stories about. I guess it's damned if you do, damned if you don't. read more

Stateline Chrysler Jeep Dodge - Service bay. - Car Dealers Near Me - Fort Mill, South Carolina

I bought a used truck from Stateline. They were fantastic to deal with and upheld every promise made to me. There was an issue with my vehicle, and they were diligent, prompt, and informative throughout the entire process. Special thanks to Julian, Taylor, and Patrick. I will be back and highly recommend them. read more

I have to say Mrs. Pat and the rest of the team at the Stateline Dodge are the best in the USA hands down. I was in and out within 3 hours with no games played and the numbers were on point. Mrs. Pat worked with me helping me make the decision without any pressure. I recommend if you want to join the MOPAR team go to Stateline !!!!! read more

Worst dealership ever. If for some reason you end up there, DO NOT work with Cortez Patton. I spent 2 hours in there while they inspected my Jeep for a trade-in and he never sent me the appraisal. He also seemed to have absolutely no idea what he was talking about. I told him I wanted an Altitude and he showed me an Overland. read more

Last Sunday I stopped in to look at a used truck, to my dismay the truck was unavailable due to a recall despite being available on the website. Nevertheless, I test drove a different vehicle as I was just starting my search. Fast forward to today (6 days) later, I confirmed with my Sales Rep the day before (yesterday) that the brand new 2018 Dodge Ram 2500 Turbo Diesel truck I wanted to purchase and test drive would be available. I showed up to the dealership, my sales rep was apparently sick - not a big deal. I worked with one of his associates, who went to find the truck. After waiting for 35mins, I was unable to view the vehicle apparently because it's been "cold" there was an issue with the truck where they couldn't get it started. Keep in mind this is Charlotte and we haven't had a day or night much below 35-40. This now made 2 vehicles that this dealership had failed to show me. In a last-ditch effort to save the day, I agreed to viewing a similar vehicle just not the color I originally intended. Another 35 mins into the wait of the second vehicle, the sales manager Phillip came up to me and said they had to move several vehicles out of the way to get the truck I wanted to view out. Come to find out after waiting for 45mins, the battery was dead in what was now the third truck I wanted to see. I spent a combined 2 days and 3 hours at this dealership and did not view 1 vehicle I intended to, nor in either visit did they manage to appraise my vehicle for trade-in. I will never go back to this location, I can't trust them and quite frankly can't understand how some of the most reliable trucks in the industry were having such issues simply starting. Perhaps because I'm under 30 years old they didn't want to do business with me, or maybe thought I couldn't afford it - well they're wrong and I'll gladly enjoy taking my business elsewhere. I should also mention, Stateline has partner lots in Pineville and Indian Trail - basically anything with CDJR in the URL is related. I wouldn't trust them. read more

Took my Ford Explorer in for a rear bumper repair after being rear ended. Given estimate, and later scheduled repair. 1 day later, told car was done ready to be picked up. When arriving home, the rear bumper still appeared damaged. Repaired bumper valance, but bumper cover was still damaged. We were charged for BOTH repairs. Then later found out our park assist was disconnected and not re-connected on the initial fix. Took back to shop to have the park assist repaired, and asked for refund on the repair they didn't perform. Be careful please. Check your repair and ensure all work documented was done up to your standards before leaving. read more

I have purchased many cars from various dealerships over the years. I always dread the experience. This time was different. Salesman Chance Williams was honest, timely, respectful, knowledgeable, and friendly. His communication throughout the experience was excellent. I would recommend Chance if you are looking for a new or used vehicle. read more

I gotta be honest, I had a great experience at Stateline. The dealership was highly recommended by a friend and I have to agree. I had to have some recall work done on a Fiat. Khali was my service rep assigned and he was great. He and the rest of the staff that I encountered were friendly, communicated very well on what to expect and the timing of the repair! Couldn't be more impressed with the operation. This is my future dealer! read more

Went in today looking for a truck. Found a beautiful 2020 Dodge Ram Bighorn. The dealership website advertises the vehicle at $46k but they claim a misprint and would not honor the price. Added another $5k to the price. Not very good business practice. Might change price in the near future but here it is advertised on their website. I left the dealership without the vehicle and will not be back. https://www.statelinechryslerjeepdodge.net/inventory/used-2020-ram-1500-big-horn-4wd-crew-cab-pickup-1c6srfft7ln349528/ read more

Don't trust this place when they call and say they are ready for you to come in and sign the papers. Apparently their finance manager is toooooo busy to to get off his duff and take care of business. read more

This is one of the worst auto Dealerships I have ever experienced. Bought a new jeep here. The buying process was full of misleading promises. Jeep came with 4 free oil changes. After I use these I will never return. Also have a used dodge Once I scheduled the dodge in for service. I was quoted 1800 for a repair which I had serviced at Meineke for 1/3 the cost. Parts department is full of unhappy people who would prefer you not ask for anything. The service Team is also clearly either mistreated or poorly managed. They treat their customers like a hassle rather then those how pay their income. What a sad place this is. January 3 2017. Back again for my last Free oil change. Tech told me the jeep needed a power steering fluid flush for a cost of 150 dollars. And wiper blades for a cost of 55 dollars. The Jeep has less than 20k Miles What a racket this Dealerahip is running. Terrible and unethical business being run here Choose a different brand or drive to South Charlotte for Service read more

Stateline Chrysler Jeep Dodge - This about says it all about what a terrible place this is This is the first thing you see when entering this Business - Car Dealers Near Me - Fort Mill, South Carolina

I was interested in a Ram pickup truck . The salesman was mouthy and confrontational and just not very nice. I'm here to buy a $40,000 vehicle and you're going to be pushy with the New York attitude? I test drove the vehicle and took it to my house about 8 mi away and thought about it showed it to my wife and thought better of the deal. I returned it the next morning. The sales manager said 'thanks for putting miles on my vehicle' . And I said you're welcome --it already had 629 mi on it. I just don't need the attitude. I bought a vehicle from these people years ago and tried this time. The deal wasn't good and their attitude was horrible. I will go somewhere else. read more