I have been a lifelong toyota person... This is by far the…read moreworst toyota I have been too. The service is poor, I took my 4Runner in because it had a low tire pressure and I found a small nail in it (it was a very slow leak) took over a week to get a low PSI, they aired it up for me and told me they couldn't patch it. I go home and wake up next morning and 2 tires are completely flat. It was in better shape before I took it in then after I left. To top it off they told me only way to replace is buy 2 new tires. The sales service is just as poor, They say they participate In the Costco auto sales program but most dealerships give you quotes and spec sheets to look at and compare vehicles. I spent a few days trying to buy or lease a vehicle and all they did was throw numbers at me and tell me how heavily discounted it was even though the payments were 200$ more a month then other dealerships for similar vehicles and packages. Once I told them I had to go else where the salesmen gave me attitude. North Charlotte Toyota, Concord Toyota and Gastonia Toyota are much better customer service all the way around. Toyota products sell themselves and in a lifelong toyota guy, I will just avoid this dealership.

My husband and I recently purchased a 2026 Toyota Grand Highlander from Toyota of Rock Hill, and we…read morehad an excellent experience working with Manny Bernabe. From the beginning, Manny was knowledgeable, patient, and genuinely helpful. He took the time to answer all of our questions, explained everything clearly, and made sure we felt comfortable throughout the entire process. Buying a vehicle can sometimes feel overwhelming, but Manny made it easy and stress-free. We never felt pressured, and he was always willing to go the extra mile to make sure we had the information we needed to make the right decision for our family. His professionalism, responsiveness, and customer service were outstanding. If you're looking for a new vehicle, I highly recommend asking for Manny Bernabe. Thank you for helping us find and purchase our new Grand Highlander!

The salesman Mike was very helpful and polite.It was a great experience working with Mike at 77…read moreauto.77 auto is a nice dealership to purchase good quality cars from.4 star

I bought a car from this place 2 weeks ago and the engine light and half of the dashboard is lit…read moreup. They say they don't sell lemons, but we will see. I'm very disappointed!'

Liars and thieves. Sad to because they are black owners. I have bought three cars from them. They…read morehave changed for the worst. Lie to you and make you feel important then they pull the rug from under you. Stay away from all of their locations.

We had tried a few other car dealerships and were told "due to your short length of time on the…read morejob, you're going to get a NO where every you go" I work contract, make well above average income, at Crown, they looked at me as a person, the fact that I've been doing the same job for 22 years (on contract) not the amount of time I was at this particular company on contract. Before we even set foot on the car lot, I had sent in all my documentation (Drivers Licence, Proof of income, residence etc.), Brian and John (I think that's the right name) checked my information, interviewed me for the loan and had an approval amount before even getting there. Although we chose a car we absolutely loved from the internet pictures, it happened to be about $4,000.00 more than our approval, but they worked with us, our down was only $500.00 more than for something in our approval amount, we received a much lower interest rate than expected. They deal with people from all walks of life, from those making minimum wage to those making over $150k a year...no matter what your situation, you're not brought in with a false sense of what you're approved for then sent to what I call the "Dog Pound" of ratty cars, you know up front before even going what you're approved for and are given a choice of late model, quality vehicles (in our case we were determined to get the one we fell for). Brian had the car we were interested in waiting for us when we showed up, handed us the keys for a test drive and when we returned, it was a matter of getting the car on our insurance, signing the paperwork, paying the downpayment and we were on our way!!! You will be treated with the respect and integrity you deserve, nothing hidden like 99% of the car dealers out there. Everybody was friendly, they make you feel like family, they're professional and don't pull anything over your eyes... If you're looking for a car, bottom of the barrel horrible credit or top of the chart excellant credit, you're going to get awesome treatment... I recommend this dealer (with multiple lots to pull from) 150%... If I could give them 10 Stars instead of 5... I would...

My Tahoe blew its engine while driving to New York. With over 120,00 miles I was looking at a very…read moreexpensive repair. Many dealers would have taken advantage of my situation but the staff at burns did the opposite. They were helpful and upfront dealing with my situation. Not intending to make a sale, the service department was more than willing to make the expensive repairs but asked me to consider taking that money and put it into a down payment on a new vehicle. I decided to go ahead with a new vehicle. The sales team was one of the fairest I had ever worked with. Again the new my situation but treated me fairly and found the vehicle I needed, closed the deal and out the door that afternoon. I wish I had a dealer like Burns near my home. I highly recommend.

Service technicians were very professional and explained services conducted as well as recommended…read moreservices

(4/9/22) It's time for my wife to lease a new Forte. We've been here since 11:45am. It's now…read more2:00pm. She's still signing paperwork. It's like the never ending story here. There were only two colors available for lease, orange and white. She chose white. I'm just here for the experience. I don't get out much these days. I just wish it would be over and done with so we could do something more interesting.

Terrible and they ripped me off on 220$ freon. I wish I would've taken heed to the other reviews…read morefor this company smh.

I bought a car from Family auto sales and it last for 10 months. Now i have to put a transmission…read morein the car. Its one thing i dislike and that is a liar. I personally believe that he knew something was wrong with this transmission when he sold me the car. I call back to talk to the owner and when he answered he claim that he was not the owner. I knew that it was him. I understand AS IS but a crook will never flourish in life. A true man would not hide behind a phone when a customer is in need of his assist. BEWARE OF THIS PLACE.

A few days ago, my son bought a car from Family Auto Sales in Rock Hill. On the way home from…read morepurchasing said car, the car died. Engine is shot. The car has no oil pressure. He had to have the car towed back to the dealer. The auto dealer had a mechanic look at it - charged my son 20$ to do so - said they couldn't find anything wrong. They refused to take the car back. He took the car home. The engine is full of sludge and is completely shot. He needs to put a new engine in this vehicle. He tried to get Family Auto to do the right thing, and take the car back and give him back my money, but they refuse. They sold him a car with a bad engine, and even though they sold the car "as is", I feel it is very bad business to sell a vehicle like this and refuse to refund the money when the car breaks down the SAME DAY he purchased it. He did not even make it home! My son would like his money back for this car. He is a young man, soon to be a new father, and he cannot afford to be ripped off like this. He purchased this car on April 19, 2011. He dealt with a man named David Atkins. The car is a 1998 Nissan 200 SX SER. He paid $2190 cash for this vehicle. I have filed complaints with both the Better Business Bureau and the S.C. Attorney General/Consumer Protection agency. Watch out for this company. They are BAD, BAD NEWS!