I am looking forward to my service at Honda Cars of Rock Hill. It is time to complete several…read moreservices on my 2022 Honda Civic including a transmission fluid flush. Booking was easy and so far costumer service has been great. I was able to get quotes for all upcoming services and automatically offered coupons listed on the website. I will report back when service is complete.

I wish I could give a six star review because this place has exceeded my expectations in every way…read more From the initial purchase to the interview service check-in's they have all been smooth and easy. If you're thinking about a Passport/Pilot I would recommend you go in a drive one and ask for the Bulldog, aka Mr Morris. So many great features to like about this vehicle, the biggest being SAFETY! So many safety features and when you have your 4 Grands, that is the prime mission! I just turned the appropriate mileage to take it in for the oil change and service check. I made the appointment on-line which was smooth and easy. I like those 7:30a appointments. The Staff was ready and waiting and once again I interacted with Jack. Very professional and a nice man with good comm skills and great manner. I was having some trouble with the rear hatch sensor. It's activated when you wave your foot under it. It worked when I first got it but it's been about a year and I don't use it that much. Jack brought the 'expert' in and he demonstrated a technique I wasn't aware of. It works, now that I know the technique. An example of their attention to detail and my concern about an important but rarely used feature. I've never once regretted my decision to purchase this vehicle.

Wanted to argue about how often to change oil. I'm not doing a 10k oil change and ruin my engine…read more I travel a lot and have always changed it at 5k. They do not have a car wash, not that I wanted one. And the waiting room is uncomfortable with short back chairs and no phone chargers. Hopefully they will reset the oil maintenance warning this trip. Service manager says there are two different warning lights. Never heard that. Worse than average experience.

I received an oil change and tire rotation with a coupon and I was able to get my battery serviced…read moreper the recall. Excellent servicing.

I want to share my experience with 77 Auto, a dealership in Rock Hill, South Carolina, to bring…read moreawareness to what I've been through. I purchased my very first car from 77 Auto in February of this year, and it has been nothing but a nightmare. Since the purchase, I've faced constant issues with the vehicle--month after month, I've had to drive an hour away to the dealership for repairs. Most recently, my car needed an engine replacement, and on November 18th, I dropped it off at the dealership for service. However, I was shocked to be notified just this past Tuesday that my car had been stolen from their property. Even worse, the theft actually happened on December 6th, and I wasn't informed until almost a week later. I am beyond frustrated with the lack of accountability and communication from this dealership. This has been a draining and discouraging experience, especially since this was my first car. I believe it's important to hold businesses like this accountable and ensure no one else goes through what I have.

My wife found a car she wanted at 77 and we went to get it. Our salesman was very professional. We…read moredecided to buy the car and he went to manager to work the deal. While he was gone another salesperson came over and lied to us, saying we were in luck because if we had not decided to get the car that day it would not be on the lot the next, because it was sold. When he walked away my wife said he was lying. Why would they show us a car that was already sold? Our original salesperson came back and we started talking numbers. They were adding a lot of fees and taxes to the price of the car. I started questioning the additions and the other guy came back. He started talking to us like we were stupid and was very rude. It got to the point I had to leave before I lost my temper. I have never been straight out lied to and treated so badly in any dealership in my life. I am 58 years and have bought a lot of cars over the years. Bottom line is 77 Auto lost my trust and we went to another dealer same day and got the same model car at a better deal and had a great experience. We bought a car for $25,000 and put $7500 down. 77 lost that for bad customer service and lying to me. DO NOT TRUST 77 AUTO.

We had tried a few other car dealerships and were told "due to your short length of time on the…read morejob, you're going to get a NO where every you go" I work contract, make well above average income, at Crown, they looked at me as a person, the fact that I've been doing the same job for 22 years (on contract) not the amount of time I was at this particular company on contract. Before we even set foot on the car lot, I had sent in all my documentation (Drivers Licence, Proof of income, residence etc.), Brian and John (I think that's the right name) checked my information, interviewed me for the loan and had an approval amount before even getting there. Although we chose a car we absolutely loved from the internet pictures, it happened to be about $4,000.00 more than our approval, but they worked with us, our down was only $500.00 more than for something in our approval amount, we received a much lower interest rate than expected. They deal with people from all walks of life, from those making minimum wage to those making over $150k a year...no matter what your situation, you're not brought in with a false sense of what you're approved for then sent to what I call the "Dog Pound" of ratty cars, you know up front before even going what you're approved for and are given a choice of late model, quality vehicles (in our case we were determined to get the one we fell for). Brian had the car we were interested in waiting for us when we showed up, handed us the keys for a test drive and when we returned, it was a matter of getting the car on our insurance, signing the paperwork, paying the downpayment and we were on our way!!! You will be treated with the respect and integrity you deserve, nothing hidden like 99% of the car dealers out there. Everybody was friendly, they make you feel like family, they're professional and don't pull anything over your eyes... If you're looking for a car, bottom of the barrel horrible credit or top of the chart excellant credit, you're going to get awesome treatment... I recommend this dealer (with multiple lots to pull from) 150%... If I could give them 10 Stars instead of 5... I would...

From the owner: Here at Crown, we believe that we are very different from most small independent dealerships. We…read moreare a locally owned and operated dealer with over 20 years of experience selling & financing cars in the Charlotte area. Currently we have four locations to serve you; in east Charlotte located on Ashley Road, in north Charlotte on North Tryon Street, in Rock Hi, South Carolina, and in Richfield, North Carolina. We offer great late model used cars and easy on the lot financing that guarantees you lower down payments & affordable monthly payments to fit your budget regardless of credit history. Every vehicle comes with its own Car Fax report as well as an optional Extended Service Warranty covering your vehicle for anywhere between 6 months and 36 months and discounts of up to 25% on service, parts & tires at our state of the art Service enter. We even offer a vehicle upgrade program which will offer you a better vehicle and complete refinancing after you have made 2/3 of on time payments due under your contract. Here at Crown we guarantee to treat you like royalty, where we offer cars and credit to everyone!

My Tahoe blew its engine while driving to New York. With over 120,00 miles I was looking at a very…read moreexpensive repair. Many dealers would have taken advantage of my situation but the staff at burns did the opposite. They were helpful and upfront dealing with my situation. Not intending to make a sale, the service department was more than willing to make the expensive repairs but asked me to consider taking that money and put it into a down payment on a new vehicle. I decided to go ahead with a new vehicle. The sales team was one of the fairest I had ever worked with. Again the new my situation but treated me fairly and found the vehicle I needed, closed the deal and out the door that afternoon. I wish I had a dealer like Burns near my home. I highly recommend.

We bought a new motor 2025 for our 2013 Chevrolet truck. The motor blew out January 2026. Took it…read morein for warranty and Burns has been working with GM. They tried piecing it together and finally decided to order a new motor after six weeks. The motor came in this week and we are being told now that the holes for the spark plugs are stripped out. They also had to order a new radiator that was damaged when the motor blew out. I contacted GM and between Burns and GM they blamed each other. Both are useless. Burns likes to converse by text. So we are back waiting going into the seventh week. I have always been a Chevrolet buyer for over 50 years but no longer. I just need the truck fixed and be done. Dell Bumgardner

(4/9/22) It's time for my wife to lease a new Forte. We've been here since 11:45am. It's now…read more2:00pm. She's still signing paperwork. It's like the never ending story here. There were only two colors available for lease, orange and white. She chose white. I'm just here for the experience. I don't get out much these days. I just wish it would be over and done with so we could do something more interesting.

I wish that I had read the Yelp reviews on this dealership before I bought a car . I haven't had to…read morefinance the car in 25 years because I buy most of mine outright . Well I started my own business and I had to have a reliable car so I figured I'd give financing a shot . I walked in there and the salesman pressured me so hard I literally felt like there was no other chance if I didn't buy this car . He told me this car was a one owner car, that turned out to be Avis Rental Car. 9 months after I bought the car I had to install a new transmission. There were a few electrical issues that started 3 months after I bought the car. My high beams stopped working and the recall did not include my vehicle I sucked it up because it was my fault for not doing my due diligence. Anyway, I had to fix a few things but after the trans was fixed, she did pretty well. 3 weeks ago, because a deer just had to jump across the road, I side swiped a bridge to avoid it. Can't help instincts. So I still owe on this car and, of course, insurance didn't cover the full amount owed. I figure maybe with the measly 7 grand they decided my car was worth, I might be able to pay off what was left and just get a salvage title. The engine and trans are fine. Its mostly just cosmetic. I call Kia Finance only to be told I signed a contract (READ IT ALL OR HAVE A LAWYER DO IT) that help.me accountable for the entire contract. There was no buy out available unless I paid the remainder in the car which was about another 8 grand. I know I was naive but talk about a predatory company. I had never heard of paying all the finance charges if you paid it off early. Definitely many lessons learned on this adventure. I WILL NEVER RECOMMEND THIS DEALERSHIP TO ANYONE. I get that car salesman are there to make money but what that man sold me was just outright lies and I was ignoring enough to fall for it . Do not do what I did. Make sure that you will always read the final print when it comes to paying off your car early. When the transmission went out a few months later I actually called the dealership looking for the salesman so that I could give him a piece of my mind. Lo and behold he no longer had a job there.​​ Had I seen these helps reviews, I'd have never picked that dealership. When I called to find out old boy was let go, I explained the situation and they told me it was my problem and they weren't responsible. Dude outright lied to me about the history, terms and conditions, or anything else. Predators. End of rant

I bought a car from Family auto sales and it last for 10 months. Now i have to put a transmission…read morein the car. Its one thing i dislike and that is a liar. I personally believe that he knew something was wrong with this transmission when he sold me the car. I call back to talk to the owner and when he answered he claim that he was not the owner. I knew that it was him. I understand AS IS but a crook will never flourish in life. A true man would not hide behind a phone when a customer is in need of his assist. BEWARE OF THIS PLACE.

A few days ago, my son bought a car from Family Auto Sales in Rock Hill. On the way home from…read morepurchasing said car, the car died. Engine is shot. The car has no oil pressure. He had to have the car towed back to the dealer. The auto dealer had a mechanic look at it - charged my son 20$ to do so - said they couldn't find anything wrong. They refused to take the car back. He took the car home. The engine is full of sludge and is completely shot. He needs to put a new engine in this vehicle. He tried to get Family Auto to do the right thing, and take the car back and give him back my money, but they refuse. They sold him a car with a bad engine, and even though they sold the car "as is", I feel it is very bad business to sell a vehicle like this and refuse to refund the money when the car breaks down the SAME DAY he purchased it. He did not even make it home! My son would like his money back for this car. He is a young man, soon to be a new father, and he cannot afford to be ripped off like this. He purchased this car on April 19, 2011. He dealt with a man named David Atkins. The car is a 1998 Nissan 200 SX SER. He paid $2190 cash for this vehicle. I have filed complaints with both the Better Business Bureau and the S.C. Attorney General/Consumer Protection agency. Watch out for this company. They are BAD, BAD NEWS!

been coming to car guyz since 2019 when i had some aftermarket rims put on my car. They charged me…read morea fair price for the service, and made sure everything was top notch. Since then I've brought every car i have that needs service here. Oil change, muffler delete, cosmetic repairs, etc. have yet to be disappointed !!!! Great shop, Great Service !

Mike and Sam and great individuals.. brought my car in to get my rearend updated and they went…read morebeyond expectations.. I appreciate you guys very satisfied