I want to share my experience with 77 Auto, a dealership in Rock Hill, South Carolina, to bring awareness to what I've been through. I purchased my very first car from 77 Auto in February of this year, and it has been nothing but a nightmare. Since the purchase, I've faced constant issues with the vehicle--month after month, I've had to drive an hour away to the dealership for repairs. Most recently, my car needed an engine replacement, and on November 18th, I dropped it off at the dealership for service. However, I was shocked to be notified just this past Tuesday that my car had been stolen from their property. Even worse, the theft actually happened on December 6th, and I wasn't informed until almost a week later. I am beyond frustrated with the lack of accountability and communication from this dealership. This has been a draining and discouraging experience, especially since this was my first car. I believe it's important to hold businesses like this accountable and ensure no one else goes through what I have. read more

77 Auto - Car Dealers Near Me - Rock Hill, South Carolina

My wife found a car she wanted at 77 and we went to get it. Our salesman was very professional. We decided to buy the car and he went to manager to work the deal. While he was gone another salesperson came over and lied to us, saying we were in luck because if we had not decided to get the car that day it would not be on the lot the next, because it was sold. When he walked away my wife said he was lying. Why would they show us a car that was already sold? Our original salesperson came back and we started talking numbers. They were adding a lot of fees and taxes to the price of the car. I started questioning the additions and the other guy came back. He started talking to us like we were stupid and was very rude. It got to the point I had to leave before I lost my temper. I have never been straight out lied to and treated so badly in any dealership in my life. I am 58 years and have bought a lot of cars over the years. Bottom line is 77 Auto lost my trust and we went to another dealer same day and got the same model car at a better deal and had a great experience. We bought a car for $25,000 and put $7500 down. 77 lost that for bad customer service and lying to me. DO NOT TRUST 77 AUTO. read more

The salesman Mike was very helpful and polite.It was a great experience working with Mike at 77 auto.77 auto is a nice dealership to purchase good quality cars from.4 star read more

The staff were friendly and honest for me! I came in to get an oil change on my daughter's Benz and have her tires checked for a road trip. Well, everything was completed(including free car wash) in under 2 hours despite all the customers. Also, the car wash technician was a perfectionist! The Benz looked brand new when the job was completed. I will bring my Beamer here for sure! read more

77 Auto - Staff member is courteous and is very knowledgeable in auto service. - Car Dealers Near Me - Rock Hill, South Carolina

slimy used car salesman. horrible business ethics. Beware! I was told I had a done deal. All I needed to do was sign my papers and drive away in the car that I wanted. My appointment time came. They had sold the car three days prior I drove 2 1/2 hours. They had nothing comparable and their solutions were non-negotiable. I came for the car I wanted they sold it out from under me. I was told I would sign and drive away. read more

Michael he was great very patient with us ! definitely go see him for your car needs . We came in with no idea on how to trade

They promised a trailer hitch in my purchase price but sent me to Charlotte and expected me to pay. They also were to pay my taxes, Never did. I had to mess with the DMV. Never again! read more

awful sales manager..bought a car that they should not have been on their lot. they are lying crooks. so far i have spent $800. in repairs that they wouldn't cover. buyer beware! they will rip you off! sales manager was rude beyond comprehension! read more

what I went through at this dealership I wouldn't wish on no one. Please do not believe the fake ratings you're seeing online. I purchased a vehicle and was driving the vehicle for 3 weeks. Told I had to bring the car back because their finance company could not verify my income? Now any professional dealership will have all of that completed and you have copies of my paystubs? they didn't clean the vehicle and it stinked. I returned the vehicle only to not get all of my deposit back and the store owner called cops on me but you stole my money? And the sad thing about it is you and your staff sit and laughter like it's funny.Very dishonest company. Beware when dealing with them. read more

******STAY AWAY FROM 77 AUTO IN ROCK HILL****** Horrible experience. Bought a '17 jeep on December 31 of '24. Loan ended up being about 43k or 44k. Between the service manager (rear differential they paid for more on this later), service plan i *THANKFULLY* paid for (water pump and thermostat), and my own out of pocket (oil pump and oil filter housing) ive put almost 8-10k into this thing. When i went for the rear diff to begin with... i was treated as if i didnt know what i was talking about because "they couldnt replicate the noise". Which i know is false because at 35 mph i heard the noise. So after i was talked down to i said "take it on the highway". Both service people dropped their heads. They did. Came back and said rear differential. "Gonna be expensive but not for you". Better NOT be for me. This happened 2 weeks after i bought it. But i love 2.5 hours away so getting up there on a one day off a week work schedule was NEXT TO IMPOSSIBLE. I had to pull teeth to get a loaner car for a week while they fixed it. I found a shop out by my work (2 driveways away) and forgot about service plan. When i called 77 and asked about advice on overheating issue... i was told "well let me pull your sale jacket tomorrow and see if you bought a plan". Why was this not thought of before? Neither here nor there. Saved me a bunch of money out of pocket. When Jeep started running warm continuously after thermostat and water pump replacement, I brought back to shop near me. Couldn't figure it out. So I called 77 and asked about options. Because I can't afford this constant repair hassle (plan or not). Was told "well it's not a lemon because it's a used vehicle". Okay I get that. I also get jeeps are somewhat of a money pit. But for LESS than 65k miles and I have THIS many issues? YALL SOLD ME A LEMON. So I went up today because I couldn't get clear answer on what my options for trading in were. Kept getting told "I'll run numbers and call you back". I must've called..... 15 or 20 times before I decided "screw it. Next day off I'm going up." Then I was told "well you have too much negative equity and you were also told three times that this trade couldn't happen." I nearly started yelling. But I kept my cool. I said "do you really think if I was told that I'd have wasted 5 hours driving? 2.5 here and 2.5 home." I was told "well it's not a waste because you had to find out." I threw back "no. It's a waste. Yall didn't communicate properly so I went off of hope this would get rectified. I was NOT told ANY amount of times. I was not called BACK. That is a bullshit lie they told you. And how dare you say they told me when they didnt." He refused to look me in the eye after i said that. Also want to say that after I called my lender to ask about some wording that was used that I wasn't aware of the meaning of I was told "they never submitted tje request to us so when they said your lender said it was too soon that's not true. I have zero record of that." So I called back to 77 to voice my concern and was told even with a cosigner, my approval was next to slim. I asked what options I have. I was flat out told I could willingly let the jeep get repossessed. ******STAY AWAY FROM 77 AUTO IN ROCK HILL******​ read more

I got recommended this shop by a guy I work with. I'll leave the $400 for 15 miles back and forth to Charlotte out of it. They had my car for a week. Day 1 we talked, I think bad fuel pump this was a Monday. The first call after the cars arrival was about what codes did I see it throwing and what I thought. Not sure why it wasn't immediately put on a diagnostic to see what the issues were? I let that slide just like the next 4 days. I didn't call, I let the do their thing. On Friday that week I call at 12:30 and left a message, they never called me back and are now closed all weekend. Monday morning around 10 I call, lady said oh yeah there's be service campaigns on your car, im going to take parts into garage I'll talk to mechanic and call you right back. I immediately went to audiusa.com and searched my VIN, no recalls, no service campaigns...nothing. I waited all day because she said, I'll call ya right back. On Tuesday morning I swallowed my anger and called informing them they'd had my car for a week and hadn't even produced a diagnostic code and I wanted to go another way. She was so happy happy to give me a price for nothing they did at $400 and I had no choice, my car was hostage by law. Luckily she "gave" me a discount to $200 i payed and had the tow truck already arranged. All I can say is just dont take your vehicle there. They asked me, the customer what codes it was throwing...WTF do you not have a simple OBD-2?? telling me there are service campaigns?, not returning phone calls multiple times? Just dont take your care there, all in all back to charlotte I was out about 1k. 4 days later a Mexican in chalotte, that doesnt speak engliah, fixed it for $500. Driving it now, no issues. Zero stars and my money back if I could from these lowlifes. read more

i purchased a 2018 silverado from 77auto,in oct.25,since ive had the truck ,the seat motor sounded horrible ,seat belt was locked up and horn wasnt working ,they fixed the horn and seat belt but seat motor is not worling at all now ,paint issuea with the two fendera ,they are not same color as truck ,the price for truck on internet was $29477.00 but on the paper work it was jacked up to $34900.00 ,they really have tried to sweep that issue under the rug ,shady and untrustworthy of any human beings business ,they dont deserve your business at all ,carmax is alot better and are absolutely honest and up front pricing and service is great with carmax ,ive bought several vehicles from them ,77auto should not be in business at all ,shady with scams and lies from the front door to the back door ,they dont even deserve one star ,should give them 5 trash cans for a review ,awful experience at that place read more

Worst dealer ship ever ran my credit for a suv that was not on there lot should have let me see the suv first and test drive , when the suv arrived it was nasty inside rims was all crashed up with curb rash and big chips out the rims tires was bald and 4 different tires and almost 2 years apart on each one tire was from 2019 -2020 and 22 I told them I did not want the vehicle and said paper work was done nothing they can do . They finally agreed to put new tires and put crappy cheap tires on a Escalade . If was not for a big family and a baby due any day would never bought a vehicle from them . Do not buy from this place do not care for there customers read more

Christian friendy and helpful made my car experience there great and I hope that you will enjoy the experience for yours

Absolutely horrible experience. Took the day off work to purchase a car from them. I had an appointment set, documents sent, my trade in vehicle was meticulously cleaned, and we brought plenty of capital for a down payment. The Ford Escape they advertised was exactly the vehicle and package that I had spent hours researching. I called before I left Fountain Inn to verify my appointment and wanted to see if it was OK if I showed up a bit early, which I was assured would be fine. After a two plus hour drive up I was informed that the vehicle WAS NOT THERE!!!! After almost two hours sitting at this "dealership" I was then given the salesman upsell of a more expensive vehicle that I was offered at an insultingly high price. No apologies or no concessions for their ENORMOUS BLUNDER!! So........back in my original vehicle we go, sat in traffic for an hour and a half, and then the lovely two hour drive back to Fountain Inn..........WITHOUT THE NEW CAR!! This debacle cost me a days work, gas, unnecessary miles on my trade in vehicle, and an enormous amount of wasted time. To say I was furious would be a serious understatement! To add insult to injury, my credit was pulled FOUR TIMES TODAY!! WITHOUT THE VEHICLE BEING THERE!!!! When I inquired about the hard pull(s) on my credit, I was simply told to dispute it!! Such a frustrating and insulting day, I would HIGHLY recommend staying away from this operation and their deceptive tactics.......it will save you time, money, and a TON of aggravation!! NEVER AGAIN 77 Auto....... read more

Very next level sleazy business here sells men sold me a car that ended up having multiple issues. At first I was insured there mechanics would be able to fix said issues just to receive a call telling me it "wasn't under warranty" when it definitely was I hadn't even driven the car off the lot before problems started happening. After arguing back-and-forth with a manager for almost an hour it was agreed the problems were under warranty and they would fix it on there time. After having my car held hostage for 3 months they were not able to fix the issues going on with the car and had to send it to a dodge dealership 1 week later I got my back. Take your money elsewhere the people that work here are very confrontational and will not hesitate to yell and treat there customers like garbage read more

There just is something missing with this "dealership." Went in as a pre-approved and qualified buyer, placed a 500 deposit to hold the car until I could come after work to complete the purchase. arrived after work to finalize everything, test drive the car, indicated we were happy with it and ready to complete the purchase as intended. once in Dave's office he provided me with VIN information asking that we go ahead and start the process of adding to our insurance while the sales manager was working with multiple lenders to get the best rate. I had a nearly perfect credit score pulled and they assured me there were multiple banks and they were doing their best work to get us the best rate. we were then given the final bank who the loan would go through and just waiting for our turn to enter the finance office. we went into finance office once it was out turn, he indicated it was his first day and he was fumbling through a few things but he's been doing this for years and assured us he would get us in and out as quickly as possibl. as we started to sign paperwork I noticed the bank they were using the paperwork did not match what was provided to me by the salesman. I spoke u, he indicated to me no the salesman got it wrong this was the correct lender who approved the loan terms and we proceeded with the paperwork. I asked why the tag title dealer fees tax were not listed on the contract instead it was a lump sum and no breakdown, he said "we don't do that" then he showed me the warranty paperwork indicated "I had to select the extended warrant, no option" I indicated I didn't want the gap coverage as I would by paying the car off in a short period of time. Ok so he adjusts the contract removing the gap but keeping the warrant even though I said I really didn't want it, he said you're buying a jeep you have to have it. Drive home paperwork done. Check engine light turns on.text salesman he indicates he hopes I bought the warranty because otherwise they'd not have to fix the issue. I did I said because I was told I had to but the car sale was less than 12 hours ago I expected they'd do the right thing and correct the issue. I dropped off the next day for repair work. A day goes by I hear nothing. The next morning I hear from service they are fixing the issue will have to me by end of day. Finally get a text 6 pm I can come get it service is closed just pick up from salesman. Get there in asked to step inside they missed a signature on one page. ok I step into finance office where I'm given a complete new contract to sign, why am I resigning all of the paperwork, I asked. He indicated he had messed the initial paperwork up and used the wrong bank lending information and I said well which bank should it be the original one like I told you the salesman gave me, no it's an entirely different bank. I asked why the bank change, he said because there were too many calls that day and the wrong bank was selected, but it's ok nothing changed. I asked to see the original paperwork that I signed so I could verify that nothing else had change, he proceeded to tell me he would find it. 15 minutes of him fumbling and pushing paperwork around he says I can't find it, I threw it away. I asked how I was to verify the paperwork was the same if he didn't have the original, he said well because the only thing that ch aged was the bank, and I asked but I don't know that without comparing, he said but where is your paperwork, I indicated I don't drive around with my financing paperwork in my car. He said well I promise it's just a change in bank. I indicated I was uncomfortable with signing a new contract without verifying the old. I asked if because the original loan paperwork was never funded did that mean that sale was void he said yes. I said so I can just give you the keys back and this is void and I will keep searching for a car for my son. He at no point attempted to make it right or even advise dealership manager that perhaps he had made an error and it was causing an issue with the sale of the car. I gave him the key and expressed I was very uncomfortable with how this was playing out and didn't want to proceed with the purchase of the car. They indicated that I was under contract and I had a 500 deposit. I said the contract is void you changed the terms even if it's the bank that changed you changed the contract after I signed it and you don't even have a copy of the contract that put me under contract on this car! I want my 500 deposit back and the sale is void. This place is shady I'd the are not doing something shifty in the books and attempting to move a sale through fast then they're just inadequate incompetent dealershi that's people are not equipped to handle a car transactio. I would be careful it is possible they could have puffed that new contract with anything they wanted and I wouldn't have known. They could have truly just made a mistake but at no point did a manager step in to try and help talk through it read more

I like ovner see what they do. Open double eyes and very important check oil's.

Christian at 77 Auto is the best. Always so helpful and welcoming, not to mention, extremely knowledgeable on the information. He was willing to go out his way to elaborately explain anything I had questions on. 10/10 would recommend! Great experience, quick service, and reasonable prices without forcing unnecessary services. read more

I was sent a promotion for purchasing tires. BUY2GET2 I contacted the dealership and gave my info. I was told to call the Service Dept Several attempts failed so I recontacted the original associate. I was told they were very busy and someone would get back to me. I contacted them again the next day only to be told that they couldnt help me as they dont carry the size tire Im looking for. I was told in the beginning that they carried 12 major brands of tires. You would think among those 12 major brands that would include say Goodyear or Bridgestone or Cooper or Michelin among others.. I am seeking a common size tire and found many different options for the size Im looking for in almost every brand name possible. My opinion but I believe they dont really want to honor their promotion or deal with anyone unless you are in the dealership... I try to do most of the leg work online now to find the best price OBVIOUSLY this dealership doesnt honor their promotions read more

The Service Department at 77 Auto is fantastic! They have great prices on basic services like oil changes and tires, and can do big mechanical jobs. Christian always gives me great service! read more

Was offered $25k by KBB for my car. 77 Auto hounded me to come in to buy my car and even said they might pay more but needed the car inspected by the service department first to determine. Drove 1 hour there just for them to BS me and offer $16k. They never even looked at the car. I took my keys and drove another hour back home. Complete waste of my life but thankfully ended up selling for $29,500 to someone else. Don't trust these guys and stay away if they try to bait you with your KBB offers. These guys are clowns! read more

do not buy the groupon for the oil change! the service department refuses to answer the phone to make an appointment or even check on the status of your vehicle. i have been trying for days to reach them!!! read more

I'll do this in Spanish and English. Long story short ... I live in Georgia and saw this Nissan leaf SL Plus advertised on the 77auto website. I called and arranged an appointment to go on Tuesday, November 23rd. traveled 3.5 hours to view and buy the car. The staff were very friendly but when I arrived I found that the car had not been fully charged and with dirt stains on the interior roof panel of the car. The black trims of the doors on the outside were dirty and the seats with dog hair. They told me they were going to charge the car and clean it well while they did my paperwork. I was cool with that and started the process. Two hours later they told me that they had taken the car to be charged and they had not realized that it had not been charging and they had not cleaned the car. It was already 1:40 pm and it was too late to re-charge it, so I asked the manager to send the car to my house fully charged and cleaned by Friday the 26th. I went home 3.5 hours back without any car, sadly, and with the promise to receive the car on Friday. Today is Friday the 26th. I just called the dealer to confirm the shipment of the car and they put me on hold (10min), probably squaring the delivery of the car at that time. The manager told me that the vehicle is going to be DRIVEN from SC to my house, they are going to charge it near my house and they are going to deliver it to me. He told me they don't have staff to clean the car at that level. I asked him if they don't have a tow truck or a delivery service to other nearby states and if that's their style of delivering cars. The manager said that because it is the day after Thanksgiving they have no staff. Was I the one who promised delivery that day? I have no problem driving my car down to my home on the day I went to the dealer (Tuesday) and putting those miles driving myself, but does someone else driving it? No way! Now yes, long story short, I canceled the purchase. Too many red flags. Español: Acabo de terminar la llamada con el gerente de 77auto. La historia larga corta... vivo en Georgia y vi este nissan leaf SL Plus anunciandose en el website de 77auto. llame y quedé con ellos en ir el martes 23 de noviembre. viaje 3.5 horas para ver y comprar el carro. El personal muy amable pero cuando llego me encuentro que no habian cargado el carro y con manchas de sucio en el techo interior del carro. Los bordes de las puertas en el exterior sucios y los asientos con pelo de perro. ellos me dijeron que iban a cargar el carro y a limpiarlo bien mientras me hacian el papeleo. Yo estaba cool con eso y empece el papeleo. A las dos horas me dicen que habian llevado el carro a cargar y no se habian dado cuenta que no habia cargado y no habian limpiado el carro. Ya eran la 1:40pm y era muy tarde para volver a cargarlo, por ende le pedi al gerente que me enviara el carro a mi casa completamente cargado y limpio para el viernes 26. Me fui para la mi casa 3.5 horas de regreso sin el carro y con la promesa de recibir el carro el viernes. Hoy es viernes 26. Llamo al dealer para confirmar el envio del carro y me ponen en espera (10min), probablemente cuadrando en ese momento la entrega del carro. Me dice el gerente que el vehiculo lo van a MANEJAr desde SC a mi casa, lo van a cargar cerca de mi casa y me lo van a entregar. Me dice que no tienen personal para limprar el carro a ese nivel. Le pregunto que si no tienen una grua o un servicio de entrega a otros estados cercanos y si ese es su estilo de entregar carros. El gerente dice que por ser dia luego de Accion de Gracias no tienen personal. Acaso fui yo el que prometio la entrega ese dia? Yo no tengo problemas en manejar mi carro el martes y ponerle esas millas manejando yo, pero que alguien mas lo maneje? que le ponga stres o que lo maltrate mientras lo maneja como cuando protestas por la comida que te sirven y luego te sirven otro plato sin saber las barbaridades que le han echo? No way! Ahora si, long story short, I cancelled the purchase. Too many red flags. read more

They sold me a 2018 Nissan rouge and it didn't come with the plastic to cover the spare tire in the back, they didn't believe me when I said my breaks were screeching or when my blowing motor wasn't working and they had proof that they didn't work because I showed them. They brushed me off and had an attitude the first two times I went and the person who test drove my car left his bottle of liquor in MY car. They tried to cover it up by saying someone that works there sells it but I own a restaurant and have a liquor license it was literally in a paper bag. I said I would need a rental car to get around (for work and such) which is free when you read the fine print but they didn't want to give it to me at first even though the person I talked to said they would leave a form at the service desk to give it to me. read more

I came in for an oil change that I had purchased via Groupon and Christian was phenomenal! 10/10 service & extremely family friendly, I'll be back! read more

We loved buying our outlander from Doug at auto 77 they are amazing. Made our car buying experience wonderful. Would definitely recommend to anyone looking for a used car read more

I had a great car buying experience along with great customer service from scheduling my appt to my actual service appointment! Will continue to take my vehicle there! read more

Words cannot describe the level of discrimination and unprofessionalism that I received from 77 Auto. Especially Javon from the Sales Associate & Tiffany the Sales Manager. I was made fun of and I was turned away from lending even when I was well qualified. I would WARN anyone considering this dealership to stay away from these slimy people. read more

I bought a car from them three weeks ago and it is now having problems. They are telling me that there is nothing wrong with it. I know what I am experiencing but I guess I am full of shit. I was asked if this was my first manual and it's not. The level of unprofessional conduct is off putting. read more

Awesome service! Nate was the greatest. He was super professional and very knowledgeable! I really enjoyed my experience!

I felt like I was discriminated since day one walking into here Javon and Tiffany did not treat me right they wasted my whole day and I was over qualified to get a car I hope this company goes under the bus buyers beware of this place I hope they don't make it long in the business I was not treated with kindness they help the people that they want to help in car business it's about making customers happy I hope Javon and Tiffany get fired from the job and get reported to BBBand hope they get shit down and get reported the whole staff was not trusted and made me feel unsafe and I walked out and went to another dealership that took my loyalty this company is a complete waste of time buyers this place is a big scam please watch out please read more

On a road trip with two young children, we stopped at a McDonald's to get food and our truck *died*. After calling AAA and finding it was going to be over an hour, my husband scouted the area to see what he could find. He walked to 77 Auto where they helped him confirm it was a dead battery and after buying a new one, a service technician drove to McDonald's to jump start our vehicle so we could get it to a service bay, where he quickly installed it for us for free. Our only regret is that we did not get the kind gentleman's name to add to this review. Excellent and very quick service. Very helpful. We will go out if our way to come here to have our vehicle serviced in the future. The Ward Family read more

this is the most un professional business I've ever had to deal with not only did they knowingly sell me a lemon that I brought back 3 days in a row happy to keep band aiding but that' was apparently as far as they could go still having the issues but the best part is the temp tag the give you the paper one yea well mine expired 2 weeks ago they sent the paperwork to the wrong county first got return sent it to the right county finally!!!!!! WHOOOOOPPSSIEEEEE they forgot to sign their name! this place is a typical used car dealership folks will tell you anything they have to get your money from your pocket to theres -BRYCE BANKSTON read more

I would not recommend anyone buying from 77 Auto in Rock Hill. I purchase a 2019 Dodge Van and and I had to purchase a new battery for it two weeks after I got it. Which I know that could happen at anytime. This week Monday I was on my way home from work and my A/C quit blowing any cool air. So I called 77 Auto service department and left a message no call back called again on Tuesday left a another message finally someone called me back. I asked if it was covered under warranty she said she had no idea she wasn't in the sales or service department. Said the sales manager would call me today no call back. So I took it some where else and had it check. It was 1.50 low on Freon wants me to bring it in a week so they can recheck and see if the compressor going out if it is said it may last till next spring. I wish I had never ever done business with them. read more

If I could give zero stars I would. Bought a car from them and the key fob didn't work. was told to bring it in and the key guy would replace it or I might just have to buy a new fob (not a chance). Once you get the car off the lot they don't really want to be bothered it seems like. Have a free year of service and would rather take my car somewhere else and pay for it to get serviced than come to 77 Auto read more