Liars and thieves. Sad to because they are black owners. I have bought three cars from them. They…read morehave changed for the worst. Lie to you and make you feel important then they pull the rug from under you. Stay away from all of their locations.

We had tried a few other car dealerships and were told "due to your short length of time on the…read morejob, you're going to get a NO where every you go" I work contract, make well above average income, at Crown, they looked at me as a person, the fact that I've been doing the same job for 22 years (on contract) not the amount of time I was at this particular company on contract. Before we even set foot on the car lot, I had sent in all my documentation (Drivers Licence, Proof of income, residence etc.), Brian and John (I think that's the right name) checked my information, interviewed me for the loan and had an approval amount before even getting there. Although we chose a car we absolutely loved from the internet pictures, it happened to be about $4,000.00 more than our approval, but they worked with us, our down was only $500.00 more than for something in our approval amount, we received a much lower interest rate than expected. They deal with people from all walks of life, from those making minimum wage to those making over $150k a year...no matter what your situation, you're not brought in with a false sense of what you're approved for then sent to what I call the "Dog Pound" of ratty cars, you know up front before even going what you're approved for and are given a choice of late model, quality vehicles (in our case we were determined to get the one we fell for). Brian had the car we were interested in waiting for us when we showed up, handed us the keys for a test drive and when we returned, it was a matter of getting the car on our insurance, signing the paperwork, paying the downpayment and we were on our way!!! You will be treated with the respect and integrity you deserve, nothing hidden like 99% of the car dealers out there. Everybody was friendly, they make you feel like family, they're professional and don't pull anything over your eyes... If you're looking for a car, bottom of the barrel horrible credit or top of the chart excellant credit, you're going to get awesome treatment... I recommend this dealer (with multiple lots to pull from) 150%... If I could give them 10 Stars instead of 5... I would...

Phil and Carey in the Service Department were great! Carey fixed my windshield wipers so fast! They…read moreboth were so courteous! Thanks guys!

Good communication and always good service. This time we had a little video of things that were…read morelooked at and checked.

My husband and I recently purchased a 2026 Toyota Grand Highlander from Toyota of Rock Hill, and we…read morehad an excellent experience working with Manny Bernabe. From the beginning, Manny was knowledgeable, patient, and genuinely helpful. He took the time to answer all of our questions, explained everything clearly, and made sure we felt comfortable throughout the entire process. Buying a vehicle can sometimes feel overwhelming, but Manny made it easy and stress-free. We never felt pressured, and he was always willing to go the extra mile to make sure we had the information we needed to make the right decision for our family. His professionalism, responsiveness, and customer service were outstanding. If you're looking for a new vehicle, I highly recommend asking for Manny Bernabe. Thank you for helping us find and purchase our new Grand Highlander!

I have been a lifelong toyota person... This is by far the…read moreworst toyota I have been too. The service is poor, I took my 4Runner in because it had a low tire pressure and I found a small nail in it (it was a very slow leak) took over a week to get a low PSI, they aired it up for me and told me they couldn't patch it. I go home and wake up next morning and 2 tires are completely flat. It was in better shape before I took it in then after I left. To top it off they told me only way to replace is buy 2 new tires. The sales service is just as poor, They say they participate In the Costco auto sales program but most dealerships give you quotes and spec sheets to look at and compare vehicles. I spent a few days trying to buy or lease a vehicle and all they did was throw numbers at me and tell me how heavily discounted it was even though the payments were 200$ more a month then other dealerships for similar vehicles and packages. Once I told them I had to go else where the salesmen gave me attitude. North Charlotte Toyota, Concord Toyota and Gastonia Toyota are much better customer service all the way around. Toyota products sell themselves and in a lifelong toyota guy, I will just avoid this dealership.

(4/9/22) It's time for my wife to lease a new Forte. We've been here since 11:45am. It's now…read more2:00pm. She's still signing paperwork. It's like the never ending story here. There were only two colors available for lease, orange and white. She chose white. I'm just here for the experience. I don't get out much these days. I just wish it would be over and done with so we could do something more interesting.

Terrible and they ripped me off on 220$ freon. I wish I would've taken heed to the other reviews…read morefor this company smh.

Service technicians were very professional and explained services conducted as well as recommended…read moreservices

My father took his car in after the a/c stopped working in June on his way down from New York…read more He asked Dustin if it was under warranty and was assured it wasn't. (I think you know that since I'm mentioning it, it actually was) Didn't know how long the repair would take so I met him at the service shop and heard the conversation when Dustin came out to tell my father the issue. (A missing nut or bolt he said was the cause, probably caused by whoever did service on it last since it can only be removed with a special tool) My dad was thrilled it was an easy repair and he paid around 300$ (don't remember the exact price) and then left, pretty happy despite having to pay so much out of pocket when he thought it was under warranty. Since he was visiting, he parked his car and rode with me for the six days he was here. When he left for New York, he was less than an hour away from Rock Hill when the air conditioning stopped working again. When he got back to New York, he had his Chevy dealer look at it and actually fix the problem (under warranty) When he called Burns, Dustin had said that he told him he couldn't guarantee that what he fixed was the problem which was never said. He also said he told my father that he would need the car for about 100 miles and that my dad said he didn't want to wait. That never happened. It would have been no big deal for them to keep the car since he wasn't going to be driving anyway, but the fact is, that was just never mentioned. None of it. My dad called Burns again, wanting to speak with a manager and was told there wasn't one. My dad doesn't live here, obviously, but i do and will tell anyone who listens to stay away from Burns.

Apparently, this dealership specializes in the rare art of "harassment-based sales," where they…read morespend days hounding you to visit, only to develop a sudden case of amnesia the moment you arrive with cash in hand. It was truly a miracle of modern commerce: a car that was confirmed available to my spouse just 48 hours prior magically "sold" the instant we walked in, funds secured and ready to close on a 20-year-old vehicle. Perhaps the sales manager was intimidated by our "educated" demeanor or the fact that our credit scores were higher than the staff's collective IQ. Watching the salespeople huddle near the entrance like a pack of confused wolves only to have the first person we encountered confirm they knew exactly which car we were talking about was a nice touch of unintentional transparency. Deciding to give them a lesson in basic ethics, I called from a different number using an alias. In a stunning turn of events, the car was resurrected! It was suddenly available for the "new" caller, right up until the point where Moses realized he had been caught in a blatant, bold-faced lie. At that moment, the vehicle entered a quantum state of being both sold and unsold simultaneously. Moses, who apparently moonlights as a fiction writer when he isn't botching sales, pivoted to a story about "lucky buyers" who just hadn't picked it up yet. It's impressive to watch a man double down on a falsehood while standing in a room full of people who already know he's full of it. I suppose I should have expected this level of "integrity" from an establishment that seemingly lives by the motto, "Why tell the truth when a lie will do?" It's a bold business strategy to profile customers and assume that intelligence is a liability, but I guess Moses and his team aren't used to dealing with people who can see right through their low-budget theatrics. This entire experience was a masterclass in "alternative facts" and bottom-tier customer service. If you're looking for a place where the truth is optional and the sales tactics are channeled straight from a MAGA rally, this is your spot. WWJD? Probably find a dealership that doesn't treat honesty like a luxury upgrade.

They don't return calls for days and lie about what services need done. Can't believe they are…read morestill in biz

Russian con artist will sell you a "perfect" car and when you finally drive it off the lot it…read morebreaks down immediately avoid at all costs transmission was completely stopped shifting

Gio! You should be ashamed of yourself! I Had to pay $1,338.00 for repairs only a month after…read morepurchasing a Hyundai from this place. Rattling sound so I took it to a reputable mechanic I know who said the entire transmission was being held together with ONE bolt instead of the FOUR it should have. The bolt was stripped. This should be a crime! This place is trying to unlife people. Also, they didn't tell me that the airbag was missing. How do they sleep at night?

We purchased a classic car that was in good shape, but just needed some little tweaks to make it…read morerun amazing. Kevin and Kenny did a WONDERFUL job on our car! Not many garages work on 50+ year old cars, and considering that, the price was fair. I agree with other posters that they go above and beyond in their service. I won't be taking my classic to anyone else, and I try to sing their praises to anyone who will listen.

Brothers did an amazing job on my 50 Ford Coupe. Brakes, steering, Vintage Air, wiring, turn…read moresignals, all installed to maintain the stock look. This family does it all with two generations of knowledge and experience. Great work!

Every person there was kind, helpful & knowledgeable. Buying…read morea car is scary ... these are men you can trust!

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

Mike is AWESOME!!!!!!Mike has has been servicing my car for years never had a problem. Made a…read moremistake on previous hit 3. Mike and team are 5+.

Honest and reliable! Mike will always be honest with his customers, friendly, polite staff.read more