After an initial call and sending photos I could not get any reply. Multiple texts and phone calls…read morelater. Left messages with other people who said they would have Todd call me back. Two weeks later and still nothing. Worst customer service ever.

I want to be clear: this review has nothing to do with the dollar amount. I would have been happy…read moreto pay any price quoted to me upfront. This is strictly about poor business practices, a lack of integrity, and a business owner who does not honor his word. My truck was towed by Color Creations after being dispatched through a law enforcement rotation. On-site, before hooking up my truck, the driver quoted me $100, stating he 'likes to help people out.' We shook on that price. However, 13 hours later--once he had my truck in his possession--the owner called and informed me the price was now $275. When I questioned the 175% increase, his excuse was that because my truck was under warranty, I would 'be reimbursed anyway.' Using a customer's warranty as a reason to triple a quoted price is predatory and unethical. I originally had no intention of posting a public review. I sent a private, professional message to the owner expressing my disappointment. Instead of making it right, the owner called me, was incredibly rude, and told me to 'go ahead' and post my reviews before hanging up on me. In a follow-up text, he doubled down, claiming that because he was on 'rotation,' I 'had no choice to refuse' him and he was under no obligation to honor the $100 price we agreed upon. This is a blatant misrepresentation of the law and the rotation system. Under S.C. Code Regs. § 38-600 and the SC Unfair Trade Practices Act, a business cannot quote one price to get the job and then demand triple once they have 'captured' the vehicle. A business is only as good as its word. If you value honesty and a man who stands by what he says, I strongly recommend looking elsewhere. I will be pursuing this matter through the Lancaster Sheriff's Office and the South Carolina Department of Consumer Affairs.

Great body work!! My car looks amazing!!! I Would not…read morerecommend anyone else. Wayne is a color expert.

They did an absolutely amazing job. It was like watching an artist at work. I would've never…read moredreamed. They could've gotten the dent out of my hood as they did. Highly recommend.

I had some minor scratches on my car from a parking incident. Denny buffed them out quickly and the…read morecar looked as good as new again. I highly recommend PDR.

He came out initially and did the pre-work . The weather was a little sketchy so he said he would…read morecome back . That's where the problems began . From that point forward he was unresponsive or when he showed up was not prepared or did not show up when he said he would. The straw that broke the camel's back was when we made repeated text messages with him indicating that he would indeed be here today at 10:00 to complete the repair . He indicated that indeed he would be here today. He was not. The issue is the owner of the vehicle has to take off work thus losing money to make these appointments . He did not show he did not reply to any emails or phone calls . As of this riding I'm still waiting to hear from him . I have contacted someone else to complete the repairs . As a business owner myself , I can't even imagine treating your customers this way . Do not use this person . I see the good reviews seem to be a year ago . Apparently, a lot can happen in the year .

Brandon met me at my home on a Monday morning and by the afternoon my car was good as new. A very…read moreconvenient mobile service, I highly recommend! Check out the before and after. Thanks Brandon!

Maybe it's the building! The new owner sounds just as bad as the old one. He conned my dad out of…read moreover $8,000 and barely did anything to his car. We dropped it off with primer and left with it still looking like primer. He went on and on about how much work it was to get the fenders straight because of how bad they were before.. the funny thing is those were brand new fenders that we bought before bringing it to him!! that's the first time I heard him get quiet after we told him that. We should have known then but I'm sure this guy has been ripping people off for years and he got us good. He didn't fix any of the problem areas we asked him to fix, he sprayed some etching primer on last minute before meeting to look at the car to make it look a little different than when we dropped it off, he is a horrible communicator and will just straight up ignore you when he pleases. The list goes on. Do not do business with this place, Brian Moore, or Case Customs & Collision!

This guy is definatly a con artist.. Was very nice when I met him in July of 2021, I dropped a car…read moreoff, with a $1,500. deposit.. Dropped shipped parts from supplier.. Called me and said he never got the parts, I believed him and he said he was busy working on the Trans Am,, sent him a check for $4,500 to get what he needed.. July 2022 Got a call to come pick my car up.. It was still sitting out back, right where I left it a year ago... I am 5 hours away, out $6k, my parts and car is worse than it was from sitting outside. Shame on Jeff. I will be seeking legal action.

Morey is amazing! Thanks for being courteous, compassionate, and service oriented…read more I am pleased to recommend your business at every opportunity.

The staff were friendly and attentive, and the work on my vehicle was finished with a professional…read morefinish.

Highly unethical place. This place was referred as a tow option by local law enforcement after my…read morevehicle was a stolen recovery. After confirming with law enforcement that specific items were intact, this tow company delivered my vehicle late the next day with seats removed, console removed, camera and electronics removed, batteries and alternator were swapped out! Imagine having your vehicle stolen, being lucky enough to have it found only to have things stolen all over again. These folks are absolute crooks.

Waited over a hour for them to get there and when the owners evil moron son finally showed up, he…read moreinformed me he can't give my children a ride! My van is a "special" type of piece of junk and brakes down once or twice a year. I am a stay at home mom while my husband works. I have never not had my children with me when a situation like this has happened and I have NEVER had anyone say this to me. The jerk literally left me and my family to walk miles home in the hot heat! I refused to allow him to tow my van and I got another company to do so later. The guy is heartless and sick. I had to walk to go pick my oldest up from school, the whole situation was a disaster! So do not tow with them! They aren't child friendly and will punish you for having babies