I want to be clear: this review has nothing to do with the dollar amount. I would have been happy to pay any price quoted to me upfront. This is strictly about poor business practices, a lack of integrity, and a business owner who does not honor his word.
My truck was towed by Color Creations after being dispatched through a law enforcement rotation. On-site, before hooking up my truck, the driver quoted me $100, stating he 'likes to help people out.' We shook on that price. However, 13 hours later--once he had my truck in his possession--the owner called and informed me the price was now $275.
When I questioned the 175% increase, his excuse was that because my truck was under warranty, I would 'be reimbursed anyway.' Using a customer's warranty as a reason to triple a quoted price is predatory and unethical.
I originally had no intention of posting a public review. I sent a private, professional message to the owner expressing my disappointment. Instead of making it right, the owner called me, was incredibly rude, and told me to 'go ahead' and post my reviews before hanging up on me.
In a follow-up text, he doubled down, claiming that because he was on 'rotation,' I 'had no choice to refuse' him and he was under no obligation to honor the $100 price we agreed upon. This is a blatant misrepresentation of the law and the rotation system. Under S.C. Code Regs. § 38-600 and the SC Unfair Trade Practices Act, a business cannot quote one price to get the job and then demand triple once they have 'captured' the vehicle.
A business is only as good as its word. If you value honesty and a man who stands by what he says, I strongly recommend looking elsewhere. I will be pursuing this matter through the Lancaster Sheriff's Office and the South Carolina Department of Consumer Affairs. read more
