I had an outstanding experience purchasing my new Toyota Grand Highlander from Toyota of Cedar…read morePark. From start to finish, the entire process was smooth, professional, and genuinely enjoyable. My sales advisor, Tyler Thornhill, and his associate, Kyle Chowdhury, went above and beyond to make sure everything came together. They were knowledgeable, helpful, responsive, and never made me feel pressured. They truly went the extra mile to make this a great car-buying experience. One detail that really stood out was that I happened to be at the dealership in a friend's car because my vehicle was in the shop (at a non-Toyota repair facility). After completing the purchase, Tyler and Kyle actually drove my new Grand Highlander to my home for me. That kind of personal service says a lot about the people they are. I also want to recognize the New Car Sales Director, Will Taylor, who helped move the purchase along smoothly and was an easy and pleasant person to work with throughout the process. I can highly recommend Toyota of Cedar Park, Tyler Thornhill, Kyle Chowdhury, and the entire team I worked with. They made what can sometimes be a stressful process into a truly great experience. I'm very happy with my new Grand Highlander and with the way I was treated throughout the purchase.

The best customer service I've ever received at a dealership service center. I went to the service…read moredepartment for routine maintenance and a problem with my fuel door. I purchased a small part for my fuel door on site. The service tech, Juan, repaired it himself. It was an easy fix and he wanted to save me money for the cost of labor. The parts shop was set up like a gift shop. I thought that was cute. There were many comfortable places to sit in the waiting area. There was a coffee shop and a children's play area for families. Overall, the customer service was phenomenal and I plan to return for future car maintenance.

I've been a customer of Greg Chapman Motors for two years now. I decided it was time to purchase…read moreanother vehicle and the process to do so was quick & painless! I even got a better interest rate than the last time, all things considered. Angel was my rep again and when I went to test drive the vehicle I was going to purchase, I asked him if I could take it to a mechanic to get it inspected. He didn't hesitate to approve this, which shows how ethical they are as a dealership! The day after the purchase, however, the check engine light came on. I took it to the repair shop first to get the code pulled and then called and talked to Steve at Greg Chapman. He told me to bring it in and they were able to fix the two issues that pulled up right away. Not only this, but they noticed the navigation system was wired in a way that would drain my battery, so they re-wired it to prevent that from happening again. All in all, I had a great experience with the first vehicle and I had a great experience with this one! I'm grateful for their in-house financing more than anything. Highly recommend.

I looked at a few other lots for a reliable used vehicle. It wasn't until I got to Greg Chapman's…read morethat I found just what I needed. I was greeted by Steve Albarado as I was viewing a nice-looking truck. He was very cordial and courteous. I test drove the truck, and then It was Steve's no pressure approach that sold me. Thank you, Steve, for fixing me up.

Good people run this business, very strange to find car dealers who are actually straightforward…read moreand honest.

They never answer the phone and not present at the hole in wall car lot. I drove an hour to pick up…read morea car that was sold. Don't buy anything here!

My wife just bought one of their used vehicles and less than a week later it would not start. This…read moredealership was not helpful. "Bring it back next week if it keeps happening".

STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE!!!…read more I purchased a 2023 vehicle from this dealership for $17,500. The car seemed fine, and I thought I was getting a decent deal. That turned out to be a huge mistake. Less than a month later, the vehicle broke down and was leaking oil everywhere. I had it towed back to their service department, where I was told the high-pressure fuel pump had failed and that my warranty would cover the repair. A week later, the story changed. Now they claimed a bolt holding the fuel pump in place was broken and that they would need to lower the engine to remove it. Conveniently, that repair was not covered under warranty. When I questioned whether the bolt could have been broken during their own repair attempt, I was basically told to "take their word for it" that they didn't do it. They had no proof whatsoever. In the end, I was forced to pay another $3,300 out of pocket for what they called a "discounted" labor charge. After another week, they called and said the vehicle was ready. I picked it up and drove away. Less than five miles later, the check engine light came on. I immediately brought it back. Now, suddenly, I'm being told I need a catalytic converter and another $1,800 repair that also isn't covered. Funny how there were no catalytic converter codes, no check engine lights, and no issues before they had possession of the vehicle for weeks. But somehow, after thousands of dollars in repairs and less than five miles of driving, a completely different major repair is now needed. What makes it even worse is that throughout this entire process, I was repeatedly reminded that if I had purchased the extended warranty they were trying to sell me, I wouldn't have had to pay these costs. It felt less like customer service and more like a sales pitch after the fact. This dealership is great at selling cars. Unfortunately, that's where the positive experience ends. The service department has been the most frustrating, expensive, and disappointing experience I've ever had with a vehicle purchase. Thousands of dollars later, I still don't have confidence in the car, and all I seem to get in return is another repair bill and an apology for the inconvenience.

I recently had the incredible opportunity to purchase a vehicle from Apple Lease Returns, and the…read moreexperience was nothing short of spectacular. From the moment I found the exact make and model I was dreaming of on their website, I knew I had to act fast. Calling them up, I was immediately greeted by Duane, whose friendliness and personable approach instantly put me at ease. This being my first time buying from a dealership, I had my reservations, but Duane made the entire process feel straightforward and honest. What heightened my sense of urgency was hearing through the grapevine that someone else was interested in the same vehicle but wasn't ready to make the purchase. Knowing this, I felt an immediate push to secure the vehicle that very day. This sense of competition added an extra layer of excitement and determination to my car buying journey. The excitement to see the car in person drove me to make a 40-minute trip north, and it was worth every second. Upon arrival, my decision was cemented - I had to have that car that day. What impressed me the most was the transparency with which Duane presented my financing options, a refreshing change from the usual sales tactics. During the inevitable wait for bank feedback, Janie's thoughtfulness in offering snacks and water was a small but significant gesture that made the experience more comfortable. Then, Juan took over to discuss the next steps, insurance, and warranty details with such clarity and openness, it reassured me I was making the right decision. Despite the dealership nearing closing time, and my needing to manage logistical hurdles to drop off my mom's car and return, Janie and Juan assured me they'd wait, no matter how long it took. This level of commitment and understanding from a dealership was unexpected and deeply appreciated. My mom, too, was delighted by the kindness and professionalism shown by Janie over the phone. Finalizing the paperwork was smooth, filled with friendly banter and laughter with Juan, marking a perfect end to the day. I can't express enough gratitude towards Apple Leasing for their genuine approach, making sure their customers are not only satisfied but also well-informed and comfortable throughout the entire process. Their willingness to go the extra mile, ensuring we didn't have to juggle multiple cars home, was the cherry on top of an already fantastic experience. This was by far the most comfortable and reassuring dealership experience I've ever had. It's why I've never made a purchase until now, as most dealerships in the past seemed shady. I highly recommend Apple Lease Returns to anyone looking for a seamless, honest car buying journey. I'm over the moon with my Q50 and only wish I could personally thank everyone at the dealership one more time for their incredible service and support.

Purchased a Ram Limited from Juan at Apple Lease Returns and I am very pleased with the experience…read more The price of the vehicle was very fair. They delivered the vehicle to me in the exact condition that they promised. This was a pleasant experience and I love my truck. Finance rates were also competitive.

This is the third vehicle I've purchased from Apple Sport Imports, and once again, the experience…read morewas outstanding. Back in 2010, I wrote, "To be honest, I would rather have a tooth pulled than deal with a used car salesman." Well, at Apple, there is no tooth pulling! There's no high-pressure sales approach here. Every vehicle on their lot is high-end, clean, and mechanically sound. They offer fair trade-in values, include a free drivetrain warranty, and provide a very reasonably priced extended warranty plan. Best of all, they don't tack on any of those unnecessary add-ons you often see at other dealerships. On this most recent visit, I worked with Corey (sales) and Mike (sales manager), and it was by far the easiest car-buying experience I've ever had. I received a very fair offer for my trade-in and even secured a loan rate better than what my credit union offered, which surprised me. Bailey (finance) made the paperwork process smooth and stress-free, and she offered an extended warranty at a price I felt was more than fair. Pro tip: Check out their inventory, but be aware it tends to move quickly, so contact them online to verify that the new-to-you vehicle is still available.

Typically I've always taken my car to BMW for services the few years I've had it. A friend of mine…read morewho has the same car, a 2019 BMW 330i started bringing hers here to Apple Imports about 2 years ago. She's always paid a fraction of the cost I pay for services at BMW, and yet she's never had any problems with her car. After taking my car two BMW for a new battery and they recommended 2 services that was roughly $3700 and also told me that although due to changing the battery I needed to get it programmed and that it would cost an additional $550. And advised me that I can pay it and they could do it but it could cause a bigger problem that would cost me $3500 if so. I told them just change the battery and took it straight to Apple Imports. I don't want to butcher the service guy name it's Aaron or Erin. But he's a genius! He knew exactly who I was every time i called, kept me updated on everything that they did, and even figured out the programming that BMW apparently screwed up! And didn't charge me anything additional! His genuine care to get my car fixed was amazing to me! I highly recommend this place to anyone. I haven't had any interaction with anyone else other than Aaron/Erin, but I can say he's awesome! And his customer service is phenomenal! You really don't get good customer service all the time in the car service industry.

10/10 experience! I almost let the reviews scare me away, but I'm so glad I didn't because this…read moreended up being one of the easiest car-buying experiences I've ever had. They let me test drive as many vehicles as I wanted, and not once did I feel pressured into buying anything. While I was deciding, they kept me stocked with water and candy, which honestly is never a bad strategy. Once I found the one, they worked with me to get an amazing deal. After all the paperwork was finished, they detailed the vehicle before I drove it home, and I mean detailed. Every inch of that car was spotless. The interior was sparkling, the engine bay looked brand new, and it honestly felt like I was driving off in a fresh-out-of-the-wrapper vehicle. Overall, an awesome experience from start to finish. If you're on the fence because of some reviews like I was, I'd say go see for yourself. I'll definitely be recommending this dealership to my family and friends!

DO NOT BUY FROM HERE!!! We bought a 2015 Volkswagen Jetta…read moreTDI in July for my sons first car. It is now October with issues starting in September. The vehicle was not serviced prior to the sell. The fuel filter was trashed with rust sediment in it. This believed to blowing the fuel pump and sensors. Battery died within a month. I get that it was sold "as is", but I have been calling for at least month trying to get service records or them to work with me in anyway possible and the owner will not return my calls. I feel like they took complete advantage of me as a women and single mom. They didn't even tell us that because it was a diesel that it needed the exhaust fluid that was also not filled. They didn't walk us through the car at all. I am now over $1,000 into repairs and we have only had the car 2.5 months before the issues started. Buyer be warned!!

Short and sweet! What more can you ask for when getting an inspection?…read more I was in and out in under 10 mins. The guy was incredibly friendly and easy to work with.

Just got my inspection here and there was zero wait, super fast and the stuff were so friendly. We…read morejust tried to get an inspection lamb automotive and they were so rude so we left so BC auto sales really turned our day around! I would definitely come back to this place!

I hate going to big franchise dealerships so I decided to look for an independent dealer and found…read morethis place. They have some great cars, I ended up buying a rly clean 2014 Ford F150 in mint condition and I'm so happy! I will definitely be sending people their way!

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