This location has never been anything but pleasant and kind. You can tell whoever manages this location sets a great tone for all the employees. Highly recommend this location!!! The drinks are always SPOT on too! Especially custom orders. read more

Been going here for years , the hospitality and customer service has diminished over the years . The baristas are frequently rude and unprofessional when you ask questions or for add ons / corrections . read more

I have always liked this Starbucks store. Normally, I order through Uber Eat. in the past, the store manager would send nice notes, if there was an issue, or if they were out of something but the app didn't reflect it, the manager would reach out to me. But the last couple of orders are so out of scope. I ordered a coffee and refresher, an oatmeal with water and nondairy milk, a warmed croissant, and a warmed apple croissant. the Refresher was not in my order, both croissants were thrown in a bag cold. the oatmeal was dry. it seemed to me, they threw stuff in the bag, didn't verify the order, and didn't care. so I won't be going back. and I changed my Uber Eats location to another one. sorry but you need to do better. read more

The service is friendly. there was one scenario a few years ago where someone was unwilling to communicate with me (deaf) and after five mins of struggle & requesting either a 1. Pen on paper 2. Writing in either of our 'notes' section on Apple Phone or 3. Asking if theres someone around who knows sign - the first two denied and third was not availble. I've moved to Toronto, the is last time was just a visit Then they wrote down "no, i wont communicate with you on notes but you can leave the line up and order online and return like everyone else" (this was after 20 minutes of waiting in line with my notes of what I wanted already written out, but I had the questions "which of these two items are preferred number 1 or number 2 (listed the names down so that it was closed ended" and " which is less sweet, or preferably is there a 'no-sugar' option" Eventually she wrote in notes (still avoiding he question) "If you're deaf why didn't you come with an interpreter" Followed by "make coffee at home, then its super easy get one of those machines and you have all the choices in the world, you're so cute omg do you hav instagram ?" Im even tempered so I chalked it up to a yonge age, and a product of our the generation and the environment we are around. I took the opportunity to educate and to let this be a learning Opportunity for them to make better choices in the future. I said - "pardon me" and I left. With no other words. I sat on the ledge of the window that exists at this location. I happened to have just visited the Starbucks in Washington. https://www.cnn.com/travel/article/asl-starbucks-opens-washington-dc/index.html Click the link or google ASL-STARBUCKS-WASHINGTON This store is dedicated to people united by sign language and Deaf Culture. This type of inclusive language brings in people who are deaf and hard of hearing; CODAs (hearing Children of Deaf Adults) or SODA (Siblings of a Deaf Adult) people who are deaf and blind; and also others. I left a link that offered the largest open source, free, teaching option for children and their parents to learn American Sign Language. The majority of us Deaf are born to parents who are hearing and the majority of them do not learn any sign language and many of us are forced to have invasive surgeries. Myself - I was one of the people who had a failed device and it impacted me greatly. The majority of deaf people are just severely hard of hearing but i have no hearing - we consider ur selves equals is not about who hears less or more but i have no sound to go off of. With masks you can imagine how much more difficult it is and for those who don't hear 'well' but hear 'nonsensical sound' its not much easier for them (IF easy at all) for others - clear speaking or slow speech or amplified speech helps, but we are all diffEvent and unique. not all of use sign lnaguage. I do - but it's important to ask what their preference for communication is . As the article stated "signers and non signers" That said --I did the research on the drink myself to save her the time. From there, i offered one last link with my name that highly recommended to please read about us that evening. I then taught her two signs. One as I was done ordering, one while I was waiting for my drink. If we yell or argue, or cause a fuss. It can be hurtful or embarrassing to one or all people involved. There's many ways to handle a situation but ultimately no matter how bad any situations IS or how bad it READS, we have no idea what someone else has to deal with in THEIR life. (Some People still roll their eyes at this) But, she could have, with all possibility - been in a coma for 3 years. She could be cognitively impaired. She herself could be a new hard of hearing person - what if I asked HER what she needed? What if it's her first day so shes just mumbling words and absolutely terrified and its her first job and her first day? The community isn't just connected by language..it's connected by the fact we are all human. We need each other in ways we cant put into words. 2nd chances matter. Human decency & courage matter. None of us are perfect. When we take an opportunity to educate even if WE ourselves are hurt...we grow the community and we grow the willingness and desire of a hearing individual to learn sign language. Kindness spreads and while it doesn't spread as quick as hate - it's needed NOW more than ever. You might be wondering why I left this a 5 start review. This girl apologized. I returned a week later. Same girl, same drink. within seconds tears came to her eyes. She hesitated, looked up, thinking. Then she put her mind and hands together and recalled something she must have learned on the website I gave her. She looked up at me, gave me the receipt, and said "thank you" in sign language & got the attention of the customer behind me as I walked toward my drink, tapped me, I turned to the barista and she said Signed "sorry" read more

Starbucks - Three people holding up the ILY Sign [I Love You] It's used informally as an internationally recognized symbol of mutual kindness & love. - Coffee & Tea Near Me - Yorkville, Illinois

These baristas are really holding it down! They're all so sweet & they don't rush you while you order. The line may LOOK long when you turn in, but I can barely re-load my Starbucks app in line because the cars move so quick. I drive 15 minutes just to spoil myself with a macchiato sometimes, and you bet your bum that this location delivers. I asked for extra caramel one time, and I just want to show you how much extra they gave me... no complaints here!! Love it! read more

Starbucks - I asked for extra caramel and they DELIEVERED! Look at all that leftover! - Coffee & Tea Near Me - Yorkville, Illinois

Scolded by an older woman working the drive thru window because we placed a mobile order and areived too soon. my bad lady, didnt know I would be getting taught a lesson when I pulled up for my shaken espresso. read more

I have been coming to this particular Starbucks for 4 1/2 years , every single day . I know we sometimes have bad days and give people the benefit of the doubt . BUT the also have to realize that by giving bad energy and poor customer service can also ruin a customers morning on their way to work. Which I had this morning. I walked in to get my usual the person that help me with Sarah.. not sure if she was the manager assistant manager, because she was instructing other coworkers instructions . I placed my order and waited for my order. I received my drink and was waiting for my food when Sarah approached me and gave me my food. I noticed that I didn't have Sriracha, so I asked " I apologize can I please have some Sriracha" she gave me attitude I put my hand out for her to give me the Sriracha, and she threw it on the counter. I didn't say anything, and I just walked away as I was on my way to work. I noted that she forgot my cream cheese for my bagel so I called. she was the one that answered the phone and I told her that she had forgotten my bagel. She knew exactly who I was and I told her that she forgot my cream cheese and she omg yes I did . I told her that I did not appreciate the way she serve me. She forgot my cream cheese and when she was going to give me the Sriracha, I put my hand out for her to give it to me and she threw it on the counter. She didn't have much to say. I proceeded by telling her that it was very unprofessional. I work with customers as well and customer service should be the number one. Priority . I'm not looking for free food nor a free drink. Just wanted to make her aware that customer service is very important. read more

Not much to say here considering it's a Starbucks. Service good, coffee good, only problem the decaf brewing takes long. Otherwise it's totally cool. Nice interior too. read more

Chad and his staff are awesome. I come every day after my workout and have a Quad Con Panna which is 4 shots and whip cream. This drink was a suggestion from Maggie one of the Coffee Masters...excellent. This is one of the largest Starbucks I have visited and they keep it clean and friendly. Stop by and say hello!! read more

Starbucks - Quad Con Panna - Coffee & Tea Near Me - Yorkville, Illinois

It's okay here but I avoid it if I can. It is so close to home that it's convenient. The drinks here are SO HOT. I have burned my tongue several times. It sometimes is 45 min. before I can sip it. The drinks are made the best either. Pass if you can. read more

Love this place, just the service was poor, even a friendly smile. Sophie didn't greet me and was awkwardly waiting for me to order. The way she talked and seemed overall, she seemed like she didn't want to be working. read more

I usually hit up this Starbucks when I want a good drink, but the last 3 times I've been there my drink has been made horribly, it's missing an ingredient and there is usually only 3 ice cubes in it. Very upset with the turn out for how much I pay per coffee read more

Service is great their pumpkin scone has me screaming but the s is silent everyone's so nice makes me want to scream yet again everything is good read more

Starbucks - Pumpkin Scone - Coffee & Tea Near Me - Yorkville, Illinois

fly infested lobby. Even the food case had about 100 flies in it. Could not sit there and do my homework. Absolutely disgusting.

This Starbucks is so close to my house and very Convenient, However they close early and it may not be located for customers to see. They are out of a lot of supplies, and there always seems to be mistakes with very long lines. read more

They never disappoint but I wish they had more caffeine free options & juices other than lemonade.

There needs to be a better system for customers who mobile order. I order a tall coffee and a latte and 30 minutes after my pickup time, I was still waiting. I decided to get a refund and leave since it didn't seem like I would be getting my order any time soon. This is not the first time this has happened either. Regardless it seems very unfair for people who mobile order to drive there and have to wait another 30-60 minutes for an order. read more

Always love to bring my puppy with me to the drive thru. The girls are always so king & welcoming to greet my puppy with a puppacino! The only downside to this location is that I've had multiple orders messed up, it's usually not too big of a deal due to the wide selection of the menu being tasty. However it is disappointing when you look forward to a certain drink & receive otherwise. Overall I will continue to come back due to the employees & fun atmosphere they always provide & continue to make it seem like they're not at work! read more

I order the same drink almost everyday for $7. Every single day it's inconsistent and one time my coffee was chunky??? Very nice baristas but the coffee is so inconsistent and sometimes the oatmilk is bad. Customer service is okay depending on who's there. Most of the time, I say my drink is not right and they ignore me and continue making drinks for other people. I understand you're busy, but it shouldn't be like this most of the time I go to. I had to ask them to remake my drink twice because they forgot some requests I asked for like adding in caramel syrup or sweet cream cold foam. Better chance going to the Starbucks in Target. read more

I entered the building around 7:00 am to order a drink for my mom and I. The place itself is very clean and very spacious compared to the Montgomery and Oswego Starbucks. When I walked up to the counter I was greeted by Kelly who was phenomenal! She made great suggestions and was very friendly. Upon leaving I accidentally dropped one of the drinks outside near my car and they were happy to make me another free of charge. I was very appreciative at the great service at this particular location. read more

I've been a loyal Starbucks customer up to this incident. The advertisement was for a one day event for a free holiday cup with a holiday drink purchase. Then 50 cents off using that cup throughout the season. I made a special trip through 2 towns to get here to partake in this holiday promotion (I usually shop in Yorkville other days). I waited in line patiently for the barista to inform me that they were out of holiday cups. I heard a disgruntled sigh come from the people in line behind me. It was 10am when I got there. I said "can I get a rain check on this cup so I can be part of this promotion?". The baristas said "no". She asked if I wanted something to drink. After the bitter taste of this "bait and switch" and all the memories of how Starbucks had done this to me before, I said "no thank you" and left with my wife. I contacted Starbucks customer service and they confirmed what the barista had said. Guess if I would have been there camped out in front of their door that morning, I might have had a chance. Life's too short for this kind of business practice. I am done with Starbucks bait and switch practices and I have found that I am making better healthier drinks with fewer calories now for myself and my friends. read more

Pumpkin spice latte....I can feel that I need pumpkin already - season is here for it. This Starbucks is good. Always staffed with decent amount of baristas. They always make my coffee righ and every coffee is right!! Used their drive thru in super hot humid summer days - for most part is efficient and you are on your way. Inside has nice decorating (better than most Starbucks), restrooms are clean- no weird things going thru the brain when using it. Lol. Good amount of seating and of course wifi...and it's free. They,have good pastries. Very consistent with flavors. read more

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One of the best Starbucks I've been to and I've been to many all around the world. Spacious seating, inviting decor, and friendly staff just make this the perfect chill location. Bring your laptop get some work done and enjoy a wonderful caffeinated beverage :) read more

Starbucks - The interior :) - Coffee & Tea Near Me - Yorkville, Illinois

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I appreciate the staff for doing their jobs and all and I usually get my drink correct I just don't get the same experience at this store as I do at the other Starbucks I go to... today I witnessed an employee trash a customer in front of all of the other customers because he wasn't wearing a mask... it's things like this that tend to happen at this location. Overall lack of professionalism in some of the staff makes the whole place look unprofessional... but thanks for working hard nonetheless!! read more

I have always had friendly service here. Drinks prepared standard Starbucks style. So glad there are still simple things we can rely on! Sometimes the drive thru line can be long but they have rewarded me with free drinks for waiting! read more

I usually go to this location on my way to work and never have any complaints. This week in particular, I work the night shift. I've gone here every night this week ANY time before 9pm and had no problem. I went through the drive through at 8:33pm on a Wednesday night and no one answered me. I then pulled around to the door at 8:38pm and the door was locked. VERY disappointed. Working in retail, I understand the urge to lock up early and leave but never act on it. I feel sorry for everyone that has to encounter me from now until 6am without my coffee. read more

Big space,Staff is always willing to go above and beyond.Michelle, Nicole,Sam and Chad are always around to make sure thing are correct.The outside patio is great for people and pets read more

Great place.. clean and lots of seating. Employees are always friendly and they give our dogs whip cream (pupaccinos) at the drive through.. read more

I frequent a lot of Starbucks in the Aurora/Naperville/Oswego area. This location is my favorite. The food is always good and always fresh. The coffee drinks are always well done. Finally, this location offers high end coffee for those coffee aficionados who are willing to pay for it. Nothing like a smooth-wake-you-up Jamaican Blue Mountain cup of coffee on a special day. For those who prefer their premium coffee from a different continent, they have those also. I like the larger space with a few nooks to sit, read, and enjoy a smooth cup of java and a bacon gouda sandwich. This is my way of starting a great weekend! read more

I always order sugar free syrup in my drinks. This particular location always messes it up and then has to remake my order. if they left your order on the screen at the drive in up for more than a nano second, I would be able to catch their mistake prior to them making the drink. Staff here used to be much more friendly - probably before I got a reputation for making them remake my drink every time I come in. read more

This location should have all other Starbucks jealous. It's spacious seating area features a long high top work area, several tables and a leather chair area near the front. Bar seating along the front window makes for fun people watching. The staff is friendly and personable. With a full menu line up and a variety of conversation areas, this Starbucks is definitely the best I've seen. read more

First of the customer service is great ! And nice clean place. I did ask for the mocha cookie crumble and I asked for no whip cream on the top but yes for the bottom whip cream i did ask for but they forgot to add it so I was a bit disappointed. But overall it was great. read more

This place is like the nicest, fanciest and coziest Starbucks I have ever visited. And I have visited a lot of them. The baristas are all extraordinarily nice and helpful. I love coming here. read more

Twice now my venti cap from here is not close to full. Tastes good but this could easily fit into the next size down.

Staff is friendly but many of the tables and seating were filthy. Bathrooms are another story. Lock on the women's room wouldn't lock properly and the soap dispenser was broken. The tables were so filthy I did not feel comfortable placing my laptop down and so I cleaned it off myself. Overall experience was not a positive one. read more

A great example of Starbucks. The drinks you expect with great service. They've taken the time to explain several of the drinks to me. Try their reserve coffees when you get the chance. Plus this location has plenty of seating if you need to catch up on some work read more

I've had nothing but positive experiences at this new location. It is everything you could hope for in a Starbucks- fast and consistent. I've never had them mess up my order or make a drink less than delicious. One time the drive-thru line was excessively long and I was in a hurry, so I opted to go inside and was pleasantly surprised with the fact that I was in and out within 3 minutes. read more

Enjoy this Starbucks location. It is always clean and the staff is very friendly and helpful. Often spend time here working because it is not overly loud or obnoxious. Has a nice large meeting table in a side room as well - great for small meetings. read more

Easily my favorite Starbucks-and I've been to them all over. I go everyday, multiple times a day and this one is probably the best one to go to. Always gets the order right and in a timely manner. If I order ahead, they have the drink already out the window by the time we pull up. Plus the customer service is great! There's a few people working nearly every time we go and they're great. I wish this one was in the town I worked so I can go here every trip to Starbucks. read more

Friendly service most of the time. I was a bit annoyed the other day when my drinks were set on the mat outside the drive-up window and I was expected to grab them myself. I wouldn't call that very good customer service. I found it to be quite rude, actually. Take the time to hand me my drinks, please. read more