The quality of food and drinks are same as customer service, inconsistent. It sucks since it's the closest to me and more convenient but as all adults know, a coffee etc can really make or break the beginning of ur day. So it's def a hit or miss going here especially if u get someone with an unfriendly attitude before getting ur inconsistent drink lol. Wouldn't recommend this location. read more

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Ordered 2 drinks- both terrible. He went and had his remade. Then there was plastic floating in it. So we weren't getting them remade again. Yuck. read more

Dunkin' - Plastic found in coffee - Donuts Near Me - Yorkville, Illinois

Good and fast service but most of the time I'm having a hard time finding what I actually want to eat: in this location- they need to get more of the popular items such as the munchkins or their winter/ Christmas blend coffee for example... I wanted the winter blend coffee today and they said they only brew it in the morning...so I couldn't have it. Instead, I had the regular blend coffee. It would be exceptional if they had it all day long, because the advertisement is running on their store... read more

Got charged for donut, did not receive donut. Called when I got home, call failed. Called using boyfriends phone, person answered but hung up on me. Sad day for donut lovers. Don't go here, go to the other one that's a mile away. read more

I wouldn't even give this place a 1 star review! My husband ordered a Nitro cold brew with cold foam not even a minute later his coffee was curdled and there wasn't even any ice it was half full barely any coffee. He had to go inside told them what had happened the manager who was there said it's supposed to look like that. They wouldn't even give him his money back but gave him a black coffee same size when it wasn't even worth the same cost as the first one. He had asked for a black coffee with hazelnut swirl. But there was no swirl and wasn't even drinkable. The manager said he would make it and just told his employee to make it and the manager just left. The fact that the manager couldn't really do much was sad and pitiful. This wouldn't have happened if we where at Starbucks! They lost 2 customers who used to like Dunkin... read more

I was at the Bridge st, yorkville, IL location yesterday and the man at the window handing us our drinks was NOT wearing a mask. I ask him, "don't you have to wear a mask?" He said, "where's your mask?" I said, im in my car, you are working". He said, "I am not worried about corona, you can go". My son who was in my car has a life threatening condition. This behavior is unexceptionable and it will be reported. read more

I have been dealing with Dunkin's Corporate office and this store since October over an overcharge on an order I placed in the drive thru. I was charged for another customers order and the cashiers advised me this was fixed. When I got home I looked at my DD Card and realized I was charged 4 times my order and my card was wiped out. I reached out for assistance and after 9 calls I am still waiting for resolution. Corportae states they have asked the management of this location and district manager to contact me and NOTHING! At this point I don't want a call or excuse I just want the funds taken from my account reimbursed. WATCH your receipts at this location! read more

Not closing time yet but they refuse to even come to the window. F them. Another Dunkin right down the road that does cate about customers. Dont go here! read more

D-E-C-A-F. Doesn't matter how many times you spell it out for them, every single time it will be fully caffeinated.

I went this morning and the man in the drive thru, (I'm pretty sure he's the owner) was rushing me the whole time and it wasn't even busy. They didn't have cash so I HAD to pay with card and I also ordered the hummus toast and they gave me the avocado. Every time I go here they are SO rude for no reason!! If you go to a Dunkin in Yorkville I would really recommend the location on SOUTH BRIDGE STREET. read more

I ordered a chocolate chip muffin. Not their usual muffin. I get Them always at other locations. No problem. This guy is ripping people off. The muffin he gsve me is the muffin u buy at Walmart in the 4 pack. I know it because I buy them all the time. He sprinkled sugar on it and tried to pass it off. I know what he did. I get these a few times a week. First snd last time at this location. This guybis a swindler. I got a bagel for a coworker. It also was no Dunkin standards. i bet not theirs either. This owner is ripping off the public. read more

Their customer service could use a lot of work. I never get greeted in the drive-through he takes my card doesn't make eye contact. When I gothere they're never busy so I don't understand why thereris such a lack of customer service, in a sense they're kind a rude. Wake up people Customer service is a THING!!! read more

Very poor service, store looks terrible and dirty.

Low selection of donuts and found a hair at the bottom of the bag. Normally have good quality here must've been an off morning. read more

Dunkin' - the inside of a box with a piece of paper - Donuts Near Me - Yorkville, Illinois

this place is disgusting. i went here one time and as i went in 2 teenage girls were eating the ice cream right out of the freezers. double dipping and all. no thank you. don't go here. read more

Delicious so far. And I'm only just beginning to ~fully explore~ the entire menu. Smooth, hot and always smells nice and fresh.

First off, I have never had this location accept any of my coupons. Why the hell do they send them to my house if they never take them?? They always make an excuse. I don't know anyone that reads reviews on these big franchises but if you do, this place is not worth coming to. Rude people. Cold food. Watery drinks. And every so often they throw in a stale donut. read more

The last 3 times I've been to this location the employees have been rude to either me or another customer for absolutely no reason. I was just there today. I asked for a Cappuccino Blast with mint chocolate chip ice cream in it. They used to call this a Mint-topia Blast. The last couple of years or so younger employees don't know what it is but if there is an older person there or a manager they will make it for me. I asked for one today and the girl on the speaker said she couldn't make it but she could make me a shake. I stated I'd rather have the blast if they'd do that. She started to tell me she couldn't do it when a girl in the background SCREAMED, "WE CANT DO THAT!!". I said, okay, thank you and left. I will NEVER go back. The younger people that work there act too much like it's a hassle to wait on the customers. I've talked to other customers who've experienced this rude and nasty behavior. They all have said they just won't be back but if no Ody ever complains to the Owner they'll never know how much business they're losing. I already avoid this location because of this behavior but it'd been over a year and I thought I'd give them another chance. It's plain to me now that they have developed this either from training or from long time rude employees who hate their job or the fact they have to try every once in a while. I was brought up differently and I do understand kids aren't the same now as we were as kids but I also understand I don't have to go to this or any other Dunkin in the area. If I go to one close by odds are the same person owns it and they won't lose my business so I refuse to go to any Dunkin in the surrounding area and towns. They are all over and there's always one on the way to work somewhere else. If the owner cares they'll do something but since it's been going on so long I'm probably just a number to them and someone else will walk in the door if I don't. Bad place to get your Dunkin treats & coffee read more

If I could give this place a negative star I would. This is the worst Dunkin Doughnuts ever!! First time I went I ordered a Carmel macchiato (this is always what I order at any coffee place). What I received was a mocha, very bitter and not what I ordered. My BF went to counter to tell them the mix up and the women argued with him and told him I order a mocha and no refund or new drink would be made. I only took a sip of the other drink and was trying to return a drink they messed up on. Lucky I saved the receipt that said Carmel macchiato. The women didn't apologize, just took the old drink and drizzled some Carmel in the cup. It was horrible! The second time we went they forgot a whole order all together! Just all around bad experience and rude horrible customer service. read more

I normally order my drinks from this Dunkin' without any issue whatsoever. Today I ordered a frozen coffee and took it with me to work. I was sipping my drink and once I got to the bottom of my cup, the top to a whipped cream can was in my drink. I would've taken it back and complained if I hadn't been at work all day. It pretty much ruined my whole experience with ever possibly getting coffee from Dunkin' again. read more

Dunkin' - Ordered a frozen coffee from this location this morning and this was at the bottom of my cup. - Donuts Near Me - Yorkville, Illinois

Momma runs on Dunkin! I frequently go between this DD and the new South Bridge DD. (Esp 2-6pm 99 cents iced coffee or tea) Service is pretty speedy in store or drive thru. Everyone's friendly and service with a smile. We have ordered varies items. Which are always fresh! But my family's go to is iced coffee or iced tea. I've even purchsed gift cards at the drive thru. Sunday mornings tend to be really busy. Oh and this DD location is also a Baskin Robbins. No problem excepting coupons. If you have their app they have," order on the go" available. Handicapped accessible. Seating in store. Several parking spots in front of store. Early hours(4am) and open later than most other DD.(9or 11pm depending on season) read more

I find the people there are so very rude along with horrible service. Will never go there again. They serve cold coffee when it is to be hot. Doesn't matter how nice you are to them they are just mean people. No support coming from me what so ever. read more

The only thing we order was 2 sweet iced teas with blueberry and they didn't sweeten them and we also noticed that they messed up the order in front of us too. I'm very annoyed that i will have to start checking my drink before I drive away read more

Dunkin Donuts on Route 47 near Rt. 71 If you want a disgusting croissant breakfast sandwich this is the spot. Horrible gutter oil taste, poorly prepared. Unfortunately, I got it to go and couldn't throw it back at them. They should stick to their diabetic delights. read more

I love Dunkin Donuts coffee. The beans, the roast-- the way it is made when it is made right is flawless. Except for this location. This location, it's a crap shoot. About 1 out 5 times the coffee will be just right. The other times it's various states of bad. And so this location tarnishes the chain for me. Donuts are fine. Is a combo location with a Baskin Robbins. read more

Go to the sugar grove one. They are both incredibly slow here and mess up all the time. It is truly not worth the frustration. There are many more around here that are much better with nicer employees. read more

The staff here are very friendly!! Only reason I gave it a 3 stars is because I used the drive through and ordered a donut and iced tea but after I left I noticed I got an iced coffee instead so I had to go back a get my iced tea which was an inconvenience cause i was on my way the work. read more

The owner is very rude. He has no customer service skills and doesn't know how to smile or say thank you. The doughnuts taste like they're a day old and the coffee isn't as good as other Dunkins. read more

Workers were very rude and seemed inconvenienced by having to help us. Overheard them tell someone in the drive thru that they could not get something for them because their manager was not there and "when our manager isn't here nobody knows where anything is." Ice cream was good though I guess. read more

I visit this dunkin frequently but sadly after my last visit I won't be returning the customer service here is just down right awful. I go through the drive thru order an iced caramel latte with whipped cream and sugar please. The lady repeats back that I want whipped cream and sugar as well I get up to the window hand them my card they had me a drink with no whipped cream. No big deal I hand it back to the guy and say excuse me I asked for whipped cream this is an iced caramel latte right? He said yes oh you wanted whipped cream in a rude tone and I said yes please. He gives the girl my drink back they both act like the whipped cream will come out of their paycheck even though I asked when ordering. Hands my drink back and then tells me next time you want whip cream you need to say it when ordering.... he gave me the mostly nasty tone and face when saying this. I said sir I did ask when ordering and the girl taking my order even repeated it back to me so you guys must just not of heard me or have not been paying attention. He continued to just stare at me. No apology no have a good day just looking at me dumbfounded. Worst customer service I've ever received here and it completely ruined it for me. read more

Ordered two medium iced coffees in the drive thru, got two larges. I think we got charged for larges too, but oh well- we took them and enjoyed them. The parking lot here is confusing! There seemed to be two lanes for the drive through, but upon further investigation, its' really only the outer lane. It's super confusing and an easy mistake to make. Clearer signage would be helpful. read more

I don't know what it is about this location, but they always seem to have an attitude. I ordered a large black tea sweetened with raspberry, and they got it fast! However when I took a drink I realized it hadn't been sweetened. No big deal, I was just going to go in and ask them to add it, since I got a large and I didn't like it without the sweetener. I went in and explained, and the woman got a really snippy attitude. She replied with "Well, I don't know who made it." (Even though there was only just the two employees working.) I said "Well, okay, I was just saying. It's tea, no big deal, I'm just asking for sweetener." The woman takes my drink, pushes the raspberry pump in, and then slides it back. I said thanks, and I should have tasted it then, but she was so unfriendly and obviously very bothered by me asking for two pumps of sweetener so I walked out. I tried it after, still no sweetener. It was just tea so I didn't go back in to redo it, it didn't seem worth the effort to me. They just all act like their customers are bothers. read more

The only reason I am giving this location 3 stars is because I come here frequently but today was a rough one. I pulled up to the drive thru window to order was was greeted in a very unpleasant monotone voice "what can I get for you". No hello or anything. I ordered my large iced vanilla coffee with cream and sugar and was told "pull up". Once I got to the window this older man opened the window and held out his hand for my payment without saying a word or looking at me. I was not told my total or asked if I wanted a receipt. Instead he rushed the coffee and straw out the window impatiently not even giving me a chance to put my debit card back into my wallet. Mind you, there were only 4 cars parked in the parking lot and no cars behind me. I would've happily paid and extra $3 or so at a Starbucks just for better and friendlier service. I work in the industry and would never treat someone that way. I'm highly disappointed. read more

Donuts is in your name, yet every time I come here, they never have any of the donuts that I want. Secondly, you can't even fall in love with an ice coffee before they change all the flavors up and leave you feeling empty inside. Sigh.... read more

Great variety of ice creams and donuts. Good, prompt service; I like that they have 'Free Donut Day'!

Worst dunkin ever. No matter how many people are there they are always slow, always. You can be only person in drive-thru and they will ask you to wait. Ridiculous. I am done with them, faster to drive to Oswego. read more

so what TRULY is old fashioned? really want to know. Yadayadayada I really like them tho. Shawtys bad

Typical Dunkin Donuts - donuts taste great especially the chocolate covered cake ones. Coffee is good, I prefer French Vanilla. Like too many places I do not understand why they think "Black" means "cream & sugar" or why "sugar" please means "cream & sugar". I get the same at McDonalds and about every other coffee place. Otherwise staff is friendly and prompt. read more

this dunkin' lied about not having certain ice cream flavors just because they did not want to bring new ones out. they also had put our straws in their mouth before they handed it to us in order to be able to have a hand to open the door. we waited an insane amount of time in line after already having a small selection of ice cream "available." 0/10 would never recommend. read more

This store has gone to the dumps. Went in there Saturday for a dozen donuts and they only had two or three flavors. No plain glazed, no long johns. No excuses as to why they were out or statement that they are making more just - no we are out. I will not go to this store again. read more