I had an absolutely awful experience at this Starbucks today. My friends and I, all Egyptian American, were simply sitting and chatting, not disturbing anyone, when the shift manager, Aubrey, approached us without warning in a very rude manner, told us that we needed to leave or the police would be called. This was completely out of the blue, as we were just enjoying our time together after church. This all started after a Caucasian male customer complained about us for no apparent reason, and we were singled out because of it. As if that wasn't enough, another Egyptian American family with an infant child was also told to leave as well, despite the fact that they weren't causing any disruption either. The entire experience felt discriminatory and completely uncalled for. read more

This place continues to be a hot mess. Ordered an iced oatmilk gingerbread latte. No Pumpkin Spice Topping. I pick it up - there is bumpkin spice topping. I bring it to the baristas attention. All she does is open the lid, take a spoon, and spoon off all the topping. Puts the lid back on - the lid with pumpkin spice topping residue- and hands it to me. WTF. When you screw up, you're supposed to remake it. read more

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Prompt and fast service. Lots of parking. Nailed the ratios in each drink, and even added some cute stickers on the lid. An A in my book!

This Starbucks is always friendly and efficient, whether I order through the app or walk in and order in person. This morning I got a venti iced coffee with sugar free vanilla and cream (my usual go to lately - sorry to say I can't really jump on the PSL lol) and I also grabbed an old fashioned glazed donut. Haven't tried this before so I'll see if it's worth getting again! read more

Starbucks - Coffee & Tea Near Me - Wayland, Massachusetts

Since my last review Starbucks completely renovated the premises; they did a good job however, there seems to be less seating and it's a lot noisier than previous. I feel like I'm in a high school cafeteria when I'm in there; and now apparently they allow dogs in the store which is a complete turnoff for me. The floors are dirty and the tables are almost never wiped down, they're always sticky from coffee or crumbs from previous customers. Please step it up a notch or two!! read more

I didn't get extra whipped cream I'm literally so fucking mad I'm going to have a bf fr fr. I paid extra to get that thick whipped cream on my drink but it didn't even whip so like they didn't add extra is what I'm trying to say . Like I wanted a bbc amount of whipped but they gave me a caucasian amount and like that's totally not okay very disappointed . read more

If you want awful management this is the place, new manager I think Carly is her name? Maybe starly Darlene.... Who knows. I asked for a remake of my drink and got denied and told to leave. This happens very often for me and I have allergies however new management is king I simply went to dunkin instead. Wayland Starbucks missed the vibe check. If I remember correctly a couple years ago they used to have really good management with Chris and eric. I have been coming here since I was a kid so to see such a prime location have such poor management... not cool BRING THE OLD MANAGEMENT BACK read more

Starbucks - Address and high reviews however u can expect it to fall off if things continue like this - Coffee & Tea Near Me - Wayland, Massachusetts

I used to stop here often when I lived nearby. This is one of the better Starbucks in the area. In the morning, the line is long, but it moves quickly. The staff can handle the crowds well. I really like this place because it has TWO stations to add cream & sweeteners and get napkins (near the door and near the counter). There's seating inside and outside on the brick patio (next to the crazy Route 30/Route 27 intersection). The access and parking here can be dicey, as this is a very popular morning commuter stop. read more

Starbucks - Coffee & Tea Near Me - Wayland, Massachusetts

The worst customer service ever. I care about customer service rather then how my drink came out. I asked for a hazelnut macchiato, the lady said "i cant put hazelnut in macchiato but i can do a latte" im like what?! You can do a latte but not espresso with hazelnut? This is the funniest statement i have ever heard. If any management team reading this, please know you are losing business because of this attitude. She was rude and unprofessional and talked to me like i have three heads. I work in Wayland; and will be letting everyone know not to go back to this location! read more

The morning crew is always amazing! They have me smiling before 7 am always. Very polite and sweet individuals! Fast service!

This store took an incredibly long time, and I saw a ton of people walk in after me and get their food before me.

I'm so impressed with this store. The service is quick and courteous, and the manager Eric, is extremely easy to work with. They have donated coffee several times to local public schools on short notice, and have been nothing but a pleasure to work with! read more

I go to this starbucks everyday. The partners are particularly great: fast, and super friendly. The place is always clean though for some reason some frequently puts the napkins in backwards... Never too crowded, never empty....good spot. downside: the parking lot - everyday a fiasco. read more

Not impressed, gave me the wrong order and refused to acknowledge me when I went to the counter to get my right order. There were at least 5 people behind the counter too read more

I go to this Starbucks once a week and every time. Long waits and long lines waiting for drinks. They need better organization. Maybe more people making drinks. If you have plenty of time to wait around, Lattes are good read more

I like this Starbucks because I feel like they've got the efficiency down! They've got baristas working at the cash registers, and baristas taking orders so that they could have your drinks ready by the time you finish paying. The cafe isn't huge, but it's sufficiently spacious -- it's great for doing some work because the people in the neighborhood don't study here. On warmer days, there is a patio that looks like it would be nice to hang out and look at the cars on Routes 27/30, if you're into that kind of thing... looking at cars. Still it's a nice space. Parking can (sometimes) be a hassle here in the mornings! Nonetheless, I prefer this Starbucks over the ones in Natick or Framingham because of the service. read more

It's Starbucks. If you don't know, you will. If you do know, nothing to be said. Pretty damn good coffee, free wifi, clean bathrooms, and perpetually perky staff. read more

Starbucks - Yep, that's a Starbucks. - Coffee & Tea Near Me - Wayland, Massachusetts

One person sitting at a table meant for three, two teen girls sitting at the handicapped table for four. I'm standing there with my handicapped mother, and neither care. Ask the dimwitted manager to please free up the handicapped table for the handicapped person who can barely walk, couldn't be bothered, and sends a cohort to eventually handle it. Wait and wait for my mom's black coffee... (because it's just so damn difficult for the idiot jerk with the ugly hair to make), until I have to push him to make it... corporate notified... my middle finger skyward to the manager. You guys are lucky there was a Wayland cop in the store. Don't f with the wrong person... read more

Starbucks is Starbucks. Nothing special. This one is pretty good though. The staff is cool for the most part, and the drinks are decent given everything at Starbucks is automated now (no longer manual espresso shots or milk steaming; the machine does everything). It's always cold in there in the wintertime. I wish they'd turn up the heat! Seating is a bit odd. There's the big table at the back of the store, and the tables at the front are cluttered by the line and the condiment bar. So 4 stars for the staff (but please stop propping open the back door to unpack order when it's freezing outside) and the warm goodness. read more

Barista one in particular looks dirty and messy haircut. Horrible turn off. I dont mind long hair, this is greasy and back around neck was long one the sides growing down sides of his neck... read more

Just tried to order a drink and all of the people behind the counter said that they didn't know how to make it. I just don't understand that. Walked right out. read more

If I blindfolded you there is no way you could tell what you are drinking. The absolute worst coffee experience ever. No clue what so ever as to what they are doing. Young kid clueless. Try training these folks please. read more

I went to Starbucks this evening to grab a passion tea lemonade. One of the baristas there, Alexa, was so sweet! She was super attentive and friendly. Made my night.Thanks Alexa!!! :) read more

I have been going to this Starbucks regularly for 2 years or so. They have the best, most skilled, and friendliest staff EVER. Unlike some Starbucks, this one has little staff turnover - I know most of them and they care to know me, which makes my visits (this place sometimes serves as a mobile office) more enjoyable. Oh, and my drinks are 100% perfect every time, and they are super fast. Kind clientele, we have nice chats at the big work table in back! One small suggestion I would make is to only have customers use the front door in colder weather. The side patio door isn't necessary to use in winter, is located directly next to tables and chairs, and I end up sitting in my coat and hat when working there - it is freezing. But thanks for being the best - I come back and work in my coat and hat because it is so great here!!!! read more

Upbeat staff, efficient and just a really nice vibe. Parking can be tight, but doable. Never disappointed here. Short review, but if you need to read about Starbucks than you must have recently arrived from friggin Pluto. read more

Don't be intimidated by the line that stretches all around this location. These guys know how to work a crowd, and you'll be out of there in no time. I've never had a screwed up order here, either. The seating area is small so if you're writing your novel you may want to go somewhere else. The parking lot is a shit show but since there's such quick turnover, someone will be leaving with their coffee in no time, so give it a minute. read more

Crazy in the mornings but what Starbucks isn't. Staff seems 'on-point' and knowledgeable.

My favorite Starbucks, great barristers who remember your name and what your "usual" is every time. Good layout with nice patio outdoor seating and a nice long collaboration table at one end. read more

The partners make this the best Starbucks in the area. They are friendly, fast and consistent when making drinks. Parking is a problem. Parking across the street in the post office parking lot helps but you have to cross busy Rt30. read more

Great starbucks... kristina was very friendly and attentive to my order... My drink was ready and perfect in just a minute... great staff

If I could give this place a zero for a rating I would. I ordered a vanilla sweet iced coffee and a strawberry n cream frappe and ended up receiving a mediocre order. The male cashier was so rude and seemed like he really hates his job. Any type of emotion was non existent, pretty much lifeless. I am horrified about the type of service I received at this location. If you want great service and your order to be properly made, this is definitely NOT the place. read more

This is the best Starbucks I have been to. Luckily its on my way to work. The staff who work here are always extremely nice. The line in the morning can sometimes be long but the staff works so efficiently that it always moves quick. read more

This is a great Starbucks. The staff is so friendly and timely with service. It definitely can get busy there. Due to that, the seating can go fast. Nonetheless, this is a great Starbucks. read more