I had a pleasant experience visiting this store recently, and Parker did a great job taking my order and seemed very chill and nonchalant. Other staff were also friendly, it was not busy at all inside when I went. It seemed to be mostly mobile orders and the drive thru. I spoke with one of the managers Mackenzee who helped address some concerns I had after visiting another location, really appreciated that and the professionalism. This store was nice and clean, would be a good place to hang out and get work done. Thanks for the friendly and caring service! Even those small interactions can make a difference. As a side note, the person who designed the parking lot should have chosen a different career. Also quite a bit of vagrancy nearby, just something to be aware of, though it's more an issue near the AutoZone / bus stop. Otherwise a convenient location for when you're on-the-go around town. read more

Very friendly customer service on christmas day!!! Definitely the best starbucks in all of Visalia forsure!!!

I understand that people have a bad day but you have to acknowledge the fact that if you work at a customer service job, you should be more polite. My sister was trying to scan her gift card but the scanner didn't seem to work so the lady just snatched it out of her hand and did it herself. Not to mention that she kept saying "scan it here" when that's exactly what she was doing. Not coming here . . . read more

They need to train some dudes around 230pm on customer service. If I ask for a straw don't get all annoyed because your dumb @$$ didn't offer. Go to Dutch bros and you'll see good service read more

Love this Starbucks location! Customer service from Gabe was incredibleWill definitely be coming back

Since when is it ever ok to have restroom closed for 25 minutes because they didn't want anyone using it until the floor was 100% dry. Did they not use Hot water????? When asked they refused to let me use it. His response was they are not allowed to let anyone in until the floor is completed dry. They have 2 restrooms and have both closed at the same time. Ridiculous read more

Judging by the majority of reviews, my experience may have been a fluke, but I found this to be one of the better SBUX locations in the entire area...which really doesn't say much. I came in this morning while I was waiting on my car audio installation down the street. It was a surprise to walk in to a nice, clean and peaceful coffee shop where you don't have to raise your voice to place your order. I do believe this may be the first time that I have used the words nice, clean and peaceful when referring to a Starbucks. The staff members were friendly and worked diligently to keep their orders moving. My Venti White Mocha (Hot) was perfect. This location is spacious, and nicely appointed with plenty of tables and chairs. There is a drive-thru for your convenience and umbrella tables out front where you can sit with your iPad and catch up on your Yelp reviews. read more

COVID-19 I took the drive thru and ordered a tall nonfat sugar free cinnamon dolce latte. The line was long and moved fast. The worker was masked and very nice. I paid for it and the worker handed me my drink and wished me a good day! Appreciated! They do allow outside seating during these times. The drink was hot and delicious! Fantastic service and great latte! Highly recommended! read more

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Music is loud and service is slow. :( I came in for my birthday drink and she couldn't hear that I wanted oat milk because of my milk allergy because the music was too loud. They r remaking my drink and taking a very long time. (It's literally a chai, we all know that's an easy drink to make ) I get my remake and the girl didn't even call out my name so I was waiting for nothing and it was still made wrong! read more

on a saturday late afternoon our last stop before leaving visalia the nearest choice to pick up 2 drinks. The location nice store with lots of seating area, holiday items were out and chilled display filled with sandwiches , juices , salads etc... it was not busy and took 20mins for 2 non speciality drinks a tall and venti size. The baristas were cleaning the machines and we were wondering hmmmm who was making our drinks. we got our coffee's and on our way out. read more

Not coming here anymore, they have closed the outlet access, I understand that they are trying to avoid homeless or creams coming in to use outlets but us college/Buisness computer coffee users need them!! ....... read more

This usually is my go to Starbucks. However today we went through the drive thru. Ordered three drinks. But when we were at the window they only gave me two drinks. I asked the young kid didn't I order three drinks. He told me, "oh we were out of the tea, and I didn't charged you." But you didn't tell me you were out of the ingredients to make the tea. And you didn't give me the option to order another drink. He just kept staring at me and telling me I didn't charge you. Yes, why would you charge me for a drink that you can't provided? You also took my ability to order another drink? So one person in the car doesn't have a beverage because this kid didn't think it was important enough to tell me they could not fulfilled her drink. I'm in disbelief. What is going on? People need to be trained properly. read more

This Starbucks is never a great experience. You are either constantly waiting for your drink, or the drink order is wrong. Last weekend I had a drink that was made incorrectly not once, but twice...and they acted like I was a bother for their mistakes. Going to the Starbucks inside of the mall is always quicker, and they get it right every time. read more

This post is specifically to give a shout out to Mario!!! He has such an amazing attitude every day no matter what he always greets you with a smile and makes me feel appreciated as a customer. Thank you for being AMAZING!!!! read more

Drive thru staff was not helpful today. I was told that the drink I wanted was no longer available. I asked if there was another like it and was abruptly told "no". I asked for suggestions as a replacement. Nothing. I've been a Starbucks guy since the early 90s but I've been recently leaning toward Dutch Bros. After my "service" today I'll be going to Dutch Bros. read more

Idk why I continue to come to this Starbucks. They are always out of strawberries. The one time they do have strawberries, my drink is never made correctly. read more

Coffee ok but.... heres the sign says 30% off christmas cups waited in line then NO not 30 % off. Guy at register jeremy really rude. Why is starbucks going bad??? 2 locations visalia read more

Starbucks - Coffee & Tea Near Me - Visalia, California

Rude staff towards hand cap for bathroom usage as of today , Sept 1 st , rude tone of voice for usage if bathroom wtf !!! read more

First on intercom gentleman sounded like he was having a great day, car in front of me payed and got her drink could see his smile. Once I pulled up was happy to come to Starbucks mainly for the great vibe, and attitude changed.. not sure if because of how I looked greeted him well but vibe was very off... I don't like to jump to conclusions but felt a bit discriminated, I very well said "Thank you" and first time ever going to a Starbucks and not even getting a "welcome"... kind of puts salt throughout your day. Loyal client. 01/07/19 Mooney location next to inshape read more

Starbucks - Coffee & Tea Near Me - Visalia, California

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I tried out the Guava tea here and it was tasty, pretty much on par with every other starbucks in the world. However, the restrooms here were Biohazard Level 4. Would not recommend this place for a rest stop. read more

There is me and one other person inside ordering and a small 4 car line in the drive thru. I ordered the usual venti Carmel macchiato. It seriously took almost 10 minutes to get the guy in front of me to get his drink and thankfully mine was ready a few minutes later. If this is how they usually are I would recommend doing the mobile app to order so you don't have to wait. On a positive note they did apologize for the "long wait" read more

They let us order in lobby pickup on the mobile app then forced us to go through drive through anyways. Update your app your lobby is closed! read more

Starbucks - Long line - Coffee & Tea Near Me - Visalia, California

They always make my drink right, & the workers always have a great attitude no matter how busy the rush.

very understaffed, very slow. Sat in line for 30 mins. RIDICULOUS. Staff wasn't horrible. It's their fault. It's managements fault.

Waited for five min and said excuse me and never got my order taken through the drive through, then got to the window;ordered and then got my drinks and drove away to realize it was a Carmel frap instead of Carmel ribbon but was in too much of a hurry to go back! As if not putting extra Carmel like I ask wasn't enough, y'all had to make it wrong to with the Carmel crunch under Carmel drizzle.smh definitely a disappointment! read more

I love Starbucks, went to a different one from my usual location they were so slow, and didn't even try to be quick about making the drinks even though they had a bunch of drinks backed up. Service sucked read more

Very displeased with the level of service at this store on 8/2/19 at 10:30 am. Very slow service at the cash register with little to no communication from the person running it. Absolutely no service with a smile from any of the employees on this day at this time read more

Mario gave wonderful customer service , super friendly and welcoming. Very professional. Definitely will be coming back! :)

Going here is such a gamble because you either get an ok drink or an undrinkable one. Avoid going here at all costs they mess up my drink every single time and my friends. Save your money and most importantly your time by avoiding this one. The worst service as well my last experience was literally 30 minutes ago and the girl said " I need you to come closer to the window I can only reach so far ," in a very rude tone. Then proceeded to not even extend at all to hand me my drink. I had to reach so far and it spilled on me. This really made me feel like she spit in my drink or something when I wasn't even rude.. also it wasn't even that far. I don't know why each employee at this location has a bad attitude. I literally ordered a venti mango drangonfruit.... that's it. Anyways, if you can avoid going here at all costs. The one at packwood or literally anywhere else is better. read more

Starbucks - This is the mango dragon fruit drink - Coffee & Tea Near Me - Visalia, California

I am giving it 3 stars simply because the staff is nice and most of the time l...ok rewriting as I am writing this... the bartista (some guy in a jersey) who just gave me my drink literally seemed annoyed when I asked for more caramel (I like it to sink to the bottom and that is how I ordered it)... he just huffed and rolled his eyes... wow... I was only going to say that this starbucks just takes awhile to make their drinks but normally the staff is nice and drinks are right most of the time... but taking it down to 2 stars read more

This used to be my favorite Starbucks in Visalia but it has continued to go downhill. Tonight was ridiculous! First they told us that they chocolate coffee frappucino was seasonal and they couldn't make now until next season (just had one 3 days ago). Then I ordered a mocha frappucino with an extra shot (normally I get it with half the mocha and two extra shots, but it was late & thought I'd take it easy). I don't know what she did but the drink was horrendous! It was bitter and had a very unpleasant aftertaste. I took it back because I couldn't drink. I was told it was my fault, she made the drink perfect & any time you get an extra shot it will be bitter! WTF!! Nice to know since I've been drinking them for at least 12 years! She refused to remake the drink unless she did it her way without the shot I paid for and adding extra mocha. No, I don't want it that way! I gave up and tried to order the Cafe Espresso Frappucino with an extra shot (my recent favorite). I was told no!! She told me I was dumb and that would be more bitter!! I decided to get a Chai and leave before I pulled her over the counter and strangles her!! What ever happened to customer service?! Where in the hell was her manager and why was someone with no customer skills at the counter?! To top it off, the Chai Frappucino was watery and too sweet to drink! What a waste of money. It appears I need to find a new coffee shop!! read more

Average wait time is usually 15 min and they're usually always out of something! I honestly rather drive the extra 2 miles to Packwood creek

I went on my break around 9:30am and they were really busy. I had to wait 10 minutes just to order a basic cup of coffee and for the barista to acknowledge me. The hot coffee is not listed on the menu, but on the coffee pots themselves. I asked the barrista to put the remaining change on my starbucks card, but was told i had to put a minimum of $5 on it. Fine. I went to the creamer station and they were out of stir sticks. I had to wait again to get one. When i told the barrista they were out, she looked at me, rolled her eyes and kept making coffees. I don't come to this starbucks very often, but i was highly disappointed. read more

This has been my go to place for a while even though I live down the street from the downtown location. But lately they are super slow. I place my mobile order for the reason that I need to be at work on time and I swear the majority of the time my order isn't ready. Yesterday was the last straw. I ordered my coffee off the mobile app and it took me about 25 minutes to get there and my coffee still hadn't been done and to top it off when I did get it it was made incorrectly. I was very disappointed with the staff because I stood there for a good 8 minutes and nobody even acknowledge I was standing there I'm definitely going to have to start going to a different place for coffee. read more

Excellent customer service! Great morning crew!

Always super fast and friendly at this location is why I love coming here. So I went through the drive thru the other night and ordered a sugar free Carmel frapuccino and it was awful.. Tasted just like water!! So I turned around and went inside and told them the problem, the very friendly Barista remade my drink, for free and was all smiles!! I didn't feel uncomfortable at all..good job!! read more

Very slow incompetent service here. Don't waste your time or your money. It took 15 minutes based on the time stamp on my receipt to get a plain ol' latte. I wasn't aware that this involved such a time consuming process, especially with 4 people working behind the counter. I was the only person in line yet people who arrived after me got their more complicated drinks before I did. I had to inquire twice before they finally checked on my simple order. The manager had little explanation other than some rambling excuse about how "things get busy". The lack of professionalism and ambivalence or ineptitude are altogether appalling yet comical at the same time. read more

Ordered a grande dark roast coffee with Splenda. After 20 minutes, 3 customers who ordered after me got their drinks. Waste of my time and money. read more

Great location as a temp office. Lots of plugins and table space. Busy with nearby collage. Easy parking. Centrally located.

I love the staffs here. They are very nice to the customers. The place was quite ideal for studying......