I was warmly greeted as soon as I walked in. Staff makes you feel welcomed there and they made my drinks relatively quick. It is also a very clean shop. Overall, out of all the Starbucks locations I've been to, the staff is the most friendly. read more

My drink which was a Caramel Macchiato was watered down, did not taste like caramel. It was hot milk and that's it. Not recommending this location to anyone. read more

It's all you come to expect from Starbucks- consistency and efficiency. Delicious almond milk gingerbread latte in a pretty festive holiday cup. read more

Starbucks - the inside of a coffee shop - Coffee & Tea Near Me - Tucson, Arizona

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The drinks were made wrong everything's really watered down and they're actually very stingy with toppings. The place was packed and dirty. The customers were all mad and they kept messing up on orders. read more

Yes this location usually takes FOR EVER! Usually I wait...it is what it is. This time we were the first in line. I asked for an iced London Fog. It took the barista a bit to get to us but no biggie. When she comes she asked if I wanted a different drink that she had already made instead...because it would take her 5 minutes to brew the tea. But this one was ready to go... Nope, if I would've wanted something else I would've ordered it. She seemed bothered that I wanted what I paid for. Of course when I got the drink it wasn't made right but whatever I just left. Such an annoying experience. read more

I am a longtime Starbucks custom and have visited multiple sites across the US over the years , I stopped in to this site this AM to get a hot brew and use the site connectivity. Expecting the best I had become accustom to, I unfortunately experienced more of the worst in a possible shop visit. Coming in to the shop, no warmth in any kind of a greeting, I had to wait for a barista to help me (was first in line at the counter). I typically am a simple order guy, tall coffee with cream .. simple right ? 9 out of 10 times the barista says let me get that poured up for you .. and seconds later I have a hot cupper. Not so here .. It took nearly 5 minutes to get my simple order I got a cool cup :( No "thank you", no attempt to get to know me at all (very cold setting) I was Just another face asking for business and interrupting a busy drive up Customers who ordered had to wait .. too long Saw a mobile order customer come in and get "no order" which in watching took on a trend, saw multiple orders done incorrectly and the waiting queue continued :( What comes to my mind as I watch the workers here "the old video of Who is on 1st?" Watching the crew they seem to be disinterested in customers on the whole (there were a couple of team members who were there because they truly wanted to be), on a 1-10 have to sadly offer up a 3 here .. needs attention and leadership with a passion and vision. Will not revisit .. read more

Starbucks - Coffee & Tea Near Me - Tucson, Arizona

They're always scrambling around and I wish I could help them! I always think that hitting the order button from home will help and my order will be ready by the time I arrive but it's not. Not sure what can be done to make getting coffee at this location better. Sincerely, an Apple crisp macchiato lover. read more

Was just there at 7:20 am and I find a sign in the drive thru window saying they've "adjusted" their time's to 1 pm - 10 pm. Ridiculous. They should block the drive thru because their signs are lit up like you can order, so you sit there waiting for someone to talk to you. I'm sure I'm not the only one who did this, and what Starbucks "adjusts" their hours? read more

I'm not really a coffee drinker and I usually only come over here for the green tea frappe ; my last visit it seems like the flavor somewhat lacked like if they really don't get people who ordered my drink of choice. Nonetheless it's a chain coffee shop one which some people rant and rave over I find it there OK. I guess if I were more of a coffee drinker and I would have more to say about this place but since I'm not I can give it three stars not too bad. read more

Starbucks - It's a green tea frappe - Coffee & Tea Near Me - Tucson, Arizona

I am not Starbucks-prone, preferring my coffee from either Espresso Art on University or Coffee Times on Speedway. But I cannot always get to the midtown area, so this is where I end up sometimes. I have had terrible experiences with Starbucks in the past. The coffee. Not the employees or the ambiance. But the folks at this particular location know how to make an iced latte! And the place is comfortable. And likely because of its close proximity to Pima Community College and being that it is one of very few cafes on this side of town (right off the interstate, too) it is often busy. But it has a decent amount of seating, even a few lounge chair/sofas. Also, nice floor to ceiling-windows that are south-facing make for a nice amount of natural light. Otherwise, it's your standard Starbucks. They do sell little sandwiches and salads here. The croissants are pretty good -- large and buttery, as they should be. The music is usually at a mellow volume and is Starbucks-typical: Jazz and neosoul lots of times. And free wi-fi! That's always a strong draw. read more

I really enjoy this Starbucks. They always get my drink right. They always get friendly service. And it's a very convenient location for me personally too. It's right next to all my shopping locations if I need a quick delicious drink. I'll come through this location because I can get my drink before I start shopping and have something to walk around with and enjoy. Because honestly, who wouldn't want something delicious to drink while shopping. Yes l will have to admit it's much longer to go through the drive through. So if you are in a time crunch probably not suggested. I'd always order through the app at that point. I like how they have both options. You can go inside and order or through DT. If you want order on the app walk inside and get the drink quick. I've personally tried a bunch of coffee shops and I always just come back to Starbucks. There's nothing that beats it. I am and have been a fan of Starbucks due to all the convenient locations and options they have to order. read more

Starbucks - My favorite drink - Coffee & Tea Near Me - Tucson, Arizona

Arrived and placed order by 3:56 pm and my ONE grande drink was not ready until 4:18. Had one barrista ask me what my name was after seeing me stand there for 14 minutes and it wasn't ready for another 8 minutes after that, she let me know my drink was in the queue they just had other orders ahead of me. There was two other people that ordered after me and even they got their drink(s) before me. I was just about ready to ask for a refund because they took 20 mins out of my commute to work when they told me they were working on my drink and it would be ready with in the next minutes. It's honestly ridiculous that I had to wait even 15 minutes for one drink to be made I understand they might have online orders and what not but the fact that others placed an order in person after me and received them before me is crazy. Obviously their system needs work or new employees at this point cause there was 6 people back there. And I'm pregnant and asked for half decaf which they failed to do, so I wasn't able to drink it as it's too much caffeine. read more

Another customer service fail today...I came thru on a Sunday morning around 11am to treat my auntie to a coffee and breakfast sandwhich as she was arriving from a long, overnight drive from Mexico. We walked into the establishment because the drive thru line was super long as usual. We walked up to the counter to order and weren't acknowledged for 3-5 minutes. Once we placed our order and stepped aside to wait, I observed a young man walk in with his young son. They stepped up to order and was immediately acknowledged by a barista that previously ignored me. I don't know why I continue to get shoddy service but of course, since Starbucks is my guilty pleasure, I will return. read more

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Clean! Fast! Friendly. Typical Starbucks. Crowded seating. One rude dude there making all kinds of racket and banging chairs around. Other than that...good. read more

Love this place!! Great service when I god and friendly. I get teas all the time with my Starbucks card or on my phone app. Easy to order on the phone and my drinks are always ready for me when I show up. *Black tea/lemonade with 9 pumps of cane *Caramel frap with extra dulce powder *Green tea trenta! *Smores frap with a Lil extra chocolate maybe on top *Cake pops for my 2yr son & Lil nephews *Apple juice for son *Banana nut bread is AWSOME!!!!!!! *Apple loaf when they have it, sad face have to wait *Great tea frap *Breakfast sandwich double smoked bacon, egg & cheese I always recommend this place read more

Starbucks - Starbucks is always Awsome when it's your B-Day dinner - Coffee & Tea Near Me - Tucson, Arizona

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The reviews for the wait are correct. This is the closest Starbucks to me and every time I come here I'm stuck waiting in an unusually long line. They make you wait as they check, at every other Starbucks it takes a minute, here it takes a few. Besides that, most of the time the order is correct and the workers are alright. But expect to be here for at least 15-20 min, even if you order for pick up. read more

Eh merry xmas first off.. it sucks this is the only Starbucks in this area. We come to this one when we are in town visiting family. Every time they seem to mess up our order. It's really not that hard I have huge issues with stores that can't do and make something so damn simple. So we did a mobile order ... and our drinks were wrong but they were right on our order on the phone(I took a picture of our order). My iced coffee had no classic no vanilla just cream and coffee when tho the little sticker had the right order.. along with my husbands drink he had a cinnamon dolce no whip and literally it was all milk.. I get this store is busy and the only one but still follow simple instructions . it's not that difficult to make a drink when it tells you how they want it made. Sucks because we will still have to continue coming to the Starbucks every time we come to town. I just hope their staff gets better and knows how to read and listen when it comes to making a drink. read more

Starbucks - So simple but they still messed up our order - Coffee & Tea Near Me - Tucson, Arizona

Fast friendly service. I got my protein box, iced tea and was out the door quickly which is exactly what I wanted. The only issue I had was with the amount of ice in the drink. By the time it was made there was just a little bit in the top. That's not how an iced tea is supposed to be. Plus, I was driving back to Phoenix which means the ice was going to melt quickly in the car. I asked the barista to pour out some of the drink and add more ice which he did. Please just make it right the first time. read more

I've been coming here for a long time and have seen many ups and downs in both attitude and service. The new Manager, Fletcher, really seems to have this place going great. It is always a pleasure visiting and the Manager and Staff really seem to above and beyond to make their customers happy. read more

Omg! Every single time I get coffee it's a 20-30 minute wait just to get through the line- I can't believe it. I thought it was just once or twice and gave them the benefit of the doubt- but no one has that much time to sit in line and wait for a coffee . Someone needs to get some sense of urgency read more

This location has a sad excuse for employees and management. I understand customer service however I'm standing there at the drink station waiting for somebody to look at me and notice I'm trying to tell somebody something and nobody pays me any mind. Mind you, I had already purchased my drink after watching the shift supervisor chat away and not make sure her employees were doing their job in helping customers that aren't in drive through. After expressing my disappointment to the shift supervisor she basically blew me off and walked outside to do whatever. Spending 16 bucks here tonight and getting piss poor service. Right.... Starbucks. This location needs some serious training. read more

Didn't get the name of the guy who helped me but he had an attitude right from the start. Their location was out of every drink I asked for. No Nitro cold brew with cream or even without cream. I even asked for this Valentines Day type of drink I saw on Facebook that had like strawberry and chocolate taste and before I could even explain he said "we didn't do anything for Valentine's Day here so not sure where you got that from" (as he slapped the register screen with his hand as if he was annoyed with my request). I could have taken out the recipe of what was in the drink from the article I read but I instead chose to go to a different Starbucks. Came for coffee, not attitude. read more

the girl with curly hair, idk if she has Tourette's but she was laughing at people while taking orders and it was rude. very unprofessional. they also were very slow and still messed up orders. read more

Worst service ever. Drinks are awful customer service is awful and people intimidate you and make you feel like you don't belong. Very very unprofessional. read more

Expect to wait 30-45min for mobile orders. I never leave reviews but I kept trying to give this location a chance but the wait time is getting longer and longer. read more

Extremely slow service!! They need to hire some more help because their drive threw line takes over 30 minutes to get through.

So drinks were made but the mix was not stirred on the Matcha Drink, neither is the mix in the White Chocolate Mocha. The White Chocolate Mocha was missing its whip cream (most Starbucks miss the Whip Cream). They should just not make it with whip cream and lower the price by $0.50. Not coming back to this Starbucks! read more

Starbucks - Proof - Coffee & Tea Near Me - Tucson, Arizona

This is a small busy Starbucks, but the staff handles the customer crush quite well. When my drink was made iced instead of hot, the barista said go ahead and drink the iced one while I re-make your drink correctly, and when I tried the iced version, I loved it and told him that there was no need to remake the drink. He apologized repeatedly, and despite the small error, I really enjoyed my drink and now have another favorite​ for my Starbucks rotation. read more

Menu wise you know what you're going to get but with me, I order the same thing- hot peppermint mocha and a plain bagel, toasted WITH BUTTER. 80% of my orders are mobile orders and they still get the butter wrong and give me cream cheese. Some mornings, it is okay because I'm going back home but most morning I'm on the go and to have to return to their site for BUTTER is an inconvenience. I've ordered from other Starbucks throughout town and they never have an issue, not sure if this one is just understaffed and so busy they're unable to follow WRITTEN instructions. After 7 months, the above (original post), still stands true. Because of that I drive to the next closest Starbucks location at Marketplace where they're always pleasant & my order is accurate. read more

I was a bit concerned visiting this Starbucks due to bad reviews. While the drive thru was crowded they got my order right and the gal who brought me my food even asked me how my day was going. No complaints here read more

Terrible service. Manager purposely leaves mobile order available but closes store and makes customers go through long drive threw to get their orders they have already paid for. When asked at drive threw was told was left on because it helps with revenue. This inconvenience almost made me late to work this morning. i love Starbucks and have been a loyal customer for years. this will the first and last time I visit this Starbucks. I never leave reviews or complaints but this was so ridiculous. I could not believe how I was being treated. This manager is causing a safety concern because people walk up to the drive through requesting their mobile orders they have already paid for.. it's an accident waiting to happens! . read more

I really hate this Starbucks. My drink is always wrong. Drive thru takes 40 minutes on average. Inside takes 20 minutes. Employees are always laughing, like excuse me, just make my drink, I don't care if you're happy. But it's the only one on the south side so I don't boycott like I should. (Angsty sigh) read more

I was not a Starbucks fan until recently! Now I can't get enough of it! Especially this location! Everyone u always super friendly and they love my little Yorkie through the window (she goes for the car ride). They always get it right from my difficult drink to my simple iced coffee. And you can connect to the wifi in the drive thru! read more

Starbucks - I love my local Starbucks!!!! And they love me too! - Coffee & Tea Near Me - Tucson, Arizona

First, I will start out saying that what I'm writing here reflects my views of most Starbucks locations that I visit however, in all fairness to the establishment I won't say they're all like this. Consistently inconsistent due to time of day, location, and barista I feel. I come here quite often as it's not outside my normal circle of travel. I decided to go with two stars on the rating because I'm not really happy with my drinks here. I feel like the only time my order is correct, is at night when it's slow. I've noticed that the barista's will intentionally make my order wrong if I've ordered something they don't agree with or they feel they are pressed for time. My drink usually isn't filled to the top either. So not only is my drink wrong but it's less than what I've paid for as well. On many occasions I've had to argue to get my drink remade. Strange considering "The barista promise" advertised on their cups. All in all the people are mostly friendly but their service and attention to detail lacks. I don't mind waiting for good quality service and a correct order but I get really frustrated with the opposite and an excuse attached. Sadly, I've come to expect my order to be wrong at this location. As we all know, it's easy to see our orders being made from the drive thru in any standard size vehicle or while standing inside, my accusations of my drink being incorrect don't come from me guessing. Let's not forget my taste buds know too. I don't want this to be all bad so I will end with this- the location has great customer and is extremely clean. About three days ago they did give me two free drinks because I forgot my wallet and the Starbucks app wasn't working properly for me to pay using my phone. Thank you for that. read more

I've tried the drive in and walking in here..frankly park your car and walk in - it's faster. Other than that - its typical Stabucks far and typical friendly Starbucks staff. read more

***Update*** This location still sucks. Going on three days of them not having vanilla syrup. Can the manager really not at least get their inventory orders right?! I'm giving this location two stars only because I've never had my drink come out wrong. However, this is definitely the SLOWEST Starbucks I have ever been to. Going inside to get your drink takes at least 15-20 minutes and the drive-thru is literally a 30-40 minute ordeal. It's ridiculous. Not once has an employee apologized for the long wait. There's always plenty of people working. I'm completely baffled by how slow they are. It certainly should not take this long to make coffee beverages. read more

It's the closest location to work so I constantly find myself there and constantly find myself regretting that decision. They have the slowest and most aloof baristas. It takes an average of 20 minutes to get through the drive thru with about 2 vehicles ahead. 11 times of of 10 they would have run out of an item and you'd be lucky to find that out before you get to the window. Now you're responsible for the poor people in line while you frantically scramble to decide on your items replacement. Avoid this place if you can. read more

Drive thru is horrible!!!!! Do not use the drive thru unless you have at-least 30 minutes to waist. I've been late to work waiting in line. And once your in line there is no backing out! The lobby is faster but still sub pat com paired to other Starbucks. People are friendly and nice but service is slow at times. Recently remodeled so there is plenty seating. ( been waiting in drive thru for 20 minutes! 4 cars ahead of me) When will I learn! read more

Today will be the last time I come to this location, the smell of sewer that they've got going on in the drive thru has gotten so bad to the point that I downloaded this app just to leave this review. Its literally nauseating, It's been going on for over a month and by the looks of it nothing is being done about it. It made me lose my appetite, and on top of that my coffee was watered down, don't waste your money here drive to a different location! read more

Many have different options, my reason for not returning is that they don't make great Frappuccino. It may be my bad luck, but not going back. I rather drive 2 more miles. Great friendly attitude! read more