The picture of the bacon, egg and gouda cheese sandwich looks really amazing. In reality it's pretty disgusting. They only give you half a piece of bacon, and it's super soggy like it was barely even cooked at all. The picture looks like several big crisp bacon slices. Don't be fooled. My piece of bacon was so tiny, I'd literally had to open the sandwich and search for it. The coffee is not bad. read more

Good! Definitely try "Kay n Paige's" hot chocolate! Way better than the original one and way more chocolate. I also got a latte and the milk was a little burnt but besides that it was good. Def coming back for the hot chocolate! read more

Very fast service. Their cold brew is by far the best. They're the biggest for a reason. And nobody else has vanilla sweet cream for a creamer. What's not to love. read more

if I could give zero stars I would. This location ignores you and only helps the drive thru. Then when they finally take your order, it's low priority read more

The only thing slower than this Starbucks is the improvement of this country. I said what I said. This used to be an amazing Starbucks with quick times but now it is like 16-20 minute wait times and they try to cheat the time system by making you wait to go to the window until your drinks are done. They more than often get your drinks wrong as well. Also I went into the bathroom and saw pee stains on the toilet and so no yelp I did not like the ambiance. read more

worst starbucks on planet earth. what the actual heck is happening at this store? i have lived in troy for four years now and every time i go i tell myself not to go ever again but fall for it when i see no line inside or outside... but the drinks will still take thirty minutes?? and 90% of the time wrong.. i am about to call starbucks corporate on this store they need to get their management completely fired and find new employees i am originally from seattle and this store would be picketed if it were run this way there. don't waste your time, crappy panera coffee next door is better than this place, i leave angry and defeated every time. read more

If I could rate this zero stars I would. To start off, the lady at the window was one of the rudest and ignorant people I've ever had the displeasure of dealing with. I asked to scan and they said it was down and I asked if there was anything else I could do and she closed the window. I then handed her my money and she dropped my coins all over the ground. When I picked them up to give it to her, I reached out to toss them on the counter since I was further away and she goes "Please do not throw things at me thanks." Then she proceeded to get both of the orders wrong. Horrible service to say the least. What's wrong with people these days??? So rude and absolutely no social skills whatsoever. Do better. read more

25 minutes to get 2 coffees inside! Not inefficiency 4 workers and four customers. These women did not care. So much for the new Starbucks. Do drive thru only. Served immediately. read more

Probably the most randomly open Starbucks I've ever seen. Incredibly slow. Usually out of at least one or two items. And a lobby that is closed a lot (this time it was closed at 3:00pm on a Saturday.) This Starbucks actually drove us to purchase a Breville instead and just make our own at home...which will be cheaper in the long run also. read more

Ordered my coffee through the app this morning on my way to work. I got there and it looked closed! I was like no way this place closed. Guess what?? It was for "Maintenance". so the app let me order to a closed store! This store always closes out of no where and I do not understand it. read more

If I could give zero stars I would. I don't know what is happening at the store, even when there's only two cars in line you're waiting for 15 minutes for a drink. Earlier today they shut down mobile orders and when you went inside, They said there was a 30 minute wait in the lobby. They claim they were short staffed, but there were seven people behind the counter so I'm not sure what a full staff would look like. Here it is, after 7 PM, hours later, and they still don't have it together. There were three cars ahead of me in line and it's been over 15 minutes and they've only waited on one of the cars. They seriously need to get it together. read more

We just wanted 2 hot chocolates. Sat in line for 25 minutes with only a few cars ahead of us. Finally got to the window and everyone ignored us. We finally just left. read more

Sitting here in line... counter is up to 35 minutes. WTF Starbucks get it together in Troy. Everyone just go to piqua.

This is the absolute worst service I have ever received! I asked for a VENTI and she gave me a GRANDE! THEN, I politely asked for her to give me a VENTI that i paid for instead and then she proceeded to fill the bottom of a VENTI cup w whipped cream and dumped my GRANDE drink in it! This worker was working at 9:30pm on July 21st, very much ruined my Thursday night! When she gave me my cup of whipped cream she spoke no more and walked away! The second I took a sip it immediately deflated... She had glasses, bangs, and even the worst attitude! Sending love hoping to put an end to this service I have received! read more

I loved the idea of having Starbucks in this location, but you have a 50/50 chance of getting your drink made correctly which is disappointing and also strange. read more

I just went through to get the Apple crips macchiato, something I get at this same store most days. And they handed it out very underfilled, but I didn't hand it back because I had oatmilk at home to fill it up with. Then I realized it also didn't have any sweetener in it at all and it was just bad. When I went back to tell them, they were rude and did nothing to make it better, they even wanted to charge me for sweetener I never got in the first place. It's a $6 coffee and the lady said she remembered handing it out underfilled and said she doesn't know what happened. Do better Starbucks what the hell. read more

Super clean Starbucks with friendly staff! Great location in the Meijer parking lot. They have a cute book borrowing basket for the times you spend a long day in Starbucks. Ample seating, a cute little nook near the entrance. Outdoor seating and a spot for bike locking. Drive thru is available, too. Nice new Starbucks right off 75. read more

I always order the same drink a white mocha frappe. Sometimes it comes with espresso sometimes it comes cream-based. Whenever you ask the person at the register what the standard is there's always a different answer. Be very specific! read more

Can after 6 hrs in the road. Pulled up to the drive thru only to be stopped with a sign that the purchases can only be made via the app and not thru the drive thru or store. Only problem is that the app is not recognizing the location or a simple order of an iced coffee. Re-routed just for nothing.z read more

the starbucks is really nice and clean from the inside and outside but when i ordered my drinks through the drive thru, they weren't made right. I then went inside to have them remade and they still weren't right. read more

I have always had good experiences at this Starbucks. The staff are courteous and helpful. They have answered my questions and none of my many online orders have been wrong when I got to the drive thru. It's conveniently located off of I-75. Highly recommended! read more