I'm a regular in the drive-thru since this location is one of my go-to places. They are always friendly and consistently get my order correct. I was excited to get the s'mores frappucino now that it's back for the summer! read more

Starbucks - S'mores S'mores Frappuccino Blended Beverage - Coffee & Tea Near Me - San Diego, California

For the products themselves, they are what you expect them to be...Starbucks. I think it was made quite well and it met expectations. The service was quite good and it wasn't the typical "franchise service." The interior was nice, with various seating options and the lighting was great for working. With the space they have, I have no complaints. read more

I love this Starbucks. The staff is always so kind and they are fast! They can get through a huge drive thru line in a flash. Jonas is our dude read more

I love this Starbucks. They never give me a hard time because I have a special order where I do six shots of espresso with whatever flavored coffee I like they don't even question it. I've been to other coffee houses where they actually checked with our manager to see if it was safe to give me six shots and a coffee drink they don't even question it here. read more

Service is great.. But I got the vanilla protein latte and omg... it tastes so bitter and burnt. I love Starbucks but what is this??? Not sure if this is a one off problem or not but it was so awful I couldn't drink it. read more

Love everyone that works here! Excellent Customer Service! I come here almost every morning before work and sometimes I stop by for an afternoon caffeine pick me up. I am always greeted with a smile. Definitely my go to Starbucks in the Scripps Ranch area! read more

Starbucks - Iced coffee with oat milk - Coffee & Tea Near Me - San Diego, California

The ambience is a bit more unique compared to other Starbucks cafes I've been too. I appreciate the lower , more comfy chairs and wooden tables. I also appreciate the many outlets you can plug into. The Baristas made my drink exactly the way I like twice. And they're always nice. Lastly, the restrooms are cleaner than most Starbucks cafes I've been to as well. I drive an extra 15 minutes to come to this location because of this. read more

Starbucks - Seating area - Coffee & Tea Near Me - San Diego, California

This used to be my daily stop before work. Today I went back since I felt like getting bf Starbucks and not better buzz, ordered on the app, get there in 10 mins... Drink not ready.. store was empty. Standing there for 5 mins for my drink and no one acknowledges me. 1 person walked in, takes their order and then gets his drink before me. I go to my car to get my phone to make sure my order went through which it did. So I'm standing there and watching them make drinks and noticed all hot drinks being made (mine was iced) another few mins passed.. I got irritated so I went up and asked the guy when will my drink be done. He looks over and said they were still working on it. Finally get my drink.. remembered why I stop going here. Used to go here daily. This place has been super unfriendly the last few months that's why I started going to Better buzz. So back to better buzz I go. Whoever was working today 1/23 during 5am shift, should learn to acknowledge customers and have better customer service. I remember another lady who used to greet me every morning when it was my daily stop. And I always see the two couple there each morning strolling in at 5:30am and a guy who takes his break sitting in the corner seat. Like I said, used to be my daily and used to love going here. Atmosphere changed after they changed their early morning staff. read more

I came to this location at 5:05pm on December 28th, the last date for 50%off drinks. I was told by one of the baristas that the coupon is no longer being honored despite it being valid and active on my app by their manager Bianca. I could not understand why and there was no explanation or apologies offered. Truly one of the worst Starbucks experiences. The barista just did not care at all. Only one star because I can't post without it. Would say not even worth the one star. *Update on this. Went to another location 1 mile away and the coupon worked perfectly fine. I'm baffled and upset that the Scripts Ranch location was so poorly managed. Will never go there again despite it be being the closest location to my work. read more

We placed our order and never asked for our name. After waiting 10 min, we asked when our drink will be ready and come to find out, they never started on it because they don't have a name for it. Unbelievable, unacceptable, worthless customer service. They never even bothered asking whose nameless order it was. They didn't even start on the order until we asked out it about it. No appology either, they just gave us the drinks. So disappointing. read more

Starbucks - Placed our order at 513 pm. It is now 528 pm. - Coffee & Tea Near Me - San Diego, California

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I had an interview here. Showed up 10 minutes early. Was told to wait. Waited until another interview was finishing up, 15-20 minutes.Then the manager walks over and says she needs to reschedule. Wanted me to send her a reminder, to which she never responded. Really? At starbucks? read more

The NEW drive thru Starbucks in Scripps Ranch is fantastic! It took over the old taco bell restaurant location when it closed down. It opened last week, which left the old location in the strip mall vacant for now. This new place is huge and offers a new bright, clean vibe for coffee and meetings with friends. The windows are from floor to ceiling and have sun shades when needed. Well done! The tile floors are beautiful and the contemporary, industrial rustic feel is fantastic. There are lots of seats, tables and lounge chairs. The staff is very friendly and fast. The counters are long and spacious to offer customers lots of room. This place is three times bigger than the old place. Tables have electric plug ins and feee WiFi. It simply a great place to have coffee n get work done. read more

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Being greeted immediately with this nice gentleman named Ketan. He took our regular orders Dragonfruit Mango Spice but we were forewarned... Starbucks is discontinuing this drink-Sad. Ketan was very professional, with name tag and the green apron. He was very conscious,particularly with their on going promos. I highly recommend going to this particular starbucks because of their professionalism. read more

The food and drinks are consistent, compared to other locations. However, Starbucks is largely a customer service business. I could make coffee at home, or I could spend $6.25 for a drink at Starbucks. If I'm going to spend money on coffee, I'd at least like to be in a nice environment with friendly, pleasant people. The employees should be kind to the customers. Or at least be neutral! If you're having a bad day, perhaps don't say anything to the customers. More than once when I've gone to this Starbucks, the employees by the drink pick up area were loudly talking about the spelling of my name, with disgusted looks on their face. One employee said "What have names come to?". Today, two employees were looking at my cup, as I'm sitting 4 feet away, and they're talking about how weird my name is. I stood up, picked up my drink in front of them, and then when I walked away I could hear them laughing. It's just odd behavior, when your job is to be friendly with customers. This location would be better if a few people were fired. And yes, my name is spelled sillily. But it's weird for employees to be mocking it openly and loudly, right in front of me. read more

Starbucks, is always a good coffee you really can't go wrong. The only way you would go wrong is if you got bad customer service. This location was fast their customer service was good they took the order correctly they followed proper protocol with covid-19, and overall it was a great experience. Employees were friendly drive through was clean. read more

Starbucks - Call Macchiato, half and half into stevia's. - Coffee & Tea Near Me - San Diego, California

Not impressed at all. I asked the kid working if he could make the tea keto friendly & he said no lol. I'm like ah ok. He said nothing in the menu had no sugar. Huh???? Um know yours menu at least a little. What about diabetics that go there? I got a water, wasn't worth my time arguing with him. read more

Decent and clean Starbucks. Ordered the Venti Medicine Ball and it was good but thought it took longer to prepare than it should have. Took over 5 minutes to just put 2 tea bags and steamed lemonade into a cup. They also didn't have honey and substituted it with agave instead. Convenient location and I guess it will be moving soon to a stand alone building within the same retail center possibly with a drive thru. read more

Starbucks - Venti Medicine Ball - Coffee & Tea Near Me - San Diego, California

Just has become the worst Starbucks in San Diego County. Try any of the other Starbucks and avoid this one. This re recently reopened Starbucks Drive-thru has to be the worst Starbucks I have had the displeasure of visiting. I don't know how they were able to find such negative, rude employees. read more

I just left the Starbucks this morning. Of course, Rich took my order and did amazing the best customer service anywhere, almost felt like In N Out with that great attitude:)! But when I pulled up to the window, a young dark-haired (low pony tail) Hispanic girl, with big flapping lashes, handed me my egg bites, my iced coffee, and scanned my phone...She did not say ONE word to me at blew my mind! Where is the customer service there she needs to follow Rich's steps. I let her know that it's OK to talk to the customer that pulls up. She look shocked that I said something but hopefully after me, she changed her attitude. There was no interaction at all whatsoever not even a good morning or anything come on pull it together Starbucks! You can hire someone better than that! read more

ARE YOU SERIOUS? I love starbucks, everyone does. however this location has its priorities so wrong. i had this lady flirt with some dude in a black Mercedes for about 15 minutes and just go on and on. eventually they kissed and whatever then they left. got our drinks and they were all wrong!? assuming that they had switched it with the boyfriends car or whatever, no big deal. also the store was dead at this time, all quiet and nothing going on around the store. i go back and just ask for a simple correction. finally get this, THEY WERE ALL WRONG AGAIN?? completely understandable to make one mistake but a double whammy? i'm checking the dash-cam tonight and submitting to the franchisee. i'm lucky to have some connections with the old store owner, this was awful kiss your S/O OFF THR CLOCK. read more

The service was absolutely amazing! Benjamin was incredibly helpful and super kind when we spoke. My food was great, and my drink was even better. He was so kind and genuine. I will definitely be coming back soon! read more

Walked in and not one server acknowledged my son or myself for the 5 minutes we stood at the counter waiting to order. We were the only ones waiting to order-only 2 people sitting down and the drive thru was not jammed or busy. Management needs to work on training the staff. Worst Starbucks customer service or lack of ever. Go into the Von's Starbucks or a little farther down the road to the next Starbucks. read more

One of our favorite Starbucks! I am always in the area but it is not convenience that keeps me coming here, it's the staff. The employees are always so nice and they make the best drinks, just how I like them! read more

I'm a new mom and today was one of those days where nothing was going right lol I had a major "mom brain" moment and went to the wrong Starbucks to pick up my order, but they were all so nice about it. The guy that helped me at the window was just so kind, I wanted to cry. I wish I had gotten his name, I just remember that he had bleached hair (that was very evenly colored!) and a beard. I just wanted to take a second to remind you guys that it might suck dealing with the general public but you can also make someone's day by just being a nice person. Thank you :) read more

I good and quite the busy Starbucks. I came in to this location to kill some time and enjoy a Caffe Misto of course with a Petite Vanilla Scone. I ordered the grande with the medium roast which I believe was Pike's. The Caffe misto is their version of a Cafe au Lait. It was pretty good with a little harshness but the hot milked helped it out. One thing I can also depend on Starbucks is providing a very hot coffee. The vanilla scone was good and petite as advertised, but that was what I wanted, just some good to nibble on. There Wi-Fi connection was reliable as usual which I took advantage of and got some much needed work done. Service at the register was pretty good and so was at the pick up counter, but it was so busy that it was hard to hear when one's item was ready. This location has a good amount of seating inside and a lot outside. read more

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Bad customer service . I never had bad experience with Starbucks customer services before ever . I ordered my drink on the app and picked up , they said my drinks were unavailable so she can make another one for me free ( in house ) and I ordered another 2 drinks instead. But they refunded only 50c different and when I asked , the manager ( Chris ) came out and said I had to pay , not free drinks even they mentioned that earlier. I don't mind to pay my drinks but this is not how I got from Starbucks customer service before . They made wrong order or whatever, they always make customers happy with their customers service, not like the manager, they don't care customer anymore . Bad bad bad and I don't think I want to come back to this location anymore read more

Simple and decent Starbucks location. Came in here to get my fav Java chip. It was decent. It seemed like the blender could have gotten some more ice in it.. One of my fav snacks to get here is the hummus wrap with zucchini and a roasted tomato dip for the crackers... It is so yummy!!! Just disappointed they had expired ones out when I came in ): Line can get long but the workers try their best to be fast paced. Customer service is good. Very friendly staff I would say. On the smaller size for the store. During summer this is a nice go to place because they have a big area for you to head outside and hang out. read more

What's the point of ordering on the mobile app and going through the drive through only for them to tell you to park your car. Then when they didn't bring the drink to your car and you go inside and still waited 5 minutes for coffee. Regular coffee. Not a fancy foo foo drink, just coffee. Isn't this a place that specialize in coffee. Kind of a head scratcher. read more

Prices just keep going up. Just raised them again. There is a donut shop across the road that makes great coffee. Sucks they don't have a drive thru but I would recommend people go there so at least the money goes somewhere good. read more

Handy dandy PROS AND CONS list :) PROS: * clean space to work * quick service * huge parking lot * next to Luna Grill * friendly baristas :) CONS: - no drive thru - closes a bit earlier than most Definitely more pros than cons for this place, hence the 4 stars! read more

Starbucks - Coffee & Tea Near Me - San Diego, California

Jordan was an amazing barista!! He gave excellent recommendations for fun adds to my drink and sandwich, and had a fun attitude! Definitely dining in again read more

All Starbucks are the same. However, the service here was superb! I had a ton of questions today for some weird reason I didn't know what I wanted and the guys here helped me out a lot. They were so friendly and totally patient and more than willing to help! There isn't much seating in this Starbucks but there is a lot of patio seating in this shopping complex. read more

Terrible location, staff here really need some training. I watched my order sit on the counter in the back by their break board in a bag with my name on it for a good 5 minutes before someone asked me what I was waiting for. Half of my order was on the front pick up counted but someone clearly forgot to put the rest of it out in front where I can grab it. A staff member came by once but just threw someone else's order down and shouted their name, didn't ask me what I was waiting for. With the clueless staff members and lack of parking I cannot recommend this location at all read more

Customer service through the drive-through was phenomenal today! It was also quite quick. I was very impressed with the customer service and the taste of my drink. I highly recommend this location! It's very easy right off the highway as well read more

Starbucks - This Starbucks has all of the sugarfree flavors! What a wonderful surprise this morning - Coffee & Tea Near Me - San Diego, California

This is my local Starbucks and I have never had anything but a great experience here. The employees are some of the kindest people and are very friendly. They have never messed up my drink which cannot be said for most Starbucks'. It's also really nice inside read more

It's just like any other Starbucks really, the coffee is consistent of course so the only other thing to talk about would be the customer service and location. The customer service has been great each time I've gone. The lines tend to be longer at this location but in my experience they've move fast which is a plus. Per usual, the drinks are made in the order they are received and it usually takes anywhere from 3-5+ minutes before they are ready. I haven't had any mistakes with my drinks....then again, I don't usually request complicated drinks lol. The interior looks like any other Starbucks, they have their condiments table, their wall display with their mugs and coffee near the line, and food/pastries near the register. There are a few tables and chairs inside: sip on your Starbucks and people watch. read more

Great service here and has a drive thru! They are nice and professional here and usually get my drink right. Fast too!!

I go to different Starbucks around north county pretty frequently and this one definitely has the most immature employees. I would say pro tip but it's really more common sense. You probably shouldn't trash talk the customers or judge what we order while we're standing right in front of you. read more

This place is ok but not my favorite location/setting in the area .. Very busy as you can imagine with the usual morning rush and soccer mom crowd. For some reason though they make a real mean Iced Venti Americano that keeps me coming back!! .. No, not all Venti Iced Americanos are created the same, the world is not perfect like that .. =) If you're a fiend for Iced Americanos like myself, stop by and try one out! read more

To constantly run out of an item let alone 4-5 days in a row just means this place is poorly managed. I wonder how much money it loses because they don't know how to stock properly. I feel bad the staff has to deal with angry customers. they are just setting their staff up for failure. Order 10 more of the item it will sell the next day, it's not that hard. read more