Still my favorite Starbucks location! They are always so friendly, super quick, and my drink is perfect every single time. They especially made my night tonight after giving me a Pride flag! I complimented their decorations and they offered me one. I am grateful they support Pride month and I will continue to support this location! read more

Starbucks - Thank you for the Pride flag, Starbucks! - Coffee & Tea Near Me - Pomona, California

I came in the other day and had a unfortunate interaction with Erika. She was dismissive and had a very obvious condescending tone with me that my husband also picked up on. I needed a drink remade and she was trying to rush and wasn't the most cooperative. I don't believe I was holding a lot of her time up so I was confused when I was met with an aggressive pushback for an obvious error on their part. They were major errors on their part so I didn't know what else except ask for the correct drink. read more

Been here several times via drive through and my bike. For the most part it's been good and friendly service. But what's up with today? Walked up and had to wait for someone to take my order. 3 guys hustling inside with two cars in the drive up . Two made eye contact, but nothing. Finally a young lady walked up. Quickly Takes my order . I pay with cash and have half a dollar due in change. She takes my order and closes the register. I wait for my change then she realizes I'm waiting and opens her register with a key and gives me short change. Not even my correct change. I always leave a tip, so it's not the money, but the fact that this person who coldly rushed my order thought it was ok to keep my change without my consent. ... after I had been waiting longer that usual. They should leave tips up to. Patrons and not make decisions for them . read more

Usually a great exp. whomever is on shift today made a mistake. The cold foam was intended to melt into the hot caramel macchiato this early morning. Instead provided my husband on the way to work a cold macchiato. :/ #Savage read more

Starbucks - A HOT chocolate caramel macchiato is what I wanted. They gave my husband an iced version on a cold day. - Coffee & Tea Near Me - Pomona, California

Customer service was good, The egg bites were good. Nice and hot. The gingerbread chai latte did not have a strong flavor. I tasted more oat milk then chai or gingerbread at this location only. read more

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UPDATE: My mom came to this location and also had a bad experience with yes, the same employee. Alicia is very rude. Very disrespectful service, should be fired. She got upset because I asked to use my points, don't be mad and lazy because I asked. Also my mom's drink tasted watery. I made a review a while ago from this SAME GIRL, always being rude, my mom came today and I was in the passenger seat I told her not to come cause the service is bad and look what happened. Report Alicia. Note to Alicia: if you hate your job so much leave. Starbucks hasn't been the same because of employees like you. Probably changing to a new chain tbh. read more

I arrived at this Starbucks on a Saturday morning at the drive thru with warm greetings from Lindsay who took my order. I felt like shaking up my order and she recommended the iced hazelnut oatmilk shaken espresso with chocolate cold foam and it was giving ferrero rocher. Emily took my payment and she was very nice. I could see how they care about customer relations as they showed kindness while I yapped away about my day as they prepared my order. I'll be coming back to this location for their promptness and customer connection. read more

This is still my go-to Starbucks when I'm in the office. In and out fast when order mobile and pick up in person. Sometimes, drive thru have long lines.... read more

Starbucks - Trenta vanilla sweet cream cold brew - Coffee & Tea Near Me - Pomona, California

I was on my way to work at the Brackett Airport and stopped to grab a drink for my pilot and I. Jackie and Xochitl are the two team members I interacted with during this visit. My wife and I are very frequent Starbucks customers, and we wish every Starbucks had a Jackie and a Xochitl! They were super kind and friendly! Our order was made accurately, and they delivered it with a smile! Thank you for going the extra mile to be helpful and friendly this morning! God bless you! read more

The service was good. But they never have the drink in stock I want the summer skies drink but they never have it .

It's a quick convenient spot, it's right off the 10fwy (Fairplex Ave.) that's why I like coming here. I've never had a drink that was messed up or tasted horribly, ever. I can get anything from an iced water to a Pink drink (in between, a caramel macchiato, or iced coffee , etc.) I rarely get off the car to order a drink in person because parking spots are very limited here. Drive through was definitely this spots purpose. The most I've ever waited on drive through was 8 minutes. If the line is on the street, then I don't go because I'm guaranteed to be there for 15-20 minutes and I just don't have that kind of time, you know? I like going when there is no more than 5 cars waiting to order. Anyways, that's just me. I gave it 4/5 because the wait time in drive through could be better, in my opinion, but I know that depends on the cars. Just know that the reason there is so much business in this location is because of how great and efficient they make their drinks! read more

Starbucks - Unsweetened Iced Peach Green Tea - Coffee & Tea Near Me - Pomona, California

Normally, this location has good service but today they get an F. I went through the drive-through around 12:20 PM today October 5th, and the barista in the drive through window was rude. It was taking a second for the app to load so she could scan it, but it wasn't taking that long, and she made a noise and slammed the window in my face. She left me sitting there so long that I consider just driving away and going somewhere else. When she opened the again, she didn't even acknowledge me. She just scanned my payment and slammed the window again. When she opened the window to hand me one of my drinks, it was the wrong drink. I very nice, and I said oh I actually ordered a green tea, not a black tea, but the barista looked at me like I was saying that just to be rude. She takes a drink, slams the window and leaves me sitting there quite some time again. When she came back, she hands me a green tea, and my other two drinks without saying a word, and just slams the window in my face. So I drove off.... This barista definitely needs an attitude adjustment. She had long brown, curly hair in a ponytail, I think she was wearing glasses, and she had a few tattoos. read more

No bathroom for paying customer? Happy to recommend that I find restroom at adjacent gas station.

Incredibly disappointed, I go to Starbucks once or twice a day. And I have never been to a Starbucks. That was so rude and disrespectful. The one thing I love about Starbucks is the customer service. I walked up to their window. Every person ignored me. There were I know for sure at least three people in there. I finally had to knock on the window and they all looked over and disgusted at me. And I could go on but unnecessary just go to a different location. read more

The girl was rude at the drive thru. She gave me the drink but I kept telling her it wasn't that one that it was another one and she kept saying no that it was that one. She kept trying to gaslight me into thinking I did order that drink instead of the actual one I did. She was talking to me as if I was a child. Then she told me "do you still want your food" all sarcastic. Like women yes I do I payed for it and the food was all hard after everything. read more

Great customer service on Christmas Day. I didn't like my drink, and they were fast and very polite.

I am a huuuuge Starbucks fan...swung by here , got an impossible breakfast sandwich and drink . I eat them quite often from my local Starbucks , but was driving by this one as I was traveling. Well a couple hours later I got the worst food poisoning I have ever had in my life. Do NOT trust any food products from here...never ever ever again read more

This coffee house being next to the freeway and the Fairgrounds up the hill I can just imagine how crazy busy it gets here. There was a line at the drive thru so it was easier to park in the tight lot and just walk up to order. My venti iced coffee was spot on perfect despite the chaos going on here. read more

This place is so slow! Never has enough employees working. Every time that's their excuse. 3 drinks and 2 sandwiches took over 25 minutes on mobile order read more

No complaints when I always get exactly what I want.... Venti White chocolate mocha Hot No whip Oat milk or Soy Quad shots 7 pumps of sweetness Extra Hot/On Fire .....and stirred up With a cinnamon raisin bagel warmed with cream cheese (((smile))) oh yeah, that's the drink that brings me joy!!!! read more

Man , stopped by for a quick mint tea and a snack and I met ray , sad he's in the people business , no greeting , hi hello how are you , just slid the window open looked and my and we'll I ordered ... so after that I he asked "what size " I said venti told me my total scanned my app and just closed the window ..... not sure what I did to have that attitude directed towards me but definitely threw me off . Ray you should be kinder to people , first Starbucks I've gone too where I've met someone like this . read more

Starbucks - Wasn't even busy so I don't get the rudeness - Coffee & Tea Near Me - Pomona, California

I like going here on my 15 min breaks and lunch break. When I pre order it's much easier and faster. Most of the time they get the taste right! I don't like when they Run out of my favorite sandwiches. Once in a great while theirs homeless ppl hanging out or passing by, and that makes me feel uncomfortable. I can't trust them so then I end up leaving. read more

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Miguel Salas made my day. All the cold brew was out because of the damn yuppies and their hipster pumpkin twist. He made me a drink to replace it with all kinds of different things in it. He had a cool "it will be on tattoo." Ask him to make you a drink. He made my day. Thanks Miguel read more

Ordered 2 refresher, 1 with no ice (cup of ice on the side) this is what I got (trenta) I asked if it was a trenta because to me it looked more like a size grande, they replied that they gave it to me like that because of the cup of ice. WTF, never going back!!!!!!! read more

Starbucks - Coffee & Tea Near Me - Pomona, California

Stopped to get a drink...waited by the window...noone would acknowledge me. 2 employees were removing a bee and the other 2 were taking picture of themselves. No wonder the line is always so long. When I knocked on the window the girl taking her picture (Roxy) rolled her eyes as if I was bordering her.... read more

Starbucks - They are just waiting for someone at the window... - Coffee & Tea Near Me - Pomona, California

Haz una semana vine a este Starbucks con mi hijo y me dijeron que no me podían tomar el orden porque el nombre de mi hijo esta muy largo. les pregunté que tiene el nombre de mi hijo que no me pueden tomar el orden, me dijeron que su manager no le gusta gastar pintura del los printers. no sé si fue porque soy mexicano o lo que sea, pero eso no tiene nada de respeto. Calma su gente soy Mencho read more

I literally wasted my entire lunch waiting for a coffee the lady who ordered ten minutes after me got her coffee before me, they told me the drink order went the order of the cars ??? When I ordered inside. Honestly don't waste ur time coming to this place the customer service was rude and not friendly and they was two of them Just standing around looking at me while I waited for my drink and I had to open to window for the to even acknowledge me read more

Starbucks - Coffee & Tea Near Me - Pomona, California

Look in the mirror, there's a pickup window. No need to go inside! Not sure what I ordered. Collecting stars read more

Starbucks - Walk up window - Coffee & Tea Near Me - Pomona, California

This was a different Starbucks than I am normally used to...but they had Nitro and so for that I am grateful! Hard to tell which locations actually have Nitro...but I got my fix and despite it being a walk up/drive through only, service was great! Will remember this location next time I am in town. read more

I stopped by here tonight and walked up to grab a quick drink and Eric was so amazing!

30 minutes so far in drive thru and still waiting just alitte upsetting... probably short staffed but just ridiculous

It's Fall Season and they finally got their Nitro Cold Brew! Yay I have never had a bad experience here. Today was no different. Bad morning, feeling hexed, seemingly overturned after the courteous service and gesture received from the dude at the drive thru window. **40th check-in** read more

Starbucks - Coffee & Tea Near Me - Pomona, California

Worst service ever I ordered mobile at 9:05 and got there at 9:10 and waited till 930. And still my order isn't ready ive seen lots of orders come and go. Will not be coming here again . read more

Starbucks - Coffee & Tea Near Me - Pomona, California

Consistently the slowest Starbucks drive through ever. I'm writing this after sitting in line for over 15minutes and only moving 3 car lengths. This store is next to a freeway, you would think they tried a bit harder. I blame poor management as the window people are always nice. They usually only have 1 barrista working, just insane. I would pull out, but once in line your trapped due to the horrible parking lot they are in. read more

Starbucks - Slow lines - Coffee & Tea Near Me - Pomona, California

Based on my visit here Honestly the service in this location has become so slack and lazy, double check your order on your app and when picking up because if you go back to let them know the order was messed up, they will not provide you the service you should be getting (especially when THEY messed up). I made sure to double check before I placed mine and it was not done correctly so when I went back, the first server was literally just going to give me the foam in a cup. When I asked if it could get redone properly, The second sever just took my same cup and poured the majority of my drink in the sink?! Look i don't know how these drinks are done but personally coming from customer service background experience, I would not have done it like that especially in front of a customer. When I asked the sever why he did that he said that's how we do it. Wow... Step up your game guys please because this is an extremely busy location. I had to ask for a refund, personally to me that was not ok. read more

This is seriously the longest wait ever. Only 8 cars in front of us and the wait was an hour long. 60 minutes. read more

Starbucks - Coffee & Tea Near Me - Pomona, California

We waited in the drive thru for 20 mins only to find out that they were out of refresher drinks. No signs were posted indicating a shortage as the barista mentioned. We asked as to why there were no signs posted and the other Barista ERIC came into the conversation saying "Hey Man" ....completely disrespectful and out of line. We go to Starbucks at least 1x per week and have never been treated with such disrespect. I would give it no stars for the railing but that app doesn't allow. read more

late night pregnancy cravings had to bring my hubby and my two girls to get some too. Night crew is AMAZING!!! I truly believe the person making the drink is what makes starbies good and the night crew at this location did just that! yummmm cravings MORE than satisfied....also staff was very patient at taking our order! And when we said EXTRA carmel they understood the assignment!!! thank you starbucks night crew!! read more

If I could give this Starbucks zero stars, I would. We ordered a simple tall drip coffee. I found out that it was stone cold AFTER we had driven away! (This is a drive through and walk up window location). The Carmel macchiato was weirdly too sweet, and heavier on the caramel than I've ever had at any other Starbucks. We didn't even bother finishing our coffees. They were honestly that bad. read more

Right off the freeway. Kind of convenient. Usually very busy. Drive through only. They have a few tables outside but you are kind of in the middle of a parking lot 38/100 read more