Just stopped into get a coffee, the lady who took my order and made my drink was incredibly sweet. Not fake nice, just genuinely sweet. I overheard her helping the customer in front of me, and she was so patient and kind to him, put a smile on my face. Really wish I got her name because she deserves a personal shoutout! And my drink was made perfect!! Thanks so much for the afternoon pick me up! - the girl in the burgundy scrubs read more

Starbucks - Vanilla Sweet Cream Cold Brew - Coffee & Tea Near Me - Petaluma, California

Yummy, but wicked overpriced. I wanted to be "festive" and opted to add sugar cookie foam to my grande cold brew coffee. It was a nice sweet treat, but I was shocked to see an additional $1.50 charge added for the sweetened foam topper. I cannot justify a $6 iced coffee and will be mindful of holiday offerings in the future. read more

Starbucks - Grande cold brew with sugar cookie foam - Coffee & Tea Near Me - Petaluma, California

Why is it always burnt... While the staff has always been hit or miss, I just cannot get over the burnt drip black coffee. I've been to many other Starbucks in the area and they have not had this terrible taste, but the few times I've been here it's been quite bad. I have also noticed it can be messy at times, but their staff is always slammed due to it's location, so not sure if they need more help or not. Definitely not on my list for revisits in the future after several bad experiences. read more

Exactly what you would fine anywhere in the world. And so it was in the former chicken capital of the world: Petaluma, CA. Clean restrooms, great service and nice selection of edibles. read more

Great drinks. Fast service. Clean and upbeat. Easy on and off the freeway. Recommend.

I had a really frustrating experience at this Starbucks location. I asked if I could buy a cup of water, and the employee told me, "We don't give away water unless you make a purchase." So I asked again--just to clarify--if I could buy a cup of water, and she said no, but that I could buy a bottled water instead. That didn't make sense to me. If the issue is giving it away for free, then why isn't purchasing a cup of water an option? The employee was rude and dismissive in how she responded, which only made the interaction worse. I've never had this kind of issue at other Starbucks locations, and the lack of basic courtesy was disappointing. read more

Really thankful they are open for mobile orders. The app is easy to use and everybody working today was fast and efficient. The store appeared clean and neat everybody had their masks on and to pick up drink there is a table set up right by the door. Stay safe everybody! read more

Starbucks - Mobile orders only! - Coffee & Tea Near Me - Petaluma, California

This was probably my 5th or 6th time in here since March 2020. While at home I used my trusty Starbucks app to place an order for a Grande Blonde Roast Coffee, a Grande Ice Pineapple Match with Coconut Milk and a Bacon, Sausage & Egg breakfast wrap and the app said estimated pick up time was 8:56am. I arrived at 8:59pm, (darn traffic lights) went to the pick up area and found my 3 items. Now Starbucks has these great cup stoppers to put in the lid of a beverage, it's great for a hot beverage as it helps to keep the heat in as well as help to prevent spills if your driving (you know what I'm talking about when you're driving and the coffee sloshes around and out the top). They use to put them in all the time after they made the coffee to keep it warm. Well not today. What I got was luke warm coffee (yes I know I was 3 minutes late but who knows if they finished it early or on time) and instead of 2 sugar packages I got nothing, no sugar packs or even them adding it inside the coffee. Oh and let's not forget that they filled the cup to the top of the rim to the point that it was spilling even after I put the stopper in. When I asked for a stopper and a straw for the iced drink I was told I'd have to wait which is fine, however, don't be Miss Grouchy Pants about it. When I got to work I took out the breakfast wrap (work is only 1 minute or so down the road) and talk about extra crunchy. I took a bite and the whole thing literally crumbled all over my desk because the tortilla was cooked way too much. I will say that my dog would like to thank whoever overcooked the wrap as he was able to eat what fell. I will say ordering via the Starbucks app is convenient and there really shouldn't be any waiting at all, unless your arrive earlier than the estimated time it states your order will be done. As far as customer service goes, this location use to be good but today just kind of made me think that everyone there is just pissed off at the world. Yes we are all experiencing the same pandemic, yes we are all tired of wearing these masks, etc., but I kid you not, there was not one bit of conversation, no interaction with the customers except for taking an order and even that was almost a one way conversation, not even amongst the employees. Now I work with the public and you still need to be courteous and friendly regardless of Covid-19 or not. Heck, I am! But once they leave and shut the door that's a whole different story. LOL Just kidding, maybe. But seriously, it was so dead in there even a mortuary is more livelier then this Starbucks location. read more

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I've had nothing but positive experiences here. They made my iced chai exactly the way I'd make it when I used to work at Starbucks 10 years ago, with very light ice. Everyone is very friendly here and most of the time they make perfect tasting drinks! My go to location and very convenient. read more

Starbucks - Iced chai made exactly the way I'd make it - Coffee & Tea Near Me - Petaluma, California

Paper straws only at this location. As much as I--like so many others apparently, enjoy the sensation of chewing on soggy, coffee-flavored cardboard, it deeply troubles me that more and more Starbucks locations are moving away from an option for plastic. Once upon a time I was a young lad snorkeling the warm, crystal clear waters of Hawaii. Everywhere I looked I'd see the most beautiful, exotic tropical fish. Then suddenly there it was, a huge adult sea turtle sauntering effortlessly amongst the coral. I had to get a closer look, but this limber leatherback would jet off each and every time I closed in. In my persistent pursuit I swam farther and farther out, when suddenly a bone chilling wave washed over me. I looked down and there it was: the drop off. If you've ever seen Finding Nemo you would know--this conniving, shelled charlatan had done its very best to lead me straight to a watery grave. Now, you might be asking yourself what this briny betrayal has to do with paper straws. Believe me when I say it's not that I love plastic straws--I just really hate turtles. read more

I came in while I was on a trip to Petaluma to use my laptop and grab a quick bite to eat. This was one of the bigger Starbucks that i've been to. I ordered an iced chai tea latte and found a quiet place to grab a seat. The staff was friendly and helpful and everyone seemed happy there. This Starbucks is better then most of the other Starbucks that I have been to. The people there were super friendly and happy. I will be back if i'm ever in the area and need to get some work done while I drink some coffee. I know a lot of people are more for local coffee shops and they are very against Starbucks. I don't understand why people knock them so much. They are a big company and they do well for a reason. Not every Starbucks is the same and you can tell that the people at this Starbucks care about their job. read more

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It can be very challenging to get a cup of coffee at Starbucks. I like this particular Starbucks because they're friendly and close to where I live but clearly they are understaffed. I placed a mobile order this morning for a latte--drove there, entered the shop which was a madhouse. I waited for 20 minutes, finally gave up & waited in line and then asked for a refund because I couldn't wait any longer. The clerk scanned my card & told me it would be refunded to my card. He handed me a "refund receipt". It was not refunded to my card. I called the customer service number, spent 5 minutes navigating their voicemail, finally talked to a representative who said it showed no purchase. After another 10 minutes the representative couldn't help me--wanted all kinds of information from me, which I gave him, although I had already entered it into their system. He confirmed that my balance was $4.95 less than what it was before I ordered this latte. But he couldn't do more than that. So, after spending another 5 minutes on the phone, staring at my "refund receipt" which was worthless, I told them to keep their $4.95--I'd spent enough of my time. Except here I am writing this review so the beat goes on. The greed factor exhibited by the new SB CEO, Laxman Narasimhan, is disgusting. Well, Laxman, you can add another $4.95 to your already stuffed coffers for the coffee I didn't get. I hope it makes you happy. This kind of experience would never happen at Amazon--they work to keep their customers happy. I'm not a big fan of Jeff Bezos but he is slowly winning me over, given their customer service. Starbucks could learn a lesson from them. read more

Had a horrible experience here in late May of this year and that experience is the number one reason why I have stopped patronizing Starbucks almost entirely. I took my daughter in here to get a cake pop, and first took her to use restroom before ordering, she is 4 years old keep in mind, and was excited get a cake pop, being her normal hyper little self and was being loud and excited. She was not throwing a fit by any means, but did make a couple rounds of cafe looking around and laughing and talking. I went up to the counter to order, but instead of taking my order for the cake pop, the employee, a slender teenager with black hair and ponytail, asked me in rude tone, "can you get your daughter to be quiet? " This employee could not be any older than 19 years old, at the most. I immediately questioned why she thought it was okay for her to ask my daughter to be quiet, and she replied that customers might complain. No customers were complaining or even looking at my kid! There was 4 other customers in there at most. It's not as if my kid was laying on the floor screaming. Im not going to come into a business and get told how to parent by a rude teenager more than 20 years my junior, when I'm trying to make purchase. Anyhow there were two other employees present at the time, a heavyset female with black hair and a redheaded female who just started glaring at me from behind the employee confronting me, doing nothing to defuse the situation. I just said I didn't need to order after all and left. read more

I just had a bad experience at my favorite Starbucks I go to everyday. While I was waiting for my drinks I happened to notice a homeless man shoot up something then he became agitated and sweaty and I told a employee and she acted as if she could care less and told me there's nothing she could do and walked away. Made me feel very uncomfortable and upset that she didn't take me seriously. read more

The coffee is always ready when I pull up and always perfect to my specification!! great job staff!!

I always go to this location on my way to work. It's always nice when the baristas remember who you are and what kind of drinks you like so when the machine breaks down it's reminds them of you and they tell you what is going on the next time you come in. Definitely a highlight to my day especially when I have my daughter with me and some of the other patrons always say hi to her. Definitely recommend this location as there's plenty of parking around and shops too. Try the blonde roast espresso too it's so smooth and a little sweeter than the regular. read more

I ordered the caramel ribbon crunch and when I got it there was no caramel.... on top or mixed in it looked. I asked the lady and she said they must've just not drizzled it on top but it is mixed in... tasted it and it just taste like coffee and vanilla blended... still tasty but certainly not done right. You'd think they remember since it's a seasonal beverage rn! read more

Starbucks - Coffee & Tea Near Me - Petaluma, California

If I wasn't dying from mid-day caffeine withdrawals I would have walked right out of this Starbucks. I was appalled within five seconds of walking in. My two co-workers and I walk in on a gloomy morning in need of caffeine for multiple reasons. It was one of those weeks that felt like a Friday on a Tuesday. We walk in and all you hear are the employees literally screaming. Not screaming at each other in an angry way but discussing their social lives in a loud and completely inappropriate manner. Not only was their conversation and means of conversation totally inappropriate and rude, but there were customers waiting to served while they yelled about a birthday party/cake. I can't remember the exact details because I was containing the urge to hop over the counter and tell the blond employee to pull it together and either go outside or in the break room if they want to discuss who did what over the weekend. You don't leave a line of customers just standing there debating whether or not now would be the time to quit their coffee habit while the employees carry on like maniacs. I am not even exaggerating, they were screaming and laughing like they were at the local pub on a Friday night. Absolutely revolting. Usually at a Starbucks customers are sitting on the comfy lounge chairs working or just relaxing, there was no one doing that at this Starbucks location and it was obvious why. It would have been calmer to do work in the monkey cage at the zoo. read more

I love this Starbucks baristas, they're so friendly, helpful and welcoming ! I will definitely come back to this location often, they also got my toddler a free chocolate milk and wave and say hi to her. I love how clean and neat the restaurant is, it's a relaxing place to enjoy your coffee. read more

Went in around 5:00 for coffee for the ride home. Ordered coffee with milk and sugar and one flat black Coffee came with no sleeve and after sitting in my car I realized there was no sugar in my reg coffee! I went back inside an had to add sugar my-self. Store was extremely dirty! Employees work very slow! I thought walking in that my wait would Be shorter, not all all helpful!!!! read more

So apparently at this Starbucks if you order a coffee with sugar in it, you also have to ask for it to be stirred. When you send it back to have it stirred after tasting it, they treat you like an a-hole. I normally would NEVER spend my money at Starbucks but I was given a gift card so thought I would spend it. Also, three times (and the only times) they have messed up my order of cream and sugar and stirring. Save your money and your good taste and go to Java Jacks around the corner, where they always get it right and do it with a smile on their face. read more

I come here almost every Friday, Saturday, and Sunday to get my homework done. The service is almost always friendly, fast, and the drinks are made very well. If they ever get a drink wrong, which they barely ever do, they remake it for you without attitude. Love coming here! read more

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Amazing drinks, absolutely wonderful atmosphere and great music as well. Over all my experience for this Starbucks was overwhelming great. I ordered a venti iced chai latte with two delicious pumps of vanilla and it was one of the best chais I have ever had. One weird thing of this experience was one of the baristas towel whipped me in the ass. Now,I'm not sure to consider this a act of but it was odd. Nevertheless ten out of ten would go again. read more

Nice clean fast friendly. I had a weird and specific order and they were patient with me and listened to everything and it came out amazing. read more

Starbucks - Coffee & Tea Near Me - Petaluma, California

Well, they got the maple scones back, which is nice, so i'm upping the review to 3 stars. Though the rest is still about the same. I ask Starbucks this one question, though: Why wouldn't you announce it's disappearance before at least SOMEWHERE? I know that you removed it from the menus so it wasn't that much of a shocker, but still, is it that hard to have a sign somewhere in the shop saying "No more maple scones"? Anyway, yeah. Thanks to Starbucks for getting those delicious maple scones back. read more

This Starbucks is so sloooowww!! I went on my lunch break to get one drink and it took them 15 min to make there was only 3 people ahead of me! They are seriously understaffed. read more

Absolutely horrible. I had the pleasure of paying twice and being late for work for ordering the most basic item on the menu. Well done.

Best Citrus mint tea in the area they make it just right. The employees are AlWAYS friendly no matter what time I come in. They remembered my name after my first visit and the store is always clean. I drive out of my way to go to that location when in Petaluma plus the wait is never long. read more

Freshening up my harsh review. Service is good every other time I go. Wait is never long. But the foam is always horrible and they sometimes ignore that I like my drinks a bit cooler. Other than that, decent Starbucks. read more

Not a fan of some of the employees. Most of my experiences here aren't very welcoming or nice. I try to avoid going here which is hard because it's very close to my house however, if I am able to, I'll make the effort to go to a different Starbucks. read more

Young people today have poor work ethics. Today I was charting in Starbucks for one hr. One of the women working there talked non stop for one hr. loudly. She talked with the other staff and customers loudly all about her life, school and family. I thought, instead of talking non stop, sweep the floor, it was gross, clean the tables...do something that resembles being at work. I think workers at a coffee shop should speak quietly to each other...it's not a frat party, it's a business. People are working on lap tops, reading papers etc....staff should work and be dedicated. Kudos to the one male working there who remained quiet and focused on his tasks while the other two women spilled their entire life to anyone who would listen. read more

Three employees but only 1 person making the coffees. Took me at least 15 minutes to get my cappuccino and when I entered only 1 person in front of me to order. With 6 people waiting for theirs, they should have had two employees working together to get them done faster. read more

It was if I wasn't even there when I went in and ordered. No eye contact, no smiles, no conversation, no thank you. It was really weird and I have never, ever experienced that at Starbucks. read more

Okay, so I carry a well-stocked Starbucks card. When I moved to Petaluma, I expected the usual Starbucks experience. Isn't that the idea? You can expect to feel at home at any Starbucks worldwide. Well, forget this one. I have lived here for five months, and they STILL don't know my name. The lines are unreasonably long, often because the very young staff are chatting among themselves or standing around doing nothing while the poor new guy takes care of business. And the lattes change depending upon the server. Can't count how many I've taken away only to find out in the car a few miles away that the milk is scorched. Yuck! The pasteries are always stale and the pastry counter never stocked. I really hate this place, but I live in an apartment complex next door, and it's convenient. read more

This is the 2nd day in a row they have been out of plain bagels by 8:45 am. I guess it's time to find a better managed store :(

So, I have to admit something... I know these people, if I were to say it in Jive, I may say something like, "These is my peeps dog", or something to that effect, I'm sure you get my drift... This place is cool, getting ready for a big remodel, they will be getting a clover machine (oh yes Petaluma residents, you heard me...), and they have a fireplace... I hear star crossed lovers can be found singing the joys of tasty Starbucks in front of this fireplace... I also heard the baby jesus was found all wrapped in a cloth, near this heart warming fireplace... Okay okay... Just go here... Drink more coffee... And when the clover machine gets here, drink that... I have personally had a cup myself... Best damn coffee west of the Atlantic ocean... read more

I love this place. Everyone here knows me and they greet me every morning when I come in with a smile. You couldn't ask for friendlier and more professional employees - and the coffee is GREAT! read more

The Associates acted very business friendly. I was assisted within a timely manner. The woman's restroom was out of order so I had to use the men's. That was a bit off putting, especial since the toilet paper had issues issues. Otherwise all was good. read more

Good service, items well stocked, and pretty quick for a busy Starbucks. There isn't a drive through for this location, but there is a big shared parking lot. read more

This Starbucks has the best seating ever! There is an additional area to sit - which includes comfy chairs and tables. The area is away from the store section, so its a great place to read, surf the net without the business of the store. read more