How is it possible that 5 people are behind the counter chatting and only 1 person is working the coffee bar. Bar person also loads inventory while customers are standing around for their bar orders. Service is super slow. Many people waiting for their orders. Placed mobile order that should have been ready at 9:27, received it at 9:40. This store needs better management, better trained servers, lessons in customer service and better organization. read more

My first time at Starbucks! I ordered a soy latte and a cheese Danish. The coffee was so good and the service was great. I'll definitely be coming back! read more

Starbucks - Coffee & Tea Near Me - Petaluma, California

This is my favorite Starbucks location because their baristas and cashiers are always very pleasant and courteous. I do wish they had comfortable chairs rather than just tables. read more

Great, friendly service! Easy parking. Quick and efficient. Love this Starbucks! We'll be back.

We ordered two medium Americanos and one chai tea. We received one hot chocolate and two medium Americanos that were undrinkable. They were extremely strong and neither one of us could drink them. We ask for medium cream and we barely got any cream and they were extremely strong, maybe an extra spot of espresso? I'm not sure but I've never had such bad service at a Starbucks before. read more

What a lovely experience. I just got some bad news and my mood was 1/10 at 6.10am. By 630 my drink still had not arrived and I realized I'd ordered at the wrong Starbucks. I mentioned this by way of explanation why I'm leaving as my train was imminent. and a really kind batista made me another for free. I'm only sorry I didn't get her name but what a sweet person. I also saw 2 other staff kindly troubleshooting and calming an upset customer who misunderstood what she ordered. I'll definitely come back here. Thanks all. read more

Meh. Feels like I'm at the airport with all its travel stresses instead of mellowly awaiting a tire rotation. I usually avoid this place at all costs because. . . Even the cream cheese "spread" is that impersonal and cold. No real comfort here. The staff is friendly and efficient and their is finally an alternative to the hormone disrupter soy milk and watery almond milk! Yay coconut milk! The bagel is so 3/10. Coffees fine though it always makes me sad to see their usual crowd without their own cups. Ugh no more single use crap. How many Starbucks plastic cups are in the garbage patch I wonder. Oh yeah and the tables are always dirty just like the airport read more

Starbucks - Multigrain does it have fiber? - Coffee & Tea Near Me - Petaluma, California

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I come into this Starbucks almost every week and all of the younger girls are the most sweetest people there! But there is this older lady that is always rude and has the worst attitude. I ask an iced water and she doesn't say anything and gives it to me with no lid and says "if you want a lid go get it over there" she seemed annoyed that I asked. I work in customer service and I would never trust a customer like this. And this isn't the first time I've had an interaction with her like this read more

They never pay attention to the details of the order. I always request 'extra hot' and it's never done. They're more interested in talking to each other. It's very frustrating. At least the one on Lakeville Hwy makes the lattes hot. read more

Service was really good, Deanna I'm pretty sure that's their name, was really friendly and just made the interaction nice A+

I went in for a coffee and they were out of oat milk. Really? You have one product--coffee & the proper additions. If I was the manager I'd send staff to buy it across the street at Whole Foods instead of disappointing customers. Get it together. read more

Horrible service. They can't even follow a simple order. Never going back to this location again. They really need to hire kinder staff. And staff that actually listens to orders properly. read more

Extremely friendly staff that works really hard (especially in the mornings) to get everyone's orders out. I appreciate the outgoing baristas and cashiers. read more

I come to this Starbucks on the regs & I am in full agreement w/ another YELP reviewer Karlee C - the Baristas at this location are the bomb.com. So very kind! It makes my experience so much more enjoyable when the Baristas are personable / kind & they are here! ESPECIALLY Dakota! Talk about 5 STAR! She is the kindest, sweetest soul & gorgeous to boot! I always love to see what cool eyeliner design she is rockin' for the day. I swear talk about Angel sent from Heaven! It does get kinda busy so I recommend ordering in advance on the app. Also, for those of you that have not been in the service industry, PLEASE NOTE, this is a freakin' demanding & difficult job. Please remember to ALWAYS TIP your Baristas. If you go to a bar & order a drink, u tip right? Well hopefully you do. Anyway, that is exactly what the Baristas are doing, & most the time, more work goes into your coffee drink than one you order @ the bar. 4 example, Crown & Coke or Tito's & OJ so try & spread the LOVE......throw them a TIP;-) read more

I visited this Starbucks on 02/03/2022 at about 6:55am and the customer service was exceptional. There were two ladies working (I'm so sorry I didn't take their names) and they were absolutely wonderful. Handling a morning rush with ease and acknowledging every customer as they efficiently made drinks and food. The barista was kind and friendly. I just want to take a moment to acknowledge these two workers for their efforts and making my morning easy and nice, read more

I went to this location to use my points to get a back of coffee. I went in and using the app selected redeem points. I checked out and looking at the receipt to find they charged my card not my points. I asked about it and was told that I had to tell them I was using points, that is fine I didn't know. My problem is that when I asked to have it corrected, I was told I could only get store credit. I said if that is the only way then that would be fine. It turns out that they didn't have any store credit cards. In the end I was stuck with paying for a bag of coffee that I wanted to use points to get and left annoyed they didn't seem to have there stuff together. I was only getting the bag for a house guest to use while they were visit UPDATE: I was able to go back in a day later and talk with a manager. She was very understanding and was able to refund me and credit my points. She told me that it was likely the person didn't know how to do it and said she would make sure everyone did with the upcoming holidays. In all I was happy with the outcome. I have to say that the Managers attitude and how they approached this was excellent! read more

The drinks were good, it was our first time trying Starbucks drinks in a while. The decor in the store was great, and the place was clean. However, when we went to order, we had to wait almost 20 minutes for two medium sized drinks. The barista skipped us to serve their friends first, which was terrible customer service since we ordered before their friend. The barista also took a while making the drinks, standing around to talk to their friends, and skipping other people. Customer service was unacceptable. read more

Not a great location in terms of getting into the place easily but fairly convenient. If you plan to come in the mornings I would do a mobile order as it gets pretty busy. I usually spend between 10-15 minutes waiting on 1 drink so I would plan accordingly. My most recent visit was a frown turned upside down I would say. I got my drink after shockingly waiting for less than 5 minutes. But when I went to put a straw in somehow my cup got a hole at the bottom. Coffee was everywhere. However, the staff was very accommodating and gave me another drink for free! I will say staff will always make sure your drink it made right and will adjust to your liking. I love how friendly the staff is. This location feels more like a local coffee shop and not just another chain store read more

Literally the nicest baristas work here. I get coffee every morning and they are all so kind in the morning and my drink is always ready before time. What else could you ask for? I like this location ALOt better than the others in town read more

I've been going to Starbucks for years and by far this was by far the best tasting drink and the staff was super friendly! read more

Starbucks - Iced Carmel macchiato extra Carmel upside down - Coffee & Tea Near Me - Petaluma, California

Driving through after leaving SF & had not yet had coffee. Stopped into Starbucks in Petaluma because they're consistent & I know what I'm getting. The girl who took our order was nice & sweet & personable. However, the woman making the coffee had attitude. She was obviously not having a good day or is just naturally unpleasant, but she was intentionally rude. First she ignored me when I asked for a straw & they forgot the cream in my husbands coffee & I had to ask for it to be added, which was obviously a huge inconvenience for her...then when I realized they had made the wrong drink & I asked that it be made over, she at first argued with me & then when the other girl who had taken the original order, confirmed that the wrong drink had been made, she begrudgingly made me the correct drink. Nothing about the visit was pleasant & I spent $50 there. No sorry, no thank you. No nothing. Rude service. read more

We LOVE the Petaluma Starbucks!!! They have provided us with the fuel needed to maintain our operation, and continue to aid the local community in their time of need. Thank you for showing your support to all the soldiers here! read more

Starbucks - Coffee & Tea Near Me - Petaluma, California

A few days after my husband went in to explain what had happened. They refunded us the money and debited our points. The reason I'm keeping 1 Star is because of the lack of customer service. I understand if it's an issue that the barista couldn't solve but a possible solution and/or follow up on their part would be the proper customer service thing to do. read more

Worst Starbucks I've been in my life. Don't ever come here if you are anything other than white. My family and i were discriminated we were polite but the employees just looked at us from top to bottom not asking if we're ready to order once we did we waited for our drinks to be called or my name and no one did. Every one else got their name called except us we were giving no straws for our drinks when every one else behind us did. The bar was empty so i had to ask someone for s straw we were ignored until one of the guys threw them on the counter and turned turned around. We felt so humiliating. read more

Barista dakoda with the fun eyeshadow made my drink. I been a starbucks costumer for years and i always get the same thing. She has outdone it. Idk what she did but it was amazing. Thanks girl. read more

Yelp says open until 10pm yet they are closing at 7? I noticed most of the Starbucks in Petaluma are showing 10pm. Clearly this is an error. This Starbucks is fine. We used to come by every morning. read more

Easily the best starbucks I've gone to. We ordered four drinks and they came out perfectly made, best drinks I've had. We ordered two breakfast burritos and they came out perfect and hot. read more

Starbucks - Vanilla sweet cream cold brew. - Coffee & Tea Near Me - Petaluma, California

I stopped in while traveling home with a teen who wasn't feeling good, the barista took the time to make the complicated drink just perfectly. read more

Wide open floor window let in the warm sunshine from Washington Street to show that Petaluma's brand new Starbucks is open for the quirky business it's likely to enjoy setting up baristas just blocks from the city's main transit mall, a gateway for weary commuters. Smiles abound inside. This isn't a Clover store like downtown Petaluma or a compacted strip mall venture. It's roomy, making use of a darken wood decoration, surprisingly little green inside. People seem friendly. This will be a top check-in spot for this Yelper. read more

My coffee took 20 minutes to make. They messed up all the orders ahead of me and it was a mess. I will not be returning to this Starbucks.

This policy of allowing anyone to come in without buying anything, and stay for however long they like, has resulted in the homeless sleeping in chairs, with all their belongings on more chairs. Furthermore, pet dogs in all Starbucks locations in Petaluma is a problem. It's unsanitary, and I was licked by a dog while eating breakfast. Unacceptable. read more

I went to this location yesterday and it was pretty busy in the early evening. We got our drinks and went to find a table. There were 5 empty tables and every single one of them was COVERED in trash and crumbs. We wiped down a table and sat for about an hour waiting for my other niece to be done at softball and what really blew my mind is that one of the girls working there walked around and swept the floors, swept the bathroom (with the same broom yuck) then mopped the floors and the bathroom (with the same mop yuck) then walked out of the bathroom looked at all the filthy tables and just walked right on past them! We left about 15min later and all the tables were in the same condition, the store was now EMPTY, and there were two girls behind the counter so why was no one cleaning? read more

Always a great Starbucks to go too! They make my drink just right every time!! Great place to go.

Super FAST and friendly service. Love the l with lots of seating for such a small space. Very clean. Nicest Starbucks I've been in. Just wish they had a drive thru. read more

I was visiting from out of town, the parking lot is size if very small. It is next to the freeway so makes it easier! BUT make sure you have enough time if you want to stop at this Starbucks! One cashier and one making drinks on a Saturday afternoon! The lady making drinks was working super hard and moving fast, the cashier looked a little lost ringing up people! I was only behind a couple people, but the line was backed up to the door in like matters of 5 minutes. It was such a long wait and the order wasn't even right when I got it and there was no way I was waiting for another drink! Make sure you double check your order. read more

This was a good Starbucks. The girls behind the counter were great. This worked well as a team and we're getting people through the line pretty quick. Especially for a Starbucks. I'm pretty shy and don't initiate conversation but the girl making the drink, Hannah, made sure to say hello and be very kind as she made my drink. I thought that was sweet. The drink was fantastic and the brownie was amazing. I'll be coming back for sure. read more

Holy mother of wow. I live in Seattle, I travel a lot. I have visited probably more than 100 separate Starbucks; I have never encountered such slow service. It took 12 minutes from placing the order to actually getting it. The number of staff equaled the number of total customers: 3; only one customer ahead of me. No one ordered a large order. The good bit is that my drink was made correctly. read more

I love Starbucks. However, this location will forever be tainted in my mind. The magnetic strip on my credit card was giving the cashier some trouble. Then, Christian's attitude started. I assured him the card was valid, as I had just filled my gas tank. When I advised trying the paper trick, again I received a heap of attitude. This time, he went so far as to throw the card at me on the counter. The card trick worked, to Christian's amazement. However, no apology for his attitude. I love Starbucks, but that man's customer service skill level is zero. read more

Great To Have a Nice Drive Thru In The Rain I love this place nice town and well set location!

This extremely clean location typically is manned by a staff of *Wonder Women* who not only get it right every time - they are extremely friendly and personal without sacrificing the professionalism as well! Plenty of seated locations to power up while surfing or working on your laptop or device- be sure to look underneath the main hightop table which runs the center of the room- as the outlets are underneath the tabletop! Thank you ladies! Fantastic hotspot! read more