Elaina should not be working the register sorry not sorry. Constantly rings me up wrong. read more

There's a worker named Alyssa there and she is absolutely should not be working in customer service. She either needs to have a later shift or not work so early in the morning. I was having a wonderful day until I stepped into this establishment and had a conversation with Alyssa. She needs to put a smile on her face and be happy to serve people in the morning. It's the first Thing people see in the morning. Or maybe the rush was flustering her but that is no way to treat your customers. read more

Several issues. Long long long wait time due to online orders. They should employee one Barista just for phone orders and one for walk ins. But more importantly my small and medium lattes"s with extra shots taste like water. More than once certain employees don't give extra shots! I have seen only long pulls which is not the same. read more

This location doesn't like to service Black people. I came in only one person in line. After that I ordered my 2 bag jasmine tea but instead of making my order the staff took and made multiple other drinks instead of making my tea. I ordered and 15 minutes later they still did not make it but when I requested a refund then they wanted to make it all of a sudden but I said not and I just ask for refund and left I don't know it I will ever go to Peet's again in this city... if you're black don't go here read more

Peet's Coffee - Coffee & Tea Near Me - Petaluma, California

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Generally they're wonderful, but in the last weeks they have been running too busy and understaffed. This morning it took me 10 minutes to get to the front of a 3 person line because of phone orders coming in. The poor register person had to run hither and yon getting stuff together for invisible people while we all waited. read more

this review is only on the great espresso drinks and service. the pastries just changed for the worst. whose idea was it to fix something that was not broken? must have been about the bottom line rather than the customers. read more

The bean aficionado Peets coffee is perfect for the coffee aficionado. Peet's coffee is socially and ecologically conscious and really delivers delicious products. The staff is service minded, and the coffee is overall strong, bold, and satisfying. My order: Bacon, Spinach & Swiss Frittata and medium roast coffee. read more

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Peets is one of the better coffee franchises out there and I love their coffee. For this visit, I tried their matcha green tea latte. The tea flavor was rather weak and I didn't quite enjoy it so much. There was a very subtle hint of matcha flavor. I will stick to coffee at Peets and not order this drink again. This not so great experience doesn't take away from the high quality coffee Peets has to offer. read more

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This Peet's is in the middle of downtown Petaluma - loved the location. I ordered an iced matcha latte but the taste was not very overwhelming. It was bland in taste and pretty weak - just a little hint of matcha. Won't order matcha next time! read more

Peet's Coffee - Iced matcha latte - Coffee & Tea Near Me - Petaluma, California

I like it, but not love it. Located next to a cuter than cute mall with bars and eateries, once you step inside it feels like any other Peet's. C'mon, you can do better being in Petaluma people! It's fairly large inside, with a lot of seating -- and a few tables and chairs in the front of shop. Service was nice and helpful, but honestly, it felt a little dirty. Also, it has a shared bathroom with other businesses, and not kept very sanitary. So, it's fine. Still, I'd rather have something cutesie-wootsie Petaluma-style, but it'll do in a pinch. read more

I have gone to the Peet's Coffee on Petaluma Ave for years In the last six months the service has gotten so bad that I have moved to anyplace but Peet's If you want rude and poor customer service and a manager (Dylan) who could cate less, please frequent this location It is no wonder that at 800 am on Tuesday morning I am the only person sitting here Follow up Before I left Peet's today Dylan the manager accused me of recording video of him without his permission I showed him my photos on my iPhone which did not contain a single video or photo of Dylan or Peet's They also threw out my regular size coffee to go An apology and a refund on a regular coffee is in order Very dissatisfied Peet's customer read more

I was in Petaluma Sunday morning and ordered a small Americano with oat milk. It came to $5.05. I thought that was rather outrageous, but I don't go often. While waiting for my drink, I looked at the displayed menu and saw the drink was $3.65 and the oat mile was 80. cents. That totals $4.50, not $5.05 So I asked the cashier about that, and she said, oh, you wanted steamed milk, so it's $1.40. I said but it doesn't say steamed, it just says oat milk, and she kind of shrugged. I can only presume they're doing these dishonest tactics to other people, and making a buttload of extra money fraudulently. I told her I wouldn't be going to Peet's anymore. Dishonest and theft. It's the principal of being lied to and charged more when it's already incredibly overprices. Peet's is a thief. Not cool read more

Came here for a study area and of course Peet's Coffee. It's a lot quieter than Acre, which was my first boujie / hipster coffee shop to look productive with my Baesic apple electronics (AirPods on don't bug me, just like at a gym). Barista a lot more genuine than most coffee shops. Very informative. Seating area Comfortable and place was clean and tidy. read more

Peet's Coffee - Big open view. Cappuccino. Btw WiFi is wrest here. - Coffee & Tea Near Me - Petaluma, California

Messy, disorganized, and slow. These are three words you don't want to use to describe your coffee shop. Service was reasonably friendly. But the counter area was a disaster. Open containers of coffee lying about. Boxes everywhere. read more

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I've been here so many times its crazy. The parking is easy, and there's nice tables and great lighting to read and relax. It's right next to downtown and lots of shopping. read more

Amazing customer service, my brother worked there and it was amazing. Good price. They make the drinks insanely fast and if ur not pretentious they are extremely sweet read more

It's no mystery, I love Peet's coffee! This is actually my 9th Peet's location reviewed. & 1 of the nicest I've been to. I visited this Peet's twice in a week, late morning/ early afternoon both times. Service was fast, friendly & efficient both times. I was in & out in no time with my caffeine boost for the gym just down the street. Really, that's what I'm looking for most of the time with a coffee shop. Excellent smooth coffee, fast, so I can get on with my day. I love Peet's coffee & Peet's downtown Petaluma was a great place to get that cup of caffeinated love. read more

I love this place and coffee, especially french roast. Peet's Coffee in downtown Petaluma is a rare gem. The atmosphere is friendly, the staff is very helpful, and of course the coffee is excellent. I never pass on an opportunity stop at Peet's in my morning routine. Last week I stopped in and had some poppyseed muffins with my latte and they were possibly the best pastry ever tasted. The girl behind the counter said they were baked fresh that morning. Nobody else in town can comPEET with Peet's on the boulevard! read more

Peet's Coffee - yummy french roast - Coffee & Tea Near Me - Petaluma, California

You need to get off of Doordash if you aren't going to accept the orders. I've now tried to place 3 orders with you when it says it will be delivered in 20 minutes and after I place the order and pay you guys cancel the order I'm now waiting for over $150 in refunds. Doordash gave me a credit for my inconvenience, but advised that the actual location is cancelling the orders. read more

This is my favorite place to get coffee here in town. Always delicious coffee. Great customer service. I went there today, and my barista, Morgan(I'm sorry if I messed up your name) was funny and amazing. She made me a great cup of coffee and I will definitely be back to this location. They always make you feel welcome here. read more

So in all fairness to Peet's, I wanted to follow up with a positive review for the Petaluma location after leaving a not so nice review for the Novato location. The staff here is ALWAYS friendly and greets EVERY ONE when they approach the register. The coffee and espresso is always high quality and consistent and they ALWAYS thank me when I'm done ordering. If there is ever a line, which there often is, they still greet customers coming in and always let them know that they will be with them as soon as possible. I will happily continue to patronize this location as it's easier for my commute and the staff and products are always consistent. read more

Came here an hour before closing with Mr. Eric C. We were scoping out Lala's Creamery and a dinner spot in this cute historical town. Mocha, extra hot and no whip - It wasn't extra hot, but they didnt give any whip. All good, I guess? Eh.. Probably the most spacious Peet's I've ever been to where the couches are pretty chill. read more

Peet's Coffee - Very spacious place - Coffee & Tea Near Me - Petaluma, California

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Stopped in to get a fresh pound of coffee. They tell me they're out of French and Organic Fresh. WTF? I've been drinking Peets for close to 30 years but may have to find a new brew. read more

It pains me to give a low score, because I'm a huge proponent of Peet's; I will drive extra miles just for a cup of their coffee. Still, this location needs to get its act together...Since Deaf Dog closed a couple of months ago the other coffee joints in town have gotten much more business. Unfortunately this Peet's has not responded to the call: They're consistently understaffed, the staff is slow and there is always a line. Get it together guys, for Peet's (fans) sake. read more

One lazy, Saturday, the boyfriend swept me away to Petaluma. Not for wine tasting, as one might suspect, but for a pop-punk (I think) music concert. \ After a night of drunken debauchery in Oakland, the night before, with some work colleagues, I was quite drowsy and needed a pick-me-up before I could even begin to listen to anything remotely loud. Plus, after the 45 minute car ride the coffee and a little bio-break was mandatory (if ya know what I mean). Luckily, Peet's was quite conveniently located to our parking spot. The young man taking the order was pleasant, but I must admit there is definitely a more "laid-back" quality to this Peet's than others that I've been to (mostly in SF). The vanilla latte that I ordered was just what I needed. What is kinda gross is that there is a KEY for the restroom, which is located in a shared hallway (this Peet's is located in a strip mall). Yeah, I know I'm quite particular about bathrooms. Since you won't be eating or drinking in the bathroom, this is just a minor criticism.. read more

Wouldn't even give 1 star - worse service/coffee I've ever experienced. Dirty outside. Won't go back. Cashier was exceptionally rude and coffee was horrible. read more

20 minutes for an iced latte for my girlfriend, hardly busy, no enthusiasm, angry baristas, not the way anyone wants to start their day. Love Peet's, it's the only coffee I'll drink, but this was awful. They need to head to Bon Air or San Anselmo for some training!! Very disappointed read more

As a confessed coffee addict, I have probably sampled all the coffee shops in Petaluma. I am so sorry Deaf Dog is gone, but we still have some great independent shops here. Peets coffee is by far superior to most others. Their beans are great and that makes all the difference.. read more

This is my first time to a Peet's coffee and so far I love their business because they serve tea in tea pots. I don't know if it is because I'm in Petaluma or because it is a Peet's coffee but the service here is wonderful. Their coffee is a bit stronger compared to Starbucks but the matcha green tea latte is amazing! Peet's has earned me as their customer read more

Amazing Pumpkin spice lattes ! Perfect for the fall season. I love how close this location is to all of the local downtown shops! Highly recommend read more

I really love their latte's & made mine rather quickly, I also enjoy their scones & croissants. However I didn't appreciate the rude customers around me. This one lady kinda pushed me so she can get her coffee and went back n forth several other times. When I first got there I tied my aunts dog to the bench & this man sat next to her & started to smoke a cig. These people need a common courtesy wake up call. read more

I was a little disappointed in this Peet's establishment; the facility was not as nice as the other Peet's I've been to and they were definitely short staffed. The bathrooms were located down this walkway they shared with other establishments in the same location. Of course the coffee was perfect, but this location is not a good example of the Peet's brand read more

With Peets you have to like, and expect, strong coffee. I've been drinking Peet's for over 15 years now, and like another fan stated, I have gone miles out of the way to get a cup rather than go to Starbucks. I have also been to locations all over the state. I even bought stock when they went public (and did very well by it) because I believe in the company and the quality. I can't stand the Starbucks whole lifestyle and marketing thing they push (music, etc.) and could never tell the difference between the drip coffees...it all tastes the same with them....and is consistently weak in flavor. With Peet's, if the coffee of the day is an African blend, you actually taste the blueberry notes that go with it. The staff at this location is awesome. Now you corporate coffee workers can probably confirm, but I'm sure in the manual it says something about learning the regular customers names and drink choice and addressing them by first name whenever you see them and try to pre-order their drink for them, they do that here too if you like that....and there are LOTS of regulars here... Now, I LOVE Peet's, it's a 5 Star deal all the way...The problem with this Petaluma location is consistency with the drip brewing. Like most places, the coffee is discarded after about 30 minutes and they brew fresh. The staff will almost always discard it and ask if you want to wait for a fresh cup. There was one time where some young newer guy poured me a cup then began discarding the rest in the pot. I asked if I could wait and get some of the fresh stuff and he denied me, saying there was nothing wrong with the cup he gave me. Rather than reach over and pimp-slap this smug 18 to 20 year old and demand a fresh cup, I made note and complained later (course, haven't seen him since...maybe he is at the bottom of a used coffee ground compost pile somewhere or so part-time, he's hardly there- the only bad experience I have had at a Peets). That aside... Unless the coffee is the Colombian or Major D, the other drips always come out tasting over-roasted or "thick" like there was not enough water mixed with the brew, or like it was sitting for longer than it should have. Knowing they are excellent at re-brewing when they are supposed to, I can only conclude it's a brew issue. I only notice this at this location....could it be Petaluma water? Not adjusting the water to coffee ratio for different roasts? I don't know..... PS- Don't go to the Peet's at the new Raley's in Petaluma....horrible!!! read more

Coffee fiend, but usually Starbucks loyal... went into Peet's to meet a friend on a quiet Sunday afternoon. I couldn't finish my coffee. I ordered a nonfat latte and couldn't finish it. I just didn't like the flavor. I do like Peet's French Roast drip coffee, but espresso left a bad taste in my mouth. The location should be great but the layout of this one is inconvenient. It was too crowded by the counter where you pick up the drinks (and I should mention that it did take quite a while to get those drinks because they only had two people behind the counter). We could barely hear each other over the noise - the place echoes. So my lesson is to go with drip coffee if I happen upon another Peet's, and sit outside to have a conversation. read more

In town to hang out with family. Stopped by for my caffeine kick! Saw on yelp they had $1.00 off your order if you check-in so i checked-in! I love their coffee.. it's strong but this time I ordered their iced Chai latte extra DIIIRRRTTTYYY (2 shots of expresso)! It was delicious.. no complaints! read more

Of all the Peet's locations in Sonoma that I have been to this is by far my favorite location. The staff is genuinely friendly, their attitudes don't feel fake much like other popular coffee chains. They're selection of vegan cookies and treats is wonderful and the atmosphere is perfect for studying or meeting up with friends. I must admit even though I am employed by a certain coffee shop that requires their employees to dawn green aprons with small mermaid decals.....This Peet's surpasses any other store in town and is always where I go to relax and clear my head They make the best soy vanilla latte around. read more

Can't say I care for the customer service. Both girls working today seemed unhappy and didn't smile. The last few times I've been there this has been the same situation. Cheer up ladies, it could be worse. read more

This location isn't bad, and the location is pretty tops for people watching, but the few times I've come here, they've totally messed up my drinks. If I want Peet's, I'll stick to Washington Square. Plus this one is a bit too cramped, comparably-speaking. read more

Iced coffee was really good here though a regular cup of coffee was disappointing and not like it used to be at Peets. Wonder if the quality is dropping now that Alfred Peet is no longer at the helm of the company. RIP. read more

Ok, I will admit they are a little slow at this Peet's. But, they are apologetic and look as though they may not have enough coverage during peak hours, which is not really the staff's fault. The quality of beverage is on par with what I expect to get at Peet's and the pastry selection is copious and delectable. The seating area is fairly large compared with most Peet's I've been to, but it also seems very popular (hence the line I had to wait in), so better not bank on getting a seat every time. read more