Wallet in Palm Desert, I needed a coffee so I went to this store to satisfy my urge. A lady at the counter greeted me warmly, and my coffee was served quickly and with a smile from the other lady. There were several people sitting inside working on their computer, making themselves at home, which tells me they are welcome in this warm environment with no rush to get out. It is conveniently located in a shopping center with a grocery store and a pharmacy as well as other businesses so you can get what you need with one stop shopping. Enjoy! read more

We came into Starbucks this morning. Nora Gus, the young lady who waited on us at the cash register. Who was the most cheerful and delight to deal with! Thank you Nora for making our day! I got the sie berry lemonade wife got the frappuccino both equally delicious read more

Nora at this location is an absolute doll and the rest of the team is so speedy! I was having a bad day to begin with, ordered online to the wrong store and sat waiting until I realized. Nora was quick to understand and still got me out the door with a drink and a smile. read more

Me: "I need your help; something sweet but strong enough for the 3-hour trip back to Yuma, AZ." Barista: "I got you covered!" I ended up going with a Vente Carmel Crunch Frap with an extra shot of caffeine and flavor for good measure. The store was tidy, and the bathrooms clean. Overall vibe was very welcoming. Plus the Reward Points! Thank you, Kind Store! read more

Love the drinks. I always feel the buzz everytime I Come in and get what I want! I love their Christmas blend they have. The drinks are usually pretty good, upbeat, always feel great. Never have to wait long, service is on point. Its a relaxing place as well. Always 5-stars. read more

This is the friendliest, most efficient Starbucks in my area. Consistently they make me feel welcome and have my order ready quickly.

AMAZING customer service at this location! I can't rave about Nora and Owen enough, both are so sweet and accommodating. I drive 15 minutes out of my way just to come to this store, they're worth every mile out of my way. Thanks guys read more

This review is specific to the manager, Stella and her alone. I was on a business trip with a crew of 14 in Palm Desert. I was obtaining coffees and breakfast items for 4 days in a row at this specific Starbucks location. Our crew travels the country and have visited a plethora of various Starbucks in different states. Our whole team enjoys Starbucks, in fact one of our part-time employees is a barista at a Starbucks in Nevada. That being said what we have learned is to call Starbucks a few days in advance as a courtesy, and speak to the manager to let them know we will be placing large orders via the Starbucks app several days in a row for food items and coffees during our stay. Thus far every manager we have reached out to in advance, has appreciated our phone call. ( total amount spent on this business trip at Starbucks was $495 pre-tip.) including tip far above that. You can only order 12 items in the app and then you have to start a new order for the remaining items. We were averaging three separate online orders each morning. The issue was this with Stella. Stella, you agreed to have me place our orders and hold it before processing for a short time before pick up. You also agreed that I could call you to ensure all orders were received. The first day went very smooth so thank you for that. The second day when I repeated the same process, and I called you to confirm, you informed me that my orders were a nuisance. Your exact word "nuisance". I followed the same protocol as the day before. Why was it a nuisance? What was a nuisance on my end was that you and your team neglected to fulfill our order in its entirety the second day. That meant some of my crew went without breakfast and our morning meeting was late. A team member had to return to your store for the missing items. These are things that we specifically try to avoid by calling ahead and making arrangements ahead of time. Needless to say we did not return on day three or four to the store you manage. Rather, we visited another Starbucks location with a manager named Edgar. He and his competent employee JoJo were kind and eager to help us which is our usual response from Starbucks. This is a experience that simply should not have happened. In fact, it was quite surprising and I was taken aback by your response. Thus the two star review. read more

March 16 morning crew. An absolutely INCREDIBLE staff. First time I observed such hustle and care for customer service. The team moved like synchronized lightning. Top staff in the Starbucks world. read more

My boyfriend ordered 2 drinks. One for himself and one for me. His drink came out perfect and even had a smiley face on the cup. Mine, on the other hand, came out looking like a moldy disease. He ordered me an iced matcha latte and it was literally not even blended... I took a sip and my mouth was immediately filled with a huge chunk of matcha. I gagged. If you're able to make a perfect drink maybe try hard on the other one as well. Had to go home and blend it myself. read more

Me and my daughter got some drinks here during our Palm Springs trip. The store was clean and very organized, the staff lady was very nice and kind! We loved our drinks too:) read more

Starbucks - Matcha Frappuccino with caramel sauce, and matcha Frappuccino with whipped cream - Coffee & Tea Near Me - Palm Desert, California

I've come in here twice during my stay . The after crew yesterday was so nice and helpfull . The guy was singing to the cool jazz vibe and the morning crew the next day at 5 am were very happy and engaging. Keep hiring good people!!! read more

Visited this Starbucks repeatedly over holiday week and the store manager, Julie, and staff did an outstanding job at providiing freiencly engaging interactions with high quality delivery of coffee products. Especially impressive in a high traffic location - nothing was missing at making these visits a welcome treat. read more

Marisa over at Starbucks ... ...Typed my name on her keyboard ... after she asked me , What my name was... She wrote "Robery" instead of my name lol Robert. ...and i told her "Robert" Its the SB Starbucks in... SB in the Albertsons Shopping center off hwy 111 & Deep canyon (corner of) Hahaha lol read more

Starbucks - Thats not my name , they call me Robery... - Coffee & Tea Near Me - Palm Desert, California

And I have no idea why this location have just a low rating. My drink was ready and taste just right. My sandwich was steamy when I pickup my mobile order. I took a seat as I set up my temporary workstation here for the hour and notice these: They greet everyone that came in through the door, they offered samples while they got free time, they smiles and chit chatting with customers at the registers. Why are they getting bad rep? Will definitely stop by again when I'm in the area. read more

This is the best Starbucks near or on El Paseo. The staff is always nice, the store is always clean and the drinks come out pretty fast. Kudos to the staff and store manager. This store is several steps above the store on El Paseo and a step above the store on Monterey at the end of self Paseo. Thank you for being great. It's a relief. read more

Starbucks - Venti Iced Caramel Macchiato upside down - Coffee & Tea Near Me - Palm Desert, California

This review is regarding the service this morning. I witnessed a gal (presumably new) named Alexis get bullied by another worker named Lex. I know this because of the name tags. Alexis simply asked her coworker a question or two and Lex's response repeatedly was, "you should know this," and intensely rolled her eyes. If anyone has any empathy they couldn't help to feel sorry for this girl taking the brunt of her attitude. Lex's attitude was appalling and management needs to look into it... who knows what other cattiness goes on at this establishment. Thank you Alexis for your wonderful effort and positive attitude! I just can't stand bullying or abuse of any kind. read more

Came in needing hot tea, struggling with a cough. Kaylee was awesome in recommending adding hot lemonade to my mint majesty. What an incredible difference. I've been ordering hot mint tea forever and never had anyone suggest this. Kaylee improved my day DRASTICALLY. THANK YOU read more

Starbucks - Palm Desert artwork - Coffee & Tea Near Me - Palm Desert, California

Fifteen minutes after placing an order, watching the cafe clear out, and asking the POS what's going on with our order the bar barista finally tells us they were out of black tea and currently steeping more. Probably help to communicate to the customers of what's going on. It's easy to blame "short staffing" when it would take all of 10 seconds to let me know I'd have to wait. read more

This store is on the smaller side, and it doesn't really have a lot table space if you've come to work. But who are we kidding? This area and the clientele are primarily retirees or people on vacation. I don't know if I've even seen anyone set up with their laptop. My father is a resident and I've been here during high and low season, and there is definitely a difference in the vibe. The location is right in between several mid-level hotels; Best Western, Holiday Inn, etc. and it is really the only coffee shop servicing said hotel guests. During high season it gets extremely busy, with long lines, no place to sit, and full trash bins. Someone else mentioned that there were only a few small tables outside. It would be a great idea if they expanded the outdoor seating area, even at the expense of a few parking spots, and turn it into a proper patio. It would make it a nice place to hang out, but really it seems most people are just picking up their drinks and getting on their way to golf or tennis or whatever else brought them to the desert in the first place. Given how busy it gets, you might wonder why they don't expand to handle the crowds. Well, once the temperature creeps up to 90 degrees and beyond the crowds thin out and the vibe is much more relaxed. Laid back, even. The coffee is good and the quality consistent, as you expect when you go to Starbucks. Overall it's a decent location. read more

Nora sucks at her job.... This location is by far the worst. I love getting attitude when I spend so much damn money at this place. read more

I was looking for a work place that provides WiFi and Starbucks is once again coming through with the WiFi, table space, decent drinks, and nice baristas. Thank you :) read more

Starbucks - Salted caramel mocha iced - Coffee & Tea Near Me - Palm Desert, California

Don't make your drinks out of order. 3 groups of people received their order that ordered after we did. After noticing this I asked at the counter and the young lady got upset at me! " we have a lot of drinks to make ma'am. No shit- make them in order and when someone inquires politely- be polite back. I gave you all a generous tip- wish I could take that back! read more

I've tried so hard to give this Starbucks location the benefit of the doubt. This location is right around the corner from my house but I'm going to have to go out of my way now. They are just sooo slow here! I believe it's because they are inundated with mobile orders. I can't get out of this location in under 20-30 minutes. Even if I'm the only person in the store they don't seem to be any faster. Again, it's the influx of mobile orders. This morning they forgot about my pastry. I've tried, but am so over this location.... read more

My experience here was just "meh". Don't get me wrong, the employees are super friendly - but the turnover rate & the quality of drinks is just average. I love the option for indoor & outdoor seating, however I'm not a local so I don't feel like drinking hot coffee, in blistering hot weather. Iced coffee - definitely should have more coffee than ice (this is a hint ALL Starbucks should take into account.) This location is super convenient if you're staying in the area off Highway 111. read more

I'm actually very impressed with this Starbucks. They had a decent amount of customers, but still took the time to greet every person who walked in and they were extra mindful of some special needs people who came in. read more

Friendly staff! Highly recommend Mobil order during the mornings as they seem to be very popular at this location

Angel is the best! My gf thought she ordered a iced chai latte but it was made hot, instead of us just pouring it in a cup of ice, Angel remade a iced one really quickly. He has an awesome attitude!! read more

Went to have a cop of coffee with my girlfriend, we ordered together, she received her coffee and order of bacon egg bite, she finished her breakfast, and finished her coffee before I received my brévé latté that was missing a shot of espresso. Not the first time either. read more

Odd location, it was tucked in the corner with very little parking. The outside table and chairs on the side of the building were extremely dirty, with no trash can (there was a bit of trash around). We walked inside and the store was clean but we weren't greeted. One of the staff members was not friendly when we had asked when the transition of cups would be. The drinks were of course great, but the customer service and trash around the outside were a bummer for us. We did pick it up as well. read more

like coming here. Cold brew with almond with almond milk in my fav

Worst customer service in 100+ STARBUCKS I've purchased. So bad that this is the first review I've ever done. No respect for people who order in the store. I ordered a black coffee with 2 add shots and watched my cup sit on the counter untouched for 6-8 minutes. I politely asked for them to add the shots so I could leave to my appointment. The 3 ladies behind the counter were not helpful at all. The system where app orders supersede actual people who ordered in the store needs to be fixed. By the way I was not alone with other walk in customers irritated with the lack of simple customer service from behind the counter. read more

The location is the corner spot in the Albertsons complex, usually easy parking in close vicinity to the entrance. The store is okay at best and is popular among those staying in the several hotels in a quick walking distance from the front doors. The layout of the location was improperly designed and obviously not designed for the customer numbers that they experience on a daily basis. The flow from the till to the nonexistent waiting area for your drink to be called. Seeing as typically all seats are taken at any given time and you are basically standing elbow to elbow with half a dozen people in a space less than ideal and even less than acceptable. Have you ever tried being in the back of those seven or eight people who just stopped closer to the bar, pushing though nicely to get your drink when called isn't easy or a comfortable experience. A redesign of the store for a less restrictive and more flowing way of things operating at this location would be lovely, but know that's never gonna happen. Advice: unless your a hotel guest nearby, is advise a different location than this one for your brew needs! read more

WATCH OUT FOR THE NAILS IN THE PARKING LOT. So many contractors park outside and drop nails EVERYWHERE. After 3 flat tires I said "fuck this" because I couldn't afford another flat tire. Bought a new set of tires last Wednesday, by Sunday a big fucking nail in the front tire from that goddamn parking lot. The contractors in the desert are drooling idiots, keep your nails in your stupid trucks. Don't park anywhere near contractors work trucks here, you are guaranteed a flat if you do. I've gotten 3 nails in my tires there in 1 year, Avoid it or spend all of your time getting your tires patched or replaced. Not worth the flat tires is my review read more

I know how hard it is to work on black Friday and Iliana and the girl with red and black hair did a really good job. However, the other girl that was behind the counter was a little rude. Other than that, my experience was pleasant even with the hustle and bustle of black Friday. read more

It seems that most Starbucks are consistent and always serve a perfect mocha. Quick service with a smile. read more

Starbucks - JUL2015 - Coffee & Tea Near Me - Palm Desert, California

I walk to this Starbucks every morning from my office and I have yet to have a problem here. The drinks are all made correctly new ones included and the location is perfect. I have actually come to this Starbucks after another Starbucks made my drink incorrectly and they fixed it for me free of charge which was so nice of them to do. I have used the Mobile order once and hand no problem, when I arrived my order was waiting for me at the pickup counter, I don't use it often only because by the time I get there it isn't overly crowded but I would use the Mobile app. If I was going in during a high traffic time. All the baristas Are super friendly. read more

The WORST service ever! Every single lady in there this morning was in a terrible mood and rude to all the clients! Will not be back ..

Ya know I love coffee. how did people live before the world was dotted with Starbucks.? In this case, Starbucks saved my bacon, the hotel we stayed at made horrible coffee, so I ran out for coffee for the GF in the bed in the morning. Thank you Starbucks you made my morning so much better. read more

Starbucks - Coffee & Tea Near Me - Palm Desert, California

Really!! Really!! I spend over two hundred a week at Starbucks! And this surfer guy with glasses - talk mind you.. oh yes.. do you see a beach anywhere! No!! Told me this morning " it is Starbucks policy NOT to fill drinks to top" I got smart and don't ask for ICE! If I spend that much on drinks I want more than 2 sips!! They overload with ice and now you tell me you can fill MY DRINK TO TOP!! he should be fired to tell a paying customer this! The place is always dark and dirty! They set it up all wrong!! Not happy! read more