Excellent service to the young lady working by herself on 04/23/2026 who assisted us between 7:20-7:30pm. She was amazing and even when the cc systems was down and the system was also slow. She kept her smile up and still super nice! for her and she deserves a raise! Please give her a raise!! read more

Found hair in my icecream friday evening, called them to let them know asap. The employee Ashley that served us said to call back the following day to speak to manager, so we did, only for another employee to tell us to call back Monday. We call Monday, the manager says we can get a refund if we bring back the icecream from friday. I tell her I don't have it (why would I want to keep such repulsive thing in my house the hell) anywho, followed by there's nothing they can do since i didn't have the icecream and not even a receipt would do. Mind you, we purchased 3 icecreams why would i be that big of a broke ass to go out of my way to call the store 3 times in hopes of only getting one icecream refunded. Oh please. Awful service, awful management, I never leave reviews yall but if you would've seen this hair... on my soul you would've never craved icecream again fawkkkk no. read more

First, the staff was very friendly and inviting! However, I have to give it lesser stars because it was a tad hot inside considering I was in an ice cream shop. I needed to take a Lactaid pill to enjoy my order and they could not give me a cup of clean water because they didn't have any??? They could only provide tap water. Like I mentioned, they were very nice and the ice cream was good. Not as many options as I remembered a decade ago when I used to enjoy cold stone! The ice cream options were fine, but I noticed the toppings have changed a lot. I saw some interesting new things I thought would be nice to try, but after having my order, the cone was a little stale, so not sure I would try them again, but it was a nice stroll down nostalgia lane! read more

Cold Stone Creamery - Coffee Lovers Only - Ice Cream & Frozen Yogurt Near Me - Palm Desert, California

I have been to many different cold stones I went by sat 8-15-26 @ 8:15 pm I ordered two medium ice creams to go founders delight I believe and a mint chip. They were both made with such disregard to a true cold stones experience there two young ladies working and I seen them both create there I cream the Same ice cream flat some ingredients in the middle then made a ball no mix all ingredients in the middle had no great spread out taste I use to stop there as soon as I got here for my vacay never again I'll go to Walmart in stead better price not that I mind paying cold stone price would just like to get what I paid for. read more

Always been one of my favorites for good quality ice cream The kiddos always enjoy the many fun options, you can mix match ... limitless read more

Nice, friendly staffs and yummy ice cream. A must visit during the Valley summer weather.

Melissa was great! Thank you for the great service..you were amazing working all by yourself. It's hard to get good service nowadays but Melissa was great. The Ice cream is always great. read more

I love Coldstone on a hot day but this one was the most unfriendly Coldstone ever. If we could ignore that aspect, a good ice cream nonetheless. read more

Cold Stone Creamery - Peanut Butter Cup Perfection - Ice Cream & Frozen Yogurt Near Me - Palm Desert, California

I'd like cold stones in general, but this one is horrible. I will not go back. The girl that was making the ice cream didn't know what she was doing, got it wrong even when looking at the list on the wall, made a ridiculously small scoop. Never apologize and was not courteous. Not even a thank you for coming in. read more

Walk by and it smells delicious! The Palm desert location is a great little spot! Seems there is always a new employee every time but they are always nice and give great service. read more

ZERO stars for service. Came here on vacation because we love cold stone. The service was seriously atrocious. "$1.49 extra for brownies. $1.49 extra for an extra spoonful of peanut butter." I fully understand extra product cost.... But an extra half a scoop of peanut butter? Really!? AND their textbook favor (cake batter) no where to be found. BOTH of the ice cream makers looked beyond miserable. read more

This place is absolutely amazing. If you're hot, the first bite you take will cool you down. There are so many flavors and they're all so good. read more

I stopped in one night as it was so hot outside. I did not know they had a shop in this part of town but it is near the university so that makes sense. The place was so clean you could almost eat off the floor. There was only one person working but I had only three people in front of me so I really did not have to wait The server was friendly and cheerful and did a good job creating something wonderful. I highly recommend this place. read more

Wasn't "smelling like a dry fishbone" like the Queen song Stone Cold Crazy. Instead, I was in the mood for a small sweet and cruised by CSC on Cook St. before I realized this was my solution. They have a lot more ice cream flavors than I remembered. Also, you get one free mix-in per order and $1.29 per additional. The nice young lady helping me was accommodating to my wishes in selecting my ice cream flavor and added my chosen mixed item. Went all in on that skinny vanilla ice cream (low sugar, low fat) and added a Reese's peanut butter cup (high sugar, high fat). Chose the small which is the Like It size but small works fine for my vernacular. No regrets on anything. It was the right deliciousness, creaminess, sweetness and satiating for my post-dinner sweet tooth desires. I had suddenly and truly achieved dessert nirvana with my little hand-mixed ice cream. And then, just like that, I disappeared into the desert night like Zorro never to be seen from again. read more

The Ice cream is always fresh and delicious! We come about once a month- My friend has banana almond crunch- I get banana and sweet cream mixed with graham cracker and caramel and whipped cream on top. I love love love the whipped cream, I wish they would sell it to use at home! We always get the biggest size (gotta have it!) Oh I will say I did buy a cupcake once and it tasted old and asked for a refund or a fresh one and the girl working there was a little snarky and said no- because I ate 2 bites- that was a year ago March- that was the only negative experience I have had there in about 8 or 9 years- But overall I love this place and be sure to get whipped cream on top! read more

Always perfect. Great customer service. Clean store. We'll be back. Great place for dessert after dinner with friends

Absolutely love Cold stone until I came to this one. Don't get me wrong the ice cream and shakes were fantastic but not the service. My Brother is Dairy free and when he asked if they could make the smoothie Dairy free the two ladies on shift started laughing and snickering at him. This made my brother have my mom order for him as he was now to embarrassed. Completely inappropriate for staff to do this. read more

I wish I could give this store a ZERO! Went into the store to order a custom ice cream cake to celebrate my husband's 76th birthday with grandchildren coming in from out of town. The store staff told me they were "too busy" to help, "just order it on line", which I did (and prepaid for it!). Went in last night to pick it up, only to be told by non-caring staff that the cake did not get made! I did present the email confirmation and receipt. I asked to talk to the store manager who would not take my call as she was "not on the clock". Then the owner was called, she would not talk to me either, but told staff to offer me one of the stock cakes they had in the freezer (which I did NOT want as I could have done that the night before) or a refund(which I would have to wait for tomorrow for)...what good does that do me when I have 7 people at the house waiting for birthday cake to celebrate Grandpa's birthday. The staff did NOT care, nor did the owner! I refused to leave the store without a refund or statement that I had indeed come in to pick up the prepaid cake. Forty minutes later, the owner could finally do a refund "from her home computer" There was no apology, only attitude! Customer Service at this store SUCKS! Buyer BEWARE....you order on-line, they take your money and then expect you to settle for the old product sitting in their freezer! read more

There was 2 girls working they were very sweet and welcoming but the ice cream is a bit pricey but it's something I don't mind paying for

Two stars because obviously the ice cream is delicious, it this location is ridiculous. We can't with a group of 20+, they didn't offer a group discount or anything. Also, They only take cash, so we had to go next door to get cash back to even buy anything. They were also out of whip cream. read more

Music was so loud you couldn't hear the counter person and not much of a selection of flavors

Awesomeness and extremely professional. Customer service is so refreshing. They help with everything!!! Thank you so much for your help. Everyone raved about cake. Expect more customers! just recd name: Yajaira (gold star from me!) read more

Hate to give low reviews but this place is garbage. Super overpriced, the people working seem like they don't enjoy being there, the ice cream it self is not bad but definitely not worth the price. Do yourself a favor and drive down to Handels for a happier, tastier, and cheaper experience! read more

I love sweets. I love ice cream. I love stone cold ice cream! So, while heading to palm desert, we hit this place up after dinner. I'm soooo happy we did! First of all the girl working there, don't remember her name, was awesome! I got their new pumpkin ice cream desert, my wife got a few scoops of ice cream, and we got a shake of banana and strawberry for the in laws. My pumpkin ice cream rocked. My wife loved her ice cream and my in-laws enjoyed their shake. Its an awesome place to get your ice cream, with awesome ice cream!! read more

Cold Stone Creamery - Pumpkin ice cream amazing creation! (She strived to make it look just like the picture -- now that freakin rocks) - Ice Cream & Frozen Yogurt Near Me - Palm Desert, California

The staff are extremely nice, and I watched her use nothing but fresh ingredients and blend it into the ice cream by hand! This place is great especially for a hot weather!!! I love coldstone read more

Second best cookie sandwhich from goldstone. Definitely should give it a try and see if you like it better than other locations or not.

Always love Cold Stone Creamery. The line was kind of long but the wait was worth it. The choices are always hard to make up my mind but it really doesn't matter because everything is delicious read more

What a great spot for an ice cream shop. This place always delivers on their ice cream promises. The staff was friendly and helped us with our order right away. The ice cream was delicious, and the shop was very clean read more

Great ice cream. So many different flavors. They are quick and a very pleasant crew. Its next to Cal State San Bernardino school, so if youre around..stop by to cool off. read more

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Idk how the staff can stand how cold it is in there but it is ice cream ‍ so good !! Good service, bomb ice cream read more

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Loved the salted caramel with choc chips. Yummy! The staff was very nice but the large group in front of me did increase the wait time? Perhaps two ppl should handle bigger groups versus one? Something to think about! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Palm Desert, California

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Marissa helped me when I went in and made me the best birthday cake remix I've ever had. She was kind and helpful, I will definitely be back!!! read more

Music was so loud couldn't understand what she was saying. I told them the music is loud but they didn't seems to care. I tried the strawberry and Pina Colada and they were waste of calories honestly . I wish they have some innovative flavors or original ones done well read more

This is a great Cold Stone location. I've always had good service. I usually frequent this location on weekdays, and the wait time is minimal. read more

I visited this location that off of Cook in Palm Desert. There was a line of 6 people ahead of me and only 1worker behind the counter. Everyone was being patient and I could tell the server was a bit distressed being the only person serving customers. Instead of ordering a concoction that would take several minutes to create, by the time I was being served, I ordered a cup of vanilla and quickly exited the premises. The place was clean, however at this location there are no tables and only 6 plastic outdoor chairs along the outer perimeter. I hope management will respond to getting another person there not just to prevent long lines of customers, also as a safety factor for evening hours. read more

Don't bother coming bathrooms are closed and you can't eat inside it's a 115° out side

What a Fucking shit show. "Kevin" treated us like we were trash. The most snobby, annoyed, nasty, unprofessional service I have ever received. Read the reviews... DONT come here. This place is a disgrace to the franchise read more

I typically go to the La Quinta location but stopped in here after dinner at a nearby restaurant. I was disappointed with a signature selection I chose. I felt the server was skimpy on the ingredients mixed into the ice cream. I have never experienced that a cold stone. Typically they're just the opposite, noticeably generous. read more

This outlet just opened; we went over for their Grand Opening. They are in half of a small building shared with the University Village MarkeT, also just opened. They are on the west side of Cook St., just a little south of Gerald Ford/I-10. With the bewildering assortment of flavors to choose from, I finally decided on Cinnamon Bun ice cream, with Graham Cracker Pie Crust bits in it, although I could have chosen peanuts, cashews, M&Ms, Snickers, Butterfinger and lots more. It was really yummy. Number 2 son got a mix of Oatmeal Cookie Dough and Chocolate and enjoyed that, too. If you have a hard time deciding, they will let you have a small sample. The downside of the place is that there is nowhere to sit to enjoy your confection. Maybe they will remedy that soon. Afterward, we went next door where they were offering free 22-oz drinks that week. Between the two, I got a real sugar overload. Maybe I'll try it again sometime. read more

Opening entering this is what I immediately encountered 1) Young lady behind counter organizing the mix-ins, lack of a greeting or acknowledgement we were there, 2) Ice cream was melting in the freezer. The Black Cherry Sorbet actually had pools of liquid. I hesitated, but my daughters really wanted ice cream to beat the desert heat. The girls selected vanilla ice cream since it was the one in the most solid state. It was still quite soft, consistency was similar to a shake and this was even before the mix-ins were added. My daughters didn't even get halfway through their ice cream. My eldest was disgusted and said it didn't taste right. Coming from an ice cream lover something was seriously wrong. All in all it was a disappointing experience. read more