The morning crew at this Starbucks is top tier. They get to know their customers, make recommendations they know you'll like, and keep a smile on even when things get busy. Management needs to work a little harder to keep them fully staff because that's the only reason they even struggle. Love ya, Camper Crew. read more

Starbucks - The usual order. - Coffee & Tea Near Me - Palatine, Illinois

Very good place. Nice remodel with a comfee vibe. The staff is friendly and all have remarkable memories! They make an effort to remember drink orders of their customers despite filling hundreds of orders each day. The store can get pretty busy because of the location, but they seem to try and hurry up fulfilling the orders. They are friendly to their regular patrons. Also, despite differing personalities, the staff always seem to find a laugh between themselves. Internal tension among staff can spread to the customers. I don't find that here. My only request would be for more coffee house jazz music. But that is a personal preference. read more

everthing was good and i love this food chain but i ordered toasted coconut cold foam and they gave me chocolate but other than that good service and ambiance read more

I've been going to this Starbucks every month or two for many years, including when they had a smaller location in the same plaza. They, like most Starbucks, are very consistent. You know you'll get what you order in a reasonable amount of time. They have a nice seating area. While it is smaller than some others, it is comfortable. We rarely go and sit in a Starbucks. We had an active day and decided we needed the pampering. So, a couple of foo-foo drinks later, we felt great and left. The problem with reviewing Starbucks is its consistency, particularly in the suburbs. It is only sometimes consistent in the city, and the service could be better. I used to go to Starbucks at least once a day and sometimes more. After realizing how much we were spending, we only went on special occasions or for a treat. So, on this visit, it was quiet, and there weren't many people in the store. Their drive-through was backed up. We were able to go in, order our drinks, sit and converse, and then leave happily. read more

Giselle, a barista, this Monday morning, gave me a personal, individually packed gum cleaner since the store did not have toothpicks. She epitomizes a sweetness and true joy quality of helping a needy customer who got some Starbucks bagel caught in between his teeth....had to look good for a client on-premise meeting! I hope I got your name right. Thanks leadership and all of her team mates. Your store is super clean, all gleefully professional and very accommodating. Starbucks, please offer some toothpicks! Gratefully, the Mexipino guy with the blue/yellow striped polo. Stay awesome, Edgar read more

drinks yes good but the fact I have to sit and wait for 30 minutes for two drinks is crazy considering I was watching a worker make drinks constantly but all of them were past the time that they were ordered. But then the actual competent worker comes named max who has always been amazing does my drink is less then 2 minute. Max has praise. ponytail boy doesn't. read more

Great service. I don't like coffe so I got a cookie but that was the best cookie ever. The atmosphere is good like always and overall just a really good Starbucks read more

Who orders a coffeewith sugar and they put the sugar packets on top of your drink?? And the 19 year old kid had an attitude??????

I ordered my drink twice, it came back tasting the same. It's like this Starbucks has decided to forget about the shots of espresso in drinks. It was disgusting, and extremely weak. A venti drink should get at least 3 shots. This drink didn't even have 2. VERY DISAPPOINTED!!!!!! read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Palatine, Illinois

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This Starbucks is incredible! So friendly, hardworking, and always with a smile behind their masks! Oh and did I mention a beautiful rock garden out front! I hope they continue to work on them! Keep up they great work! 5 stars from me! read more

Horrible. The male shift with a black apron and curly hair, was so rude. He took my phone out of my hand and gave me so much attitude. He kept slamming the window and never even said hi. My drink was made wrong too. read more

The service is good, it is always clean, they just need more people working here because the person who is charging, is putting in and taking out the food and making the coffee, I don't understand why they take time to give you your things. read more

Starbucks - a view of a coffee shop - Coffee & Tea Near Me - Palatine, Illinois

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This Starbucks was very quick and efficient for a Monday morning at 8:45am! In addition, when you pull out of the drive-through, there is a traffic light for you to obey as you get back on the road. No waiting forever for an opening. read more

This for the new Starbucks at 791 E Dundee. This opened up about a month and a half ago. It's just like every other location. Friendly baristas, it's nice and clean and although the lines might look long they get you out of there fast. They have a nice outdoor seating area with plenty of tables and umbrellas. They also have a drive thru so that's very convenient. I've been here a few times and I've never experienced bad service and my drinks are always made just right. read more

Always great service, interesting conversations with staff. The staff are open to giving suggestions (which I LOVE). I love coming here, it's very cultured. read more

I stopped by on a Sat evening after dinner ... 3 cars ahead of me with limited drinks coming out of the drive thru... so incredibly slow compared to the one on Meacham in Schaumburg on a typical weekday morning .... what is wrong with the operations here!!!! Horrible wait ... read more

For this Starbucks I will say I was pretty satisfied, my drinks came out just the way I was expecting, this location has a drive thru and inside is nice and clean not to mention the outdoor seating. Staff is friendly. The reason for the 4 stars is they need more help, staff runs behind on drinks so yes it is a little slow at times. Other than that I have no problem coming here. read more

It's Starbucks. People usually like it or don't. I like it however unless it's a special time of the year, my order is the iced venti black coffee. It's under $2. Some of the other drinks I would recommend: Pumpkin Spice Latte (Fall) - Hot or Cold, both are delicious depending on the the weather. White Chocolate Mocha (Hot for the winter, Iced or a Frapp for the summer) The Skinny Vanilla Latte (Hot or Iced; I prefer Iced) The Skinny Peppermint Mocha (Hot is the way to go, doesn't taste any different then the normal peppermint mocha) Passion Iced Tea Lemonade (only iced) delicious, refreshing summer drink. Java Chip Frappuccino (cold) this is one of my favorite of all time. Coffee with chocolate chips whipped inside. Ask them to add some peppermint flavoring if you're a fan of mint. It'll taste just like Mont chocolate chip ice cream, which is the best kind! read more

Finally open! I'm so glad I don't have to get all the way out of my car to get a double shot, soy half-caf, extra carmel frappachino to go, anymore! At last, humanity is saved. read more

Starbucks - Coffee & Tea Near Me - Palatine, Illinois

This location is like any other. The service is fine, the rush is fine. It seems like any time you go here, the place is packed. During lunch time parking can be difficult. Overall staff is friendly and service is similar to any other Starbucks. read more

This is by far my favorite Starbucks in the area. Between my coworkers and I, we frequent this location at least once a week. The staff, specifically drive-thru, are always super cheerful, which is a nice way to start a busy day ahead at work. I know Starbucks drinks are Starbucks drinks, but for what it's worth they are always delicious here. Thanks for making every morning a good one when I stop here! read more

Ordered my everyday Trenta iced passion tea in the drive thru, they put some type of citrus flavoring in it. Being sensitive to citrus, I went in to get my drink made without what I thought at first was lemonade. They told me there was no lemonade in it, so I said that I could taste some citrus in there. They made another one, tasted exactly the same as the first one. They kept denying there was any citrus or lemonade and didn't stop until I told them I'm pretty much allergic to citrus. The last drink that was made was the one that was correct. Guess third times the charm here. read more

Been to this location multiple times but the last few times I've ordered (drive thru) there is always something off about my order. I'm not too high maintenance but my order is a vanilla soy latte, no foam(soy for whatever reason produces more foam IMO). The latte ends up with lots of foam or no vanilla flavor. I know if I ask they can fix it, but people go to the drive thru for a reason, its quick and you dont have to get out of the car esp when you are in a rush. Wont be driving thru anymore! 2 stars rather than 1 because they keep the drive line moving. read more

Great experience young man named Jason had phenomenal customer service, which is harder and harder to find these days. Actually smiled and clean cut. Much appreciated. I hope Starbucks realizes that they really need to start hiring more people like Jason. He was working 3 times harder than anyone else there and was smiling and friendly the whole time. I'm CEO of a company so I know quality employee's when I come in contact with them. I told Jason if he ever moves to the Midwest he has a future with my company!! read more

Today was my third and LAST time at this Starbucks. I was so excited when this location opened since it is so close to my house, but each time is worst than the last. Today, I went through the drive through and they gave me the wrong order. OK so now I have to go inside and tell the girl it's wrong (nowhere close) and she says no problem- recites my order back and I confirm. Then the drive through chick comes over and makes a drink, yells it out to the crowd without acknowledging me. I just keep standing there because it isn't mine. I don't want hazelnut. Then she turns at me and says - this is yours. "I ordered toffee nut" I tell her. Then she tries to convince me otherwise. Now the second screw up. She rolls her eyes and dumps the drink down the drain like its my fault! Seriously?! RUDE. I just look at the first girl who got it right when I came in and she kindly makes it. I take a sip in the car and it is disgusting! Just like the last two times I went here! I literally threw it in the garbage and went to the target Starbucks right behind me and let me tell you... so much better! I paid twice but at least I got what I wanted. read more

They rock at doing light ice! I have only been here once and I ordered my usual drink, grande iced caramel macchiato with light ice. Man was I happy. There were maybe like 5 ice cubes in there which most Starbucks locations never do. Very generous staff and how considerate of them to genuinely take my light ice request seriously. read more

Been here several times. The service is good and the store is always clean. I like that the pastries are consistently better stocked than most other stores in the area read more

Was really busy this morning so I saw that board that offered ordering via their app. I decided to try it. That was very easy to find what I wanted and order (5 stars). I then waited over by the pick up area and waited. One employee threw a bag on the counter and ran off. She came back and placed a coffee next to the bag. I waited for a few minutes then finally asked if that was my order. The barista looked at it and asked if I was Brian. I acknowledged. She handed me the order and apologized for not knowing what to do since she was new. I appreciate her candor, but recommend that the Starbucks train their employees better. Then I went and sat down to eat my oatmeal and drink the coffee. They didn't put the pack of blueberries in the bag so I went back to get them. The employee that threw the bag originally said they were out of blueberries. She apologized and offered to give me my money back. If they had been more communicative and told me before I picked up the order, I could have accepted the problem easier. If I wasn't eating at the store, I would have been really upset thinking they just forgot to give me them. Better training and communication would make the experience better. read more

I've been somewhat of a regular at this location for the last six months due to its close proximity to my house. 3-4 times a week, on my way to work, I hit the drive thru. The long lines in the morning and during lunch time rush don't bother me, I expect and plan for them. What bothers me is the 50/50 chance my drink is made correctly. Usually the morning crew is much more consistent when it comes to my very simple order. However, the afternoon crew is a roll of the dice every time I've used the drive thru. Walking inside seems to work better, I assume because the orders aren't on a timer or something. I'd rather wait a few more minutes and have my very simple order correct than to have an undrinkable cup of over priced coffee on ice. Which I throw in the trash if made incorrect. please train your staff to one standard and from there you can easily make adjustments to cater to what people like. Please don't stress or rush your staff to just push drinks out, the inconsistency of your product is why I drive 15 minutes out of my way now, though I pass by this particle location everyday. read more