Always Come to the right Starbuxs for coffee welcome back Pecan line up the 1st order Pecan Cortado mmmm good pick me upper smooth over ice good highly recommend back it up with some water omgosh... good baristas are great I like how they are slowly bringing back the working setting for ppl Marie read more

Starbucks - The Gathering - Coffee & Tea Near Me - Mililani, Hawaii

I order from this location every day, at different shift times throughout the day, and I've noticed a significant difference in service when Mallory isn't working. Whenever Mallory is working, the lines move smoothly and quickly, drinks are made on point and there's no hiccups. Most recently, I waited over 25 minutes for just two drinks, despite there only being 2 cars in the drive-thru and very few customers waiting inside. During that time, the team appeared to be struggling to keep up, and the manager on duty did not step in to help support drink production or assist the staff. Another thing I've noticed is that the barista does not bother asking what drink/food item I'm waiting for when they see me standing there for a prolonged period. This location used to provide consistently excellent service, but lately the experience has been disappointing. Long wait times have become more common, drinks are often made incorrectly, and there seems to be a high turnover of employees. I know the staff is doing their best, and I appreciate their efforts, but the overall service and quality have noticeably declined. As a loyal customer who visits daily, I wanted to share this feedback in hopes that improvements can be made. read more

Usually the people in here are nice but today this gurl was nasty. Her name Amanda and apparently she is some kind of coffee master so I guess that gives her a reason to be nasty. NEGATIVE!! Maybe she should go to customer service school. Slamming things around not saying thank you, shove it or nothing. Slammed my cup on the counter and sort of pushed it to me when I asked for a pup cup. Don't write nice things on my cup if u don't mean it read more

One of the Starbucks I stop at on my way to work. Take exit 5A the Mililani Mauka exit. I'm always greeted with a friendly "Good morning." My iced shaken espresso is always consistent with taste. One of my go to drinks. I get a grande with 3 pumps of white mocha and heavy cream. It's sweetened just right with the white mocha and a bit creamy. For your convenience there's a drive thru if you don't feel like getting out of your vehicle. There's outdoor & indoor area to enjoy your drink and or food items. Side note: I'm currently doing a five day challenge to earn 90 stars. Just one more day to earn those stars. read more

Starbucks - One more day to complete challenge! Iced shaken expresso with white mocha and heavy cream. - Coffee & Tea Near Me - Mililani, Hawaii

The efficiency here is the perk... Not really viewable from the street though they are located on a very busy block just right beside the freeway in Gateway at Mililani Mauka which isn't the easiest to navigate if you're not familiar there's always a line at the drive thru and you do need to mindful of that which can be confusing. Walking in it's not the largest but very busy location though the service here are friendly and fast as I was instantly greeted by a staff though she was busy it's nice along with the clean and organized service area. I've always been curious of the new summer sips that brings on the heat and decided to give it a try. Out of the three (Dragonfruit, Pineapple and Strawberry) I decided on the Spicy Strawberry and I did bring my own cup for the bonus 25 stars and ten cents discount which sadly I don't see very much especially on this Earth Month which btw I got a bonus of 25 stars from Starbucks app for consistent use in the past year. The staff was nice as I ordered my Spicy Strawberry and agrees out of the three is her favorite though if I didn't like it she would gladly make me another drink...very thoughtful! The verdict...spicy! I do love my spice but this was not good, I did finish my drink but didn't like it at all...but did love this location and the staff. Thank you! read more

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Placed my mobile order, stopped in to grab my drink and as usual, I was greeted with a friendly , "Welcome!" As usual, this location is always clean and well maintained. read more

For morning the music is too loud. What happened to easy listening music so we can wake up?

I love Starbucks when I'm in a pinch (also honestly recommend McDonalds vanilla iced coffee - that stuff is the bomb). More specifically, this Mililani location has always provided kind, happy and professional customer service whenever I do stop by. I decided to forego the drive through line and regretted it because it was taking so long for my bacon and gouda (15m+ in the AM). But Kamryn came to double check on my order, apologized and personally gave me my food. I could use my home coffee maker but it's always nice to get good service and get out of the house once in awhile. Mililani Starbucks is a solid respite from working from home! It's also usually pretty quiet but hard to find seating to study or work most times. I'll always be back here for my grande pumpkin spiced latte. read more

Starbucks - Coffee & Tea Near Me - Mililani, Hawaii

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Love love coming here! Sam, Chelsea, Kylie , and Paige is so amazing! Starbucks is so lucky to have them ! They're customer service top tier *chefs kiss* their speed on getting orders done in a timely manner is phenomenal. They're the reason why I keep coming back. My go to drink is a strawberry açaí with no water no inclusions. add soy 4 scoops vanilla bean powder and strawberry purée. Either blended or not but it comes out so good! Depending on the day it's either quite loud or really quiet. But todays visit was quiet so I had to constantly tell my child to quiet down lol. But definitely will be back! read more

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It's been a while since I have been they drive thru. I ordered our drinks and got my app ready. Unfortunately, they were out of the item that makes the thai walls, but barista suggested something else. Love that! When it was our turn to get our drinks, I showed the barista my phone. She scanned it and while we were waiting, she tried to make small talk. "Hey, what are you guys up to today". Just a small gesture like this shows that Starbucks cares. They are not just pushing our drinks as fast as they can. They stop and talk story for a bit. I could tell she was new (sorry if I am wrong, but there was someone behind her). Great job, Mauka Starbucks! read more

By far my most favorite Starbucks on the island to date! Everytime I come the staff are so friendly and welcoming. They actually talk to you and seem like they genuinely enjoy their jobs. I usually order through the app and go through the drive thru for pick-up and my drinks have been perfect everytime but the last time. I ordered 3 Frappuccino's and 1 hot white chocolate mocha. The mocha came out perfect, as usual, but all 3 Frappuccino's were watery and gross! I was in shock because this had never happened before. I called as soon as I got home and spoke to Genesis. She apologized and told me when I was able to I could come back and they would remake all 3 drinks. I came back that night just before closing and the same girl (I think her name was Sierra) that had given us our drinks that afternoon remembered me and my order and made it a point to remake the drinks herself to ensure they were perfect...and they were! Thank you to the Starbucks Mililani Mauka staff for always being so awesome! I will be back again and again! read more

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Horrible rude nasty employees Just called abt a charge on my account for what was a free drink offer not only they screwed up my drink 3 times they also charge me for it ,the guy laughed at me when I called verbally abused me and hung up a phone on me !!!! read more

Great service here today! Popped in for a coffee using my personal cup & I accidentally dropped my cover a few minutes later. The nice young lady who took my order noticed that I had dropped it & offered to rinse it out for me. Not too many people would for that. I called the store to notify the manager on duty of this awesome service. read more

I always come here after work and service is always amazing! They make my drinks super fast, and I mean in under 2 minutes fast!

This location was not busy but they gave us some awful coffee. We are very familiar with Starbucks in the area, but it has never been this bad. We got a free coffee. It was terrible. I guess we shouldn't take advantage of the "free coffee"..... if we want quality. Smh read more

Ahh yes, it's Thursday and 2 for 1 with the Starbucks app. Was going to try the new drink, iced caramel cloud macchiato. Read the description and decided when I saw Contains eggs, I'd pass. Stuck to fave drink, white mocha frap, consistently good ALL the time. Couldn't pass up on a warmed up banana loaf to go. Tastes good during this chilly March evening. If we're gonna spoil our dinner appetite, might as well be something delicious from here. This location is the closest one with a drive through window from where we live. I LOVE Thursday Happy Hours. read more

This place is horrible if you place a mobile order in the am of a work day. Although I told them what I was waiting for when I got to the mobile counter, no one acknowledged or even attempted to look for my order - I waited for over 20mins and nothing! I come here often and have never been so disappointed. Order super early or go somewhere else! read more

I want to go to Longs Drugs. The drivers at the drive-thru are blocking the intersection, ignoring the signs even when prompted. This store's layout is poorly planned. read more

It says you are supposed to be able to show that you used the app to purchase the grande drink to get the free hot chocolate. The cashier sent me to the barista because he said he didn't know how to add it to my app order. The barista said sorry you can't get it with mobile orders. Wth! They just didn't want to figure out how to do it. And there was some eye rolling. read more

Starbucks - It says you are supposed to be able to show that you used the app to purchase the grande drink to get the free hot chocolate. - Coffee & Tea Near Me - Mililani, Hawaii

II usually stop by this location on my way to work in Wahiawā. One morning I placed a mobile order and I guess the store didn't receive it by the time I arrived. I was scolded by a women with blonde hair and she told me "next time just order your drink and food at the store for quicker service" I was like, Oohh my bad. Your line was slow moving anyway so what's the problem? Manager - maybe advise your team members of customer service. read more

Customer service at this Starbucks sucks!!! Mililani Mauka location. I walked in and ordered drinks and a sandwich. Got my drinks and waited for my sandwich. Apparently the girl Jennifer put my sandwich by the drive thru so it sits there for awhile then they put it in the mobile pick up and stays there then they put it out on the table by pick up. At no time do they call me that my sandwich is ready. I'm waiting and waiting and waiting til finally my Frappuccino is melting I go up to ask them about my sandwich. No frickin apology just an excuse that it was bounced around then after I leave pissed off she "Yells" and I mean yells out loud "sorry". What customer service. Awful. Hard to find good workers now days. I guess you gotta take what you can get. I remember only Jennifer's name cause she took my order and her customer service skills sucked too. No personality what's so ever. I hardly go to Starbucks and when I do I get shitty customer service. read more

Stop by on my way to work in the morning after dropping off my son at the bus stop. Everyone is always so nice and made expedited using the app and walking in for pickup. Props to the team and Managment read more

Drive thru young lady was so sweet to offer my doggies a "pup cup" it was their first time and they loved it!! Thank you !! PSL is the best!!! read more

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Lucky you got to meet Sir UUater! So cool and a easy group to PsyOp on grounds of control, respect and yes, leave! Lol read more

Starbucks - "LEAVE!" Ahhh, what a group are quite lucky to have been blessed with the presents of THE UUater when he was there. - Coffee & Tea Near Me - Mililani, Hawaii

I always get a brown sugar oatmilk shaken espresso .. this is the first time it's been this odd color.. i'm so confused lol. It tastes basically the same but it looks like chocolate milk or smthn. I'm not sure what happened here looool read more

I love Starbucks - their coffee, that is. I know every store is different. Not every store has the same "Starbucks friendliness" that we've all come to know and love. My best friend also happens to be a district manager for Starbucks elsewhere in the US. I told her what happened and she offered to let Hawaii's DM know, but I thanked her and told her not this time. Had this incident been any worse, I probably would have taken her up on her offer. I always order ahead on the app, the main reason being because I like to super-customize my order. It's just easier to order that way. However, when I reached this store to pick up my order that was not yet ready, I overheard all of the employees making fun of my order which they happened to be making at that moment. They all had a taste of my drink and had their own opinions on it, apparently not noticing that I was in the store. When they finished having their fun, they just set my drink down, didn't even bother to call out my name. On a separate occasion, a barista short-changed my partner on her drink - only filled it about 3/4 of the way full and didn't follow her instructions for her order. He supposedly remade it, but it was even worse the second time. Finally, a competent barista came to the window, made the drink himself, and apologized for the other staff members. I wish I had gotten his name - he's probably the only one who exemplifies the Starbucks spirit. read more

Love love coming here! Starbucks is so lucky to have them lovely workers , i really love how they serve their customers with the "HI WELCOME" i really love to coming back here i know you guys really working hard i appreciate it, thank you for your hard work and KEEP IT UP ... read more

A very berry refresher is just what I needed on this hot summer day when being out and about all day long. It's a great pick me up and doesn't weight down on me. I was ready to go on to my next destination on this wonderful Saturday afternoon. Love the drive-thru! So fast and convenient. read more

Starbucks - Raspberry black ice tea w thai shaken in.  Raspberry syrup is now clear.  Doesn't look very appealing. - Coffee & Tea Near Me - Mililani, Hawaii

My BIGGEST issue with this location is that I put my Mobil order in 10 min. Before the car in the drive thru but they have come and gone I'm still waiting waiting for the order I put in almost 20 min ago. CONSTANT - and continuous ISSUE. read more

This is a wonderful place to study and spend time with friends. The service is so quick and the staff are so friendly and welcoming. The food and drinks are fantastic! I love that they have their own creation of drinks time to time and I love them all and go try them out! The environment is so nice and clean as I walk in. I highly recommend this place to check out! read more

Placed a mobile order and it was ready and HOT when I picked up. The baristas were all very nice, welcoming and bubbly. Really wonderful environment & great location! My first time here & loved this location too! read more

Starbucks - Sausage cheddar & egg sandwich - Coffee & Tea Near Me - Mililani, Hawaii

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Whoa, UPDATE! Been coming back here even after the rave dance party, which I must mention was just one night, and not the norm. Been back a few times and the music was nice and varied, nothing hyper crazy and nothing with any crazy electronic beats, just easy listening and pleasant to the ears. One night while here I knocked over my drink. Totally fell over onto the floor. Splashed the girl sitting near me. I felt so stupid and klutzy. I started mopping up the floor with my hands and multiple paper towels. My friend came over with more paper towels until we made a nice mini-mountain of mushy paper towels. A nice man came over and started mopping. He asked me what I was drinking. A few minutes later a new drink materialized on the counter. Wow, that was so nice. My friend's birthday was recently and he got a free drink here. They wrote Happy Birthday with a smiley face on it. He was super happy. It's the small things like these that make people happy, although I felt that splashing my drink everywhere was not a small thing, but a big mess; and the nice touches that my friend got totally made his day. Thanks Starbucks Mililani Mauka!! read more

Terrible service thus long wait time. Also, I really feel it is NOT safe to have your employee taking orders in the middle of a congested intersection in the parking lot. read more

My FAVORITE Starbucks! Every time I visit this location I've always been greeted with a FRIENDLY and HOSPITABLE welcome. I feel appreciated as a customer here because of the consistent service that I receive here. Many thanks to all the staff here. My FAVORITES: HOT DECAF VANILLA LATTE: It is sooood good especially on a cold day. It is creamy and frothy with a nice hint of vanilla. Yum...I want one now! CREME BRÛLÉE FRAPPACHINO: I love this drink. It is my go to when I want to splurge. It is rich, creamy and decadent. Perfect for dessert or after a long day at work. Go, get one. COLD PASSION TEA: Get this drink with apple juice, sweetened and no water. It is yummy and refreshing. My go to all the time. Perfect for anytime of the day! The tea is not too strong and very subtle. It looks pretty and it is caffeine free. Try it! Go, check out Starbucks in Mililani Mauka. You'll thank me for that! WARNING!!! The drive thru was designed weird so be cautious!!! This is one thing that I don't like about this location. You'll know what I mean when you do visit. read more

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Don't go in the store even if it's empty! They do not value walk ins. I arrived there with my daughter at 5:55 am and there were several cars in the drive thru but the store was empty. Since she was only getting a gift card and a lemon loaf, we thought it might be quick to just run in. What a big mistake! I sat in the parking lot and watched car after car go through the drive thru and people walk in and out with their mobile orders while my daughter stood inside waiting for them to just put a lemon loaf in a paper sleeve. It was finally ready when she went up to go to ask for her money back because we needed to leave. No drink, no sandwich that needed to be warmed up, just a lemon loaf. Don't be fooled if the store is empty even if the drive thru line is back to McDonald's, do NOT walk in. They will not give you equal service. read more

Passing the entrance as I go through the drive thru for National Coffee Day! Did not hear of any specials in celebration of the day, but I am ordering a Hot Chocolate Mocha with a shot of Hazelnut! Ordering was quick and easy with the order taker outside. Line is moving quickly! read more

Starbucks - Puppuccino - Coffee & Tea Near Me - Mililani, Hawaii

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One Christmas I bought three gift cards from this Starbucks. I parked at Longs and checked the receipt against the cards I purchased. Two did not match. I went back through Drivethough and the gal who helped me looked nervous. I asked for thr manager, showed him the receipt...he asked me to wait in the parking area...brought me new cards with matching receipt...never apologized. My daughter who is a teacher receives Starbuck cards from her students at Christmas...half of them are invalid. There are thieves working at Starbucks. read more

Located on the Mauka side of Mililani, it's not the most convenient for me. Even with a drive thru, it's still inconvenient. The layout isn't the best so I just try to avoid it overall. The few times that I do venture out this way I have never gone inside. So the drive thru is good whenever I have popped in. Orders have been accurate, not the speediest, and prices are the same as the others. I won't visit much, but I'm sure eventually I'll be back again. read more

Starbucks - Perfect, easy gifts for teachers, leaders and other staff involved with the littles. As always, much appreciation from the G. Kids! - Coffee & Tea Near Me - Mililani, Hawaii

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The only Starbucks with a drive thru in Mililani and I like it! It's very easy to pick up a drink via drive thru and then jump back on the freeway. For the most part, the cashiers are friendly. The only weird thing is the way the drive thru line is set up. Very awkwardly, if the line gets long, you would have to space yourself out so you aren't blocking the aisles. And you can't wait behind the person ordering because then you're blocking one of the exits.. I recently got a bagel and when I finally got to my destination, it was burnt, but they had also given me another one.. It wasn't burnt badly but I just giggled that they would leave the burnt one in there. I'm not complaining, I didn't waste either of them. It was actually a blessing after coming from a long day filled with meetings to juggling the kids after school activities. Thanks Starbucks! read more

This is my least favorite starbucks on island. The drive thru is always busy and creates a hot mess of traffic to get through. Some of the baristas are very sweet and friendly. But this location doesn't ever seem to make my drink correctly. All the other starbucks make it easily. I've only gotten it made it correctly here a very few times. I thought all locations were the same?? I live 5 minutes away from here and would rather drive the extra 10 minutes to get the correct drink. read more