My daughters whole order consisted in caramel ! How can you just ignore that? Do better! I am very unhappy not good. read more

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They can stop charging these high school students just to get a cup of ice or water! Literally stating that the store manager Brian is ok with this. Then if you don't want anything in their menu they refuse you ice or water starting that's the only way to get it. Now I do understand there's different places the children can go to but all in all denying them water or ice in 95+ weather is completely inhumane and absurd seeing as children such as mine often get nose bleeds sue to the heat. read more

Staff needs to relax and learn to not snap under pressure. On 12/13 at 4:30pm a female staff member with long curly hair was extremely rude. She was frustrated at their machines being down and took it out on my spouse by cutting her off when she spoke and told us it was our fault they had to redo the transaction because we paid with cash and card, AFTER they were the ones that told us the wrong total (which is why we had to do it that way). Before that, the male employee, said he had to take her phone to the front register because the window one didn't work and complained about the cash we gave separately in front of us at the window. On top of their incompetence, their register DID work at window, and the drinks that they made were gross. It's not the first time they make gross drinks, but I'll occasionally give them the benefit of the doubt when I'm that area. read more

I think this Starbucks is one of the better ones. It has small area to sit and do work as well as well a relax.

I will no longer be spending my money at Starbucks companies. I went to Starbucks and ordered a tall coffee no ice. They handed me a half filled cup. I paid $5.75 for half a coffee. Are you joking?! read more

Starbucks - Coffee & Tea Near Me - Merced, California

Great Starbucks to stop at. Big clean new. Lovely staff! Great selection of food and drinks! read more

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FOOD == (3.5/5) Reheated meals to sum it up so not the best quality but is something DRINKS == (5/5) It's Starbucks so their drinks are always good but sometimes can be quite sweet. SERVICE == (5/5) They are tidy and one worker picked up my trash after I dropped it and didn't know. They always welcome in people when they enter. VIBES == (5/5) Great open space for studying! read more

Starbucks - customers in a coffee shop - Coffee & Tea Near Me - Merced, California

i was waiting in the drive thru and i was ordering my drink and some woman in the background yelled at the person taking my order it was so rude and disrespectful i felt bad for the girl taking the order at the window, left her a tip. on top of that my food took forever to come out and my drink wasn't made right , went to a different starbucks after that experience. ari was so nice at drive thru. read more

I always order my coffee here! They respond well, fast and do my coffee just the way I like it! My coffee always has enough cream and the perfect amount of whip! Couldn't be happier!! read more

Starbucks - 3 - Coffee & Tea Near Me - Merced, California

I feel super bad but Ive never had such an awful experience at a Starbucks. We were passing through on a roadtrip I asked for oatmilk to be added to an iced espresso, and when my drink was up it was only a splash. Totally fine but I don't think it's usually extra to do a little more. 3 separate people asked each other if it was supposed to get oatmilk as if I didn't pay for oatmilk and then they put one more splash. I ended up buying a cup of oatmilk to I could add it for 3.69. they weren't super busy, service was really fast, ambience is great, a lot of tables for working on projects just wouldn't recommend this one sadly. read more

Starbucks - Sad espresso and the most expensive oatmilk per oz I've ever gotten - Coffee & Tea Near Me - Merced, California

In one position In Drive thru for over 10 minutes. I'm still in drive thru now while posting this. Not just today.... But frequent. Don't come here if you don't have 40 minutes to kill in the drive. 2.00 coffee turned in to 7.00 with gas expense read more

Obviously they don't know the meaning of light ice. Absolutely ridiculous. Don't even know why I bother. And the new lids really suck.

Today the store by the mall actually got my order right!!! I was able to order ahead and they got it right!!! Yes, I am repeating myself but it is so rare for this store. Maybe they had a new manager or just the manager was there and not this one supervisor ( red-ish curlyhair, who just does not know how to deal with anything... a asian girl barrista stepped in and made up for her nervous and ( sorry, kinda incompetent skills) I am stating how they looked so management can maybe look to see if they have had similar complaints). Anyway, TODAY, was AWESOME! Whoever made the three orders of mine was spot on. He or she knows how to do their job!!! You deserve a cookie and perhaps a raise, IMO so tired of their order ahead being shut down at the mall and by paulson ( by Raleys. I am also tired of the barristas not being able to read and correctly make my drinks. When I order four long shots and get what looks to be one or two short shots at best in a tiny cup that is a forth of the way full and then my vente expresso frap with an additional five shots does not seem full and should come with extra on the side but does not... i am so over it. I reloaded my card today and I am regretting it. The only store I recommend is the one on R and 16th which is not by our home. They always have order ahead and they have their store in order. Why is it so hard for the others? Maybe they all need retrained? Maybe Starbucks should stop building new stores and focus on the ones they have that are doing abysmal jobs. Their excuse is understaffed or if they take any accountability at all, it is sorry, let me make you wait as I remake your drink over.... No, reimbursement...not even a cookie ( which I wouldn't take because I am on keto, but it would be a nice gesture). read more

Starbucks - Coffee sized cup, 3/4 full of my quad, long-shot espresso! This is how you do it! - Coffee & Tea Near Me - Merced, California

I truly hate the fact that I am one of "those people" that come here every single morning, but I do, and I order the exact same trenta dragon drink every single time. They are always very nice and very quick even with the morning school rush going on. Thanks for being so organized and for keeping the line moving. I think you guys just changed your ice though. You used to have that sonic type ice which honestly is so much better than the ice you are now using. read more

I'm pretty disappointed with the lack of customer service. I went into the store on a Thursday afternoon with my mom. Nobody else was in line. As we begin to order, right away, the barista at the register acts rude towards my mom, cutting her off and yelling at her to speak up. It was really uncalled for and made me very uncomfortable. Like I get it...my mom's a small quiet Asian lady but she honestly did not deserve that. Plus it took forever to get our drinks. I mean, we were the only customers in the store and I went to use the bathroom, took my time doing so, and still had to come out and wait for our two drinks. What a SHAME that I live so close to this store, I really wanted to like it. read more

Terrible service. Pointed out it was t light ice as it clearly states on the sticker and the guy just looked at me like he didn't understand words. Never going back to this one. read more

I went to this Starbucks and ordered a Mocha Frappuccino. I went inside to order to avoid the long drive thru line. The staff was nice but I did have to wait a little to get my drink. They were a little overwhelmed with all the orders. read more

Not only does this taste like water, but it literally says "light ice" yet they overflowed the cup with ice ‍ not to mention, where are the berries? Lol read more

Starbucks - Coffee & Tea Near Me - Merced, California

Very poor customer service. The taller white barista with blonde hair was super rude. After giving me my 2 drinks, not only did she not offer a drink carrier, as I was by myself, she also got upset I reached and grabbed my own. (I did not over a small bin of stoppers, that's my fault, but I picked up most of what I could) then I let her know I accidentally dropped it trying to grab a drink carrier and she said to me, next time just ask for a drink carrier, and I just laughed and said okay. How about next time you offer the customer a drink carrier if they are by themselves with more than just 1 drink! What's wrong with customer service nowadays... it does not take much to be kind, that barista should try it next time. So rude. read more

Green newbies not focused on their jobs. Gave me a hard time giving me my Birthday drink. Downloaded app again and order a hot drink. Gave me a cold drink so I wait again for hot drink. Finally get to sit down and enjoy my hot free Birthday drink. Old 580 W Olive staff way better and older. This new store is bigger and busier but not better. Trying out E Yosemite store next time. Starbucks WiFi slower than my iPhone T-Mobile LTE hotspot. See screenshot of SpeedTest. read more

I would like to give a major thank you to the staff at starbucks on how they handled my medical emergency. Also some of the guests as well especially the retired fire fighter, that was by my side until the paramedics came There is one employee though that really stood out he told my fiance that he was about to take a test to become a emt, thank you for all that you have done as well. This Starbucks will always have my business no matter where I'm at if I got the urge for a good quality coffee product it will be the olive street Starbucks that il go to. Thank all of you, the staff, the customers, and the paramedics. By the way the pistachio frapachino is by far the best product they got I didn't think I would like it, but trust me once you try it you will love it and want it all the time. read more

Long line didn't let people now till we were stuck that they were out of boba offered no discount complete ji. terrible customer ser clearly didn't care and on Mother's Day with my kids in the car. read more

The drinks are always perfect (the Promenade's are never as good), made quickly, and served by friendly people. SO much better than the Starbucks by my house that I drive here because I know the drink will be perfect and if I get food, it will be ready at the same time as the food (read this: still warm - hasn't been sitting around). The Best Starbucks in Merced IMO. read more

This Starbucks literally opened today, 4/19/2018, and it is the best store layout and location in Central Valley. This place is huge. It is one gigantic dining room with lots of tables, chairs, and stools. This is the same great staff from the old / previous store location. They are super fast, friendly and professional. This is now the best Starbucks in town. read more

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The workers in the early morning here always have a snotty attitude and don't know what an upside down drink is.

Walked in with my own cup took more than 15 min to get drink at 10 am during the week. A gentleman with a suitcase is there, may have been homeless but was asked to leave due to suitcase. I'm sorry when I'm traveling people never ask me to leave due to my suitcase. This is a horrible way to treat the poor. read more

Visited the drive through this morning for a quick pick me up before I start my day. Going to a drive through I understand that my interaction with the attendant will be quick and I don't expect the moon especially since its so early. Still, I've actually had kind interactions at these locations in Merced. I am from Southern California where the attendants are rude. However, you could tell Meli was just a kind person and enjoyed her job. My order wasn't complicated and there wasn't a huge line of people where customer service during those times goes hand in hand with efficiency. So during a stress-free time where I would have just been happy with my order, her joy (which wasn't forced or annoying like it is at Chick-Fill-A) was just so lovely. I wanted to give her a shoutout so hopefully their manager knows what a gem they have. You can just tell she's a delightful person and, as I mentioned before, enjoys her job. I hope she can help me again read more

Atmosphere-5 cleanliness-2 service-1 I am very surprised that the corporation does not take notice to these reviews. So far, I have shared every poor experience that has been posted as reviews from others and then some. I order the same thing every day from here and when I first began coming to this location, more convenient to my house, they would overcharge me; once resolved I continued coming here and expected they would take a very long time to make something extremely simple. Even noticing that people that were 2 places behind me in line would receive their order before my 1 drink. That's fine. Today though, I have bitter espresso beans and white particles all throughout my drink. Wtf. That's not vanilla bean, btw. Those are bitter espresso beans and unidentifiable white particles. read more

Starbucks - Barista made my drink with dirty dishwater today. Disgusting. - Coffee & Tea Near Me - Merced, California

I am always happy and grateful coming to my local Starbucks. The baristas are always working so hard and are always welcoming. Today I went in to pick up my online order in the morning rush, where I realized I messed up on my order on the location. I was about to leave embarrassed, but Ms Trinity stopped me, asked me about my order and told me not to worry. She got my order right away... I was so grateful! She was very nice and very attentive. Thank you Ms Trinity! I am very happy customer! read more

I have ordered my drink at least 10 times from this location. It is always a Venti Espresso Frappacino with an added shot and double blended. Everytime I start drinking the drink, and about half way through, it turns to solid ice. This only happens at this loçation, the store on 16th St. seems to make them perfect. I don't get it, do they use too much ice, not enough liquid, don't blend it properly, what do they do wrong? The drink cost $6.25. I have stopped going to this location even though it is very close to my home. read more

I used to love this location before it moved from across the street but now it's honestly the worst in town. The wait time is always ridiculously long no matter which way you order. The estimated time in mobile pick up is usually double what the app says and the drive thru is always like a 20 minute trip. The morale of the staff seems to suffer from this inevitable mismanagement. There is a nice young lady Cecelia who is always nice and friendly which is appreciated. I do prefer the location on R and Main since they've opened as the extra drive is still shorter than waiting for a drink here. read more

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I've never had a bad experience with starbucks. It is usually crowded and it often a hot spot for students. Their wifi is good, and their service is good. I don't think they can do anything else to improve. I'd recommend the Cold brew with Irish cream during the winter as it is a seasonal drink. read more

Starbucks - Irish Cold Brew - Coffee & Tea Near Me - Merced, California

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Mid Drinks tasted like they were half assed I ordered a matcha iced latte,, tasted like a vanilla iced coffee from McDonald's... read more

If I could give this Starbucks less than a one star I would... I really don't understand what the issue is with this Starbucks... It's on Olive, which is a main, busy street and I know it's busy most of the time however, the pace that these employees go is absolutely ridiculous... I am literally sitting in the parking lot waiting for the drive-through... I had four cars ahead of me and I've been here now for 20 minutes... it took them five minutes literally, to come on the intercom... And we've basically been at a standstill... There are many other Starbucks around here and this Hass to be the worst one yet read more

This drivethru took 20 min because a driver was allowed to order another drink after they initially took way long and backed up drive thru which only had 3 vehicles prior us. Bad customer service it's a drivethru they should of had to pullover for their 2nd order backing up customers. read more

I Have had multiple bad experiences with this Starbucks. But handing me this drink?? Ridiculous. I have been a couple times when it says there inside pick up is supposed to be open but when I tried to go in at 6am the doors were locked, and of course the staff didn't even attempt to open the doors. read more

Starbucks - I haven't took one sip of this drink. - Coffee & Tea Near Me - Merced, California

I've come here multiple times and each time I'm very disappointed. The color of my drink is never correct because they never fully mix the drink correctly. All the matcha is always at the bottom. read more

Starbucks - Unmixed drink - Coffee & Tea Near Me - Merced, California

I recently visited this location. I'm not from this area but was meeting a colleague at this location. As soon as my colleague walked he was told to put his mask, which he had no problem putting on while he ordered. (Keep in mind not every costumer in the cafe has a mask). As we are sitting and drinking our coffee. A man walks in and no one told him to put a mask. Then another guy walks in and also wasn't told to put a mask. The only difference between them and us was we are ppl of color and they are not. I could not believe what I was experiencing seeing that Merced has a high Hispanic population. I will not be returning because I do not feel welcomed or safe. read more

I usually don't like to write bad reviews about any place that I go to but this is ridiculous. I did a mobile order and have been waiting almost 15-20 for one drink. I'm doesn't seem that they are too busy and have 5 people working. Some girl even came out to just wipe counters instead of making drinks. Idk how the system works with drinks but I've seen some people get drinks faster then me. And I've seen others waiting just as long as I have. So I'm pretty irritated. I definitely some come back to this location unless I have to time to wait 20 mins for a coffee. read more

Bad customer service, yeah a lil busy but I was standing at the pick up counter for 5 mins and nobody acknowledged me. One of the barista was laying out drinks without calling iut the names. I mean WTH i don't want to touch everyone drinks to find mine. I'll go to Dutch Bros next time across the street, atleast they're friendly. read more