I recently visited this location. I'm not from this area but was meeting a colleague at this location. As soon as my colleague walked he was told to put his mask, which he had no problem putting on while he ordered. (Keep in mind not every costumer in the cafe has a mask). As we are sitting and drinking our coffee. A man walks in and no one told him to put a mask. Then another guy walks in and also wasn't told to put a mask. The only difference between them and us was we are ppl of color and they are not. I could not believe what I was experiencing seeing that Merced has a high Hispanic population. I will not be returning because I do not feel welcomed or safe. read more

I've come here multiple times and each time I'm very disappointed. The color of my drink is never correct because they never fully mix the drink correctly. All the matcha is always at the bottom. read more

Starbucks - Unmixed drink - Coffee & Tea Near Me - Merced, California

I usually don't like to write bad reviews about any place that I go to but this is ridiculous. I did a mobile order and have been waiting almost 15-20 for one drink. I'm doesn't seem that they are too busy and have 5 people working. Some girl even came out to just wipe counters instead of making drinks. Idk how the system works with drinks but I've seen some people get drinks faster then me. And I've seen others waiting just as long as I have. So I'm pretty irritated. I definitely some come back to this location unless I have to time to wait 20 mins for a coffee. read more

This drivethru took 20 min because a driver was allowed to order another drink after they initially took way long and backed up drive thru which only had 3 vehicles prior us. Bad customer service it's a drivethru they should of had to pullover for their 2nd order backing up customers. read more

Waited in line for a half hour. Four cars in front of us. Their alarm was going off forever. They could not shut it down. To top of the extremely long wait time, we were given a broken straw. Which meant we had to go elsewhere looking for another straw. Dutch Bros has never given us any issues. That's where we go from now on. read more

Bad customer service, yeah a lil busy but I was standing at the pick up counter for 5 mins and nobody acknowledged me. One of the barista was laying out drinks without calling iut the names. I mean WTH i don't want to touch everyone drinks to find mine. I'll go to Dutch Bros next time across the street, atleast they're friendly. read more

I like that this Starbucks makes drinks much better than promenade Starbucks. They're pretty quick sometimes drive thru lines are long but today my partner and I really enjoyed the same drink we always get which is an Irish cream cold brew because the barista Jesus made it soooo well! It was perfect thank you Jesus! read more

This is the Best starbucks in merced! Always welcoming when you walk in and quick to make the drinks

Worst hot chocolate in the known universe. Bitter, doesn't taste remotely like chocolate.

Slow slow slow. It's great they opened a bigger location with a drive thru butttttt gosh is it slow. After ordering my drink it takes at least 15-20 minutes to even get to the window...even if there's only 1 or 2 cars in front of me. The other Starbucks drive thrus aren't this slow! read more

Your mobile drink may take over 30 mins to get. Mobile order my 7 drinks and my last drink took over 30 minutes to be made. I was there before the rush and was the last one out. Spoke to the manager and he told me my sticker was lost. I went up and reminded them several times. Still, no one made my drink until the rush was gone. He offered me a free drink but I was not going to sit around for another 30 mins to get a free drink. Very disappointed and will not return! read more

I never take to writing reviews on yelp because I would rather resolve my issues in person, but the experience i had with one employee needs to be shared. I was traveling in the area and decided to stop for coffee since I had a long drive ahead of me and was feeling tired. The employee in question I believe her name was Misty seemed very innatentive, avoided eye contact, and overall had a snarky attitude. There was no reason for such unacceptable behavior especially since the store was not very busy. I am used to the person on register usually handing me my coffee but for some reason Misty went to the back and i could hear her confrontating an employee in the back of the store. She was yelling at the employee to serve me my coffee even though this person was on bar dealing with other drinks. This poor employee came out and had difficulty catching up on orders when this Misty individual could have been helping! Then Misty comes out stood by the register laying against the counter on her phone not even trying to hide it. I'm not looking for free handouts I just want to shed light of an obvious situation where a person in leadership is abusing their power. I will never return to this location considering the way they run this establishment. read more

The WORST! Long drive thru line all day every day! Honestly how long does it take to make a beverage?

Sub par service, ordered a bagel with cream cheese and they only tell me they're out of cream cheese when handing me my order. Sorry, but nobody wants to eat a dry bagel with no spread. It would've been nice to of known while ordering so I could've changed my order. read more

Always slow with 6 people working. I get it making coffee takes time, but when there's only a few cars in the drive through and 3 people waiting for drinks you'd think a crew of 6 could figure it out. I've worked in a coffee bar, it's not that complicated. Fill the beans. Make the espresso. Pour the milk. Have the tea made that morning. Done. read more

This is arguably the worst Starbucks in the area. I do not understand why they always have only one person in the drive thru. Do you need more people or is your management just horrible? The staff is rude and does not care if you are in a hurry, they will stand there and wait. Not to mention the fact that the wait time here is completely ridiculous. You can come in after peak and still wait 20+ minutes for a drink. I only come here because it's close to my university but honestly, this location is not it. I recommend trying the one on Yosemite or Carol Ave for better service. read more

The slowest Starbucks ever! We've been waiting for one iced drink for over 20 minutes now. The lady standing next to me waited 25 minutes for her coffee. She was late going back to work on her break. Ridiculous!!! I hope the manager reads this review. There needs to be more staff and/or more training! read more

Stopped by for a drink and watched the manager have a power trip with an employee. Very unprofessional.

I am not sure about the rest of the reviewers. I have been coming here since 2013 and have always had a good experience. Staff is nice and helpful. read more

This is my local Starbucks and the customer service is always 10/10. It gets pretty busy at this location but the employees are always polite and visibly do their best. Lots of places are understaffed rn but the effort is unmatched! read more

I walked in on my way to Dr. Grossman's office. I was in no hurry, but got the fastest service I've ever had at a Starbucks. Made it in time for my appointment with time to spare. Thank you Starbucks employees! read more

Place just went down hill they lack customer service and can't make any drinks properly . Also when you ask for a remake they get upset as if it wasn't there fault read more

No matter how long the line there is always a super long wait when going through drive-thru. Drinks don't taste very good either! Every time I've come hoping for a good drink, I'm mostly disappointed. The place itself is nice inside. Great place to study, wooden chairs are very uncomfortable though. read more

I got a Carmel Ribbon Crunch and it tasted like water. I had gotten it before and it taste like something with it doesn't taste like a drink it taste like a chemical. read more

This place drive thru is really horrible. We spend almost 30 min before we got our drinks. Worst part is we orders a vanilla bean and they ran out, what Starbucks runs out of their creme Frappuccino. Will not be coming back to this location again. Very disappointing. read more

They had me waiting forever for an order and they were very rude to me when I asked about it

You should really hire people that enjoy customer service if they do not or are having a bad day they should one go home or find a new job. Customer service needs to improve will drive out of my way to get to a further establishment across town. read more

Atmosphere: Nice location on a busy street, between the Merced Mall and CVS. Inside has a lot of seating area, great for students, working professionals and anyone who just wants to chill. Customer service: I really like the employees here. They are always helpful and are on top of their orders. If I order online, my order is always ready for me. And if they don't have a certain pastry I requested for online, they know how to work their customer service magic! Thanks for the consistency in offering well rounded service! Menu: All the drinks and food I've had here have always been consistent and what I expect them to taste like. Overall: Definitely a great to-go Starbucks location! read more

This Starbucks drive Thru is the worst. No matter what time of the day I come, the line is always ridiculously long and the wait seems like a lifetime. Not sure if they are short staff or just slow but I've never waited at a drive thru for 20 mins just to get ONE drink...smh! read more

This is the message for Starbucks Clients so we went order drinks they gave us wrong drinks some of them were just water and ice and some other colors no flavor drove back waited drive-through funny story !!! They were closing in 25 minutes Had a complain about one of the drinks that's it and already paid for it I don't want a refund or anything just please fix the drink oh sorry we can't refund you I'm not asking about a refund just please make it a little bit sweet oh sorry we're closing in 25 minutes we can't help you and I'm a client that goes there every day guess what they will never ever touch a dime from me and I will make sure this message gets to the corporate and report whoever was on the window today they were unprofessional with a smirk on their face , I guess a client don't mean nothing to them they don't care about satisfaction never go back to that location , correct the drinks next time or at least pay attention to ppl when they order !! Learn how Handel customer service read more

This honestly has to be the slowest Starbucks ever. I mean I understand busy, but people go through the drive through for a quick order and I have literally been in line now for 14 minutes!!!!! That is so ridiculous. There is no way it should take this long in the drive through, plus there are tons of cars behind me. Don't get me wrong the drinks are good but shoot, coming here is not worth it. I hope the manager or someone reviews this because honestly I will go to the other Starbucks!!!!!! read more

Horrible customer service. If I can give this place no stars I totally would.I made a mobile order and when I got to the location no one greeted me know what I asked if I need any help and I literally stood there, For a good 10 minutes literally right in front of their faces. My drink was the iced green tea latte that you see in the picture right in the back and all they were doing was making their drinks, no one ever said hi and no one asked if I needed any help and I had to stand there and stare at my drink for that whole 10 minutes until I had to interrupt them and ask to give them my drink. She did not even say sorry, she just gave me my drink and went on with her business i'm sorry but I thought a mobile order was supposed to be on the go. Apparently they need to create a spot where mobile order customers can go. Like the one on Yosemite. The reason why I am writing this review is because I had to waste 10 minutes standing there when I had somewhere to be immediately right afterwards and the fact that I had already paid for it made me wait. Geez. Please get better employees Starbucks. You guys can do better than that. read more

Starbucks - I can see my iced green tea peeking through. - Coffee & Tea Near Me - Merced, California

The customer service here is terrible. This makes me sad because they are right by my house and if I want Starbucks i have to drive across town now lol read more

I came here more than once to get a java chip Frappuccino and each time i receive my order it is not a java chip Frappuccino it turns out to be a chocolate chip Frappuccino. Do the workers not know how to make a simple order. read more

The new Starbucks in Merced on Olive Ave. is great, much better than the half assed phony Peet's Coffee at the Raley's grocery store in their bakery department. You can't just do coffee half way. It's either coffee, or birthday cake decorating and selling every other grocery store product at the same bakery counter, but you can't do everything grocery, AND serve coffee customers at the same time. Plus, Raley's sells its own Raley's brand coffee. Talk about a conflict of interest. No wonder people tell me Peet's is no good. They have never been to a real Peet's Coffee and Tea shop. read more

I had an amazing experience with the barista named Dante at this location ! He was super friendly and helpful when it came to choosing a drink for myself and overall had an amazing experience with him!! Would recommend anyone to go to this location read more

September 29, 2019, at 4:58 I order two drinks and a scone my app then tells me my order is up and ready after a 5-minute wait.. Only to be told after I waited another 5 minutes there was no nitro cold brew . I agreed to something similar to my original order.. And after looking at 9 different orders go by and a total of 19 minutes after my original order I ask for my money back and wasn't even told sorry or an apology I then was told to scan my phone to get my refund because I was on lunch I couldn't stay any longer. Diffently not worth my time or ever going back to this store in Merced read more

As Big As this Starbucks is They Never have cheese Danish Wow not cool. 3 strikes they are out I'm not going back smh

Being a new location I expected more but you're better off going to the one in Target. This location is missing air curtains from keeping flies out and there are also a lot of fruit flies. (Makes you wonder how clean the serving line is...) On more than one occasion they missed drinks for my order and didn't realize until I said something. Come on Starbucks. Step it up. read more

It took 14 minutes to get our drinks. Much too long. A lot of workers, but they only cared about the drive thru line.