I found the employees to be pleasant. The barista taking orders greeted me with a smile. The one calling out orders was polite. That said, the staff operated as though they were very stressed. I didn't observe the typical well choreographed flow that Starbuck strong stores have. They had high traffic in the drive thru and people waiting for drinks and food the entire time I was enjoying breakfast. That is definitely pressure. All that said, I didn't see anyone complaining about their orders, and my items were correct. I noticed that the space people stand to wait for their orders is cramped. When there's multiple people, the two-top table, next to the space, gets crowded. I would hate to be sitting there on a busy day and have people hanging out in my personal space waiting for their coffee. This is a poor design of the restaurant. read more

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Gina was so helpful for my large gift card purchase! Thank you for your help Gina! I appreciate your hospitality and patience. read more

Great service idk why people are so harsh here they were quick and polite thank you. Also left a nice note on my coffee. Overall good customer service read more

Please don't train people during the busiest time of day on the intercom. We have our order so many times and she still managed to type it in all wrong. They spend more time talking over you than listening. Once we received our order that was all wrong it took 3 people to issue a refund! Sad. We come here every morning and the past few days has been horrible service and horrible coffee. Please train the staff to listen to the order and pay attention.. focus. Stop over talking the customers, let us finish a sentence before asking anything else! read more

I love me some Starbucks. Staff were super pleasant. My order was just right and exactly what I ordered. Thank you!

Great coffee, great staff! Love the pup wall and my drinks are always consistently good. In the event it's wrong they are always happy to fix. read more

Stopped here to get coffee My friend got tea Looks like your regular Starbucks to me But at least the coffee is consistently good read more

Starbucks - Coffee and tea - Coffee & Tea Near Me - Leander, Texas

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this location is so inconsistent. i have ordered the same drink multiple days in a row and each time it taste completely different and is a different color every single time. today i decided to get the pumpkin cream cold brew, the drive through took forever and by the time i got to the window my drink was completely watered down with melted ice, the pumpkin cold foam had no taste whatsoever the entire drink just tasted like water. read more

Manager, could you teach your employee how to pack my coffees better? One day, I placed an order through the UB app. When the order's rippling bag arrived, the driver had to cancel it and mark it as damaged before realizing that the lids hadn't even been closed! I was fully refunded before I placed another order, however the second one arrived messy as well. I even text the driver to let the staff know what had happened to the previous one. Drivers are not at all to blame! From the store to my house is only a little over a mile away! Additionally, the bag arrived damp and unsealed a few days ago as well! Why didn't you check the lids again or carefully close them before sealing the bags? Plus they're very slow even I order for pickup through its app, when I arrived I was still have to wait for just a cup of coffee, I saw them chit chat to each other not intend to work. Please don't buy any bakery or sandwiches items, they didn't make to order, its from grocery or frozen! You can get it at HEB, way cheaper and taste (gross) the same! *Forget to snap pictures of the cups and bag inside, none of 4 cups of coffees closed! I was piss! read more

Starbucks - two bags of coffee on a table - Three Starbucks paper bags with handles are placed on a white table, with a blurred background of a room interior. - Coffee & Tea Near Me - Leander, Texas

I don't know who is making the drinks here but they're always um watered down. Almost like they aren't adding the expresso shot because it tastes like warm sweet milk .. that being said, I'm taking my business elsewhere. read more

My experience with Reagan this morning was not Customer Service friendly. She does not understand what Customer Service is. Her attitude towards several customers this morning was terrible. I cannot believe how bad she is. She needs training. Backstory - She takes my order without putting it in. She says to wait. I wanted to pay and make sure it was being worked. After 5 customers came in after me and left, I asked again. I was told that I had to wait. More customers came and left. When I paid for my order and it was entered into the system, I was able to get my item. read more

I visited this location last Saturday morning. I had placed a mobile drive thru order and waited in the drive thru line to pick it up. When it was my turn to order, I let them know I was just picking up my drive thru order. Turns out I ordered from the wrong store on the app. Totally my fault. I said no problem, and that I'd just place a new order here. I was going to call the other store and just tell them to give away my order over there, and I thought I was just going to be out the $13. Instead, when I got to the window to pay again, they gave me my order at no cost and told me not to worry about it,l -- and to have a great day. What???? That was so kind -- they totally did not have to do that, as it was absolutely my fault. That type of customer service really impressed me, and I really appreciated how they were empowered to make that call. I don't typically go to Starbucks, but when I do, I will only be going to this location. Bravo, Starbucks! Thanks for the friendly customer service that went above and beyond. read more

Great Starbucks location! I usually stop here a few times a month to grab a coffee/breakfast after a workout. It's usually super early (6am or 7am), and the staff has been super friendly and welcoming each time I've gone. Order is prepared quickly and accurately, and I am on my way! There's also a Starbucks inside the Randall's, but I prefer this location because of the drive-thru! read more

Starbucks Rewards™ Visa® Card perk for March was not working. Staff did not know how to correct it. I was told a myriad of reasons; 1) Couldnt be used in the drive thru, had to come in tge store, 2) only works with licensed stores and finally 3) Corporate must have changed something. I've had tge card for quite a bit of time and have monthly redeemed my perk thru the drive thru at that location. Drink, once again was not made the way I requested with no foam. I should be able to have consistent and reliable service at a Starbucks. I simply will go to another Starbucks or some of the competitors going forward. read more

This business does not cater to the area it serves. We have a lot of walkers and they close their door at 12.30 to walk ins with a sign that says to place orders online or use drive thru. However the close the online ordering down to orders. Anyone out walking cannot get a coffee! I drove yesterday to another location! I will not return. I suggest everyone no longer use this location if they will not safely serve walkers. read more

Too many times we come to this location out of convenience only to get subpar drinks and sometimes bad service. Today we weren't informed the drinks and food were ready, seems like they are under staffed or most employees are new. It was chaotic. Next we had one drink that had almost no ice but the drink was filled too high, with a loose cap. Next drink, no ice, soy and sweetener. I usually don't complain and deal with it, but this was the last straw. :( read more

The people here have been super nice to me and my family. I ordered online. Got in a car accident showed up an hour later they remade my order for me. Much appreciated Zeph you are solid as can be in this crazy time for me personally. read more

I tapped their cold brew keg this morning and so it was taking a little longer than expected but they made it right! These guys rock. I haven't been to this location in a few years, but I had a great experience. Thanks y'all! read more

I have been to many Starbucks' and my experience here was by far my best. Randi who was working the window and helping with pick up orders was beyond helpful and so kindly patient with the morning rush of customers. Very pleased with my experience thanks to Randi and her sunshine vibes! Thanks Randi! read more

God bless this location. Very nice but they need more help. Going indoors should mean slightly faster service, but nope. Drive through with 10 cars deep has faster service. They need more staff or faster hands for their walk through customers. read more

Checking out the new Starbucks in town. Great seating and space. Love the use of natural wood in this space. Service was right read more

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I just went here minutes ago and am now leaving a review because they are awesome. Ryan went over and beyond being polite and courteous. TBH all of the staff were great and I will definitely travel a couple of minutes down the road to come to this Starbucks. read more

I frequent Starbucks to work on assignments. The staff is always cheerful, kind, and helpful. I always receive my coffee with a smile and it is easy for me to spend 5 hours in the store. read more

Starbucks - Coffee & Tea Near Me - Leander, Texas

I'm sorry,I can get to back ,them very bad today,I'm order my drink inside ,but I'm waiting 20 minutes I have to time at about for my drink but then not care I'm need to go work read more

This woman was doing the drive through and me and my mom asked for a caramel macchiato and then she ordered a chocolate almond milk thing (I don't remember the name) then as we pulled over to the next window we see my caramel macchiato and a strawberry looking thing, and she had told us she heard almond something and then macchiato, which was weird as I ordered my macchiato first, and then she made the right thing for my mom. Little did I know that it would taste weird due to the almond milk. Ruined my day and I drank 4 dollars in a second read more

Orders are never right and the wait is always 15min or more. For example the last 4 times I've gotten coffee it's been right once.

The coffee shop has potential, but the inside is unclean. We couldn't find a table that didn't have gunk on it. I didnt want to put my phone or computer down. When I did my computer bag picked up some of it. One idea might be to have the cleaner or at least water filled spray bottle out so people can use napkins to clean up areas if employees cant or maybe busy. Employees however are friendly and nice! read more

This Starbucks is so so so slow in the mornings. I put my mobile order in at 7:12am this morning for a simple ice coffee and I didn't get my order till 7:30am. The girl behind the counter was smug and gave me a super sarcastic thank you. I hate this location. read more

Ive been going to this starbucks since it opened. Girls super friendly and fast. But one girl stands out Claire i believe is her name .wears glasses ,very cute..when she sees me she knows i like chi tea lattes. That makes.me feel great she knows what i like. Thank you for being sweet and kind. Rick read more

It's okay..not so great but so so. And pricey. Just price went up.I think have to pay more than last time . services was not so bad...^^ read more

So far so good. Every drink has been made to order and tasty. It's Starbucks so overpriced is the word of their every day...but this location has staff that's on the ball. Mobile orders are always ready when I arrive and made to order. That's all I ask for and they do the things. read more

SLOW SLOW SLOW SLOW! This location needs extra help and better management. People are nice here but it's almost like the inmates are running the asylum. Most of the time I come here, I see ONE person working there tail end off while all the others are gathering. This is definitely not a "see a need fill it" type work environment. My guess is they need new management. I've been going to this place since it opened. The first year it was not like this. But it's been really bad for the last 18 months at least. I live in the neighborhood (Crystal Falls) & anytime you mention this Starbucks to anyone in the neighborhood, the first comment they make is how ridiculously slow they are. Please get this Starbucks location help! read more

Started off my morning with a coffee from the Starbucks in 1890 and when I received the drink it tasted like watered milk, and burnt. No coffee, no sweetness, not even an almond taste from the milk. Took it to the Starbucks on crystal falls and Lakeline, switched it out no problem even though they were decently busy AND it tasted much better. read more

Okay so this is my go to Starbucks location I go all of the time! And usually never have an issue other than long waits . Today they actually gave me a free drink for the long wait was very nice . The thing that upsets me is today was get your free red reusable cup when you order a holiday drink . Now Starbucks is a huge chain and is always busy and you would think they would understand they would be busy so they would have back ups if they did run out of cups . But when I asked the lady said I'm sorry we ran out since we were busy this morning . I understand you have busy mornings so why don't you have back ups or tell me to do a rain check tell em a time where I could come back and get one . Another thing is I also saw another customer with three of these cups. This whole thing upset me very much I hope in the future they become better prepared read more

James is VERY friendly and kind. One of the best workers I've seen with a great attitude. He deserves a raise or higher position if he wants. Also the drink was the best one I've had from ANY Starbucks. read more

I have been going to Starbucks for about 4 years now and I absolutely love their coffee. But I have been going to this Starbucks location for about 7 months now and these past few months have not been going well for the store. Im assuming there is a new staff because I have not been seeing my regular baristas that I grew to love, and its taking a toll on this location. Its no longer the fast pace get your coffee and get out its more or less get the drink wrong the first and second time wait for 13 minutes to get the second drink made all while in the drive thru with more than 8 cars behind you. read more

I have been going to this Starbucks since they opened, and they are definitely the B team. The staff is a bit out to lunch. I had previously had a grande latte ordered through the drive thru that was half filled with foam. I stopped and went inside to show them how laughable it was. I had to wait while they made me a new one. As someone that handles coffee all day, you don't have to have spidey-senses to know when the cup is half empty. It FEELS empty. Yet, they didn't care enough to catch it before sending it out. Today, about a month later, my husband picked me up a grande latte through the drive thru. I could tell as soon as he handed it to me that it was half empty. I took it out and poured it into a measuring cup and only 9 oz of liquid! It is supposed to be 16 oz. I did not pay almost $5 for a child size coffee! Unfortunately, he had to get back to work and so did I so I had to suck it up with my few sips of coffee. From now on I will walk my happy butt into the Randall's and get my Starbucks there. read more

This location is sooo slow. There is no one here and I've still been waiting for an americano for 10 minutes... at 1 in the afternoon. What gives? No line. No people here and still it's taking this long? read more

Beautiful new store! It is a huge store with lots of open light. Perfect place to study or work. Love coming here.

Had the unpleasant experience of getting Hannah at the drive thur..she giggled with friends over the speaker the whole time and made inappropriate jokes while I was trying to order.I get having fun at work but she crossed the line and completely ruined this particular location for me. Grow up. read more