Worst Starbucks I have ever been to in my life! I have been a loyal customer for 20 years so let's just say I know how my coffee should taste. Every time I come to this location, I'm beyond disappointed. It happens to the one closest to me but I would 100% rather drive at this point. First off, they never fill the coffee to the top or anywhere near it(1/4 to 1/3 of the way down). Second, the drinks are never consistent. It's always too bitter or not enough cream/milk. The cold foam, or their sad excuse of their version of it, is always watery and basically non existent. One girl went as far as to tell me "well that's our cold foam" as if it should differ from location to location. Third, the unprofessional of the employees is beyond unacceptable. I had a person at the window that didn't like my reaction to my horribly made drink, tell me she was the manager when I asked to speak to one, mind you she wasn't. And I want to express this review is after MONTHS of me trying to give them a chance to correct these mistakes. I am now convinced they will never do so. DO NOT WASTE YOUR TIME OR MONEY AT THIS LOCATION! read more

I honestly have a debate every time I come here weather I should be going to this Starbucks location or not. They always seem to mess up my drinks, and the food items you want are usually ALWAYS out or look like crap as pictured. I paid for THIS....This location was out of oat milk for like a good two weeks. So I was going to other locations and didn't have a single issue. Lately I'm disappointed Everytime. You're rarely welcomed into the store unless they know you, my favs always welcome me in. I have my favorites of staff because majority are rude and don't acknowledge you here. Girl with purple hair is awesome, a of few girls with long and short black hair are always sweet, red heads got me too, the shift leads are amazing, the guys here are always nice never had an issue always willing to help. I wish I could get all their names. 6-10 of them are amazing and work hard and always problem solve the issues i always have with my drink. Others seem miserable to be there and hate talking to customers. At the time the barista Kayleigh, little hipster looking girl with black hair, messed up my drink and had given attitude when I asked if they could remake it. I paid for add ons and they didn't give them to me so of course I want what I PAID for and asked them to remake it the correct way. Didn't say have a nice day rolling her eyes and just seeping frustration written all over her face. If she didn't want to remake it she should of offered a refund I would of gladly took the refund over the sloppy drink. Just wish some of the staff would find a new job if they're so unhappy here. My PB and J didn't even get a chance at a good life ! Shoutout to the ones who try to give the best service possible and keep pushing despite how busy this location gets ! You guys are rockstars ! The others however you should find something you actually enjoy doing with your life. I just want to see happy staff when I'm coming in became Starbucks is the pick me up I need in my day. They change my whole day around when they're kind and welcoming, hope those few can learn from the star baristas here. read more

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This Starbucks has an issue, well actually more then one issue. Like others have said they won't ring up separate orders for customer stars for free drinks etc. I was told the policy came from the MGR. Starbucks customer service said its not company policy.!!!!!!!!!!!!! The drive through has a unbelievable issue. There's a long line for car's that can enter off Wintergardens Blvd and a short line that can be utilized from the parking lot. The problem is when it's busy the long line can accommodate 10 or 12 cars......well the short line will accommodate 4 cars and merges with the long line.which cuts the wait time to the drive up order window. Selfish customers will try to use the short line and basically try to take cuts in line and wedge their way in front of other cars.....come on wait your turn, you wouldn't do that inside in a stand-up line. This creates tension at tbe drive up lanes!!! I have seen at least two fights and a lot of yelling between customers....the staff at this location will openly admit there is an issue but will not remedy the problem....I cut down my business by 95% here because of this. They could care less! Because of this I rate them a 1 star because It really is a company ignored issue. They basically are promoting road rage because of a design fault with there drive thru. Also beware there are alot of homeless people living in their cars and motorhomes and use the parking lot to illegally lodge during evening hours and nite time hours.....they park next to the drive through lane.in the parking lot. They hit people up for change and basically stock your movement and utilize the Starbucks restroom for grooming etc....just a mess!! Not a good environment here, so be mindful of your surroundings and parked vehicles. You're being watched.......just be careful! ! That's it! !! read more

By far the WORST Starbucks I have ever been to. The location is great, close to home and even has a drive thru. But I would rather drive an extra 10 minutes to go to a different Starbucks than to waste my money on a crappy cup of coffee from the lakeside location. I have gone back to see if it was just the staffing of maybe just an off day only to be disappointed time and time again. My drink of choice is a hot white chocolate mocha. When I order it here instead of having a creamy sweet coffee I get a bitter water down cup of...I wouldn't even call it coffee. If I wanted a mediocre coffee I would make it myself. It is such a disappointment since it is so close to my house but I will not be spending another penny at this location. read more

So I have to confess I am a frequent Starbucks customer but I have never used a drive thru before today. I was in the area for an appointment and was running short on time and pulled into the drive thru. I was greeted immediately by a friendly voice. I had a passenger in the car with me who wasn't quite ready to order yet, but no problem because the barista was patient. I placed my order and we waited on my passenger to decide. After we pulled up to the next window to pay we were greeted by another employee who was also friendly. She took my gold card and cash for a tip and thanked me warmly. We were given our bakery items and drinks and were on our way. I was impressed that they weren't out of the baked goods, the Starbucks by my house is usually out of everything this late in the day. read more

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Oh my gosh so disgusting. Went back to the restroom at Starbucks and the same pile of nasty dirt in the corner was still there from a month earlier this restroom is so disgusting. Starbucks should not be selling coffee if they can't get the employees to clean the restroom read more

Worst Starbucks around. My daughter attempted to order at the counter yesterday. Mind you, there was NO ONE else in line. While there were NINE people milling around in the kitchen, it took someone a minute to even notice her, come up to the register and ask, "did you have a question?" she said, "I'd like to order". He was suddenly too busy to help, but assured her someone (one of the other EIGHT people working there) would help her, mumbling something about filling ice. She waited while they continued super-busy (with no customers to help), then just gave up and left. This is the last time we come to this location. Judging from all the other negative reviews, this location is due for a visit from Corporate headquarters, hint, hint. The Magnolia Ave Starbucks is always busy, always friendly and helpful, and quick. read more

The employees are so nice and professional and why their coffee taste better than any I've ever had or made is beyond me, worth every penny!

Not only did I just have to wait 8 minutes to get my coffee when there was only 1 car in front of me... but they handed me my lemon loaf like it was thrown around. This place is always stupid slow and not worth the wait sometimes. read more

Worst customer service you stand there waiting for 3 desperate items on one order no one asks if you need help. You have to ask 3 diff people for your order. No reason I should be in a empty Starbucks waiting 15 mins. Def need to train on customer service. read more

Carson is so sweet and always says hi and brightens my moods. It's really the little things during these tough times, and it might seem silly but just asking about someone's day can really make a difference. Thank you wintercrest starbucks baristas read more

I was in to pick up a mobile order that my wife ordered. I gave the name to one employee and she said they were working on it. A few minutes later a different employee asked to see my mobile order. I told her my wife ordered it and did they not receive it. She said no so I called my wife. She saw me calling and walked away. Within seconds the original employee said my order was ready. This is a company that has been slammed about racism, and apparently shutting down so all their employees received training last year fell of deaf ears at this location. The second employee obviously believed I was trying to steal an order even though I asked for my order by name. This would not have happened if I were white. I called a few minutes later and they did not bother to answer the phone. Starbucks needs to clean house. $6 per drink is unreasonable if I am not getting stellar service. read more

Beware of this Starbucks. I just got a very severe case of food poisoning from there packaged fruit. This should be no stars and I really caution anyone that orders food from this location. read more

So on normal occasions when I go to Starbucks at this location it takes 10 minutes to get a cuppa coffee. Today it took over 20 minutes to get to the window and then I waited even longer. I asked for a manager, named Olive, said it was terrible service Today and told them to throw away 2 orders at $5.25 for large coffees! I also stated that I would never wait 20 min for coffee and that they lost a customer for life! Guess what, I have banned Starbucks for Life! Now I get to save $5.25 for each cup of coffee I buy! Nice for me and bad for them. The problem was that the manager seemed not to care so guess what I do not care either. Plus I am a current Gold Member so that tells you I used to buy a lot of coffee at that location. Fuck you Starbucks and the corporate bullshit. Waiting over 20 min for coffee only was a joke to me. Never Again especially at Starbucks. read more

Always get friendly customer service. Even if the line is long and things are hectic they are always kind. After 3 years I have yet to get a wrong order so all good here. read more

I went in this location this morning and there was a trainee working the register. When she asked one of her coworkers a question, he berated her in front of everyone. He talked to someone he was "training" like she was a moron. Very rude and condescending. Then he made a pot of coffee and left the spigot open on the coffee carafe so It poured all over the counter and floor. So let me get this straight, you berate a trainee for all to see and then you mess up yourself. Makes sense why the service is so awful there when the people who are "mentoring" the future baristas are absolute jerks AND incompetent themselves. I used to go here every day. I will not be back EVER. read more

The card reader wasn't working correctly, so the barista gave me the coffee on the house. They never disappoint me.

This location is getting so bad I'm so disappointed.. we have been in the drive thru for literally 14 min so far there are still 3 cars ahead of us it's 157pm. The car in front of us just left they were tired of waiting I guess . Whoever took over this location needs to get it together it's horrible read more

Starbucks - Coffee & Tea Near Me - Lakeside, California

I cannot say enough good things about Victoria at this location. I was on my way down to the hospital for my nieces first baby called her five minutes before they closed and she assured me not to worry to come down she'd stay open and have my back. Got to the drive-through one minute before closing she cheerfully made all four coffee's for the 1st time daddy and family with A big smile on her face and congratulations for the family! Her attitude was exceptional and I truly feel like she went above and beyond. You don't find customer service like that these days and only was she willing to stay open at closing when most places are cleaning up and don't want to help the last customer her attitude was welcoming cheerful and even though we were strangers showed excitement for our family! Thank you Victoria and Starbucks! Our family thanks you too! read more

The ONLY reason I am putting a five star review is because of their drive-thru employee Jimmy!!! I come here almost every week before church. My friends and I almost stopped coming to this Starbucks because of one of the drive thru lady's attitude, but Jimmy really took customer service to a whole new level. This kid deserves a raise! Will definitely be coming back and hoping to order from him. read more

Starbucks - Coffee & Tea Near Me - Lakeside, California

I order the same thing EVERYDAY but recently my order has been messed up numerous times this time I ordered a Venti toasted white chocolate mocha Frappuccino and this is what I received and I was told that my order was correct even though it says It is something totally different and I was given this at the window and told to go on about my day read more

Starbucks - Venti sc mocha frapp no whip ex. Caramel drizzle (I didn't ask for at all) - Coffee & Tea Near Me - Lakeside, California

Grabbing a coffee and pastry while waiting for my car to be fixed. Barista William is fantastic! Very kind, accommodating when I realized I had forgotten to request cream and sugar. Great eye contact and very present. Barista of the year! He was also dialed into my needing the bathroom code without my having to ask. He is aware of what is going on around him and what customers need. read more

This used to be my go to starbucks, because it is close to my house. This place got remodeled and the drinks have gone downhill so quickly. Every time they are super watered down and not what i even ordered. i will drive 15 minutes the opposite way just to find a better starbucks. this one officially sucks. do better starbucks! read more

Malisa is AMAZING is went above and beyond with customer service! My family and I ordered a large order through the drove thru on our way to look at Christmas lights! We tried to order cake pops or cookies but they were all sold out! She made a joke about it being Holiday break at Starbucks! She could have been grumpy because I'm sure like everywhere else in the world they are short staffed but she just apologized and made a joke about it! I had intended to just walk in afterwards to look and see what cups they had for sale but my husband asked what tumblers they have for sale she said they had only a limited amount of holiday remaining in stock and went and got the cups they had! She said I've got time it takes some time since they are still making your drinks! She joked with us and made the wait fun instead of just closing the window and letting us wait! Thank you Malisa for your amazing service, thank you for taking a few minutes of your day to laugh with us it made a difference! read more

Staff is super nice. And everytime I go to a different SB they always mess up my order. This SB has never got my order wrong. Def my fave one lol. #teamstarbuckslakeside read more

Starbucks - One of my favorite Starbucks locations, staff is always super kind and fast! - Coffee & Tea Near Me - Lakeside, California

Today, 06/24/2020 at 4:40PM the girl who was on drive thru .. to say it nicely, sucked ! Waited for a long time in the speaker and then at the drive thru window. She has horrible customer service, actually none. Lived here my whole life and this service ruined my Starbucks experience. 2 thumbs down. Keep her in the back making coffees. read more

I went in to take advantage of the BOGO sale. I ordered 2 large ended up with two mediums. Told them I had ordered the large and they had me get back in this huge line to fix it. By the time that was done I just got my money back and went to the Starbucks inside the Albertsons. Don't go to this one. It's not worth it read more

This is definitely the busiest location, and the current staff there are super efficient.

Horrible service.they had an attitude while I ordered. Took them 35 minutes to make me one drink and didnt wven make it right. I will never go back to this starbucks ever again read more

Worst Starbucks around San Diego, mobile orders take 10-15 minutes to receive, ordering a simple coffee takes forever. If you come here expect to wait at least 10-15 minutes for your order. Half the time they forget you order food. Got a cup of coffee with the lip of the cup bent last time I was here and lid would not fit right and coffee spilled all over my car, and district manager sent me a 15 dollar Starbucks card. How about you pay me my 45 bucks I had to pay to detail the inside of my car. This place horrible, you can see in people's faces how irritated they are when coming to this location. It ducks because I live in lakeside, but I drive to santee,as the Starbucks locations in santee are all on point. read more

EVERY time i come to this starbucks my order is messed up. whether they forget the cream in my sweet cream cold brew or they put extra ice when i ask for light or they just don't add something that is clearly on the sticker. i'm so done coming here read more

Exceptionally kind this morning, the woman who was working the drive through speaker was very helpful and gave me information about which drinks were sugar free to help me with my future choices. Cade (I believe that's what his name tag said) at the drive through window was very friendly and you could tell he was smiling even through his mask. Asked me how my morning was while waiting for my drink and was excellent. Started my Friday morning out very nicely, thank you! read more

So slow..... it's not busy and the employees don't seem to care how long we sit here waiting for one drink! It's like they can only handle one item at a time. I would skip this location. read more

Amanda made the bombest pumpkin spice latte for me today. Her customer service skills 10/10

Friendly staff. But the front counter always seems to be the slow spot. Although their friendliness somewhat makes up for it, they seem more in tune with their regulars that taking care of the customer infront of them. read more

Starbucks - Mango tea lemonade - Coffee & Tea Near Me - Lakeside, California

Come here 2-3 times a week. On Wednesday I ordered a sandwich from the drive thru and they got it wrong. I called and spoke with a female (kristi or crystal) that told me that she was sorry and she would take my name down and make sure to have it taken care of next time I came in. I came in this morning (Friday) and I order and coffee and breakfast sandwich. When I got to the window I spoke with Tavi and I told him my situation from my previous visit. Without hesitation he offer to give me my drink for FREE which was more expensive than the sandwich. I replied it was not necessary but he insisted. That is great service that you don't get to see too often. I just wanted to share my experience and thank Starbucks. read more

This is usually our go to Starbucks location on our lunch breaks. The service is awesome and everyone is as nice as can be. It does get very busy at times, but I think they handle it very well. They always thank you for your patience when necessary. I love adding little twists to all my drinks, something they always look forward too. read more

Starbucks - Caramel frap with caramel & mocha drizzle. - Coffee & Tea Near Me - Lakeside, California

Well Hot Damn, my hometown has come up ! A Starbizzle in Lakeside, I never thought Id see the actual day ! And with a drive thru to cater to those cowboys who secretly love the coffee but don't wanna feel like a sell out walkin in!! Its your average typical Starbizzle, except that its still a tad bit cleaner than a few others that are in East County. The staff was OK. I really could care less about how awful your morning is, I'm just starting mine, and just want my coffee without the gripes. Thanks! There was one nice barista who apologized as she handed me my coffee. I was like no biggie, but whatta bummer for you! I'm sure I will be back here, a lot.. Ill just stick with the drive thru and avoid the mindless b.s chit chat! read more

I can't believe I'm going to complain again. But the service here has gotten sooo bad. This is the 3rd time in the past month I've come here and some depressed sounding little boy is taking my order thru the drive in. It even happened in person the other day. Never mind, "they're out of coffee today"...WTH??? But the delivery of that unheard of news wasn't even empathetic. I really don't want to have to go to any place else but I'm starting to feel this place can't be an option anymore read more

I have never had a problem getting refills at any location but this one. Won't be returning back