A fresh, hot, Cinnabon is one of the best things in the world to me. I love that they are not over baked and crispy. They are soft, pillowy and gooey. Everything that I could want from a cinnamon roll. This location is fairly accessible if you enter from the back of the mall near the food court. The employees are always very friendly. The food is always great, I zero complaints about this Cinnabon! read more

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Candy is SOOOO kind! The cinnamon rolls are always delicious and she goes above and beyond for customers. Thank you Candy!!

Sherry T. Was workin all by her lonesome on March 28th at 550pm. Still smiling, still fast and friendly. Great service, great food. Keep up the good work Sherry!! Xox read more

Came in This evening with a gift card that was several years old. I believe her name was Sherry was so helpful throughout the entire process. She assisted us with the gift card and we left with some yummy looking cinnamon roles. Thanks Sherry! read more

I normally love this place but I bought two cinnamon rolls just a bit ago 12/23 around 8pm and they were both raw such a disappointment because I had been looking forward to it. Couldn't even take them back because we eat in the car and they were closed by the then. read more

Who doesn't love Cinnabon?! We had such courteous service at the Cinnabon at the Parkway Plaza in El Cajon; really a wonderful experience with such pleasant employees. Remember, if you order a cinnabon you get a small shake for $2.00, otherwise it's $5.00. And, we all can use a discount once in a while. Prepare, because it sure is a sugar rush! We haven't been there for awhile because of COVID, but, I've got to say the cinnabon's are still delicious and huge! It's a nice treat every once in a while. read more

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Ordered for the first time for Christmas- so easy to order online and pick up! The only thing that could have made it better was utilizing their "online order" checkout line. They had two checkouts and tons of workers- and had a line designated as the line for online orders, but were having everyone make a single file line, which seemed inefficient and was confusing for customers. But the cinnamon rolls and pecan rolls were yummy!! I will definitely use again! read more

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They're open! And I was able to use my gift card. The staff were very helpful. Haven't been to one in years. Great and tender as always. I didn't see the Carmel pecan ones to try so my next trip out. read more

I have no picture but listen because I was there with a purpose to see if the tik tok man was lieing. He said the cookie was soooooooo good I'm thinking to myself it's a chocolate chip cookie with a cinnabon In the middle it can't be that crazy. Well I was dead wrong man and let me preface this by saying if you don't hear this thing up or have it hot that's on you and you can't blame me for not following directions. So I pull up to parkway plaza for nothing but this and there is only three locations for cinnabon and they are all in malls so this was the closest to me. The cashier was great she told me the icing is the key say less throw it in the bag cause Mr. tik tok also said that. I let my wife take first swing she tried to keep a straight face but I could see it was good to her so let me try. Man I never was the biggest fan of cinnabon it's like Krispy Kreme to me a bit to sweet one every now and then cool but I wouldn't overdue it. I'm over doing this it's to good but I still want to live so once a month might be cool plus I gave my cousin one when he came over so now he is hooked. Cinnabon you got something here read more

We had a Saturday morning CRAVING for Cinnabon after watching the "Try Guys" make them in a video--this was the only one open at 10am and the woman who answered was so awesome and sincerely helpful that we drove 15min out of our way, all the way from our Black Friday shopping over in Fashion Valley, and just had a really really nice experience. Classic gooey cinnamon rolls and a taste of that Mrs. Clause-warmth that some people just have. Thank you for a lovely treat, Sherry! read more

Picked up 2 large. They were placed in the box wrong ,and icing oozed out all over the bag. Tried to contact them,but no one responded as of yet.They tasted OK. read more

Both my mom and brother have had the same experience at this location, the employee was not wearing a mask!! Also to mention the employee was touching her mask with gloves on and proceeded to touch the food. Where is management?? read more

If you haven't tried Cinnabon, you haven't lived! This is the best dessert ever!! Super delicious, it tastes just like Christmas morning. My boyfriend and I share this sweet dessert and enjoy every bite! They also have great coffee and more. Super good!! read more

The staff was so friendly and kind to us! They had us in and out of the store in no time when we ordered our Cinnabon to-go! Much appreciated. read more

Cinnabon - Bakeries Near Me - El Cajon, California

I can't be the only one who craves Cinnabon quite often, but when I do I'd like to show up and buy a weeks worth of Cinnabon for myself, however I can not do that this time because online the closing time says 7 o clock on a Sunday and I showed up at 6:41 and they had everything roped off and the lady behind the counter (closing up) told me they were closed. Either fix the hours online or stop being lazy because you think no one else will show up. read more

This location has reopened. I do not know the exact date, but as of January 6, 2018 it is back in its same location in Parkway Plaza, El Cajon. I was so upset when they closed because not only are the cinnamon rolls to die for, the customer service was terrific. Apparently, the same could not be said of their replacement. So glad to know they are back. I have not visited since seeing they are open again, so I do not know if the management is the same. read more

So I was there yesterday, and customer service is terrible Olivia girl that help me was so rude as well the other girl was with her young like her blonde, so freaking rude, if u hate your job u should not be there, I ask simple question and I got attitude, so I order my cinnamon bun, freaking cold , no receipt , didn't bother telling me to help myself with fork and napkins in back, didn't ask me if I wanna a drink that I sure did but with that attitude i change my mind, well she didn't even give me a chance cause she had ring me up, I been help before by a guy and older woman there customers service is 100% but those two get rid of them cause they going to cost your business.. read more

Worst experience ever my parents went to go order for my whole family they are not to fluent in English and there was 2 bimbos helping them and we're making racial slurs about my parents between each other I am a 31-year-old male so obviously I did not want to confront the two bimbos but i am never coming to this place again they are racists and unprofessional read more

The staff is always nice and very happy. They have great specials and promotions. They don't bark at you like so many of the stores do when you walk by, like that freaky massage guy with the Donald Trump comb over. Its always worth a stop, and If you need something to bring to a small hang out no one will ever complain that you brought a box of Cinnabons read more

My Cinnabon was okay I haven't had one since I was like 10 years old so I tried again it was too sweet the guy just slapped it with frosting I know I'm a big girl but don't give me the whole bucket of frosting either .. He also just look like he hated life and I was scared to ask him for napkins what if he gets mad and do something wrong .. Idk maybe smile more .. But over all I should of said something but it's too late I already wiped it off and half way eating it . It's okay I like the one in plaza Bonita mall it taste a little much more better for some reason. read more

Cinnabon - Milk and a classic Cinnabon - Bakeries Near Me - El Cajon, California

Five dollars for a single bun now, still my favorite. I gave two stars because of hygiene issues. There was only 1 employee and no customers at the time. It's been awhile I haven't eat at this sweets, so I decided to treat myself. Employee was cleaning tables and picking up trash. He did not bother to wash his hands when serving me the sweet buns. I was in a good mood and did not want to kill my cravings. I wanted to say something but thinking it could be rude to say so. What does the owner think about this? read more

I rarely eat at Cinnabon because it's a treat. I was holiday shopping with a friend and we decided to stop in. The girl who helped us was probably new, she didn't smile and wasn't particularly friendly or unfriendly. We ordered (2) mini four packs. When we asked if there were any specials, she couldn't state anything helpful. She was very slow and took a long time to complete our order. The cinnabons were already made and she placed each one in a bag and placed them haphazardly on the counter. While she was ringing up the order, one bag dropped on the floor and she just continued; no apology, no offer to get us fresh ones. She just continued ringing us up even though we saw her drop, pick up our items, and attempt to serve them to us. I was appalled and asked for a fresh order. She said since they were in the bag, they were fine. I will not come back to this Cinnabon location. read more

Simple craving for Cinnabon for forever. Punch the address into my gps and the location is a little buggy. Had me walk around the plaza on a hunt/mission. Ordered some for me and my family, but they're cold. The RUDE female employee tells me it costs extra for warm ones. I've never ran into that problem before and it must be a new rule. I even asked if she could point out where it must state that and she was unable to respond. I get it's gotta be policy, but I mean under circumstances where it seems you're barely getting business you might consider pushing for better customer service. It's a shame too because there's not that many Cinnabon locations. read more

So my girlfriend was going to take Cinnabons with her when she went back to China. I asked for a four pack but couldn't fit the box in the carryon, and could they put them in single boxes to go. So the price went from $12 to $16. I asked for the 4 pack price and he just said no. Then I asked for the frosting that I usually get with them and he said no. Those were the only 2 words he said the whole transaction. Not even a thank you when I paid. Not my typical Cinnabon experience. I won't be going back to The parkway plaza store ever again. read more

Delicious cinnabons! But really writing this review because of "Candy". She was kind and hospitable. She educated us on how to store the cinnabons to keep them as fresh as possible. She made to experience extra enjoyable. Thank you candy read more

Here we go again. Customer "Service" over the past couple of decades (or longer) in this country of ours has all but gone by the wayside. Company (owners) and so-called "managers" do not possess any degree of what was formerly known as common sense and/or logic anymore. Here is yet one more in a long list of poor leadership within a "business" whose (sole purpose) SHOULD be to make their customers feel good about having done business there and to walk away with thoughts of (returning) again. But, with the manner in which our society is geared (today), we (the "customers") no longer get that afforded to us any longer. Today, in the year 2020, we instead are often treated with bad attitudes, carelessness, and the old "if you don't like it... don't bother to come back again" attitude. Case in point... I was in this particular establishment yesterday, June 18th, 2020 to purchase a little treat for myself. I'd been in here a couple of months earlier when some young ladies who served me then were very nice to me. But yesterday, there were three middle-aged women working in this place and one of them possessed an attitude that very clearly indicated to me that she is one of those types of personalities that is large and in charge when at home... but that attitude does not play out with "customers" and especially... with (me). I read this woman like book and it only took me about ten seconds to see where her head was at. She demonstrated to me that she was IN charge and that she never takes any crap from ANYONE including ME! The subliminal message was that I was expected to simply kowtow to her manner of treating me and not say one word. However, the customer ahead of me that she dealt with paid in CASH. This woman working the register, with the bad attitude was NOT wearing any plastic gloves and handled the money with her bare hands and THEN asked me... what I wanted. I told her and she went over and immediately grabbed a clean, new bag to put my order in. I said, "Stop!" I asked her to put that bag in the trash and to please go and wash her hands. She gave me a look as though I had taken her first-born. She was PISSED OFF that she was asked to do that. Obvious "insecurities" from her childhood is how interpreted that. She was over at the sink washing her hands and bitching about it to another woman who worked there. At that point, I (heard) her bitching and stated loud enough for all three ladies there to hear me... "We have a national health epidemic in this country and she doesn't want to oblige me by washing her hands? What the hell is WRONG with her?" So the pissed off employee ran to the back room and kowered in there until I left. This... is "Customer Service?" Another woman there finished taking my order and was much nicer to me. I honestly felt that I was a bother just being there and that those women seemingly portrayed to me that they would just rather not have to have any customers at all and have all the products all for themselves. That is the overall message I got. What a horrible manner in which to conduct business with a "customer." How are they to know that perhaps I might be the owner of that entire shopping center for all that matters? Would I suggest going there for any reason at all from now on? Answer: No! I would strongly advise against it... unless that is you happen to enjoy and NOT CARE about having germs and bacteria from other peoples money being placed onto your food items as well as being subjected to negative treatment by a person working there who possesses an extremely bad attitude toward you for NO REASON AT ALL other than her own "insecurities" about herself. If it were possible to rate this place with a negative star, that would be the rating I would give it. Based SOLELY upon that ONE employee. There is something to think about now isn't there? read more

Really disappointed with the decline of quality recently. To be honest, Cinnabons are no better than what you can get from your grocer's bakery. They are overpriced for the lack of quality. Won't be indulging any longer :( read more

Went there today they were super busy with it being the holidays and the guy I wish I knew his name was super friendly and helpful answered my questions about the prices on take home boxes with a smile and had patience with my kidos when they were trying to pick something to drink probably the best experience I have had here I will be back for sure ! read more

I always enjoy my trips to Cinnabon but this recent trip was about aweful. New customer made my drink the wrong way it doesn't even taste good. Also she barely put any Carmel sauce or pecans on my Cinnabon. The customer service was poor and she had attitude when I asked for more sauce. Never going back to that Cinnabon if she is there. Too bad I didn't get a look at her name tag. The people at Plaza Bonita never would have treated me that way! read more

They apparently have two yelp pages to look better, so I am posting this complaint on both. Ok so I'm never one to put anyone on blast but very upsetting experience at the Cinnabon in El Cajon parkway mall So today is their 30th birthday and they are giving away free mini bons between 11-1 my family and I got ours and sat down to eat there. Watching other customers come up and pay for their food but I get why they aren't just offering it even though there are signs out. A young man in his early 20s I'd say came up and got the small order of 4 bite size buns that come in a rectangular open faced box. The girl put it on a small plate and he turned around to get a fork and as he did the box fell over on to the floor spilling his food. He told the girl at the counter and she just had a blank star on her face then he asked for the manager small older lady with glasses comes over and very rudely told him it was his fault and not hers she's not replacing it. He ask why and still very rudely says that when he buys a car and drives off the lot and gets in a crash the dealer doesn't fix it. Which in its self is true but she didn't have to say it that way. Oh and did I mention this guy was mildly disabled his speech was slow and you could tell by the way he walked and grabbed his plate and he ask me what she was talking about. So after I say loudly that she's being rude she has her employee give him the free mini bon they are already giving out but never offered him when he was paying for food. So I told her she now has another customer calling corporate on her and her reasoning is I have him a free one (yeah the same free one me and my family got just for coming in) he paid you money to be treated so badly even after I explained that it's obvious he does have good dexterity and that she put a rectangular box on a smaller round plate even someone with good grip would be challenged to balance that. And all she could say was it was not her fault she's not replacing it. I don't see how people can treat customers this way and still be in business. read more

Good food and all but we as customers feel REALLY UNCOMFORTABLE when the Manager is yelling down his employees throats right in front of us. Handle it professionally. read more

Went to get my son some cinnamon sticks. Left the icing on the counter and threw a cup in the trash. When I went to get it it was gone. I asked the guy for another one and we said "well I gave it to you" and turned around and walked off. I asked again and he turned around to look on the counter and repeated that he gave it to me so I said "can you please give me another one". He then grabs an icing, tosses it at me and mutters "whatever" and turns around. I then ask to speak to his manager and he tells me there is no manager that he was actually the owners son. I hope your daddy sees this dude! read more

The service was neutral, but the rolls were stale and disgusting! I bought the box of 6 large rolls, plus extra icing, for a birthday celebration and most of it will end up in the trash. That's almost $20 straight down the drain! I will NEVER return to this Cinnabon. read more

Like cashier Joseph was super friendly and super helpful with my experience in Cinnabon. This guy had an amazing passion to serve a quality Cinnabon. Once I received my Cinnabon he would always check up on me and ask me if the Cinnabon was to my liking. To struck me as a surprise because no one at mall/ food court would give quality service. read more

The original Cinnabon was the best, and the raspberry lemonade will make me come back! Thanks!