Visited this Starbucks yesterday because I wanted a little treat for myself because I was having a bad day. They messed up on my order and "remade" it and I'm pretty sure they just gave me back the same messed up drink. I ordered a brown sugar shaken espresso but hot and they gave me something made with regular milk. In which im sensitive to regular milk. I didn't realize they gave me back the messed up one till I got half way back home. Pretty messed up to be honest. Shame on them! read more

This starbucks will never fail to let you down ..it still takes a minimum 10 minutes to get an order and you can be the only customer.. be ready to repeat your order x 3 always ..it's just redecilious..be proud starbucks work on your craft be better .. I don't pay $7 for a horrible experience... read more

Placed an order on the app for a mobile pick up this morning. When I arrived I said "pick up order for Michelle" the man tells me he doesn't have an order for Michelle. I checked my app and it says "order is ready" so we say again an order for Michelle B and he says no nothing. After a couple seconds of confusion he says "I only have an order for Michelle L" L being my maiden name that I clearly didn't change. From the beginning we used my first name. When we got to the window he then had an attitude and tells us it takes 7 minutes and the order was just placed. Which was untrue since I ordered on my way and the cup clearly said 12:04 that my order was placed. His customer service is horrible and clearly can't read. This is the only Starbucks we have around us so I'm very disappointed but I won't be returning. I'll drive extra to galt. read more

Absolutely hilarious. They encourage you to order through the app, but we ordered on the app and went in drive thru (their lines usually last 10 minutes because theyre always slow) . When I get to the window the reemed me for not giving them enough time, and proceeded to have us park and wait instead of making it like everyone else in drive thru. We have done this before and never got treated like a child. Id rather never do mobile order again and just go into safeway- they make better coffee anyway read more

Worst Starbucks ever. Don't go there if you like oat milk because they are always out! Sometimes the service is good, and sometimes the service sucks! They are always low staff, I know that's out of there control but because you have short staff dosent mean your lobby should be closed at 5 if you close at 6:30. Which you shouldn't even close at 6:30 because the regular time is 9pm. Overall the place is nice but staff is horrible. read more

Drove all the way out here for them to close 20 minutes early. Not impressed. Online ordering closed. Drive thru closed w a cone. Lobby closed w a sign. 10-18-25 read more

Starbucks - "Lobby closed" drive thru also closed. Online ordering closed. - Coffee & Tea Near Me - Jackson, California

This is the worst Starbucks I've been to. The guy that helped us was obviously new but he was friendly. I ordered a double shot of Espresso and when I got it, it looked like a single so I questioned it and the girl said "oh yeah, our shots are small". What the heck?! I thought the industry standard was 1 oz per shot. I barely got 3 tiny sips of lukewarm Espresso. I would swear it was only a single shot. My friend got a carmel Frappuccino with a double shot of Espresso. It didn't have carmel swirls inside the cup, it layed on the very bottom of the cup, it wasn't even blended. It came with ice cubes when he clearly asked for a Frappuccino. You could see each layer of liquid separately added to the cup. My other friend asked for a coffee with 4 pumps of sugar free vanilla, heavy cream and a shot of Espresso. She saw her make it with only 2 pumps of vanilla and after tasting it, asked if she forgot the Espresso? The girl said "oh I put a half shot in there". Wait, what?! We paid for a full shot. When we mentioned all these mistakes we were Brushed off. We all felt cheated and left very unsatisfied! The only thing they didnt mess up was a cup of black coffee. read more

Starbucks - Coffee & Tea Near Me - Jackson, California

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Very rarely is the coffee made here up to Starbucks standard. It's usually less than mediocre. The management does not schedule properly, as the lobby is often closed, forcing you to wait in the drive up line for your mobile order. Which negates doing a mobile order, as the coffee is tepid by the time you get it, Sometimes the shop has been closed altogether because of staffing issues. There is a huge turnover in staff, which is surprising because side in other areas I have been told that Starbucks is a good place to work. read more

Cheese danish was good vanilla latte was excellent service was mediocre..the girl that took our order got it wrong and they had run out of almond milk on a Friday morning ..the girl had a unfriendly attitude at the window. Needless to say we expect better from Starbucks read more

Starbucks - Vanilla latte hot very good - Coffee & Tea Near Me - Jackson, California

I don't visit this location frequently because it always seems to have issues. The wait times can be incredibly long--sometimes up to an hour just for a drink. On top of that, the store is often closed, or the inside isn't even open, which makes it unreliable. read more

Always good service and my matcha taste great every time. However, interior dining area needs to be serviced more frequently as the last two times I was in the floor was full of crumbs under the t read more

Never had an issue here. Drinks are good. Customer service does well. Drive-thru lines can get long but that's most Starbucks. I prefer online order to pick up. Order your drink extra hot just in case they make it sooner, before you arrive etc. read more

We come here often and the coffee is always just fine. The wait times are horrid. I order before I leave home online and when I get there I still have to wait twenty minutes. I was told that if I wanted to get my order faster, I had to actually go into the store to place my order. What value is it to order online if they don't even pull the orders and start making them until you are either in the long drive thru or actually come into the store. read more

The drinks have been consistent and good for me but the service is lacking. Attitude from the girl at the window as soon as I pull up. Doesn't even say have a good day just hands me the drinks and stares at me. Super off putting. read more

I have been getting matcha here for about 2 years now, I come in often and they have always been great. I'm not sure what has changed in last few weeks but my matcha has been terrible. So chunky. They even forgot the sweetener in it. The girl at the window (around 11 am Wednesday August 20th) was not nice at all just yelled the total at me. Definitely not worth spending nearly $20 on two drinks. Won't be coming back to this location. read more

This Starbucks has always not been the best. came here yesterday to meet up with my cousin, she ordered her drink then I went in to order mine and the two girls working in there were so busy doing mobile orders instead of stopping for two seconds to take my order, so after just standing there for 5 minutes I just left and went back outside and never ordered. read more

Waited way too long. No staff working. Terrible service. The store needs serious help. I feel sorry for their employees. They are constantly out of essential things like whip cream, etc. read more

This place is just like any other Starbucks. I've had a few problems but that's over the years. All of the workers are really nice and just be patient when you get there because it's the only Starbucks in town and they are almost always busy. read more

Never had a single problem with these guys other than they're busy but that speaks to their work

this location is terrible working staff is terrible waited 49 mins for a white mocha .by far the worse starbucks i've been too

Horrible service! Did a mobile order no one inside and no one in the drive-through and I still had to wait 10 minutes! Place was a mess! No food was order! read more

Starbucks - Upside down caramel macchiato with room?? - Coffee & Tea Near Me - Jackson, California

Do not go here. You will literally wait 45 minutes or more stuck in the drive thru. That's not a joke or exaggeration, it's sadly the truth. This is insanely ridiculous and certainly not the level of expectations of a Starbucks. Management and ownership here have utterly failed. Starbucks should revoke their license and these people should never be allowed to own or manage a business ever again. read more

I went in there with a pretty big order of 9 items all for like 50 dollars close to closing which I understand . My refreshers were off in color and right away I knew they weren't made right. This ws my first time ordering here in this location and honestly probably my last. The lady at the front ws with such attitude. The food ws not well made but I will say the place looked very clean. read more

If it didn't have a drive thru , this place would deserve 0 stars , the workers aren't friendly as a Starbucks happy employee usually is when I travel around the country I see various happy attitudes . Then the abundance of flies throughout was disgusting. IM DONE WITH THIS PLACE .. will go into Safeway from now on . read more

Ordered a London Fog Latte which comes with EARL GREY TEA but they made it was Royal English Breakfast instead. That is not the same thing and tastes disgusting. Change the name or learn your menu. read more

Consistently getting bad fraps and lattes. The prices here and probably at all Starbucks have gotten ridiculous. My wife and I can have an entire meal for what two grandes cost. Two weeks ago ordered two grande pumpkin spice frapachinos and they forgot to put any flavoring in. Tasted like a bad chemical. Tried to get Starbucks to make it right ... guess they don't give a shit anymore. I'm done with them. There are other places locally and of course, in Sacramento, lots of better choices. My Gold Card of 2011 will soon be shredded. Never again. Starbucks sucks! read more

This Starbucks has the worst customer service. They are constantly getting orders wrong, and take forever. I was in a hurry and ordered ahead. I ordered 2 venti hot drinks. When I went to pick up my order the drinks were ready but they didn't have stoppers in them. I waited for someone to come over soni could ask for them. An employee came over looked me in the eyes and as I was asking for stoppers she called the name of the order she had in her hand, put it down and walked away. I saw a few others near the pickup area and said "excise me" and not a single person would answer. I leaned over the counter and grabbed my stoppers. Not something I would normally do. I get that you are busy, but that doesn't excuse rude behavior. Also both my drinks were wrong. The Starbucks in safeway is so much better read more

Why would a coffee place close at 3:00 on a Saturday afternoon? Especially when the hours are posted until 8:00? Go to Safeway instead! They have a Starbucks right inside the door and are fast and friendly! read more

Love this place! I go to this Starbucks about once a week and it's always VERY clean and the workers there are super nice. I usually end up getting served by heather or Jonathan and they always make me laugh. The food always tastes fresh and the wait time is very short. Bathrooms are always clean and stocked. 10/10 no current complaints! read more

The fact that I just ordered this cold brew and it was half way filled with foam is ridiculous. This place was not worth my time nor my money read more

Starbucks - a person holding a cup of coffee - Coffee & Tea Near Me - Jackson, California

This is the absolute slowest service Starbucks around including the busiest locations ins NYC. With almost no one in store still 15 minutes to get a latte read more

Be prepared to wait 30-45 minutes in this drive through. This is a consistent issue. Order ahead or don't go!

This Starbucks location is our usual half-way pit stop whenever we vacation in South Lake Tahoe. The drive-through is very convenient if the girls are asleep (no parent in their right mind will wake up a child on a road trip). If the kids are awake, we step in to enjoy the clean and cool interior, stretch our legs, and re-inject our bodies with caffeine and sugar. Service is friendly and efficient (both inside and at drive-through) and they have outdoor seating next to the parking spaces outside. There are also plenty of locals at this establishment which gives it a nice neighborhood cafe vibe, just like Howard Schultz intended! read more

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Waited for a half an hour for drip coffee and a coffee shop . Just to be told give me a minute . Order before you go

Zero reason I should wait 20 minutes for 2 coffee with 7 employees working. The drive thru is the same, just ridiculous

This is by the worse Starbucks. I constantly have issues when ordering a hot white mocha. Every time I order one I get half the amount of coffee. I have complained several times about this issues to only receive BS excuses. I didn't pay for a venti coffee to only get a Tall size amount of coffee. The wait times are ridiculously long, the staff are not very friendly and could care less about their costumers, and they constantly are closed. The picture I posted is a venti coffee I just picked up and have not took a sip. Thank read more

Starbucks - a cup of coffee and some coins - Coffee & Tea Near Me - Jackson, California

If you place a mobile order and the door is locked, expect to wait for an eternity (in the drive thru) to get your 1000 calorie drink. Hire more people so I can indulge in some unhealthy frape in a timely fashion. read more

We were shocked when we walked into this Starbucks. They were playing a loud rap song that used the F word and many other swear words. Not very family friendly. It was also filthy and when we went to the counter to order, they told us,"Just to let you know, it's going to take 25 minutes to get a drink." We turned around, left and won't be back. They need to remove the Starbucks name from that establishment!!! read more

This is the worst Starbucks I have ever seen. Said close at 8pm, but only offer mobile or drive thru. App doesn't work for this store somehow. Only 2 cars ahead of me in drive thru, however waited for 20 minutes. read more

I love love love Starbucks. I come here when I go into town to shop. The only reason I'm giving 4 stars vs 5 is because they are slow! I have been in line 30 mins before and so if I see more then 6 cars there I won't go because I know it will take to long read more