In addition to the classic Starbucks coffee, the Hampton Bays Starbucks has an extraordinarily warm and gracious staff. Having frequented Starbucks throughout the U.S. and Europe, this store stands out for its delightful team, led by Gloria and her long time "deputies", Nicolette and Michele. The staff has an encyclopedic knowledge of their regulars' coffee preferences and always greets customers by name. Hampton Bays is a small town and the Starbucks team takes its role as a community "hub" seriously. In addition to the consistently professional and gracious service, the store is always kept in immaculately clean condition by the staff. It is notable that the bathrooms are maintained in pristine condition, not an easy task for a busy store.
Bravo to the entire Hampton Bays Starbucks team for creating an inviting and well managed operation.
As an update to my previous review of the Hampton Bays Starbucks, my wife were recently witness to a "moment" which serves to underscore the extraordinarily warm and caring nature of the staff. We were moved to report this notable event:
As we enjoyed our coffee on a bitterly cold winter morning we observed two frail and elderly customers entering the busy store. Aware that their mobility was limited and that they were "numb" from the cold, the staff helped the elderly couple to a table and and graciously assisted them with their order.
This extra effort is what distinguishes the Hampton Bays Starbucks. The staff, led by its hands on manager (Gloria), her assistant managers (Ray, Nicolette) and a team of delightful members, including Sherri, Ian, Christina, and Veronica, embrace the customer service ethos which was the foundation of Starbucks. The staff intuitively understands and takes pride in the store's important role in the Hampton Bays community.
In a perpetually challenging retail environment, particularly one in which the staff must deal with "eccentric" and often abusive customers, Gloria, Ray, Nicolette and the staff are the very essence of calm and warmth.
MARCH, 2019
The Hampton Bays Starbucks at 24 Montauk Highway has a delightful new "hands on" Manager (Jenn) who has maintained the store's deserved reputation for outstanding customer service and as a "welcoming" place.
In a desultory "Main Street" retail environment, the Hampton Bays Starbucks continues to be a vibrant beacon of hospitality - and an important community focal point.
The staff is uniformly warm and gracious, led by longtime team members Sherry, Michelle, Christine, Eric, Cyd, Nicole, Mel and Rachel. The staff has an uncanny institutional memory of customer beverages and preferences and is always ready to assist customers with special needs.
The staff works to maintain high hygiene standards; its seating areas and bathroom are pristine. This is an impressive Starbucks which continues to operate at a high professional level and is an asset to the local community. read more
