Order taken efficiently, got order quickly but this was a slow time of day (is there such a thing at Starbucks?). Order was correct and was thanked for coming. read more

I asked for a Matcha with 5 pumps of brown sugar and oat milk and vanilla sweet cold foam and I said it loud enough I am sure the lady heard, Not only that but they forgot my cold foam and I asked kindly saying oh they didn't put cold foam can you please add cold foam and it wasn't down of the note and I said it loud enough like. but this one lady was so rude about it like *OH they didn't PUT it down if you want cold foam go pay for it* I am sure I said it loud like please do better. To make it worse they didn't even mix it right. read more

Stopped by on our way back home from San Francisco to get some coffee and stretch our legs. Friendly service and clean restrooms. The coffee tastes exactly as any other Starbucks coffee. A bit of a burnt aftertaste is left in your mouth. I ordered an iced doppio with milk and shared it with my husband. My son got a refresher and said it was too sweet so we added some water to it in the car. I have to remember to say half the sweetener when ordering at Starbucks. read more

Starbucks - Coffee & Tea Near Me - Gonzales, California

They mess up orders and when you ask to remake it, they make a face and make it seem like i'm threatening the whole place? Everyone there is only nice to the people that don't live around the area, but with locals, super bad service. Might as well go to Soledad. 0/10 experience with the drinks/foods/service. read more

Filthy bathrooms. Poor customer service. Disorganized. Inefficient. What has happened!?!? Such a low feeling in there. Only nice person was one who made my order. read more

The service here is just ok. The baristas are businesslike and efficient but not friendly. Surprisingly there is a large homeless population in this area which did not seem apparent in past years and the toilets now have codes you need to get when you order like in large urban areas. The place was quiet to average noise level on our visit. Parking is ample in the lot. The drink quality is standard for other locations. The homeless are in the store but were not aggressive on our visit. read more

the drinks I get are almost always just what I wanted, can't blame them for a lil mistake. the service is hit or miss, theres a manager there that's pretty rude to the workers and customers. its a pretty good place to do some work or just hang out for a bit, fyi it's in a busy area so if you want some noise it's the place for you! read more

Stopping in for a bathroom brake from driving on the 101. Its located right off the freeway so it was a convenient location to stop. Restrooms were clean and well maintained considering they probably get lots of traffic through here. Looked at their merchandise and found some cool straws in a carry pouch. They were rainbow so I had to get some. For $5.00 they were a steal. Im one happy customer. read more

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My boyfriend and I made a stop here during a little road trip down south. We needed a little energy so we each ordered a coffee and some yummy eats. As we waited for our order we got asked by a couple of staff what we were waiting for. We let them know the two food items left (we had already received our coffees and third food item). This happened a couple of times. When they finally brought our last two food items over, they handed us a "next ones on us" gift card and apologized for the wait. I really wasn't in a rush and it didn't take toooo long, but I totally appreciated their gesture. I call that top notch service and would definitely stop in when passing through on another road trip! read more

Starbucks - a coffee shop counter with a variety of coffees - Coffee & Tea Near Me - Gonzales, California

Danielle, barista. Terrible customer service. If you hate your job, download indeed.com to work elsewhere. Asked for drink to be remade because lack of coffee taste, told me that she didn't know what to do, when the proof was light creamer in my iced coffee. Either way she was rude and you can tell her coworkers felt some way about her. read more

Easy parking, two bathrooms, extremely fast service, perfect pit stop when you're on your way south from the bay headed to Santa Barbara. Thanks to all the employees here. read more

Since my parents live near by, I constantly come here. I've never had an issue with my orders and staff has always been friendly. Some things are constantly out of stock but with plenty of other things to choose from, who cares. I appreciate the workers for keeping the positive attitude while constantly being so busy. read more

First time visiting this location & last. I went used the drive-through. Oh my goodness how filthy & dusty the window area was. I ordered a latte and a food item. I immediately told the gentleman handing me my latte. "Oh my, you really need to clean this". He said "yes" and I drove away thinking how disgusting that looked that I even forgot my food item Ugh! One star is for the service and location, conveniently located immediately off the freeway. At 9:45am that window should've been cleaned. It look like it had not been cleaned in about a month! read more

This specific Starbucks will never learn. I hate this store so much. Went threw the drive threw and ordered a pastry drove home and realized the bag they put it in was ripped from both sides so my pastry fell onto the drive way I went back and took the pastry and I waited 14 mins for a damn cheese danish and when I said excuse me did you guys forget. They said we'll just refund you your money. It wasn't about getting $3.50 back I left with nothing and waisted my time and the employees just all started and laughed. So humiliating and embarrassing. Something that could have just been fixed in five minutes. . Kids now a days don't take accountability for anything anymore are just so disrespectful and don't know about customer service. Or just plain common courtesy. read more

The employees were so mean.when I asked for a drink they said the didn't have it so I ordered another one later when I went to order a second drink right when I got to the front desk she said "I told we didn't have it" in a ugly manner.Also when I was looking for my drink reading the names another employee said do you want something because that drink is not yours.I felt offended.Maybe if you wanna work there you need to be respectful and treat costumers nicely so they would want to comeback read more

Noelle's Yelp Notebook 2015 This particular Starbucks is located in the small town of Gonzales, California. It's located in the same shopping center as Basic Foods Market, McDonald's and Linda's Taqueria. Inside the shop it's clean and well organized. Customer service was friendly from start to finish. Came here yesterday afternoon and ordered: trenta iced green tea unsweetened venti vanilla bean frapuccino one birthday cake pop I decided to use my free birthday reward on the venti vanilla bean frapuccino (for my hubs). The trenta iced green tea unsweetened was refreshing. Our drinks were well made. There is plenty of parking in this shopping center but they also have a drive through for those who don't want to get out of their car. Excellent customer service, well made drinks and a clean shop make this a winner in my Yelp Notebook. Definitely would stop by this Starbucks if we're in the area. read more

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They do not prioritize their mobile well and are very slow with mobile orders even if they are not busy. I've had to get my money back twice, today I walked in on a slow day and 12 minutes after I had ordered they hadn't even started on my warmed croissant. Bunch of young kids who don't know how to work under efficient time management read more

Drink is usually made missing an ingredient: no espresso shots, missing the sugar, or giving esperesso shots that taste like they've been sitting around for too long, which is against their policy (the shots change flavor if they sit too long and they know this, it's part of their training). Can only give positive feedback or your order will certainly be made incorrectly. Can't say all the employees do this, but more often than not this is usually the experience I have. read more

MY FIRST GINGERBREAD LATTE EXPERIENCE - HAPPENED RIGHT HERE! It was pretty easy to locate, Google Map takes you right to the location. It has decent amount of parking option available since it shares a parking lot with several other businesses, might need to wait a little to find parking or just walk a little. It's pretty close to the highway so for convenience its awesome, but in terms of wait time is little eh. Everyone that was working on the day I went were friendly. It was kept pretty neat. I usually judge places based on the cleanliness of the restroom and they try their best to keep it tidy. read more

Dear Hubby was craving a java fix, and a rest stop. This was our first time at this highway-close location. The strip mall location had a busy parking lot, so we berthed across from the building. Only problem? The rose bushes in the strip planter were allowed to grow freely. One long stem, filled with gnarly thorns, was taking aim at my pant leg as I exited the car. DH moved the stem, tucking it back into itself, but it needed pruning as it was very dangerous as it lay. The parking spaces were tight to begin with, so having the rosebush in attack mode was not helpful even before we entered. Once inside, a gracious young woman at the counter was training a new hire. She had a sparkle-plenty personality and customer service style. I hope the newbie was paying attention to this excellent training! I asked to speak with the manager. Shared with her my concerns about the parking planter strip so that she, as a tenant, can report it to the center management. She was most gracious and promised to pursue it. I believed that she would. With our Fraps in hand, we were ready to hit the road again. One last hit, courtesy of the strip planter. It is so lengthy, unnecessarily so, that when I pulled backwards, I hit the curb trying to get out. There wasn't an easy angle to exit. Who designed this mess?! Next time, must find a different place to park! read more

Starbucks - Interior space - Coffee & Tea Near Me - Gonzales, California

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This is a much better Starbucks than the Soledad location. Only because it's not as swamped with people who are going to the Pinnacles. This location is right off 101. If you happen to be hungry, there are a couple of restaurants, like Taco Bell a real taqueria and other stuff. Gonzales staff are nice and made us a quality drink. They have 2 public bathrooms. read more

Got half a cup of coffee when I ordered a venti white mocha. Pretty ridiculous not getting close to a full cup read more

Starbucks - Coffee & Tea Near Me - Gonzales, California

Coffee was great but the bathrooms were a mess. One can usually count on Starbucks for a good bathroom.

I was in need of a quick pick me up so why not get high on caffeine. The COVID-19 pandemic is making the drive thru business grow more and more. It's easier to drive up and order instead of going inside and having to mask up, paper on door handle, stay 6 feet away from everyone, and not want to touch the credit card machine buttons. My iced coffee was perfectly made and tasted just right. read more

I pulled up ordered my drink, drove to the window and they had my drink ready. I was like wow, fast service.. but then when I took a sip out my drink it was pure powder.. not cool!! (Strawberry Acai with 3 scoops of vanilla bean powder, heavy cream no water.) read more

Starbucks - Vanilla bean powder - Coffee & Tea Near Me - Gonzales, California

It's been a while since I updated my review. I've been using the APP and it has made my coffee runs much easier. Today on the other hand I was still half asleep and placed my order to the wrong location. The ladies were very helpful and told me it would be no problem. Rocio took care of me, she quickly got my order ready and in no time I was on the road again. Thank you for saving my Friday! Side note don't go between 7:30-8am traffic jammed due to locate, if ur not in a rush you can swing in. read more

Ordered a regular Ice coffee, got a sweet one instead. Went back ask the server, she insist not sweet, won't change. Ask for some milk to add to the coffee, server complained that I did not ask at the time of order. Bad coffee, bad service. read more

Save your money people! Run away! Every coffee I've asked for has tasted like water. They have high school kids making drink. Regardless of the drink you order, it's always missing an ingredient. When you try to call to complain, the phone line is turned off as if they know what complains are coming. read more

To start off, if I could give this place less than 1 star I would. I went to pick up my mobile order and waited 15 minutes, which is ridiculous, but on top of that I couldn't tell if there was even a manager on the floor from how chaotic things were. I understand that in the mornings it gets super busy, but one barista who seemed to be the manager with the name tag Janna was very condescending to her workers and ignored me when I asked about my order. Everyone looked very stressed out and frustrated with her lack of leadership. I don't think I will ever be returning to this location. I'd rather take my chances with Soledad's location. read more

Rude customer service, 3 "baristas" & they took 20 minutes for 1 drink? It is 6am not too busy so it shouldn't have taken that long... on top of it all they're just standing around gossiping like little High schoolers throwing F bombs like no customers are inside. They need better training. read more

This little Starbucks, just off the 101 at the 5th Street exit, makes a nice place to stop off, stretch one's, hit the restroom and caffeinate. That's pretty much my modus operandi on long car trips. Get a large coffee, drive until I need a restroom, strop and get yet another cup of coffee. Lather. Rinse. Repeat. This cute little Starbucks was not my first coffee stop of the trip and I was still highly caffeinated. There were customers sitting at the outside tables enjoying they espresso drinks and newspapers under the shade of two Starbucks umbrellas. Inside, I was greeted by the friendly baristas. I decided I wanted to switch things up a little and get a hot tea but I wasn't sure whether to go with my old standby, Refresh, or try something new. The baristas, with patient smiles, point and listed all the different types of tea they carry. I finally decided to go with the sure thing - Refresh and sat down at one of the tall round cafe tables with stools lining the front window. There was a large conference table off to left, and plenty of seating at smaller tables to the right. There were electric outlets everywhere for people to plug in their electronic devices, and of course the free wifi that Starbucks is known for. Ten minutes later I was back on the road with a steamy minty beverage and a smile on my face. read more

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A friend of mine told me he always goes to Starbucks, even when in Japan. That there's something comforting about the fact they all look the same no matter where you are. I thought of that this trip. Most of our short vacay in Cambria was pretty out of the way - it was nice to walk in and see familiar foods I could actually eat (McDonalds I'm looking at you). I really appreciate that Starbucks has stretched out enough that MickeyD's isn't the only option anymore. It's lovely to walk in at night, when it's raining and you're far from home and get a familiar drink. Service at this location was simply okay. I had to repeat myself a couple times and then re-ask to have the cookie warmed (getting a light bit of attitude in the process) but my drink was as it was supposed to be. I'm pretty used to Starbucks being overly friendly. But again, this got the job done. read more

BoOoOoOm FTR! pffft This is a brand new Starbucks right off the 101, next to a McDonalds in Gonzales, CA! Where?! It's about 20 min. south of Salinas, just north of the self proclaimed "Happenin" town of Soledad. Where's Soledad you ask? It's the small town nearest "The Pinnacles" National Park. So if you're headed to the Pinnacles from the Bay Area, this new Starbucks is a nice convenient stop near the park. It's a Starbucks, so they have all the regular items. This space use to be called the Latte Cafe. There is a drive up window. There is free Wifi. Service seemed friendly. It is quite spacious inside with some decent seating options. Stop by and get a Venti triple shot latte & enjoy your almost $6 beverage, :-S hehe. read more

Starbucks - Coffee & Tea Near Me - Gonzales, California

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Terrible customer service. Employees were laughing at a customer for asking a simple question.

It's hit or miss at this Starbucks when you walk in they seem to take care of drive through first so when there busy be prepared to wait awhile also when school is in don't go between 7:30-8:30 traffic is horrendous read more

Staff here was very rude. As a first responder, essential worker, I would not voluntarily show up to Starbucks at 5:30am just because I feel like it, so I placed my mobile order to pick up because the app allowed me to. Stopped by this Starbucks to pick up my order through the drive-thru since the lobby wasn't open yet. So I noticed a sign that said they'd open at 6am, which I respect completely. BUT, the "not-so-friendly staff, three employees, all walked away from the window when I brought my phone up to the window to point & show I have a mobile order. They all chose to ignore me & walk away. How hard would it have been to open the window & issue a refund? I didn't need my mobile order to be ready in that moment if you weren't open, I do understand. But a simple refund! So of course I decided to call, and to my surprise they answer the phone BEFORE 6 am, oh the irony! I thought they weren't open! They can ignore a customer at their window but they are able to pick up the phone?! LOL. What a joke. It's not even so much that I was left without my order, trust me 8$ won't make me poorer, but it's the fact that their customer service is CRAP! OH! And shut off your mobile order app for the hours you're not open! It's not rocket science. So disappointing. So I will no longer give them my business, and will NOT recommend them to anybody! McDonald's never fails me with tasty coffee & QUICK service. read more

Super convenient since they are right off the hwy, have a drive through and were quick.

Friendly staff - easy to get to while traveling on the 10. Bathrooms were pretty neglected - big holiday travel day should be a thing for Mgmt to pay attention to? But i do realize Sbux had become America's public toilette so maybe worrying about the cleanliness gets tiring. read more

There was no toilet paper or soap in the only working bathroom (there were two and one was out of order). When I alerted the store person, they said they didn't have any toilet paper as they ran out. How could you be out of toilet paper in an establishment like this?? Not having soap available in this Covid era was not great either. read more

We stop at this Starbucks when we drive to SLO from the Bay Area. Generally good service. Not today. It was around 12:30 on a Saturday afternoon. I asked for a decaf latte. The young lady said we're out of decaf. I said , "really?" "None?" She said they ran out. My daughter used to be a Starbucks manager and I've been to a lot of Starbucks...I've never seen that. I debated and asked what herbal teas they had. She kind of looked through them and said "Earl Grey?" I said that isn't herbal. She said "oh, you don't want caffeine?" I gave up at that point and said never mind. I'm pretty sure they hadn't run out of decaf...I just think she was poorly trained or maybe didn't want to deal with customers. No I'm sorry or an excuse or whatever. I'll find another stop for my travels read more