There is nothing better on a hot day than a great ice cream treat from.Cold Stone Creamery!!! And they have such a unique way of creating an ice cream treat by mixing it on a cold stone with other delights.. One of my favorites was the German chocolate cake ice cream concoction. So chocolatly, and sooo tasty. In fact it was just plain scrumptious! The lemon ice was very soothing. For birthdays we occasionally would buy a custom made chocolate ice cream cake. So very cold and tasty and just plain delicious! read more

Ordered Cold Stone on door dash. Received my order and the employees didnt even mash my mix-ins. Literally whole oreo cookies, a whole brownie NOTHING mixed in all sitting at the top. The employees who are working there need to do better. This is my second negative experience here. The first time all of the workers called out so the owner was working and had no clue how to make any of the ice cream combinations. This is just not good customer service. I should be getting better quality than this. read more

Cold Stone Creamery - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Salinas, California

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Don't buy this over priced ice cream. I just bought a scoop for my kid and they gave me a dirty used spoon with lipstick on it.

Not sure if the young girl was having a bad day but she made me something I didn't order and then gave me attitude when I said I didn't order it. Was never asked what I wanted for mix ins so didn't get any, and she gave me a look like I was bothering her. So won't be coming back. read more

I got ice cream It was terrible Dont go here for food pls.The service and ambiance was okay . So that means its mid. I also got a drink It was okay so It was pretty mid . I've had stuff better than this but It couldve been worse read more

Came here twice and both times, had excellent customer service and very tasty ice cream. I really enjoyed the flavor and texture of their banana ice cream with a little caramel and/or banana. Texture is refrigerated just right, not frozen nor melted. Their oreo ice cream is very good as well. Looking fwd to try more flavors. read more

They finally have lactose free options woo hoo! The most delicious chocolate ice cream made of almond milk. Heaven

Large portions of very creamy ice cream. The person who built ours was very helpful, patient, & friendly - (her name was Yulissa). She & 2 other staff had quite a crowd to serve but they quickly got them served. The line moved fast. Everyone seemed happy with their food. read more

Very tasty ice cream. So good and flavorful. The employees are nice and are not rude. The best ice cream in Salinas.

This is physically in the mall. I tried updating the location on yelp map, but they won't update it. The service here is terrible. Cold Stone ice cream is always yummy. Wish there was still one at the Oakridge Mall. There was one person in front of us and he wasn't helped for about 7-8 minuets; he got a milkshake. There was one girl helping someone and another girl coming and going from the back of the store to the front, but didn't come help. There was 2 people behind me that left because they were tired of waiting. It was a goo 20 minutes before we were helped. I for 2 ice cream in a cup. Was extremely slow service. Almost a half hour just for a stupid scoop of ice cream. read more

I get the Coffee Lovers and never disappointed when I come into the store. If I order it for delivery I have gotten less then I paid for. Something will be missing. Not cheap when each add on is a $1 and that adds up along with the delivery charge plus you must tip the Door Dasher who picks it up. You end up paying $4-6 more then just going in. The thing is all the Restaurants or fast food that participate with Door Dash are making more money then ever with people able to now get delivery yet we all are getting charged so much more then needed by Cold Stone and others participating with Door Dash. I know... then go in. Not everyone can for medical reasons or other reasons. Just a FYI for those who have not used the delivery service. You will be glad I told you. So for those who choose delivery emphasize on special instructions to make sure all your ingredients are added. Call the store if you have to. I just had to (Hence the review) and the lady on the phone was excellent in addressing the issue asap. Also remember if you choose delivery your ice cream may be somewhat melted. Put in freezer a little bit before eating. read more

went in the afternoon. the girl who helped me was kind. they had plenty of ice cream and toppings to choose from. the only set back is that because its by the food court its typically very loud. the older i get the more i tend to notice these things lol read more

Cold Stone Creamery - small blueberry ice cream with pie crust - Ice Cream & Frozen Yogurt Near Me - Salinas, California

After my fiancee took two samples to determine what type of ice cream she wanted, she was informed she would have to walk to the nearest trash bin, as the manager on duty stated there was none available. As my fiancee was walking away, the manager on duty was quick to look at me and say "it's not that big of a deal, it's not that far of a walk." His comment and tone quickly prompted me to ask for his name. Which he said he did not need to provide. I then asked for the name of the owner of the franchise. He told me it was "Chris" and did not remember the last name, nor did he have a phone number or any contact information for him. I then asked him nicely to see his business license, as I could not see it clearly from the distance it was from the wall to the counter. He stated he could not hand it to me or bring it down. California Law requires a business permit to be visible and readable. While it was visible, it was not readable, nor was assistance offered to bring the permit closer to accommodate my disability. Also, the employees were not wearing gloves while handling food. The tone of the manager on duty was highly unnecessary. His need to argue back regarding the trash bin, serving food without gloves and lack of accommodating a disability was unwarranted. I would appreciate a message from Mr. Christopher de la Cruz, the owner of the Cold Stone Creamery at Northridge Mall in Salinas, California. I would also strongly encourage Mr. de la Cruz to review food handling procedures and reinforce the need for a trash bin to be accessible if samples are provided. I would expect Mr. de la Cruz to hold his manager on duty accountable and reprimand him as such. read more

I've gone multiple times and I'm always told they dont do milkshakes after 8pm. I talked to a manager and she confirmed this location does not make mailkshakes after 8pm because they close at 8:55pm and need time to clean up. read more

Absolutely the worse!!! We get there at exactly 855 and the staff refused to service us because they were closing, close time is 9:00 not 8:55 read more

Theres not alot of good ice cream shops around here luckily we have a cold stone Wich is really good. They mix the ingredients into your ice cream on the spot and they have a wide variety of treats and sundaies and flavors highly recommend the mocha ice cream it's really good thumbs up read more

Stood here forever on 4-3-17 right before noon and was completely ignored. Another person came behind me for water which they gave and rang up. The person in front of me was assisted and rang up. I had my toddler so was looking forward for a break. The staff here has the worse service and don't acknowledge certain customers. Here's a tip ... smile, say I will be right with you .. something anything. Never will come here again but then again expectations aren't too high for this sort of place. read more

The Cold Stone Creamery at Northridge Mall in Salinas is located at the food court. The problem I have with this is that when I eat lunch at the food court, I have no room for ice cream afterwards. I love ice cream! So, I have to admit that I have chosen to eat ice cream for lunch instead of standard food. My reasoning is that I save on calories this way, because if I eat solid food first, then go to Cold Stone, I'll wind up eating way too many calories. This way, I only have the ice cream calories! (I do not do this very often, however.) The selection of ice cream flavors and add-ins is widely varied. You can create your own masterpiece or choose one of their menu offerings. Either way, you can't go wrong. Your ice cream is mixed when you order it on a big cold stone (hence the name). The price is a little steep, but well worth it for a special treat. read more

I like ice cream but I won't be buying ice cream from this place again. HORRIBLE CUSTOMER SERVICE. If I could give it 0 stars I would. Teach your staff to be respectful and friendly. read more

I used to love cold stone!!! Until last week that i went i saw a cockroach walking across the counter. When i told the employee, she let her manager know and he came up to ask what was going on i requested a refund and let him know about the roach which was now in some sort of waste basket by the register, he just grabbed the basket and threw away what was in there which was some spoons along with the cockroach and he walked away. read more

Best ice cream in town. Love the cheesecake fantasy. I go there almost every weekend with my daughter's and they love how they mix in everything fresh in front of you. Excellent customer service, very clean store and polite employees. I also love they're ice cream cakes I get cakes there all the time. They can make what ever you like and the way you like it. read more