the workers are always so welcoming they always offer me samples when I go I know they get pretty busy but they always have good customer service when Its my turn to get helped . suzzet and Isabel and Mia and jasmine and I think the other girls name is Jaila are always so welcoming they always make conversations with me and ask how my day was . the cappy blast are my favorite I always get a caramel ! But over all I've always had a good experience at Baskin Robins ! read more

I have never had a bad experience at this location and the girls who work there are always friendly. I always get the banana split and the ice cream portions are always generous. I love this place and is way better than Dairy Queen. I just wish they had a drive thru. That's just me though. read more

This is not the same place, frosting on the counter (in customer's reach for the cakes. Seemed really chaotic behind the counter. I haven't been here for a while, and it'll be a long time before I return again. Ordered a few things, and was a bit surprised and disappointed at the small amount of ice cream in a two scoop. read more

Baskin Robbins - Two scoop ice scream - Ice Cream & Frozen Yogurt Near Me - Salinas, California

The ice cream options include the classic Cookies and Cream, Butter Pecan, and sherbet. Today, I ordered two scoops in a cup with a waffle bowl. The ice cream was good--can't go wrong there. However, the customer service was disappointing; the lady who took my order looked like she didn't want to be there. Normally, you'd be greeted and asked if you'd like to try a sample, but she didn't offer. The vibe was just off. There were two girls in the back, and neither of them provided good customer service. It's an ice cream shop where kids come excited and happy to get their treat. They could definitely do better. read more

Baskin Robbins - Butter Pecan Ice Cream waffle bowl Double Scoop - Ice Cream & Frozen Yogurt Near Me - Salinas, California

See all

We often go here. I feel like there's always one person actually working and the other two are usually just casually walking around preparing DoorDash orders and the slowest speed just to avoid helping customers in line. The reason I was irritated, hence this review was another employee came in, and instead of the DoorDash helping the long line she gave her her iced creams(yes, more than one prepared cup) and she didn't even pay. I mean idk what if that's a perk or not but if your getting it for free. Back of the line girl or wait till it's empty in there. It's not gonna stop us from going in but I don't remember the s Salinas one having this problem. read more

Excellent friendly service. Presently half as close down because of a new roof for the building. But 1/2 of it is still open and you can go in and enjoy yourself. Great service. read more

went for ice cream and the two girls working had a bad mood like always. we went today april 1st around 8:30 and the girl serving us had two front pieces of hair sticking out and the hair was getting into the other ice cream. bad customer service but ice cream is good read more

Baskin Robbins - hair in other ice cream - Ice Cream & Frozen Yogurt Near Me - Salinas, California

I got the love potion and it was amazing!!!! The raspberry chocolate combo is the best. The employees were super nice even though we came in the last 10 minutes which I appreciate :) read more

Baskin Robbins - Love potion - Ice Cream & Frozen Yogurt Near Me - Salinas, California

I was watching the workers as they took their time to help me with no one in the shop!! There was ice cream all over the counters where the ice cream was held and black dust all over the customers section. I realized it really wasn't the employees fault, as they stumbled around, talking on the phone, and joking with each other. It's the owners fault and responsibility to hire and train quality employees. Obviously the owners have no business skills or even knowledge of how the shop should operate, I assume as long as they are getting some cash put in the register daily....that's good enough for them! I'll go to the South Main Baskin Robbin's from now on, as it's only 1 and 1/2 miles longer from my home. Good luck to whoever comes here! read more

The service here was appalling. There were at least six people behind the counter, none of whom appeared to be helping anyone waiting in line. When my daughter and I finally got to the front of the line, the person just walked away and started doing something else behind the counter. I finally had to raise my voice to say that I had been waiting ten minutes without even an acknowledgment. I felt like they were all just looking right through me like I wasn't there. The experience ruined what was supposed to be a nice treat for my daughter on a hot day. read more

Always very nice and respectful and I like the quality of service aswell, also open alot of the time and the ice cream is always very tasteful and enjoyable, overall great store, plus the ambiance of the store is nice and I like the vibe and feel :) read more

Called to ask if they had ice cream birthday cakes available since online baskin robins does not show or say if they do. Spoke with Carly on the phone she said yes we do have some and they are fairly priced what size are you looking for. I said thank you asked for her name she gladly gave it. Showed up picked the cake I wanted. A Long line formed and patently waited Carly then asked are you just purchasing a cake I said yes she then said I can ring you up over here. She then asked if I wanted anything written on the cake a did a great job! Very nice and great person read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Salinas, California

See all

Great customer service. Spotless location. Fast convenient service with a smile. I had a chocolate shake was mixed prefect.

Friendly staff and great choices. Would definitely recommend for your sweet cravings!

BR is still around! Made a stop here when I was passing through the area. The ice cream was OK but wish the staff was a little cheerful.

Baskin Robbins is really great dhave everything you need almost every flavor you ever imagine Very great service kid friendly staff amazing

Really disappointed in the Bennie cake. Nothing as pictured a child could have done better detail job an for sizing to price it's ridiculously small read more

Pretty upset that I buy two quarts. Tip them pretty nice for scooping them....only to come home and find one quite a bit empty. C'mon, it wasn't that busy and at 8.99 a quart I'll just go to a local ice cream shop. read more

How have I gone this long without reviewing my hometown Baskin Robbins - my second home for more than 3 years of my life! If you have ever walked in here between 1997 to 2001 and seen a small asian girl behind the counter, that was me! The one with the really big smile sneaking samples in the back. The one hiding behind the cake counter attempting to decorate cakes and clown cones before they melted onto the floor. The one with the buff biceps :) I'm not sure if the BR is still under Carol's management but eating and working here was by far the highlight of my summers in Salinas. This was my first job and the best one I've had! A big shoutout to my fellow Salinas BR scoopers! read more

I came in this evening & was very displeased with the actions from the OWNERS. As soon as I walked in, the owners had their masks off while coming in contact with consumable products. As I waited for my order, they continued to touch their masks multiple times taking it off & on. One of the ladies had her mask off & was on the phone for about a minute or so. The other lady wiped her nose & then continued to touch the items she was making. I asked the young lady who helped me if they were managers & she responded that they were the owners. I had asked her to let them know that their behavior was extremely inappropriate, especially for being in a pandemic. I am very disgusted by this & I wish this place had some accountability. I just hope everyone who comes in makes sure that the employee helping them washes their hands & be careful when ordering items that are made in store! read more

we went in for ice cream this evening at the Laurel drive store in salinas, ca. We were greeted by two really nice young ladies who offered us free samples right away. Service & ice cream were the best! Holiday flavors are great! read more

Great service! I've been here twice for their cookies and cream shake, yum! read more

There's nothing really unique about this Baskin-Robbins. It's Baskin-Robbins for crying out loud. They have the amenities of a Baskin-Robbins in having all the flavors. But if you want a quick fix of ice cream, I guess you can come here for it. Reese's Peanut Butter Cup Ice cream is what I usually get. Can't go wrong with it. Wish they still have Snickers but they usually run out of it quick and I wonder why. read more

Even though it's a chain and no it's not organic trendy ice cream I still love this place. I've been coming here since I was a kid and I still love it. I like how they have your everyday flavors and your seasonal flavors that change the employees here are nice the serve you in a timely manner and its always worth a trip for some pistachio ice cream yum! read more

I have been coming here for years and it looks like that will change as of today. Horrible customer service. The owner who has been there for years just has a nasty attitude! She didnt even acknowledge us when we walked in. The young girl at the register was rude and had no idea what she was doing. I will no longer be going back to this location due to the AWFUL customer service. read more

Looking for BDay cake. Smells delicious. They make the cake and smother it with ice cream. Awesome...very helpful staff and they are all so cheerful...cause its Friday? Kool place anyway. read more

See all

I can't figure out how do do less than 1. Beyond terrible experience. The 2 people waiting on customers were very slow and even though we were next, he called other people out of line behind us and waited on them. Then someone else brought something and they were waited on. I asked if they actually followed the line but he said they were getting something frozen. Hello! Ice cream parlor - we're all getting something frozen! The last straw was when I was moving to the register and someone walked up and started asking questions. Are you kidding me? Where is customer service and what's fair? What are we modeling to our kids? I will not EVER go to this B&R again. We wasted our afternoon!! read more

Great customer servise love wild and reckless!!! I always have a great expirience when i go get icecream thers always a line but its well organized. No bad service as other people say there is just rude customers that dont know how to be polite and always want ther way. Sometimes the custemer is not always right.! read more

Terrible Terrible Service! I went on Tuesday, Around 2:30pm at Baskin Robbins in the E Laurel Dr, Salinas Ca 93906. and I went to purchase a bucket of Ice cream that was $6 and When I went to take it to the cashier I gave her my Gift card that was loaded $25 and I made it sure I had the right amount and I only used it once at the Baskin Robbins in Gilroy that was used $10 so I still have more money and my balance is $15 on my card I still have, So when the Lady swiped it twice she said I don't have "No money on the card, and she couldn't help me because it didn't work" and I was like "NO, I made sure I had the right and good amount of money on my card so please swipe again" and she was like I'm sorry but it doesn't work.. But I also saw someone else use there gift card from there and it worked for them... I think this lady was being racist to me! In her words she was only accepting "Cash, Debit Cards, Credit Cards, Prepaid Cards, or Apple Pay" not Gift Cards.... This is B******T. last time I'm going to that Baskin Robbins. Slow Service, Rude Cashiers, Not accepting gift cards supposedly. I don't recommend going to that Baskin Robbins. Go to the S Main St Salinas, Ca Nice Cashiers & Friendly Customers.... read more

I've been going in here for years. Service is always pretty friendly. Last time in it was Justine helping us. They're good with the kids and offer samples. Favorite flavor is Gold Medal Ribbon. read more

Love coming here especially with the kids but they have the WORST customer service!.... Just Came here and Alexandra had the worst attitude! She did not listen to anything I said! And then when I corrected her she then said it was my fault that I said it wrong! No I didn't say it wrong you misunderstood and maybe if they staffed the place correctly then this would have never happened!. And by the way there was 15 people in the place and one of the employees decided it was more important to frost cakes for tomorrow than to help customers waiting! There only had 3 people working! Don't you think you should help clear the place out first then do you duties for tomorrow! Just saying! They desperately need a manager on duty! read more

My only complaint is that the Baskin Robbins stores in Salinas are too small to display all of the ice cream flavors that are available. I am currently addicted to Jamoca ice cream! It's lightly coffee flavor and rich creaminess are the unfortunately perfect combo to add belly blubber! I try to refrain, but fail miserably. I love the pink spoons that they have. Tiny sample spoons and just-the-right size regular spoons. My sister recently brought me a hand-packed quart of Jamoca that only lasted me two days! There are, of course, many other flavors, and I do taste several of them. I always lean towards the rich and creamy or chocolatey ones. I have NEVER been disappointed by Baskin Robbins! read more

Love going to get our milkshakes, really like it when they have flat lids for the large size. Going tonight with my better half.

Always a pleasure coming into this store. The employees are always helpful and friendly! Store is usually well kept and clean, considering its always busy. read more

Ice cream is ice cream, can't really go wrong. But, this location has such crappy customer service!!!! Prices have gone up but their customer service has gone down. From the proprietor down, they all have such bad attitudes! Save yourself the time, there are multiple places on the north side and any where else in town that sell ice cream. Cold stone in the mall, yodigity in the garden ranch shopping center, McDonald's and Bk on north main st. Keep down Main Street and go to the other Baskin Robbins or Myo!!! read more

This Baskin Robbins is terrible I had ordered a cake that I paid a very lot of money for and I had it designed when I went to go pick it up the next day there was nothing written on it like I had asked then the two ladies that were working there were debating on who was going to write on it cause I think they can only have certain people right on the cakes and so they were arguing about that I just told them to give me the cake I don't want anything messed up with it please they're like you sure we can do it I'm like no just give me the cake please so that happened then it was time for my daughter to cut her cake and her whole face dropped!! It was chocolate cake she's never had like chocolate cake in her life so I know I had ordered a vanilla just like she wanted it.. I'm her mother I should know this why would I order my daughter a chocolate cake when I know she hates chocolate cake so much well I called the next day and I explained the lady what happened and how terrible I felt that my poor daughter on her birthday she could not even have a piece of her birthday cake the lady had told me well I'm going to have to talk to the owner about it and I'll get back with you but I know that you told me chocolate cake and I'm like I'm not going to argue with you I know what I wanted! she asked if i had my receipt and yes I have my receipt she said if you look on it that's what you ordered and i told her well that's what your hand wrote! she calls me the next day and says oh yeah we can't do nothing for you we went through the video and we have it saying that you want a chocolate cake I said okay please show me that tape she had nothing to say.. except we can give you a $5 cupone are you freaking kidding me! I went and got my daughter the right cake that she wanted the next day. . This place is a joke and I won't stop here! ! The only reason they got 1 star cause they wouldn't let me pots unless I gave them a stare but they are a -5!!!! read more

Giving Baskin Robbins 2 stars for their customer service. Nicole was so rude for absolutely no reason at all. I went in for an ice cream cake, there was a bit of a line for ice cream so I understand they had a little rush. I grabbed my cake from the fridge and took it to the register. I waited there as all the workers were scooping ice cream at the time. That was fine, no big deal. Nicole came to the register I was waiting at and asked if I could move so she could ring out the people she scooped ice cream for. I said yes and moved out of the way. I waited there, thinking she could ring me out as soon as she was done helping those people. She did not. She rudely walked away and completely ignored me. The guy that was working was right there so I asked "Can someone ring me out for the cake" and he said "yes, I'll help you right now". So I waited but then the other girl that was working came over and said "I can help you at the other register. I'm so sorry, that was horrible and shouldn't have happened". I wish I would've got her name because she was nice and helpful. She even offered a discount on the cake for the poor customer service but she forgot to put it in and got distracted writing on the cake for me. I didn't realize until after I paid but I didn't mind, Because I didn't original in there looking for a discount. But anyways, Nicole was rude and showed poor customer service. read more

I had a great experience. The girl helping me went above and beyond. I needed a cake for my son and they made it just how I wanted it. My son loved his cake. Thank you for the great service and yummy cake read more

Agree with the more recent reviews that mention the AWFUL CUSTOMER SERVICE. Just got back, daughter is in tears because we left before getting ice-cream. Was really crowded and waited for about 15 minutes - right in front of the register, following behind a group of three who had a really big order. When it was our turn, person went to the people in front of the second register and I said, that I thought it was our turn. The taller girl said there is one line and you have to wait in it. I was pissed, because she looked at me (and made eye contact) standing where I was and never said anything. There are no signs that say form one line or take a number. We left and will not return. The place is jammed with tables and they only have two people trying to help a lot of people, so they are not cleaned up after use. So, poor customer service, cramped seating space, tables that are not wiped, and limited ice-cream selection. I will go to Star Market and get a carton of Mariannes and have some REAL ICE CREAM. read more