This Starbucks has the best ice around. It's little nugget ice cubes and it makes the drinks so much better. Also I find the staff to be very accommodating. If you ask for something they are happy to do whatever they can to accommodate you. Not all Starbucks staff members are created equal throughout the franchise, but this one has some top tier folks. If a mistake is made, they apologize and address the issue. I even got a courtesy card (a drink) to make up for a mistake recently. Completely unnecessary but very kind nonetheless. read more

They were open bright and early this morning despite that it was the weekend. I've become seriously enamored with their vanilla flavored cappuccino, especially in the last month. Between the cappuccino and their iced coffee, I bounce back and forth between this location and the one closer to the city. Today there were five employees there ready to help me, which has not always been the case. I was the first one in and the sole customer in the store, and that probably helped with the attentive service. The inside of the cafe is comfortable and inviting, although I didn't stick around very long. The cappuccino was great like it always is! read more

Starbucks - Coffee & Tea Near Me - Gaithersburg, Maryland

My orders are consistently correct, properly packaged, and efficiently ready. I typically order some type of non dairy latte, or their matcha lemonade. My modifications are always correct as well. Ive always order via uber eats, so I can't speak on the cleanliness of the store, or in person customer service. But I know my orders take less than 15 mins to arrive-Every Single Time! Bravo. The food is quite good too for what it worth-the breakfast sandwiches are decent, and their crispy grilled cheese on sourdough is low key delicious! It's made of white cheddar and mozzarella cheese on sourdough topped with a parmesan butter spread. Their pumpkin bread is perfection..its moist and they give the option for it to be warmed up. And it's warm on arrival! Overall, Highly recommend! read more

Chocolate Croissants are fab warm Blueberry Scones do no harm Music ain't too loud Even with a crowd read more

Starbucks - My friend - Coffee & Tea Near Me - Gaithersburg, Maryland

horrible didn't have most of the drinks I waited 30min because they forgot they weren't even busy

I still continued to come by this location as it's most convenient for me... And i've noticed and signifícate change in the morning vibe... it's awesome! It's nice to have a smile and a good morning when you come in. Mornings are hard for almost all of us. So whatever we can do for each-other to make it a lil better is so appreciated! read more

I come here every day and i have to say I think the Store Manager, Bart is always so kind, welcoming, and down-to-Earth. I have enjoyed coming here because of the store manager and friendly baristas. read more

So I came here... no drive thru, so after order my drink on the mobile app, I waited until the app said my drink was done to go in to get it. I wish there was an automated door or something... but once you get in, you can walk up --- follow the arrows for mobile --- and get your drink! It wasn't crowded at all when I went... so easy to social distance! The drink was hot and just how I like it :) so no complaints there! read more

Starbucks - a hand holding a cup of coffee - Coffee & Tea Near Me - Gaithersburg, Maryland

The staff here is always cheerful and friendly. I try to order ahead in the app and there is a 50/50 chance of my drink being ready when I arrive. If it's not ready, it's usually a short wait. With that said, the parking lot can be a pain with Giant on the right and cars usually parked with hazards on the left. This location also has a table with bags of free coffee grounds you can take home to use in your garden. I thought that's pretty cool. read more

After 6 months I want to update my review. The consistency of great customer service and proper changes being made, I'm happy to say this is one of my favorite Starbucks again. Thank you read more

Today I walked into this Flowerhill Starbucks to see my mobile order not ready. And to top it off to have this Horribly rude strange female customer repeatedly shouting at me "excuse me!" I am a regular and never had such an unwelcoming experience at any starbucks. Mobile orders are having issues. Looks like depressing Breadlines. However, the way in which problems are handled could be better. read more

Hello, I just want to leave a complaint about the poor service and poor quality of the products, for the past two days and today we have also eaten caramel frapuccino but they are really bad, the consistency suffers from water and the bitter taste despite having asked for extra caramel has been all simple. we love starbucks but really disappointed with the service in the afternoon shift in this store read more

The one and only Starbucks I've been to is awesome! When they see me coming they start making my Frappe.

Our faculty relations committee from our school has ordered large orders for our school's staff twice now from here. We ordered on Valentine's Day and again today for Teacher Appreciation Day. Today we ordered 16 drinks in the morning and 20 in the afternoon. We emailed the list of 36 drinks with the names of who ordered them a few days ago. And we're not talking all Americanos here! Oh, no! We had everything from Triple shot grande white mocha no whipped cream to 4 pumps sugar free vanilla syrup, almond milk, 2 splenda. Our orders were ready to go when we got there AND each was labeled with the staff member who go it! Every order was correct and accounted for! The staff here is awesome. TONIE is the store manager here and is THE BEST! ! She is cheerful, helpful, attentive, and figures out how to make it happen! No problem! I would personally promote her if I could. If every business was run by her, people would be flocking in. I can't say enough about her. She went out of her way every time to help us with our large and various order. There's another lady who was working here today who is particularly cheerful and friendly but unfortunately I don't know her name. Really, every one was working hard. KUDOS! read more

The best Starbucks I've gone to that actually keeps their drinks consistent with taste. I love the small detailed touches they do to the cups and bags with their "thank you" stickers. Such a sweet gesture that makes me come back each time! It's the little things that show they take care of their customers. Oh and everyone is very nice unlike other Starbucks. read more

Starbucks - a cup of iced coffee on a table - Coffee & Tea Near Me - Gaithersburg, Maryland

I ordered a pink drink and when I came to pick it up there was chocolate on a part of the lid and the side of the cup... besides that the service was pretty nice read more

The food is 3 stars nothing impressive. The four stars is for the staff they are great! The wait isn't long either. Overall, Starbucks is overated. read more

I'm a weekend Starbucks warrior. Monday thru Friday, I'm too busy battling bedhead, finding a pair of pantyhose that doesn't have a run in it, and getting to work only 30 minutes late, to stop by the Starbucks for the morning joe. However come Saturday...ah, that's when I can wake up sometime after the butt-crack of dawn (any time after noon), and leisurely stroll into my neighborhood Starbucks, resplendent in my rumpled jammies and stinky morning breath (I know, I'm so hot - how does my husband stand it?!), for a venti soy latte, extra hot, no foam. And the Flower Hill Starbucks has everything one would expect or wish from their barista. They are all fairly young and attractive, with a nice alternative edge to them. This is especially important when one is a 30+ old married lady whose days of partying like a rockstar until 5am are long gone (yet yearns for them so!). These baristas not only look like that they've partied until 5am before stumbling into work, but they also have a nice crunchy granola air about them - as if assuring me that although they are nursing the beginnings of a long hangover, the hangover is due to imbibing organic and pesticide free microbrewed vodka from a free-trade distillery. Despite the looming hangover, they are always fast, efficient, and answer my monosyllabic grunts with a cool-kid nod (very important to my yuppy-yearning-for-the-days-of-old self-esteem). My latte is always the way I like it - deliciously hot and reviving (BTW, I switched to soy lattes because it made me feel slightly granola-y too. Green is the new black after all). Braced with this cup of perfectly brewed life-water, I can now brave the rest of my Saturday with a semi-cheerful air. However, Sundays...oh sad sad sad Sundays! Avoid this Starbucks on Sundays! It's not the fault of the baristas but of the location. The Flower Hill Starbucks is right off of Muncaster Mill Rd - also known to the locals as "God's Highway". There are no less then 8, yes 8, churches within a 2 mile radius. All of whom seem to encourage their congregation to convene at this Starbucks - MY Starbucks to tie up the lines, hog all the tables - and fill the air with so much Jesus, that one can hardly breathe. Now, I loves me a good bible-thumpin' revival as much as the next guy...but please, not before I've had my first cup of coffee for the day! And why at MY Starbucks? I feel that this just goes to prove that *someone* "up-there" is out to get me. Really. So in a nutshell, on Saturdays, this Starbucks is a haven of caffienated ambroisia. On Sundays, unless you would like an extra shot of the Holy Trinity in your coffee, avoid at all cost. read more

Thank you Starbucks at Flower Hill for always having my drinks & food ready with a thank you sticker on them you guys are the best!

As far as the coffee goes, it's Starbucks.It's the McD's of the coffee world. If you are expecting to get a better quality of coffee as opposed to any other location please rest assured that they go to great lengths to assure it's the same coffee bean everywhere. Accept it for what it is. IMHO what makes/breaks a location are the people. While the Christmas Blend, Pikes Place Roast, Blonde, or whatever blend you prefer all come from a homogenous flavor of beans - preparation makes all the difference. I can live with coffee made from stale beans but leaving drip coffee on a heating element destroys the flavor. I have seen the regular staff at this location provide outstanding and exemplary customer service...to their friends. Since I am not counted among their list of friends I get crappy service just about every time I visit, about 3-4 times/month. [Why do I keep going back? It's close and convenient.] It is typical for the server to get my order wrong, pull the last bitter dregs of drip coffee that's been burnt beyond recognition, and occasionally just be ignored while they talk to each other or other guests. I feel special when they simply remember to say thanks. I could accept this as just how this store operates but I've seen them treat other people well! I don't think I come in with a poor attitude. But in the end , I'm sure I'll keep coming back and lowering my expectations. read more

Starbucks is Starbucks to me besides Safeway Starbucks...they are fake-me-out Starbucks. I may be spoiled because I used to be a barista at the old Starbucks in Gaithersburg Shopping Center so I kinda expect good service and good coffee where I go. But that isn't always the case. All Starbucks have a mix of baristas some are a-holes who hate you for walking in and making them work, while others are just doped up on espresso that it would be a pleasure to make you a drink. This particular shopping center was created by a foolish designer who created the parking lot in an odd way. But I'll live and I have no choice because it's the closest one to me, the store its self is a decent size but when it's packed in the morning the line tends to go right into tables. If there was a Dunkin Donuts or Mayorga Coffee shop closer to my route to work than I would go there. Sometimes I need my Caramel Macciato fix and during summer months nothing is more refreshing than their green ice tea or selection of frappacinos. Staff hasn't made an impression on me. Come here a couple times to study when I couldn't at home because of an ever luring DVR. Because of the amount of churches down the street there seems to be a constant Bible study going on here so the comfy couches are usually taken. Like I said Starbucks is Starbucks. read more

Not bad. I have been coming here for many years and the staff is truly humble. They have messed up my order once but they were very quick to fix the problem and apologetic. No biggy. Everyone makes mistakes. ****Not only did they fix my drink but they also gave me a pass with a "free drink for your next visit". How sweet!!!! This store is very busy, so make sure that you're ready to order when you're up next. The staff tends to change every year. Their old staff (about 2 years ago) was great! Very humble, flexible, fun, and spunky! They always came up with (STRONG) drinks for me that weren't on the menu, and they always wrote it down so that they had it ready for my next visit. I was a regular for sure. Those were the days where I worked next door and purchased a coffee at six in the morning, every singleeeee day! I give them 4 stars because of their new staff. Their new staff is very... Nonchalant. They tend to rush your order, they don't focus on the customers questions and they seem bothered at times. I feel that this store has potential to do so much MORE!! .. but something about the management isn't cutting it for me. Overall, this Starbucks is always going to be my #1 store. It's three minutes from my house and it's next to Giant (grocery store). read more

This was my first visit to this location. On a Sunday at midday it was very busy, as expected. There were a few empty tables but no one had bothered to clean up after the last guests, so they were very messy. Minus 1 star for not enough staff on duty. The Oprah chai was unavailable so I settled for the regular chai. The cashier seemed distracted and didn't ask if I wanted a receipt when handing me my change. Minus another half star for that oversight, which irks me. The other cashier who was just starting his shift was much more pleasant. All in all, not the best service but not the worst either. The chai was tasty as usual and piping hot. I would say 3.5 stars on this day. read more

**Full disclosure, while I always opt for the mom and pop cafe, I have been a Starbucks gold card member since 2011. Notably, this is the first time I have felt it worthwhile to review a location.** The pleasure of finding a unique location in a corporate chain can sometimes feel like you're discovering a diamond in the rough. However, this little gem shines in service. The team at this location manages to make both myself and my wife enjoy our commute everyday. The location is very clean, well lit, and I have never (not even once!) been greeted and served with anything but the best customer service. One morning in a haze of, well, being up too early, my wife asked the barista for whatever it is that she usually gets. Without missing a beat the barista whipped up her best and made my dewy eyed wife smile in appreciation. I am a black coffee or Americano type, so I can't personally speak to the barista skills at play here, but my wife swears by the location. Much like the customer service their skills with steam and grounds don't leave anything to want. Tl;dr - Diamond in the rough in an otherwise interchangeable corporate chain read more

Everyone at this Starbucks is great. Always a good attitude. They know the regular customers by name and remember what you order and how you like it. Bathroom is always clean and well maintained. What more could you ask for. read more

Starbucks - Coffee & Tea Near Me - Gaithersburg, Maryland

All the baristas at this Starbucks are awesome! Patty is my favorite. I've been to many Starbucks in DC, Bethesda, Rockville and I find it hard to find competent baristas nowadays.... This Starbucks understands what I want and they deliver.... and I never have to explain what I'm talking about! Another review mentioned the issues on Sundays with the church crowd... This bothers me also, I try to avoid Muncaster Mill on Sundays... But I don't blaim Starbucks for being popular. read more

Absolutely no complaints! This Starbucks is the closest one to my house. It is never overly crowded and never have I waited in line for more than five minutes. The staff is friendly which is rare nowadays. read more

Starbucks - Iced white chocolate mocha - Coffee & Tea Near Me - Gaithersburg, Maryland

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So far the times I've been here it has been really good. No complaints at all. I've gotten cold drinks so far, haven't tried anything hot. Staff is very friendly and it is always clean. read more

Starbucks - Strawberry acai refresher with coconut milk - Coffee & Tea Near Me - Gaithersburg, Maryland

I've been coming to this location for the majority of my college life, needing to fuel all nighters with copious amounts of caffeine and needing a place to study. I really love the regular morning crew, they're always lively with each other which isn't the usual case with other Starbucks; where I've found people tend to hate each other or not speak. Jose and Sam especially make me laugh when they make drinks together. It's uplifting to see them all happy with each other and I know my latte is going to taste great which is another reason that keeps me coming back to this particular Starbucks. However, I can't give this store 5 stars anymore. With every management change, new people are favored, and people leave. With this new change over the last few years, in management and the company in general. I find people are just unhappy here. The one girl who used to work evenings, but works in the mornings now. Is very obviously favored by the manager, and her entire personality is different now. I personally cannot stand watching her speak to her coworkers like they're stupid and doing whatever she pleases. The customers at this location are probably the rudest people I've come across, and having lived in the area for the past 10 years, have never seen it this bad here before. There used to be an occasional hard to please person, but every day almost there's someone starting a fight with a barista over something. I've found myself going else where for my coffee and a quiet place to sit, and it makes me a little bit sad. read more

I love this Starbucks. They always aim to please and get my drink right on the first try every time. Staff is always super friendly and welcoming not to mention always offering great recommendations for new things to try. I travel a pass a few locations for this one just because the service is so good. Mobile ordering is fast and sufficient and location always clean and well stocked read more

My saviour back in High School. Quick and the staff here is super nice :) read more

This Starbucks is definitely a cut above the usual stores in the chain. Employees seem very content and happy here; managers seem to be around when needed. I've been going to this location for quite a while -- I think they opened in the late 90's. Realistically I can't eat most of the food here except for the almonds and they're one of the few Starbucks that seems to keep them in stock. When they're out at the register, they offer to go look in their store room. They are patient and offer suggestions for folks. This place is a mix of commuters stopping in for a quickie, County cops taking a break, Bible study groups, and parents whose kids are in the nearby Kicks Karate. Parking is easy and pretty much available. Really they've managed to give a local flavor to a national chain. read more

I never have to wait long or return drinks whenever I goto this location. All of the staff always seem happy and love to joke around. I also enjoy playing chess while I sip on coffee. read more

The barista at this store are always friendly, and quick. Unlike other starbucks this one usually doesn't have a long line. Located next to the Flower hill Giant, there are a few tables and chairs outside. There are a lot of seats inside, and of course they offer free Wi-Fi. P.S register your starbucks card to become green/gold member reap the benefits of free refills on certain drinks, and 10% off or buy 12 drinks get one free! read more

I have been supporting THIS store since the mid-90's... since I opened my own business early 2001 I come here nearly daily (inc. weekends)... the staff is friendly, usually on a first-name basis, the management is awesome... my selection is beyond basic (tall, dark if you have it, little bit o'ice) and they nail it every time! read more

My favorite place before work ! Gets my day started! Nicest people get my order right every time read more

Starbucks - Coffee & Tea Near Me - Gaithersburg, Maryland

I've been going to this Starbucks for years now. The staff is wonderful and always leaves a smile on my face when I order my drink.

Zero Star!!! I picked up my mobile order this morning and was about to leave. I didn't say a word because I was in a hurry. The staff there Tish and Jacelyn went out their way to stop me from leaving. They insisted that I say Thank you to them for making the order and insulted me along the way. Really?! Yes, I didn't thank them for making the order but shouldn't they be the one thanking me instead for being a customer rather than being vindictive? Being vindictive towards the customer for a drama they created out of the blue is bad business! read more

I love coming to this STARBUCKS, because the customer service is always great, lines are never too long, and yummy coffee all the time! read more

Starbucks - Coffee & Tea Near Me - Gaithersburg, Maryland

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Great location! I come for the morning staff to get work done they are friendly and do a great job. The names of who impressed me today to write this review today are Sam, Tish, and Jasmine. read more