There are a few teenagers/young adults that do not know how to ring up drinks correctly. Then when you nicely point out that it was done incorrectly, they get mad. Then your drink is made wrong twice.....
Once I was charged the price of a green tea lemonade when I just ordered a green tea. When I questioned it, she said, "I hit the right button so that is the correct amount." It was 2$ more than I have ever been charged for that drink. No problem, just want my drink. I went to pick it up and it was black tea. When I asked the young girl, she argued with me but then got a nice older woman who helped remake it.
Next time the boy rung me up for a Chai tea and when I asked for two shots of gingerbread, he charged me $2.75 twice. I asked and he had thought I meant the pastry, no worry just fix it. But then he added $.50 for each pump. I have never been charged per pump! I told him there should not be two and he huffed and took it off. I got my drink and walked away, only to get to the parking lot and find the young girl from the other mess up put coffee in it. I went back inside and calmly told her that chai does not have coffee and could I please have her remake it. There was an older woman(not the one that was nice) that was not in uniform but was staring at me. So I asked her if she had something to say, to which she told me they are new and I was being rude. This exchange continued between me and the woman. She ended by telling me I might want to go to another Starbucks in the future as she, out of uniform and had not washed her hands, handed me my drink. Of course, the drink was wrong again.......ugh...
The manager of Safeway was nice. He needs help as they lost their manager. But I was later told that this is a small community and these are local kids and they are doing the best they can. No, the best they can do is to learn the menu on their own time so that they don't keep making mistakes. I know each of them have worked for at least a month. I will not return for a long time.
So, go to Germantown or Mt Airy at this time if you don't want to be over charged, given a bad drink and then verbally assaulted by the staff. read more