We use the app to order our drinks and they came out perfect. Customer service was also great as well. The only downfall is you have to go in store to get what you need. And parking is a bit crazy around the area so make sure you look around before you back out because people are not paying attention. read more

I ordered a coffee for a friend. A Chocolate Cold Brew no Vanilla Sub Peppermint. The person who took my order put it in as a cold brew, add cold foam, add peppermint. Coming to a whopping 7.20 for a Grande. When I order it in app it's only 5.95. Instead of offering to fix it as they choose to put it on for more money for the store, tough better luck next time. I'm so disappointed and can't believe they are scamming you out of more money this way. I will never order in the store again only in app. The tall guy with curly hair should get a raise as he's making tons of money for the company scamming people. Saying that's the price and then admitting that he is wrong when he's called out but not fixing it. Great for the company bad for the customer read more

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Me and some friends went in there and we got a coffee and one of the employees were making fun of my friend cause he was having a caffeine overdose read more

I love my local Starbucks! Some people tend to hate on chain restaurants and businesses, but I actually have a great appreciation for Starbucks. Their food and drinks are consistent pretty much anywhere you go throughout the country. It's important to my daughter who loves their egg bites! My local Starbucks knows my family. The staff is always pleasant and greet us warmly. The atmosphere is typical for Starbucks. I wish they had more space, but there is almost always seating available. read more

The people here are always so friendly and happy to see you and so kind and always has the time to talk to you even through the drive-through. They make our drinks correct every single time even when we come up with crazy orders. I want to thank you and the staff. read more

Starbucks - Coffee & Tea Near Me - Cotati, California

I've been coming here for many years, and the service is consistent. The drinks are made well, and my family and I are there at least two to three times a week, which is more than we should, but nonetheless, we are still here. The interior is still very much Starbucks but always clean and tidy, I mean, for a coffee spot. What else can you ask for? Good coffee, good service, and a clean environment. I called that a win-win situation. Clink, clink, and cheers to a good cuppa coffee. Cheers to you and SYOY read more

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very rude customer service everyone there is super rude and disrespectful I had gone today and dirty looks and really bad service never again! read more

Visiting the area and found this lovely location. Corner of a shopping area on a major street, this store is easy to find. Parking is not too difficult even through this nice weekend day has a lot of activity near by. The indoor seating is there, but not as much as the great patio area on the side of the building. Baristas were very pleasant, friendly, and in a good mood. Busy location with people coming in for take out. Glad I got the opportunity to find this place and hang out for a while. read more

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I think this place needs NEW management. I come here often. It's hardly ever clean. I get it. This place is busy, but when you go in there one hour after they open and it's not clean.. something is wrong. Idk how this stuff can fly. I usually go down to the Starbucks close to the college, it looks cleaner and honestly people are friendlier. I know it's busy and people are tired, but we're all busy and we're all tired. I hope management sees this. read more

I just want to start off by saying a lot of the reviews below are mistaking this Starbucks location that is on Lasselle and E cotati for the location across the street from SSU. This location does not have a drive thru so if you want to leave a not so good review please get the correct location. I come to this location multiple times per week and always get exactly what I ordered. The baristas are sweet and whenever I ask for a pup-a-chino for my dog they are happy to make me one. I love that they still have some of the pumpkin cream cheese muffins as well because I know they will be gone soon. I use the app alot of the time and my order is ready when I pick it up. Love this location read more

All coffee drinks at this particular location have been extremely watered down in the past few months. I'm not sure if their management has changed or if they are suddenly changing their brew process but I've visited with my husband several times (he comes here an lot before work) and after this fourth time in a row I give up on the location. The coffee used to be fine until recently. The lattes taste like just milk and even simple iced coffee drinks barely taste like coffee at all. Just awful. Save your money. read more

This is the best Starbucks I've ever been to. And I go to Starbucks quite often. The pumpkin spice actually tastes like pumpkin. I know it's the same recipe, but whoever makes the drinks here really follows the recipe. The service is great. And the vibes here are just unmatched! read more

Why am I paying for a venti, and getting a tall/grande? I'd like what I paid for, please. read more

Starbucks - I - Coffee & Tea Near Me - Cotati, California

I came here and this employee decided to talk crap about my order to her co-workers. I asked for the milk in my tea to not be steamed for my linden tea fog latte. She gave me attitude and I told her there is a warm button on the register and it usually offsets the steaming hot water. I spoke to a supervisor and was offered a gift card. If your going to talk crap at least wait for the customer to leave. read more

Sam, the new manager is a welcome delight. Emily & Liz make my drink PERFECT!!! Both engage in conversation even while multitasking, which let's face it, working here is a MUST. It bothers me when people knock the kids here. They bust their ass!! Seriously. Give them a break REMEMBER TO TIP!! read more

It's Starbucks. I do mobile order when I leave the office and by the time I find parking 90% of the time it's ready. Not the worst but at least when I pick up my order the baristas usually tell me to have a good day. So at least they are making contact with each customer even if they mobile order. read more

I work in the same shopping center, so I come here often. And the only thing they're consistent with forgetting something in your order(it u ask for anything extra) or having an attitude when u ask them to fix it(ie: add Carmel drizzle, cold foam, almond milk instead of whole milk.) I honestly hate stopping at this location and only do so when I'm running late and can't stop at the one by my house. read more

Fast drive through even when there's tons of cars Always get my order right AND god forbid I get food they actually give me napkins without me asking!! Definitely recommend read more

I lived around the corner and when my sister and I would walk around the block to get Starbucks this place was so close. In the morning it would be a little busy, but that's because kids need to go to college and also people need to go to work. I enjoyed the environment there because the staff was always asking me if everything was ok. The only thing I wished they had was the Starbucks Reserve because I enjoy drinking them. read more

I asked for Nitro Cold Brew with Sweet Cream and to NOT mix the coffee with the cream. I love the thick cream on top and black coffee on the bottom. Received it with them mixed. Can baristas add the thicker cream slowly so it sits on top, please? Some can do it and some can't! read more

Starbucks - Nitro Cold Brew with Sweet Cream thats mixed together :( - Coffee & Tea Near Me - Cotati, California

Had the awesome pink drink! I wasn't sure what was in it but the most wonderful barista, Christian actually gave me a whole explanation and a tasting of the syrup and coconut milk mixed together. So nice to be treated the way one should be, in that old school way , yet by such a young person. Kudos to Starbucks for hiring such great people! read more

Starbucks - Coffee & Tea Near Me - Cotati, California

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I wanted to give a shout out to this starbucks location. I purchased a drink at the one on expressway and it was nasty. Maybe not made properly. I was driving past this one and decided to stop in to see if I could pay for them to make it taste good. The barista offered to remake it free of charge. Even put mine before other customers which was awesome since I was on my way ti work. That really made my day!!! Kudos to you! Enjoy the $10 tip I left! Amazing service which is rare! read more

Staff were not very friendly and almost surly. They were short-handed but two of their off-duty co-workers popped in to get their free drinks. I ordered my drink but the gal at the register appeared to be either half-asleep or just plain hung-over. She didn't put my name on my order causing us to wait longer than necessary and then forgot my coffee all together. We went there because we had a gift card but we won't be back. read more

I don't usually write reviews unless I love the place or hate the place. To start off they allowed the wrong person to take someone's else mobile order, so when the person showed up to pick up their order it wasn't even ready. Next, they allowed someone to take my order and when I realized it and told them the barista "Chris" gave me an attitude. Like I said I don't like leaving bad reviews but there was literally only one barista in there that wasn't rude and coming off as a jerk. Maybe the mobile order system is a bad system but it doesn't give baristas a right to treat customers like crap. read more

Do NOT get a mobile order at this location! I only use it because it's on the way to my daughter's school and my work! 2nd time mobile order was over 20 minutes! read more

Apparently this branch does not train its employees in customer service. No "Good morning", no "you're welcome", no eye contact. And saying "I hate my life" when you make a mistake ringing up my order is not exactly professional. read more

On a random drive for me up to Cotati, I needed lunch. I also had to do some expelling of breastmilk. No, I refuse to do so in a public restroom. I usually park my car in a shady spot and cover myself up and have at it. Sadly this place has a terrible parking lot. There's hardly any trees and well hardly and close parking spots. I went in and got a hot Chicken Santa Fe Panini. Also, an iced Americano. Service was fast. It was very busy here. It was lunch time so that might be the reason. Even if I had wanted to eat in, there really wasn't anywhere to sit inside. I'd of had to go eat in my car anyway. read more

So let's start off with the attitude of the platinum bleach blond hair girl is about who may be 24 the max age. The barista made my drink incorrectly because I asked for a cold brew without water 16oz grande in a 24oz venti cup. Reason why I asked for that is because the way the baristas are instructed to prep everyones cold brew with water added which defeats the purpose of the taste and strength for the true process of it (I make my own cold brew from my home by the way). The girl gave and hussy fit and asked the barista on break next to me how to still pour the cold brew into the other cup?! Why are you bothering someone else? He wasn't very helpful either because they only pour cold for a grande in a venti cup to the second line who h is only 12oz (know your damn measurements). This was the first time someone has acted like with me and also how to make a common drink request. Starbucks is not a specialty cafe that does specific standardized oz. I spend on average $5-$9 for a shot of espresso and latte separately 5-6 days a week. I was born and raised in Sonoma County. I've been coming to this location on and off again for the past 8 years, or more ever since I commuted to SF for school. I WORK AND LIVE IN SF AND OWN A HOUSE down the street from this SB location. I've been coming back to this location whenever I'm in the area taking measurements, quotes for the remodeling my house. The extra stress with her attitude wasn't called for at all because I go back and forth from Sonoma County and SF so much lately. If you don't like your work, or whatever situation you're in don't work there at all plain and simple. Be grateful you have a job with a friendly environment around you. This is the 3rd time I've seen here have an attitude with customers/employees (talking about throwing stuff at them). read more

I popped in here the other day to grab a cup of decaf. They dripped it for me (yes!) and the staff was rather friendly and happy to accomodate my request rather then give me the junk that had been cooking in their pot for god knows how long. I've also stopped by this location for salted hot chocolate yumminess drinks during the holidays. they were fantastic. good mix of flavors and wasn't too sticky or too watery. read more

I love this Starbucks, they Rock. There are a few that are slow, hopefully they are learning. I love all these guys. They know my whole family and are always friendly. The reason they get 4 instead of 5 is due to the occasional barista who cannot multi task or prioritize (the customer in line should be the priority). read more

In the midst of my online fangirling one day, I came across a photo from a Starbucks in Burbank, taken in what appears to be 2015, of a Kylo Ren themed hot chocolate (white chocolate and raspberry). Naturally, it would only be a matter of time before I powered through my crippling social anxiety and ordered one. On Saturday, I wandered into this location, shyly showed the barista the photo on my phone and asked if they could make me one. Not only did she declare it no problem -a simple raspberry white chocolate mocha- it was one of the most ridiculously delicious I've ever had. This will always be my favorite location, but now I have a new favorite drink order! The Force is strong with you, Cotati Starbucks! read more

I can't believe Starbucks no longer competes with Disney the happiest place on earth in my neighborhood at least I was so disappointed I told them I would yelp this and Alyssa training another employee was her reasoning to not give me a free refill for my iced tea unbelievable disappointed read more

I have never been here before today. We were on our way somewhere so I found a Starbucks not too far off the freeway and ordered ahead. While my husband was waiting for someone to pull out of a parking spot I ran in and my drink was ready and I was back out to the car before he fully pulled in the spot and off we went. My drink was made perfectly!!!! Now that's the way to do it Starbucks. Thank you thank you!!!!! read more

Ok not great orders are not consistently accurate long waits Don't go if in a rush. Go when you have time to wait and prices are high read more

Starbucks - Coffee & Tea Near Me - Cotati, California

My experience here was really good they have nice people and fast service and the one thing I can keep coming back is there caramel Felipe.

Usually they are good, but I would recommend trying your drink before you leave. I got a decaf white mocha, but when I got to where I was going it tastes like white chocolate flavoured water. There was no coffee in it what so ever. You pay good money for a coffee, even if it's decaf, there should be coffee in it. It was also at 545am and virtually empty in there, so the 'morning rush' is no excuse. To say I was disappointed is an understatement read more

This starbucks is great because they open early and every time I have gone in there, there aren't crazy lines. The barista is quick in making the drink and it's always tasted delicious . read more

The only reason I continue to go to this Starbucks location on E Cotati Ave is because its on the way to my daughters school and we stop sometimes for morning treat. I started doing mobile order 20 minutes in advance knowing they are busy. 9 out of 10 times our order is wrong. How hard is it to not add berries to a drink or not toast a bagel? I am usually a patient person but when my order is wrong all the time and they make me wait to remake it. (Poor customer service) On top of it all today I was waiting for mine and my daughters drink and I watch the barista take out the trash and put new bags in a dirty trash can and then start to make coffee with out washing her hand. (Gross) I will avoid this location as much as I can. I have been a customer for more than 10 years and I do have to say the system they have in place to make drinks is a joke. I go to a location with a drive thru and the line is very long so I decide to go in the store with no one in the store and no line but it still takes them over 10 minute to serve me my drink. The drive through people got their drinks faster than I did. They have become way to money driven and corporate to care about TRUE customer service!! read more

Its wonderful to smell coffee brewing in the morning in this coffee shop. Great coffee to wake up in the morning. It really gives me a good kick when I need it most. Pike is my favorite one, It's great coffee that can be enjoyed anytime. Staffs are very sweet and quick, specially the Morning Team during weekdays. THANK YOU. AZ read more

I've been in many times, I have never been disappointed! Always clean, very kind staff, and quick service. What else can ya ask for